Date post: | 18-Nov-2014 |
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Health & Medicine |
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McKesson Managed Services™
FPO
APPLICATION HOSTING
APPLICATION SERVICES
INFRASTRUCTURE SERVICES
STRATEGIC OUTSOURCING
COMPUTING SOLUTIONS
Accelerating the Success of Healthcare Information Technology
Addressing Today’s Healthcare IT Challenges
McKesson delivers a comprehensive portfolio of technology, service and
support offerings to proactively address the increasing demands placed on
healthcare IT organizations.
The IT challenges facing today’s healthcare organizations are numerous; increasing regulatory demands, capital constraints, managing the risks associated with the accessibility, security and storage of critical data, and diffi culties attracting and retaining top talent to deploy applications and manage IT infrastructure.
Solutions Beyond Software
For more than 30 years, McKesson has
provided the nation’s leading healthcare
organizations with the technology solutions
and support that allow caregivers to spend
more time in direct patient care and enable
business personnel to improve operational
productivity. We understand, and can
anticipate, the needs of your organization’s
IT department today and tomorrow. As the
healthcare industry continues to evolve,
McKesson is focused and prepared to help
drive the future of IT — ideally positioned as
your preferred partner for success.
McKesson Managed Services enables you
to enhance and expand the capacity of
your existing IT resources to accelerate
the implementation and optimization
of McKesson applications. By using best
practices, talent and tools, McKesson
provides fl exible and scalable solutions
that maximize the total value of IT within
a predictable cost structure. And as a
comprehensive provider, McKesson offers
the continuity of a single-vendor solution to
improve operational performance and lower
total cost of ownership.
APPLICATION HOSTING: Remote hosting and disaster recovery for
McKesson applications
APPLICATION SERVICES: Augment customer resource requirements to
accelerate application implementations and upgrades
and provide ongoing application support
INFRASTRUCTURE SERVICES: One-time and ongoing technical support services
to upgrade and manage on-premise IT infrastructure
STRATEGIC OUTSOURCING: Comprehensive management of the hospital
IT department
COMPUTING SOLUTIONS: Application certifi ed computing solutions, such as
servers, storage and peripherals
Our dedicated team of experienced professionals will work with you to
understand your unique needs and determine the ideal solutions to help your
organization achieve its objectives.
McKesson Managed Services™
The McKesson Managed Services™ portfolio
empowers healthcare organizations to
improve their ability to deploy and manage
critical applications and IT systems, while
optimizing costs and minimizing risk —
driving benefi cial outcomes for the patient
and your organization.
When factoring in capital expenditures, limited IT resources, complex infrastructure
management, regulatory requirements, data center build-out costs and disaster recovery,
opting for McKesson’s Application Hosting services has become a key success factor for
many healthcare organizations.
With advanced hosting capabilities at McKesson’s world-class data centers, we deliver a
secure and reliable application-hosting environment. Supported by our superior application
expertise, we enable your team to focus on healthcare strategy, business continuity and
patient care.
� Predictable cost:
– Fixed monthly fee
– Reduced capital outlay
� Proactive system monitoring
� Ongoing hardware and infrastructure support
� 24x7x365 Level 2 support
� Reference architecture providing a standardized and secure infrastructure
� Performance-based service level agreements
Highly available infrastructure:
– Redundant communication lines between the organization and McKesson’s data center
– Optional disaster recovery services
World-class data centers geographically separated in low-risk regions for seismic and fl ood activity. Tier 3+ stability certifi cation. Redundant critical facility systems for power, fi re and heat removal. 46,000-square-feet of raised fl oor.
The freedom to focus on
patient care — not your IT infrastructure.
APPLIC
ATIO
N HO
STING
APPLICATION HOSTINGAPPLICATION HOSTINGAPPLICATION HOSTING
Today’s healthcare organizations face the signifi cant challenge of implementing, integrating
and supporting complex application systems in a rapidly evolving technical environment.
Accelerated Services
McKesson provides expert staff augmentation to help you address resource challenges
when implementing and upgrading McKesson applications.
� Supplement customer resources or skill sets to successfully implement or upgrade
critical applications
� Access to experienced resources with an unparalleled depth and breadth of McKesson
applications and healthcare operational expertise
� Project-based services with a defi ned scope, timeframe and deliverables
� Predictable costs with fi xed-fee agreements
� Effective knowledge transfer for IT staff to ensure a smooth migration to the new or
upgraded systems and high user acceptance
Application Management Services
McKesson provides you with expert ongoing remote support to manage your McKesson
applications.
