Mecklenburg County Employee Climate Survey -...

Employee Climate Survey

Open Mic: Listening to Your Opinions

Mecklenburg County

2015

FY15 Employee Climate Survey

Monica R. Allen, Strategic Planning & Evaluation Director

Amira Barnett, Enterprise Management Analyst

Michael Boger, Enterprise Management Analyst

Emily Burns, Enterprise Management Analyst

John Chesser, Enterprise Management Analyst

Monica Croskey, Strategic Planning & Evaluation Manager

Mecklenburg County Government

County Manager’s Office

Office of Management and Budget

Acknowledgements

Special thanks to the following individuals:

Mecklenburg County Leadership

Dena R. Diorio, County Manager

Chris Peek, Deputy County Manager/Chief of Staff

Mark Foster, Assistant County Manager

Leslie Johnson, Assistant County Manager

Office of Management and Budget Staff

Public Information Department

Rossana Seitter, Public Information Specialist

Mike Taylor, Webmaster

Internal Consultants and other department staff

EXECUTIVE SUMMARY

Overview

In April 2015, the thirteenth annual Employee

Climate Survey was conducted. The purpose

of the survey is three-fold: (1) to assess

employee motivation and satisfaction with

working for Mecklenburg County; (2) to

gauge employee perceptions of services

provided by the departments of Human

Resources, Public Service and Information,

and Information Services and Technology;

and (3) to gain an understanding of where the

organization is in achieving corporate

scorecard goals.

Methodology

The survey was emailed to more than 5,160

full-time and part-time employees and of that

number, 4,151 employees completed the

survey, equating to an 80% response rate.

Prior year response rate was 80%. The

response rate has been consistently above 80%

for the past four years.

The high response rate is primarily due to

various strategies used to attain a high

response rate such as:

Work closely with department directors and

department Internal Consultants before the

survey, provide ongoing status updates to

department directors, target low response rate

areas, and encourage departments to use low-

cost/no-cost incentives to encourage

employees to participate in the annual survey.

Results

The information in the following report is

outlined in two core sections:

Corporate analysis

Response rates

Demographics

Results at a glance

Corporate responses

Job level responses

Corporate enterprise scorecard measures

Corporate trend analysis

Corporate red and yellow light “drivers”

Departmental/Divisional analysis

Benchmark Comparison

In addition to assessing the County’s

performance over time, it is important to

compare the organization’s performance to

industry peers. The Federal Government’s

Office of Personnel Management is one of few

public agencies that measures employee

motivation and satisfaction on a regular basis.

The table below contains some of the

County’s motivation and satisfaction results

compared to the biennial Federal Human

Capital Survey. Overall, County employees

are generally more satisfied than Federal

Government employees.

Motivation Questions

Meck

2014

Meck

2015

Fed

2014

The work I do is important 98% 99% 93%

My workload is reasonable 80% 81% 61%

Recommend organization as a good place to work

90% 89% 70%

My supervisor provides the

flexibility I need to balance work and personal life.

92% 92% 88%

Table of Contents

Corporate Analysis

1 How to Use this Document

2 Response Rates

3 Demographics

5 Results at a Glance

7 Corporate Responses

11 Job Level Responses

15 Corporate Enterprise Scorecard Measures

16 Corporate Trend Analysis

18 Corporate Red and Yellow Light “Drivers”

Departmental Analysis

19 AFM – Asset and Facility Management

21 ATT – Attorney’s Office

23 AUD – Internal Audit

25 BHD – Behavioral Health Division

27 CAO – County Assessor’s Office

CAO – Admin and Information Systems

CAO – Personal Property

CAO – Real Property

35 CJS – Criminal Justice Services

CJS – Drug Treatment Court

CJS – Forensic Evaluation

CJS – Other (includes Criminal Justice

Planning, DA support staff)

CJS – Pretrial Services (includes Fine

Collection)

45 CSE – Child Support Enforcement

47 CSS – Community Support Services

49 DSS – Department of Social Services

DSS – Administration

DSS – Community Resources

DSS – Economic Services

DSS – Services for Adults

DSS – Youth and Family Services

61 ELE – Elections

63 FIN – Finance

FIN – Departmental Financial Services

Division

FIN – Finance Division

FIN - Procurement

71 HLT – Public Health

HLT – Clinical Services

HLT – Community Health (Other than

School Health)

HLT – Environmental Health

HLT – Informatics & Administration

HLT – School Health

83 HRS – Human Resources

85 IST – Information Technology

IST – Applications and Databases

IST – Business Analysis

IST – Customer Support Center

IST – Networks, Servers,

Telecommunications and Security

95 LIB – Public Library

97 LUE – Land Use & Environmental

Services Agency

LUE – Air Quality

LUE – Code Enforcement

Table of Contents

LUE – Geospatial Information Systems

LUE – Solid Waste

LUE – Support Services

LUE – Water & Land Resources

111 MED – Medical Examiner

113 MGR – Manager's Office

MGR – Business Process Management

MGR – Enterprise Project Management

MGR – Manager's

Office/Clerk/Economic Development

MGR – Office of Management and

Budget

123 PID – Public Information Department

125 PRK – Park & Recreation

PRK – Admin and Financial Services

PRK – Community and Recreation

Center Services

PRK – Enterprise Services

PRK – Nature Preserves and Natural

Resources

PRK – Park Operations

PRK – Park Repair and Maintenance

139 PSO – Provided Services Organization

PSO – Administration/Operations

Management

PSO – Children’s Developmental

Services Agency

PSO – Community/Shelter Substance

Abuse Treatment Programs

PSO – Health Information Services

PSO – Jail Substance Abuse Treatment

Program

PSO – Substance Abuse Services

Center

PSO – Trauma and Justice Partnerships

(CD-CP)

PSO – Trauma and Justice Partnerships

(JDTR)

157 REG – Register of Deeds

159 SHF – Sheriff's Office

SHF – Administrative

SHF – Arrest Processing

SHF – Court Operations

SHF – Detention Staff

SHF – Field Operations

SHF – Inmate Programs

SHF – Work Release

175 TAX – Office of the Tax Collector

Corporate Analysis

How to use this document

Each survey question is ranked in descending order based on the aggregate percentage of

favorable responses (strongly agree/agree responses) and color-coded by the organization’s

performance standards (see tables below). Missing values, not applicable and do not know

responses were not included in the calculations.

Questions FY15 FY14 FY13

FY15

County

Results Results Results Overall

My workload is reasonable.

96% 95% * 85%

Workplace safety is a priority in my department.

94% 94% 89% 91%

My co-workers are respectful of each other. 88% 89% 88% 90%

My co-workers are willing to assist each other.

