Date post: | 13-Jul-2015 |
Category: |
Data & Analytics |
Upload: | justo-hidalgo |
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Metrics:
because everything
countsJusto Hidalgo
@justohidalgoTetuan Valley Startup School Fall
December 1st, , 2014
Hi!
■ Co-founder, • Business Dev, Data Analytics
■ Data Integration and Management,
Product Strategy and Innovation
■ Ph.D. in Computer Science on Data
Integration and Web Automation
■ Ergo: Love Data
■ @justohidalgo
A service to read and discover digital books that
works on any device
@justohidalgo
Metrics
Conclusions
Eat pizza
My goals today
Metric
■ A metric is a number.
■ PERIOD
■ OK, a Count or a Ratio.
■ But a number.
■ PERIOD
7
AARRR
Acquire Activate Retain Refer Get Revenue
SEO
SEM
Campaigns
Blogs
…
Landing
Page
Product
Features
…
Content
(blogs,
articles,
…)
Emails
Alerts
…
Campaigns
Emails
…
Shopping
cart
Subscriptions
Lead Gen
…
traffic social business
Traffic Metrics
How do people find your site?
Acquisition
@justohidalgo
@justohidalgo
15 seconds in “La
1”
MetricsNumber of visits Distributions (per browser, region,
…)
Number of page views
Bounce rate
How sticky is your site?
AActivation
Metrics
40000
45000
50000
55000
60000
65000
70000
75000
80000
85000
Time per page
Time on site
# Sign ins!!! Recency (time since user did
something meaningful)
(and churn as well!!!)
Biggest Apple Reseller in Spain
1-year subscription to24s per iPad/Mac purchased
@justohidalgo
Why do users come back?
AARetention
32
Number of unique/returning visitors
Visits over time
Average session time
Metrics. The standard ones…
D/WAU: Daily/Weekly Active
Users
MAU: Monthly Active Users
Stickiness =
… engagement…
D/WAU
MAU
# Active readers
# Books read per user
Pages read per active
reader per month
… but also domain-specific!!!
Pages read per
paid user per
month
Social Metrics
Do people talk about your site?
AARReferral
Amplification rate:
• (#shares, #RTs, …)
K-Factor = AR *
conversion rate
• = 1: steady state
• > 1: growth
➤ 1.4 < x < 2.1 => hot &
viral!!!
• < 1: decline
Virality
@justohidalgo
Business Metrics
Do you make money?
AARRRevenue
24s or White Label
MOBILE CARRIERS
24symbols.com
D2C
Lifetime Value =
100%
LTV
Sourc
e: http://b
log.k
issm
etr
ics.c
om
/how
-to-c
alc
ula
te-lifetim
e-v
alu
e/
Churn rateARPU *
CAC Ratio=
Bessemer: average ratio of SaaS companies = 0.6
Customer Acquisition Costgross margin per customer
sales/marketing costs per customer
Of course, LTV > CAC
But, moreover: LTV > 3x CAC
LTV vs CAC
Conclusions
@justohidalgo
2. Have someone taking care of it
DATA SCIENCE
SO EASY A CAVEMAN CAN DO IT
#ELS2014
AND NOW…
BUSINESS-SAVVY!!!
@justohidalgo
3. Only measure what you truly care about
@justohidalgo
But again, choose right
4. Don’t be data-
driven…
… be data-
informed…
#ELS2014
… but VERY
DATA-
INFORMED!
#ELS2014
5. Beware vanity metrics…
… they may hide an awful truth
Thanks for your time!
@justohidalgo
Justo Hidalgo
http://www.loscuentosdelabuelo.com
CreditsOlivier Guin, from The Noun Project
Dima Yagnyuk, from The Noun Project
Redesign from Otl Aicher’s icon, from The Noun Project
Axsys, from The Noun Project
Monika Ciapala, from The Noun Project
Rob Schill, from The Noun Project
Martin Karachorov, from The Noun Project
Alexandre Mendes, from The Noun Project
All other icons from The Noun Project
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