� Access to industry best practices and McKesson application expertise:
– Application support
– Interface support services
– Technical services
� Predictable costs with fi xed-fee agreements
� Levels out the peaks and valleys of supporting McKesson applications
� 24x7x365 Level 2 support
Expert resources to facilitate the implementation, upgrade or long-term support of McKesson applications.
APP
LIC
ATI
ON S
ERV
ICES
APPLICATION SERVICESAPPLICATION SERVICESAPPLICATION SERVICES
Your applications are only as good as the infrastructure they run on. To maximize your
investment, McKesson offers an array of infrastructure service options that encompass operating
system and database support, integration services, technical services and network connectivity.
SystemCareSM
SystemCareSM is a cost-effective service that encompasses the augmented support that
every hospital needs. Our application, integration and technology expertise provides your
organization with the high level of service needed to ensure the availability and reliability of
McKesson applications.
SystemCare includes:
� Remote system, network and database administration
� Proactive system monitoring
� Dedicated McKesson resource for incident response and problem management
� 24x7x365 Level 2 support
� Operating system and database updates for approved application servers
� Access to customer-specifi c dashboard for key system information
Technical Services
McKesson provides certifi ed, industry-leading resources with healthcare expertise for the
technical service needs of your projects. Domain expertise available for Citrix, virtualization,
clustering, network and storage.
Ensure optimum McKesson
application performance and
infrastructure availability.
INFRASTRUCTURE SERVICESINFRASTRUCTURE SERVICESINFRASTRUCTURE SERVICES
INFR
ASTR
UC
TUR
E SER
VIC
ES
Comprehensive management of the hospital IT department.
STR
ATE
GIC
OU
TSO
UR
CIN
G
McKesson understands the changing role of IT in the healthcare continuum and offers a
host of services to support your organization and help drive meaningful change.
We assume full responsibility for your IT function/staff using a combination of on-site
and remote support offerings, industry-leading capabilities, best practices and resources,
while reducing risk and improving the operational performance of IT investments.� Committed partnership with accountability for success
� Manages IT department, systems, resources and provides overall support services
� Protects and optimizes existing IT investments, while gaining predictability in IT
operating expense
� Optimized support structure tailored for McKesson application requirements, as well
as support for third-party applications
STRATEGIC OUTSOURCINGSTRATEGIC OUTSOURCINGSTRATEGIC OUTSOURCING
CO
MPU
TING S
OLU
TION
S
Improved application
performance with certifi ed solutions for
your on-premise environment.
COMPUTING SOLUTIONS
When upgrading and installing enterprisewide technology — servers, storage and
peripherals — the lack of application-certifi ed solutions can cause project delays and
unpredictable software outcomes.
McKesson’s vendor-certifi ed engineers guarantee that our computing solutions will match
your application requirements, as well as your data center’s space, power and network
connectivity requirements. Our computing solutions include hardware, maintenance,
staging and project coordination.
� Single source for application-specifi c and enterprise computing solutions
� “Solution Guarantee” — McKesson accountability for the complete solution
� Access to domain expertise from industry-leading and healthcare-knowledgeable
technical resources
� Enhances application performance for increased system uptime and reliability
� Reduces system confi guration and staging complexity
COMPUTING SOLUTIONSCOMPUTING SOLUTIONS
Copyright © 2011 McKesson Corporation and/or one of its subsidiaries. All rights reserved. McKesson Managed Services is a trademark of McKesson Corporation and/or one of its subsidiaries. SystemCare is a service mark of McKesson Corporation and/or one of its subsidiaries. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. SRV619-06/11
About McKesson CorporationMcKesson Corporation, currently ranked 14th on the FORTUNE 500.
McKesson is a healthcare services and information technology company committed to better health:
of patients, our customers, and the nation’s healthcare system. Over the course of our 175+ year
history, we have grown by providing pharmaceutical and medical-surgical supply management across
the spectrum of care; healthcare information technology for hospitals, physicians, homecare and
payers. Working with organizations across the industry, we bring a unique vantage point to help our
customers improve care quality, adapt to changes of health reform and sustain business operations.
For more information, visit www.mckesson.com.
McKesson offers unsurpassed experience with management of healthcare systems. As the largest
healthcare company in the world, we understand how IT departments run today — and how they’ll
need to run in the future to support your healthcare organization.
From assistance managing applications to building future-ready IT infrastructures, McKesson
Managed Services can help reduce risk, improve operational performance and increase the total
value of ownership.
To learn more about McKesson Managed Services, visit us online at www.mckesson.com/managedservices.
McKesson Managed Services™ Better Healthcare IT Supports Better Business Health