87% 91% 90% 87%

My supervisor acknowledges my achievements. 81% 79% 80% 81%

My department director values employees in our department. 75% 83% 82% 77%

I feel secure going to my vehicle after regular business hours. 69% 60% 70% 65%

I feel secure at my workplace after regular business hours. 68% 85% 80% 87%

Legend

Dark Green 88 - 100% Exemplary

Light Green 80 - 87% Successful

Yellow 70 - 79% Mixed Results

Red 69% and below Needs Improvement

Grey No Target

* New Measure

1

Department N Responses FY15 FY14 Difference (% points)

Asset and Facility Management 28 26 93% 89% 4Attorney's Office 21 19 90% 82% 8Behavioral Health Division 5 5 100% 75% 25Child Support Enforcement 104 91 88% 63% 25Community Support Services 64 64 100% 89% 11County Assessor's Office 98 91 93% 80% 13Criminal Justice Services 51 51 100% 84% 16Elections 24 23 96% 86% 10Financial Services1 127 118 93% 97% -4Human Resources 48 42 88% 71% 16Information Technology 133 98 74% 63% 11Internal Audit 10 10 100% 78% 22Land Use and Environmental Services Agency2 406 344 85% 79% 6Manager's Office3 53 53 100% 90% 10Medical Examiner 14 14 100% 100% 0Office of the Tax Collector 41 40 98% 96% 2Park and Recreation 295 289 98% 88% 10Provided Services Organization 202 156 77% 83% -6Public Health 603 526 87% 66% 21Public Information Department 18 18 100% 89% 11Public Library 458 409 89% 88% 1Register of Deeds 33 33 100% 88% 12Sheriff's Office 1,181 717 61% 75% -15Social Services 1,142 902 79% 85% -6

Response Rates4,151 employees (80% of the organization) completed the survey online. The following results reflect responses with valid departmental demographic information.

3 Manager's Office includes the Clerk's Office, Office Staff, Business Process Management, Enterprise Project Management, Economic Development and Office of Management and Budget.

1 Financial Services includes Central Finance, Departmental Financial Services, and Procurement. 2 Geospatial Information Services is included within the Land Use and Environmental Services Agency.

2

Under 25 2% 2%25-34 21% 19%35-44 29% 29%45-54 29% 30%55 or older 19% 20%

Male 38% 36%Female 62% 64%

100%

Front-line 84% 81%Supervisor/Manager 15% 18%Senior/Executive 1% 1%

Less than one year 15% 13%More than 1 year, up to 2 years 13% 10%More than 2 years, up to 5 years 14% 17%More than 5 years, up to 10 years 20% 20%More than 10 years, up to 15 years 15% 15%More than 15 years, up to 25 years 18% 20%More than 25 years 5% 5%

Black/ African-American 50% 46%Non-Hispanic / White 43% 43%Hispanic/Latino 5% 4%Asian/Pacific Islander 1% 1%Other1 1% 4%

Race/Ethnicity

1 Other includes American Indian, Alaskan Native, and multiracial.

Demographics4,151 employees (80% of the organization) completed the survey online. The following results reflect responses with valid demographic information.

Age Population Respondents

Gender

Job Level

Length of Service

3

4

Increases & Decreases from 2014

Corporate Indices Average Scores

Response Rates

Items with higher

scores than in 2014

Items with lower

scores than in 2014

Notable increases: ▪ Mecklenburg County’s public website looks visually

appealing.86% ⇨ 91% (5 percentage point increase)

▪ I have the necessary technology (hardware andsoftware) to do my job well.

85% ⇨ 89% (4 percentage point increase)

Notable decreases: ▪ Restrooms are typically well stocked with paper products

and soap.91% ⇨ 85% (6 percentage point decrease)

▪ Restrooms are typically clean.83% ⇨ 79% (4 percentage point decrease)

Exemplary Performance

44 questions

Successful Performance

25 questions

Mixed Results

5 questions

Needs Improvement

2 questions

Most positively rated question The work I do is important.

Most negatively rated question I know a member of my

safety committee.

Index FY13 FY14 FY15

Employee Development (5 questions) 90% 89% 90%

Employee Motivation & Satisfaction (11 questions) 89% 88% 89%

4,151 Employee Responses

Mecklenburg County

2015 Employee Climate Survey

Results at a Glance

5

6

Corporate Responses

Employee Climate SurveyFiscal Year 2015

Question

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Mecklenburg County

1 I would recommend Mecklenburg County to others as a good place to work. 89%▼ 36% 53% 7% 3%

2 Most days I feel good about coming to work. 87% ▬ 36% 51% 10% 3%

3 The Board of County Commissioners values County employees. 79%▲ 19% 60% 16% 6%

4 The executive leadership of Mecklenburg County values County employees.2 85%▲ 21% 63% 11% 4%

5 My department director values employees in our department. 87%▲ 39% 47% 9% 4%

6 My supervisor values me.2 91%▲ 50% 41% 6% 3%

7 My work gives me a feeling of personal accomplishment. 93%▲ 50% 43% 6% 2%

8 The work I do is important. 99%▲ 66% 32% 1% 0%

Workplace Security & Safety

9 Overall, I am satisfied with the security personnel presence at the facility where I work. 85%▲ 23% 62% 11% 3%

10 Overall, I feel secure at my workplace during regular business hours. 91%▲ 25% 66% 7% 2%

11 Overall, I feel secure at my workplace after regular business hours. 77%▲ 19% 58% 17% 6%

12 Overall, I feel secure going to my vehicle during regular business hours. 93%▲ 24% 69% 5% 2%

13 Overall, I feel secure going to my vehicle after regular business hours. 71%▲ 18% 54% 21% 8%

14 I am comfortable talking about safety hazards with my supervisor. 96%▲ 46% 51% 3% 1%

15 Workplace safety is a priority in my department. 92%▲ 33% 58% 7% 1%

16 I have received adequate training needed to perform my job safely. 95%▲ 32% 63% 5% 1%

17 I have been trained to effectively identify safety hazards in the workplace. 92%▲ 30% 62% 7% 1%

Yes No

18I have received info about what to do in the event of an emergency (tornado, bomb

threat).1 83% ▬ 17%

19 I know how to report a safety hazard in my workplace.*1 88%* 12%

20 I know a member of my safety committee.*1 60%* 40%

Question

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Employee Learning & Development

21 My supervisor supports my participation in professional development opportunities. 92%▲ 46% 47% 6% 2%

22 I am able to apply skills I learn in trainings to better perform my job. 93%▲ 39% 54% 5% 2%

Yes No

23 I have a workplan that includes an individual development plan (IDP).1 90%▲ 10%

24 My supervisor annually assesses progress on my individual development plan.1, 3 96% ▬ 4%

Due to rounding percentages may not equal 100%.

▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14

* = New Measure. 1

Result reflects % Yes response. 2

Question worded differently on 2014 survey.3Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.


