+ All Categories
Home > Documents > Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives:...

Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives:...

Date post: 01-Nov-2019
Category:
Upload: others
View: 4 times
Download: 0 times
Share this document with a friend
14
Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines
Transcript
Page 1: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Measuring the Impact of Development Initiatives:

The ISO Way

Dondi Mapa Microsoft Philippines

Page 2: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

What LGUs provide

Transportation

Water Supply

Waste Collection

Sewage Management

Drainage

Public Lighting

Civil protection

Schools

Clinics Roads

Housing Services

Promotion

Cultural Affairs

Public Garden

Page 3: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

What is ISO 18091?

Global Quality Standard

Easy-to-Use

Balanced

“ISO 18091:2014 is a general standard that aims to help local government organizations relate the concepts of quality management as described in the ISO 9000 family of standards with the practice and terminology commonly employed in the local government context”

Page 4: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

What is ISO 18091?

Global Quality Standard

Easy-to-Use

Balanced

Page 5: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Processes that make an LGU “reliable”

Page 6: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

What is ISO 18091?

Global Quality Standard

Easy-to-Use

Balanced

Governance

Culture

Economic

Growth

Social

Inclusion

Environmental

Sustainability

Process Indicators NOT Performance Measures

Page 7: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Why use ISO 18091?

Tried and Tested

Citizen Centric

Foundational

Page 8: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation
Page 9: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Why use ISO 18091?

Tried and Tested

Citizen Centric

Foundational

Page 10: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Why use ISO 18091?

Tried and Tested

Citizen Centric

Foundational

Page 11: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

How use ISO 18091?

Citizen Observatory

Tiered Analysis

CityNext Microsoft CityNext

Page 12: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Summary

Global Quality Standard

Easy-to-Use

Balanced

Tried and Tested

Citizen Centric

Foundational

Citizen Observatory

Tiered Analysis

CityNext

Page 13: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Assess, then verify

Page 14: Measuring the Impact of Development Initiatives · Measuring the Impact of Development Initiatives: The ISO Way Dondi Mapa Microsoft Philippines . What LGUs provide Transportation

Next Steps

• Try it yourself: www.trustedgov.com/citynext

• Attend a free one-day workshop

– Manila, October 20, Tuesday

– Cebu, October 21, Wednesday

– ???, October 23, Friday

• Dondi Mapa

[email protected]


Recommended