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MANAGEMENT CONTROL SYSTEMS
By:
Udevir Singh(1103)
Mrugank Mistry(1118)
Jignesh Patel(1136)1
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INTRODUCTION
ITC is one of India's foremost private
sector company. The ancient Imperial Tobacco Company
of India Limited is ITC Limited today,which was incorporated in August 24,1910.
Spread over more than 60 locations
across India. Business segments:
Hotels
Paperboards & Stationary
Packaging, Agri-Business
Packaged Foods & Confectionery
Information Technology
Branded Apparel
Personal Care
Safety Matches
Cigarettes 2
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ORGANIZATION STRUCTURE
(THREE-TIERGOVERNANCESTRUCTURE)
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BOARD OF DIRECTORS
Protect and enhance shareholder value
Ensures that the Company has clear goals relating to shareholder
value.
Sets strategic goals and seeks accountability for their fulfillment.
Also provides direction and exercises appropriate control to ensurethat the Company is managed in a manner that fulfils:
stakeholders aspirations
societal expectations.
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CORPORATE MANAGEMENT
COMMITTEE
Strategic management of companys
business as per the directions ofBoard.
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DIVISIONAL MANAGEMENT
COMMITTEE
Also known as strategic Business
Unit. Function is to realize tactical and
strategic objectives in accordance
with Board approved plan.
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Advantage:
Strategic supervision on behalf of the shareholders by theBoard.
Through Division of Business:
Company can remain free from collective strategicresponsibilities.
Focuses on enhancing the quality, efficiency.
Effectiveness of the business.
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COMPENSATIONMANAGEMENT
Remuneration committee
Recommends to the Board the compensation terms of Executive
Directors and the senior most level of management
Responsibility for administering the Employee Stock OptionSchemes.
Composition
Comprises five Non-Executive Directors, four of whom areIndependent Directors.
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CONTROLSYSTEMS
Policy to Prevent Discrimination at Workplace
Acknowledges that every individual brings a different and unique setof perspectives and capabilities to the team.
Promotes diversity and offers equality of opportunity to allemployees.
ITC does not engage in or support direct or indirect discrimination inrecruitment, compensation, access to training, promotion, terminationor retirement based on caste, religion, disability, gender, age, race,color, ancestry, marital status or affiliation with a political, religious, orunion organization or minority group.
Application of the non-discrimination employment policy rests withthe Unit Head
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Policy on Freedom of Association
ITC's culture relies on building partnerships and interdependence.
Helps to build, sustain and strengthen harmonious employeerelations in the organization.
Employees are not discriminated against for exercising this right.
Right to organize themselves into interest groups independent fromsupervision by the management.
Policy is communicated to all employees through inductionprogrammes, policy manuals and intranet portals.
Each ITC Unit has appropriate systems to ensure compliance withthe Policy.
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Policy on Information and Consultation on Changes
Support an employee engagement process.
Promotes a culture of partnership.
All major changes involving work processes, manning norms andother productivity linked issues are carried out after discussions with
the employees and the recognized unions.
Shared with employees at all units through a series of formal
communication meetings, and through the intranet portals.
monitored by the Unit Head.
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ITC HOTELS
ITCs hotel division was launched onOctober 18, 1975.
Distinctive logo of hands folded in thetraditional Namaste.
Each of the chains hotels paysarchitectural tribute to ancientdynasties, which ruled India from timeto time.
Joint venture with the SheratonCorporation to strengthen itsinternational marketing base.
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STRATEGIC BUSINESS UNIT
ITC FOUR BRANDS OF HOTELS
ITC Hotels - Luxury Collection
WelcomHotel | Sheraton
Fortune Hotels
WelcomHeritage
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ORGANIZATIONALSTRUCTURE
Follows a functional organizational structure.
Manager brings specialized knowledge
Likely to make better decisions in their fields.
Skilled specialist should be able to supervise workers in the
same function better than the generalist.
Important advantage of a functional structure is efficiency.
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Eight functional departments
1) Food and Beverages Production
2) Food and Beverages Service
3) Front Office
4) Housekeeping
5) Engineering
6) Sales
7) Finance
8) Human Resource
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PERFORMANCE MANAGEMENT It is a mechanism that improves the likelihood that the organization
will implement its strategies successfully.
Yearly appraisal system.
Factor Rating Method.
The various attributes on which they are rated are:1) JOB KNOWLEDGE
2) SKILLS
3) CO-OPERATION
4) RESPONSIBILITY
5) ATTITUDE TOWARDS WORK6) INITIATIVE
7) EFFICIENCY
8) ATTENDANCE
9) PUNCTUALITY
10) DISCIPLINE17
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Each of these attributes carries certain weight age depending
upon their importance.
The employee is scored on a likert scale of 1 to 5, each level
representing a certain level of behavior or skill.
The score is further multiplied to the weights and scores for each
attribute is finally added.
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Advantages of Factor rating
Helps the organization have a clear account of average, good and
excellent performers.
Training of individuals, deciding who needs to be trained and in
which area.
Understanding who needs to be retained in the organization.
Controlling employees behavior and check its sync with theorganization culture and values.
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QUALITYCONTROLSYSTEMS
1) WOW Ratios
At the daily meetings each department submits its WOW
ratios.
Indicate the performance of each department on a likert
scale.
Performance of each department is compared on a monthly
basis.
Best performing department is rewarded for theyre
performance in the form of incentives and perks. 20
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2) Model Areas
Each month departments have to take up Model Areas.
Each department has to choose a specific area within theorganization.
For the purpose of improvement.
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3) Process Line Charts
Defines the process flow of any department or function.
Looks into the old process charts and tries to make processimprovements.
Based on industry benchmarks and research it then goes
ahead and creates a new improved process chart.
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THANK YOU
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