7

Corporate Responses


Question

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Co-workers

25 My co-workers are respectful of each other. 88%▲ 33% 55% 9% 3%

26 My co-workers are willing to assist each other. 90%▲ 39% 51% 7% 2%

27 Employees in my division share job knowledge with each other. 89%▲ 37% 52% 9% 2%

Organizational Diversity

28My supervisor respects individuals by valuing their differences (backgrounds, values &

beliefs).*93%* 45% 48% 5% 2%

29My co-workers respect individuals by valuing their differences (backgrounds, values &

beliefs).*92%* 37% 55% 6% 2%

Leadership Practices

30 My department director clearly communicates what is going on in my department. 80%▲ 32% 48% 15% 6%

31 My supervisor provides the flexibility I need to balance work and personal life. 92% ▬ 56% 36% 5% 2%

32 My supervisor treats me with respect. 93%▲ 55% 38% 5% 2%

33 My supervisor treats me fairly. 91%▲ 53% 38% 6% 3%

34 My supervisor clearly communicates my performance goals. 88% ▬ 46% 42% 9% 3%

35 My supervisor informs me about management decisions that relate to my job. 88%▲ 42% 46% 9% 3%

36 My supervisor acknowledges my achievements. 86%▼ 43% 43% 10% 3%

37 My supervisor provides sufficient feedback regarding my performance. 86%▼ 42% 44% 11% 3%

38 My supervisor provides timely feedback about my performance. 85%▼ 41% 45% 11% 4%

39 I am able to openly communicate concerns to my supervisor. 87%▲ 50% 38% 8% 5%

40 My supervisor encourages an open exchange of ideas. 87%▲ 46% 40% 9% 4%

41 My supervisor encourages creative thinking. 87%▲ 47% 40% 10% 4%

42 My supervisor encourages me to come up with better ways of doing things. 85%▲ 45% 40% 11% 4%

Workload

43 My workload is reasonable. 81%▲ 22% 59% 13% 6%



* = New Measure. 2 Question worded differently on 2014 survey.


8

Corporate Responses


Question

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Human Resources

44 I find the County's human resource information easily accessible. 84%▼ 20% 64% 13% 3%

45 The MyHR online self-service portal meets my needs. 92%▼ 25% 67% 7% 1%

46 The services provided by Employee Services Center (2-myHR) meet my needs. 92% ▬ 23% 70% 6% 1%

47 Human Resources effectively communicates benefits information during open enrollment. 93% ▬ 26% 67% 6% 1%

48 I am satisfied with learning opportunities provided by Mecklenburg County.* 86%* 30% 56% 12% 2%

Yes No

49 I am aware of the Mecklenburg County Leadership Competencies.*1 66%* 34%

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Awareness of County Initiatives

50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97%▲ 38% 59% 3% 1%

51The Fraud Awareness training provided clear information for how employees can report

concerns of fraud.2 99%▲ 42% 57% 1% 0%

52 The Ethics training helped me understand the County Code of Ethics.* 98%* 38% 60% 2% 0%

Yes No

53I understand I can use the Fraud Hotline to report concerns about fraud or other unethical

activity.* 1 99%* 1%

54From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal

staff, etc.) available to assist me when faced with ethical decisions.*1 98%* 2%

55I understand that I should not be afraid to report any suspected violation of any law, rule,

or regulation.*1 99%* 1%

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Communications

56 County-wide news and information provided on MeckWeb is useful. 92% ▬ 16% 77% 7% 1%

57 I am satisfied with the frequency of Employee News Now (email messages). 95%▲ 19% 76% 4% 1%

58 I am satisfied with the content of Employee News Now (email messages). 94%▲ 18% 76% 5% 1%

59 The MeckWeb pages are easy to navigate. 85%▲ 15% 71% 12% 2%

60 The content on MeckWeb is well organized. 85%▲ 14% 71% 12% 2%

Employee News

NowMeckWeb

Radio, TV,

or

newspaper

County's

Public

Website

Social

Media

61 My primary source for County-wide news and announcements is: 53% 27% 8% 7% 3%



* = New Measure. 1 Result reflects % Yes response.


9

Corporate Responses


Question6+ times in the

past 3 months

2 to 5 times

in the past 3

months

Once in the

past 3

months

Never

Public Website

62 How often do you visit Mecklenburg County’s public website? 29% 33% 27% 10%

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

63 Mecklenburg County’s public website provides sufficient information. 96%▲ 16% 80% 4% 0%

64 Mecklenburg County’s public website provides accurate information. 95% ▬ 17% 78% 5% 1%

65 Mecklenburg County’s public website is easy to navigate. 86% ▬ 15% 71% 12% 2%

66 Mecklenburg County's public website is well organized. 87% ▬ 15% 72% 11% 2%

67 Mecklenburg County's public website looks visually appealing. 91%▲ 17% 74% 8% 2%

68 Mecklenburg County's public website is free of errors. 82% ▬ 14% 68% 16% 2%

Agree/

Stongly Agree

(%)

Strongly

AgreeAgree Disagree

Strongly

Disagree

Technology & Resources

69 I have electronic access to the information I need to do my job well. 93%▲ 30% 63% 6% 1%

70 I have the necessary technology (hardware and software) to do my job well. 89%▲ 28% 60% 9% 2%

71 The technology (hardware and software) I use on the job is reliable. 83%▲ 24% 58% 14% 4%

72 Information Technology solves my technology problems quickly. 86%▲ 26% 60% 11% 3%

73 Information Technology solves my technology problems effectively. 87%▲ 26% 61% 10% 3%

Facility Maintenance

74 Restrooms are typically well stocked with paper products and soap. 85%▼ 24% 61% 11% 4%

75 Restrooms are typically clean. 79%▼ 21% 58% 14% 7%

76 The interior of the facility where I work is generally clean in appearance. 88%▼ 22% 65% 9% 3%

77 The exterior (grounds) of the facility where I work is generally well maintained. 89%▼ 21% 67% 9% 3%

78 I know how to place a work order for Facility Maintenance.* 72%* 23% 49% 24% 4%



* = New Measure.


10

Corporate Responses


Question

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Mecklenburg County

1 I would recommend Mecklenburg County to others as a good place to work. 89%▼ 88% 95% 96%

2 Most days I feel good about coming to work. 87% ▬ 86% 92% 93%

3 The Board of County Commissioners values County employees. 79%▲ 77% 84% 88%

4 The executive leadership of Mecklenburg County values County employees.2 85%▲ 84% 90% 96%

5 My department director values employees in our department. 87%▲ 85% 92% 92%

6 My supervisor values me.2 91%▲ 90% 93% 100%

7 My work gives me a feeling of personal accomplishment. 93%▲ 92% 97% 100%

8 The work I do is important. 99%▲ 99% 100% 100%

Workplace Security & Safety

9 Overall, I am satisfied with the security personnel presence at the facility where I work. 85%▲ 85% 88% 100%

10 Overall, I feel secure at my workplace during regular business hours. 91%▲ 90% 95% 100%

11 Overall, I feel secure at my workplace after regular business hours. 77%▲ 77% 78% 85%

12 Overall, I feel secure going to my vehicle during regular business hours. 93%▲ 92% 95% 100%

13 Overall, I feel secure going to my vehicle after regular business hours. 71%▲ 71% 70% 78%

14 I am comfortable talking about safety hazards with my supervisor. 96%▲ 96% 98% 100%

15 Workplace safety is a priority in my department. 92%▲ 91% 95% 96%

16 I have received adequate training needed to perform my job safely. 95%▲ 94% 97% 96%

17 I have been trained to effectively identify safety hazards in the workplace. 92%▲ 92% 93% 100%

Yes

18I have received info about what to do in the event of an emergency (tornado, bomb

threat).1 83% ▬ 83% 86% 96%

19 I know how to report a safety hazard in my workplace.*1 88%* 86% 92% 100%

20 I know a member of my safety committee.*1 60%* 56% 77% 85%

Question

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Employee Learning & Development

21 My supervisor supports my participation in professional development opportunities. 92%▲ 92% 96% 93%

22 I am able to apply skills I learn in trainings to better perform my job. 93%▲ 92% 97% 96%

Yes

23 I have a workplan that includes an individual development plan (IDP).1 90%▲ 89% 91% 96%

24 My supervisor annually assesses progress on my individual development plan.1, 3 96% ▬ 97% 93% 100%

3Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

* = New Measure. 1


Question worded differently on 2014 survey.




