#atlassian
Sam Tardif • Team Lead • Atlassian • @samtardif
Measuring the Success of an Internal Q&A Community
Insert title here
Measuring the success of an internal Q&A community
Measuring the success of an internal Q&A community
Measuring the success of an internal Q&A community
Learnings
Use casesLearnings
Use casesLearnings Measures
A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S
A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S
questions per day
4.8questions per day
questions answered
75%questions answered
participants
957participants
answers per question
3.5answers per question
What do you want to ask Mike at the
All Staff?
Hey X, how do I do this?
What should we name our level 9 meeting rooms?
What’s everyone’s thoughts on X?
I have an idea!
I d e a t i o n
P o l l s
D i s c u s s i o n s
Ta rg e t e d Q u e s t i o n s
C o l l e c t o r Q u e s t i o n s
Engagement!
Success?Engagement!
Success? Expertise?Engagement!
Empowering you
Empowering you
- Uptake problem
- Recruit evangelists
- Make use of “Announce CQ”
- Need more experts
- Watch “unanswered”
- Promote sharing
- Discoverability problem
- Questions List Macro
- Dashboard hack
- You want at least 1:1
- Follow topics when joining
- Follow a topic after asking
Sam Tardif • Team Lead • Atlassian • @samtardif
Thank you!