11

Corporate Responses


Question

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Co-workers

25 My co-workers are respectful of each other. 88%▲ 87% 91% 100%

26 My co-workers are willing to assist each other. 90%▲ 90% 92% 100%

27 Employees in my division share job knowledge with each other. 89%▲ 88% 90% 100%

Organizational Diversity

28My supervisor respects individuals by valuing their differences (backgrounds, values &

beliefs).*93%* 93% 95% 100%

29My co-workers respect individuals by valuing their differences (backgrounds, values &

beliefs).*92%* 91% 95% 93%

Leadership Practices

30 My department director clearly communicates what is going on in my department. 80%▲ 78% 85% 92%

31 My supervisor provides the flexibility I need to balance work and personal life. 92% ▬ 92% 95% 100%

32 My supervisor treats me with respect. 93%▲ 93% 95% 96%

33 My supervisor treats me fairly. 91%▲ 91% 93% 100%

34 My supervisor clearly communicates my performance goals. 88% ▬ 88% 87% 96%

35 My supervisor informs me about management decisions that relate to my job. 88%▲ 87% 91% 100%

36 My supervisor acknowledges my achievements. 86%▼ 85% 89% 96%

37 My supervisor provides sufficient feedback regarding my performance. 86%▼ 86% 87% 96%

38 My supervisor provides timely feedback about my performance. 85%▼ 85% 87% 96%

39 I am able to openly communicate concerns to my supervisor. 87%▲ 87% 90% 96%

40 My supervisor encourages an open exchange of ideas. 87%▲ 86% 90% 96%

41 My supervisor encourages creative thinking. 87%▲ 86% 90% 93%

42 My supervisor encourages me to come up with better ways of doing things. 85%▲ 84% 90% 96%

Workload

43 My workload is reasonable. 81%▲ 81% 81% 92%



* = New Measure. 2 Question worded differently on 2014 survey.


12

Corporate Responses


Question

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Human Resources

44 I find the County's human resource information easily accessible. 84%▼ 85% 79% 85%

45 The MyHR online self-service portal meets my needs. 92%▼ 93% 89% 92%

46 The services provided by Employee Services Center (2-myHR) meet my needs. 92% ▬ 93% 90% 100%

47 I am satisfied with learning opportunities provided by Mecklenburg County.* 86%* 85% 91% 100%

48 Human Resources effectively communicates benefits information during open enrollment. 93% ▬ 93% 94% 92%

Yes

49 I am aware of the Mecklenburg County Leadership Competencies.*1 66%* 62% 84% 100%

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Awareness of County Initiatives

50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97%▲ 97% 97% 100%

51The Fraud Awareness training provided clear information for how employees can report

concerns of fraud.2 99%▲ 99% 100% 100%

52 The Ethics training helped me understand the County Code of Ethics.* 98%* 98% 99% 100%

Yes

53I understand I can use the Fraud Hotline to report concerns about fraud or other unethical

activity.* 1 99%* 99% 100% 96%

54From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal

staff, etc.) available to assist me when faced with ethical decisions.*1 98%* 98% 99% 100%

55I understand that I should not be afraid to report any suspected violation of any law, rule,

or regulation.*1 99%* 99% 99% 100%

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Communications

56 County-wide news and information provided on MeckWeb is useful. 92% ▬ 92% 93% 92%

57 I am satisfied with the frequency of Employee News Now (email messages). 95%▲ 95% 95% 100%

58 I am satisfied with the content of Employee News Now (email messages). 94%▲ 94% 94% 96%

59 The MeckWeb pages are easy to navigate. 85%▲ 87% 80% 88%

60 The content on MeckWeb is well organized. 85%▲ 87% 80% 88%

Employee News

NowMeckWeb

Radio, TV,

or

newspaper

County's

Public

Website

Social

Media

61 My primary source for County-wide news and announcements is: 53% 27% 8% 7% 3%

* = New Measure. 1 Result reflects % Yes response.




13

Corporate Responses


Question6+ times in the

past 3 months

2 to 5 times

in the past 3

months

Once in the

past 3

months

Never

Public Website

62 How often do you visit Mecklenburg County’s public website? 29% 33% 27% 10%

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

63 Mecklenburg County’s public website provides sufficient information. 96%▲ 96% 94% 92%

64 Mecklenburg County’s public website provides accurate information. 95% ▬ 95% 93% 100%

65 Mecklenburg County’s public website is easy to navigate. 86% ▬ 87% 82% 83%

66 Mecklenburg County's public website is well organized. 87% ▬ 88% 84% 79%

67 Mecklenburg County's public website looks visually appealing. 91%▲ 92% 88% 92%

68 Mecklenburg County's public website is free of errors. 82% ▬ 83% 78% 100%

Agree/

Stongly Agree

(%)

Frontline

n = 3358

Supervisor/

Manager

n = 765

Senior/

Executive

n = 28

Technology & Resources

69 I have electronic access to the information I need to do my job well. 93%▲ 93% 94% 100%

70 I have the necessary technology (hardware and software) to do my job well. 89%▲ 88% 90% 100%

71 The technology (hardware and software) I use on the job is reliable. 83%▲ 82% 85% 96%

72 Information Technology solves my technology problems quickly. 86%▲ 87% 79% 80%

73 Information Technology solves my technology problems effectively. 87%▲ 88% 83% 77%

Facility Maintenance

74 Restrooms are typically well stocked with paper products and soap. 85%▼ 85% 83% 92%

75 Restrooms are typically clean. 79%▼ 79% 79% 88%

76 The interior of the facility where I work is generally clean in appearance. 88%▼ 88% 86% 92%

77 The exterior (grounds) of the facility where I work is generally well maintained. 89%▼ 89% 87% 92%

78 I know how to place a work order for Facility Maintenance.* 72%* 68% 88% 84%



* = New Measure.


14

N = 4151

Employee DevelopmentFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall

My supervisor annually assesses progress on my individual development plan.1, 3 96% 96% 94% 96%

My supervisor supports my participation in professional development opportunities. 92% 91% 92% 92%

I have a workplan that includes an individual development plan (IDP).1 90% 86% * 90%

My supervisor provides sufficient feedback regarding my performance. 86% 87% 87% 86%

My supervisor provides timely feedback about my performance. 85% 86% 86% 85%

Employee Motivation & Satisfaction

My supervisor treats me with respect. 93% 92% 94% 93%

My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 92% 92%

My supervisor treats me fairly. 91% 90% 92% 91%

My co-workers are willing to assist each other. 90% 89% 91% 90%

I would recommend Mecklenburg County to others as a good place to work. 89% 90% 91% 89%


Most days I feel good about coming to work. 87% 87% 87% 87%

I am able to openly communicate concerns to my supervisor. 87% 85% 88% 87%

My supervisor encourages an open exchange of ideas. 87% 86% 87% 87%

My supervisor encourages creative thinking. 87% 85% 87% 87%


3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

Results reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure.1 Results reflect % Yes response.

2 Prior year averages have been updated based on revisions to the index.


Enterprise Scorecard Measures

Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement

90% 89% 90% 89% 88% 89%

50%

60%

70%

80%

90%

100%

Average Scores Trend (FY13 - FY15)

County Target (84%)

Employee

DevelopmentEmployee Motivation &

Satisfaction

FY13 FY132FY14 FY142FY15 FY15


15


Corporate Trend Analysis

Question FY15

Results †

FY14

Results †

FY13

Results †

The work I do is important. 99% 98% 98%

I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1 99% * *

I understand that I should not be afraid to report any suspected violation of any law, rule, or

regulation.*1 99% * *

The Fraud Awareness training provided clear information for how employees can report concerns of

fraud.299% 98% *

From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.)

available to assist me when faced with ethical decisions.*1 98% * *

The Ethics training helped me understand the County Code of Ethics.* 98% * *

The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 95% *

I am comfortable talking about safety hazards with my supervisor. 96% 95% 96%

My supervisor annually assesses progress on my individual development plan.1, 3 96% 96% 94%

Mecklenburg County’s public website provides sufficient information. 96% 95% *

I am satisfied with the frequency of Employee News Now (email messages). 95% 94% 93%

I have received adequate training needed to perform my job safely. 95% 94% 93%

Mecklenburg County’s public website provides accurate information. 95% 95% *

I am satisfied with the content of Employee News Now (email messages). 94% 93% 92%

Human Resources effectively communicates benefits information during open enrollment. 93% 93% 96%

I am able to apply skills I learn in trainings to better perform my job. 93% 89% 89%

I have electronic access to the information I need to do my job well. 93% 92% 91%

My supervisor treats me with respect. 93% 92% 94%

My work gives me a feeling of personal accomplishment. 93% 91% 89%

Overall, I feel secure going to my vehicle during regular business hours. 93% 91% 93%

My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% * *

County-wide news and information provided on MeckWeb is useful. 92% 92% 94%

I have been trained to effectively identify safety hazards in the workplace. 92% 91% 89%

My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 92%

My supervisor supports my participation in professional development opportunities. 92% 91% 92%

The MyHR online self-service portal meets my needs. 92% 93% 95%

My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% * *

The services provided by Employee Services Center (2-myHR) meet my needs. 92% 92% 95%

Workplace safety is a priority in my department. 92% 89% 89%

My supervisor treats me fairly. 91% 90% 92%

My supervisor values me.2 91% 88% 88%

Overall, I feel secure at my workplace during regular business hours. 91% 90% 77%

Mecklenburg County's public website looks visually appealing. 91% 86% *

I have a workplan that includes an individual development plan (IDP).1 90% 86% *

My co-workers are willing to assist each other. 90% 89% 91%

Employees in my division share job knowledge with each other. 89% 88% 88%

I have the necessary technology (hardware and software) to do my job well. 89% 85% 85%

I would recommend Mecklenburg County to others as a good place to work. 89% 90% 91%

The exterior (grounds) of the facility where I work is generally well maintained. 89% 91% *

My co-workers are respectful of each other. 88% 86% 87%

My supervisor clearly communicates my performance goals. 88% 88% 88%

My supervisor informs me about management decisions that relate to my job. 88% 86% 87%

The interior of the facility where I work is generally clean in appearance. 88% 89% *

I know how to report a safety hazard in my workplace.*1 88% * *

I am able to openly communicate concerns to my supervisor. 87% 85% 87%

Information Technology solves my technology problems effectively. 87% 86% 87%

Most days I feel good about coming to work. 87% 87% 87%

3Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

* = New Measure. 1





16


Corporate Trend Analysis

Question FY15

Results †

FY14

Results †

FY13

Results †

My department director values employees in our department. 87% 86% 81%

My supervisor encourages an open exchange of ideas. 87% 86% 87%

My supervisor encourages creative thinking. 87% 85% 87%

Mecklenburg County's public website is well organized. 87% 87% *

Information Technology solves my technology problems quickly. 86% 82% 85%

My supervisor acknowledges my achievements. 86% 88% 88%

My supervisor provides sufficient feedback regarding my performance. 86% 87% 87%

I am satisfied with learning opportunities provided by Mecklenburg County.* 86% * *

Mecklenburg County’s public website is easy to navigate. 86% 86% *

My supervisor encourages me to come up with better ways of doing things. 85% 84% 86%

My supervisor provides timely feedback about my performance. 85% 86% 86%

Overall, I am satisfied with the security personnel presence at the facility where I work. 85% 84% 83%

Restrooms are typically well stocked with paper products and soap. 85% 91% 89%

The content on MeckWeb is well organized. 85% 83% 87%

The executive leadership of Mecklenburg County values County employees.2 85% 81% 77%

The MeckWeb pages are easy to navigate. 85% 83% 86%

I find the County's human resource information easily accessible. 84% 85% 91%

I have received info about what to do in the event of an emergency (tornado, bomb threat).1 83% 83% 85%

The technology (hardware and software) I use on the job is reliable. 83% 80% 81%

Mecklenburg County's public website is free of errors. 82% 82% *

My workload is reasonable. 81% 80% *

My department director clearly communicates what is going on in my department. 80% 75% 74%

Restrooms are typically clean. 79% 83% *

The Board of County Commissioners values County employees. 79% 74% 70%

Overall, I feel secure at my workplace after regular business hours. 77% 76% 84%

I know how to place a work order for Facility Maintenance.* 72% * *

Overall, I feel secure going to my vehicle after regular business hours. 71% 70% *

I am aware of the Mecklenburg County Leadership Competencies.*1 66% * *

I know a member of my safety committee.*1 60% * *


* = New Measure. 1




17

Enterprise Scorecard Measures - Red and Yellow Light "Drivers"

Department Corporate

AFM - Asset

and Facility

Management

ATT - Attorney's

Office

AUD - Internal

Audit

BHD -

Behavioral

Health Division

CAO - County

Assessor's

Office

CJS - Criminal

Justice Services

CSE - Child

Support

Enforcement

CSS -

Community

Support Services

DSS -

Department of

Social Services

ELE - Elections FIN - FinanceHLT - Public

Health

% of Corporate Response 100.00% 0.63% 0.46% 0.24% 0.12% 2.19% 1.23% 2.19% 1.54% 21.71% 0.58% 2.84% 12.67%

Employee Development

My supervisor annually assesses progress on my individual development plan.1, 3

96% 100% 100% 100% 100% 100% 95% 96% 98% 94% 100% 96% 98%

My supervisor supports my participation in professional development opportunities. 92% 92% 100% 100% 100% 100% 98% 94% 93% 91% 95% 95% 89%

My supervisor provides sufficient feedback regarding my performance. 86% 92% 100% 100% 100% 87% 88% 82% 84% 85% 82% 87% 86%

My supervisor provides timely feedback about my performance. 85% 92% 93% 100% 100% 82% 92% 83% 78% 84% 81% 89% 85%

I have a workplan that includes an individual development plan (IDP).1

90% 86% 50% 100% 80% 98% 96% 94% 92% 82% 57% 95% 93%

Average Score: 90% 92% 89% 100% 96% 93% 94% 90% 89% 87% 83% 92% 90%


My supervisor treats me with respect. 93% 96% 94% 88% 100% 92% 94% 86% 89% 94% 84% 96% 92%

My supervisor treats me fairly. 91% 96% 88% 100% 100% 94% 94% 92% 82% 90% 79% 90% 90%

My co-workers are respectful of each other. 88% 96% 100% 100% 100% 95% 94% 89% 84% 91% 80% 86% 89%

My co-workers are willing to assist each other. 90% 92% 100% 100% 100% 95% 96% 90% 85% 92% 85% 87% 90%

My supervisor encourages creative thinking. 87% 96% 76% 100% 100% 86% 89% 88% 87% 86% 89% 88% 82%

My supervisor acknowledges my achievements. 86% 96% 100% 100% 100% 88% 88% 85% 84% 86% 89% 92% 82%

My supervisor encourages an open exchange of ideas. 87% 92% 82% 100% 100% 84% 90% 90% 86% 86% 78% 89% 85%

My supervisor provides the flexibility I need to balance work and personal life. 92% 96% 83% 100% 100% 94% 94% 97% 89% 91% 100% 96% 93%

I am able to openly communicate concerns to my supervisor. 87% 96% 82% 100% 100% 86% 90% 81% 85% 83% 78% 92% 86%

Most days I feel good about coming to work. 87% 96% 89% 100% 100% 85% 85% 85% 83% 84% 81% 91% 86%

I would recommend Mecklenburg County to others as a good place to work. 89% 83% 84% 100% 100% 92% 87% 96% 89% 86% 95% 89% 91%

Average Score: 89% 94% 89% 99% 100% 90% 91% 89% 86% 88% 85% 91% 88%

Department HRS - Human

Resources

IST -

Information

Technology

LIB - Public

Library

LUE - Land Use &

Environmental

Services Agency

MED - Medical

Examiner

MGR -

Manager's Office

PID - Public

Information

Department

PRK - Park &

Recreation

PSO - Provided

Services

Organization

REG - Register

of Deeds

SHF - Sheriff's

Office

TAX - Office of

the Tax

Collector

% of Corporate Response 1.01% 2.36% 9.85% 8.29% 0.34% 1.20% 0.43% 6.96% 3.76% 0.79% 17.27% 0.96%

Employee Development

My supervisor annually assesses progress on my individual development plan.1, 3

97% 97% 98% 97% 100% 100% 83% 90% 98% 100% N/A 97%

My supervisor supports my participation in professional development opportunities. 100% 91% 95% 91% 92% 100% 94% 94% 97% 75% 91% 95%

My supervisor provides sufficient feedback regarding my performance. 78% 88% 88% 86% 83% 100% 94% 81% 94% 66% 86% 95%

My supervisor provides timely feedback about my performance. 80% 88% 88% 84% 91% 100% 94% 81% 92% 63% 86% 92%

I have a workplan that includes an individual development plan (IDP).1

97% 89% 98% 91% 78% 98% 100% 83% 94% 44% N/A 100%

Average Score: 90% 91% 94% 90% 89% 100% 93% 86% 95% 70% 88% 96%


My supervisor treats me with respect. 98% 95% 94% 93% 100% 100% 94% 92% 96% 87% 94% 90%

My supervisor treats me fairly. 88% 94% 91% 92% 83% 100% 94% 92% 95% 71% 91% 95%

My co-workers are respectful of each other. 100% 97% 83% 91% 100% 100% 100% 93% 93% 65% 79% 92%

My co-workers are willing to assist each other. 98% 98% 92% 92% 100% 100% 100% 91% 93% 74% 83% 97%

My supervisor encourages creative thinking. 90% 91% 92% 86% 91% 100% 94% 87% 93% 75% 84% 95%

My supervisor acknowledges my achievements. 83% 92% 86% 87% 75% 100% 94% 85% 92% 67% 85% 92%

My supervisor encourages an open exchange of ideas. 90% 92% 89% 88% 91% 100% 94% 86% 90% 73% 84% 95%

My supervisor provides the flexibility I need to balance work and personal life. 95% 96% 93% 96% 100% 98% 94% 89% 95% 90% 90% 85%

I am able to openly communicate concerns to my supervisor. 86% 92% 86% 89% 91% 100% 94% 88% 90% 80% 90% 89%

Most days I feel good about coming to work. 88% 88% 92% 89% 100% 98% 94% 89% 90% 69% 87% 92%

I would recommend Mecklenburg County to others as a good place to work. 90% 84% N/A 88% 100% 96% 94% 93% 93% 84% 90% 89%

Average Score: 91% 93% 90% 90% 94% 99% 95% 90% 93% 76% 87% 92%


Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings.

3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. Italicized Department Names = Fewer than 10 Responses

1 Result reflects % Yes response.

2 Question worded differently on 2014 survey.


18

Department Analysis

N = 26


Results

FY14

Results

FY13

Results

FY15 County

Overall



















1 Results reflect % Yes response.


Enterprise Scorecard MeasuresFiscal Year 2015

AFM - Asset and Facility Management


Results reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure.

89%

93% 92%90%

99%

94%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



19

N = 26

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall

I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1 100% * * 99%

The work I do is important. 100% 100% 94% 99%

Overall, I feel secure going to my vehicle during regular business hours. 100% 100% 100% 93%

My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 100% * * 92%

Overall, I feel secure at my workplace during regular business hours. 100% 100% * 91%

Overall, I am satisfied with the security personnel presence at the facility where I work. 100% 93% 100% 85%

I am comfortable talking about safety hazards with my supervisor. 96% 100% 100% 96%

I am able to apply skills I learn in trainings to better perform my job. 96% 100% 100% 93%

My supervisor values me.2 96% 100% 82% 91%

My supervisor encourages me to come up with better ways of doing things. 96% 94% 80% 85%

My supervisor informs me about management decisions that relate to my job. 96% 100% 75% 88%


My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% * * 93%

I have electronic access to the information I need to do my job well. 92% 100% 88% 93%

My work gives me a feeling of personal accomplishment. 92% 94% 82% 93%

My supervisor clearly communicates my performance goals. 92% 100% 88% 88%

The technology (hardware and software) I use on the job is reliable. 92% 88% 80% 83%

I have received adequate training needed to perform my job safely. 92% 87% 86% 95%

Employees in my division share job knowledge with each other. 92% 94% 88% 89%

Workplace safety is a priority in my department. 91% 79% 93% 92%

I have the necessary technology (hardware and software) to do my job well. 88% 94% 81% 89%

My department director clearly communicates what is going on in my department. 83% 71% 80% 80%

The executive leadership of Mecklenburg County values County employees.2 81% 92% 94% 85%

I have been trained to effectively identify safety hazards in the workplace. 79% 73% 73% 92%

My workload is reasonable. 76% 65% * 81%

Overall, I feel secure at my workplace after regular business hours. 70% 85% 93% 77%

Information Technology solves my technology problems effectively. 68% 69% 63% 87%

Information Technology solves my technology problems quickly. 68% 56% 69% 86%

The Board of County Commissioners values County employees. 64% 90% 71% 79%

Overall, I feel secure going to my vehicle after regular business hours. 48% 64% 93% 71%

I have received info about what to do in the event of an emergency (tornado, bomb threat).1 45% 43% 86% 83%



Supplemental InformationFiscal Year 2015

AFM - Asset and Facility Management

Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement



20

N = 19


Results

FY14

Results

FY13

Results

FY15 County

Overall






















ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF)



88%

93%

89%91%

98%

89%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



21

N = 19

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF)




22

N = 10


Results

FY14

Results

FY13

Results

FY15 County

Overall






















AUD - Internal Audit



89%

100% 100%

88%

100% 99%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



23

N = 10

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































AUD - Internal Audit




24

N = 5


Results

FY14

Results

FY13

Results

FY15 County

Overall

My supervisor annually assesses progress on my individual development plan.1, 3 100% 100% ‡ 96%

My supervisor supports my participation in professional development opportunities. 100% 100% ‡ 92%

My supervisor provides sufficient feedback regarding my performance. 100% 100% ‡ 86%

My supervisor provides timely feedback about my performance. 100% 100% ‡ 85%

I have a workplan that includes an individual development plan (IDP).1 80% 33% ‡ 90%


My supervisor treats me with respect. 100% 100% ‡ 93%

My supervisor provides the flexibility I need to balance work and personal life. 100% 100% ‡ 92%

My supervisor treats me fairly. 100% 100% ‡ 91%

My co-workers are willing to assist each other. 100% 100% ‡ 90%

I would recommend Mecklenburg County to others as a good place to work. 100% 100% ‡ 89%

My co-workers are respectful of each other. 100% 100% ‡ 88%

Most days I feel good about coming to work. 100% 100% ‡ 87%

I am able to openly communicate concerns to my supervisor. 100% 100% ‡ 87%

My supervisor encourages an open exchange of ideas. 100% 100% ‡ 87%

My supervisor encourages creative thinking. 100% 100% ‡ 87%

My supervisor acknowledges my achievements. 100% 100% ‡ 86%




‡ = Division breakout not conducted in previous years.


BHD - Behavioral Health Division


Results reflect % Strongly Agree/Agree responses, unless otherwise noted.

87%

96%

100% 100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



25

N = 5

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall

I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1 100% * ‡ 99%

The work I do is important. 100% 100% ‡ 99%

I am comfortable talking about safety hazards with my supervisor. 100% 100% ‡ 96%

I have received adequate training needed to perform my job safely. 100% 100% ‡ 95%

My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 100% * ‡ 93%

I am able to apply skills I learn in trainings to better perform my job. 100% 100% ‡ 93%

My work gives me a feeling of personal accomplishment. 100% 67% ‡ 93%

Overall, I feel secure going to my vehicle during regular business hours. 100% 100% ‡ 93%

I have been trained to effectively identify safety hazards in the workplace. 100% 100% ‡ 92%

My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 100% * ‡ 92%

Workplace safety is a priority in my department. 100% 100% ‡ 92%

Overall, I feel secure at my workplace during regular business hours. 100% 100% ‡ 91%

My supervisor values me.2 100% 100% ‡ 91%

Employees in my division share job knowledge with each other. 100% 100% ‡ 89%

My supervisor informs me about management decisions that relate to my job. 100% 100% ‡ 88%

My supervisor clearly communicates my performance goals. 100% 100% ‡ 88%

Information Technology solves my technology problems effectively. 100% 100% ‡ 87%

My department director values employees in our department. 100% 100% ‡ 87%

Information Technology solves my technology problems quickly. 100% 100% ‡ 86%

Overall, I am satisfied with the security personnel presence at the facility where I work. 100% 100% ‡ 85%

My supervisor encourages me to come up with better ways of doing things. 100% 100% ‡ 85%

The executive leadership of Mecklenburg County values County employees.2 100% 100% ‡ 85%

My workload is reasonable. 100% 100% ‡ 81%

My department director clearly communicates what is going on in my department. 100% 100% ‡ 80%

The Board of County Commissioners values County employees. 100% 100% ‡ 79%

Overall, I feel secure at my workplace after regular business hours. 100% 100% ‡ 77%

Overall, I feel secure going to my vehicle after regular business hours. 100% 100% ‡ 71%

I have electronic access to the information I need to do my job well. 80% 100% ‡ 93%

I have the necessary technology (hardware and software) to do my job well. 80% 100% ‡ 89%

I have received info about what to do in the event of an emergency (tornado, bomb threat).1 80% 100% ‡ 83%

The technology (hardware and software) I use on the job is reliable. 80% 100% ‡ 83%


* = New measure. ‡ = Division breakout not conducted in previous years.1

Results reflect % Yes response. 2



BHD - Behavioral Health Division



26

N = 91


Results

FY14

Results

FY13

Results

FY15 County

Overall






















CAO - County Assessor's Office



80%

94% 93%

79%

90% 90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



27

N = 91

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































CAO - County Assessor's Office




28

N = 17


Results

FY14

Results

FY13

Results

FY15 County

Overall























CAO - Admin and Information Systems



94%97%

89%

96%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



29

N = 17

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CAO - Admin and Information Systems



30

N = 32


Results

FY14

Results

FY13

Results

FY15 County

Overall























CAO - Personal Property



99%97%

96% 97%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



31

N = 32

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CAO - Personal Property



32

N = 42


Results

FY14

Results

FY13

Results

FY15 County

Overall























CAO - Real Property



87%89%

85%83%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



33

N = 42

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CAO - Real Property



34

N = 48


Results

FY14

Results

FY13

Results

FY15 County

Overall



















CJS - Criminal Justice Services





92%

86%

96%92%

85%

92%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



35

N = 48

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall
































Results reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New measure.1




CJS - Criminal Justice Services



36

N = 14


Results

FY14

Results

FY13

Results

FY15 County

Overall






















CJS - Drug Treatment Court



94%

88%

99%

94%

99% 100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



37

N = 14

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































CJS - Drug Treatment Court




38

N = 5


Results

FY14

Results

FY13

Results

FY15 County

Overall























CJS - Forensic Evaluation



100% 100% 100% 100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



39

N = 5

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CJS - Forensic Evaluation



40

N = 10


Results

FY14

Results

FY13

Results

FY15 County

Overall


















* = New measure. ‡ = Division breakout not conducted in previous years.


CJS - Other (includes Criminal Justice Planning, DA support staff)






89% 88%

100%

77%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



41

N = 10

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CJS - Other (includes Criminal Justice Planning, DA support staff)



42

N = 19


Results

FY14

Results

FY13

Results

FY15 County

Overall























CJS - Pretrial Services (includes Fine Collection)



80%

97%

67%

91%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



43

N = 19

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































CJS - Pretrial Services (includes Fine Collection)



44

N = 91


Results

FY14

Results

FY13

Results

FY15 County

Overall





















CSE - Child Support Enforcement




90% 91% 90%88% 88% 89%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



45

N = 91

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































CSE - Child Support Enforcement




46

N = 64


Results

FY14

Results

FY13

Results

FY15 County

Overall





















CSS - Community Support Services




91%94%

89%

94% 93%

86%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



47

N = 64

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































CSS - Community Support Services




48

N = 901


Results

FY14

Results

FY13

Results

FY15 County

Overall





















DSS - Department of Social Services




90%

84%87% 88%

85%88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



49

N = 901

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































DSS - Department of Social Services




50

N = 45


Results

FY14

Results

FY13

Results

FY15 County

Overall


















* = New measure. ‡ = Division breakout not conducted in previous years.


DSS - Administration






88%91%

86%88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



51

N = 45

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































DSS - Administration



52

N = 50


Results

FY14

Results

FY13

Results

FY15 County

Overall





















DSS - Community Resources




95% 95% 95%92%

94%92%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



53

N = 50

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































DSS - Community Resources




54

N = 440


Results

FY14

Results

FY13

Results

FY15 County

Overall





















DSS - Economic Services




90%87%

89%87%

85%

89%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



55

N = 440

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































DSS - Economic Services




56

N = 105


Results

FY14

Results

FY13

Results

FY15 County

Overall





















DSS - Services for Adults




86%

82% 83% 83% 83% 83%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



57

N = 105

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































DSS - Services for Adults




58

N = 260


Results

FY14

Results

FY13

Results

FY15 County

Overall





















DSS - Youth and Family Services




90%

79%

83%

90%

84%

87%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



59

N = 260

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































DSS - Youth and Family Services




60

N = 24


Results

FY14

Results

FY13

Results

FY15 County

Overall





















ELE - Elections




93%

89%

83%

92% 91%

85%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



61

N = 24

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































ELE - Elections




62

N = 118


Results

FY14

Results

FY13

Results

FY15 County

Overall





















FIN - Finance




86%89%

92%

84% 84%

91%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



63

N = 118

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall




































FIN - Finance



64

N = 70


Results

FY14

Results

FY13

Results

FY15 County

Overall





















FIN - Departmental Financial Services Division (formerly Human Services Finance)




84%

90%

95%

82%

87%89%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



65

N = 70

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































FIN - Departmental Financial Services Division (formerly Human Services Finance)




66

N = 32


Results

FY14

Results

FY13

Results

FY15 County

Overall





















FIN - Finance Division




86% 85% 86%83%

78%

91%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



67

N = 32

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































FIN - Finance Division




68

N = 16


Results

FY14

Results

FY13

Results

FY15 County

Overall

My supervisor annually assesses progress on my individual development plan.1, 3 100% ‡ ‡ 96%

My supervisor supports my participation in professional development opportunities. 94% ‡ ‡ 92%

I have a workplan that includes an individual development plan (IDP).1 88% ‡ ‡ 90%

My supervisor provides sufficient feedback regarding my performance. 88% ‡ ‡ 86%

My supervisor provides timely feedback about my performance. 88% ‡ ‡ 85%


My supervisor treats me with respect. 100% ‡ ‡ 93%

My supervisor provides the flexibility I need to balance work and personal life. 100% ‡ ‡ 92%

My co-workers are willing to assist each other. 100% ‡ ‡ 90%

My co-workers are respectful of each other. 100% ‡ ‡ 88%

My supervisor treats me fairly. 94% ‡ ‡ 91%

My supervisor encourages an open exchange of ideas. 93% ‡ ‡ 87%

My supervisor encourages creative thinking. 93% ‡ ‡ 87%

My supervisor acknowledges my achievements. 93% ‡ ‡ 86%

Most days I feel good about coming to work. 93% ‡ ‡ 87%

I am able to openly communicate concerns to my supervisor. 92% ‡ ‡ 87%

I would recommend Mecklenburg County to others as a good place to work. 86% ‡ ‡ 89%



FIN - Procurement






91%95%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



69

N = 16

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall

I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1 100% ‡ ‡ 99%

The work I do is important. 100% ‡ ‡ 99%

I am comfortable talking about safety hazards with my supervisor. 100% ‡ ‡ 96%

I have received adequate training needed to perform my job safely. 100% ‡ ‡ 95%

I have electronic access to the information I need to do my job well. 100% ‡ ‡ 93%

My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 100% ‡ ‡ 93%

I am able to apply skills I learn in trainings to better perform my job. 100% ‡ ‡ 93%

My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 100% ‡ ‡ 92%

Workplace safety is a priority in my department. 100% ‡ ‡ 92%

Overall, I feel secure at my workplace during regular business hours. 100% ‡ ‡ 91%

My supervisor values me.2 100% ‡ ‡ 91%

Employees in my division share job knowledge with each other. 100% ‡ ‡ 89%

I have the necessary technology (hardware and software) to do my job well. 100% ‡ ‡ 89%

My supervisor clearly communicates my performance goals. 100% ‡ ‡ 88%

The technology (hardware and software) I use on the job is reliable. 100% ‡ ‡ 83%

My work gives me a feeling of personal accomplishment. 94% ‡ ‡ 93%

My workload is reasonable. 94% ‡ ‡ 81%

Overall, I feel secure going to my vehicle during regular business hours. 93% ‡ ‡ 93%

My supervisor informs me about management decisions that relate to my job. 93% ‡ ‡ 88%

Overall, I am satisfied with the security personnel presence at the facility where I work. 93% ‡ ‡ 85%

My supervisor encourages me to come up with better ways of doing things. 93% ‡ ‡ 85%

Information Technology solves my technology problems effectively. 87% ‡ ‡ 87%

My department director values employees in our department. 87% ‡ ‡ 87%

I have been trained to effectively identify safety hazards in the workplace. 86% ‡ ‡ 92%

The executive leadership of Mecklenburg County values County employees.2 86% ‡ ‡ 85%

The Board of County Commissioners values County employees. 85% ‡ ‡ 79%

Information Technology solves my technology problems quickly. 80% ‡ ‡ 86%

My department director clearly communicates what is going on in my department. 80% ‡ ‡ 80%

Overall, I feel secure at my workplace after regular business hours. 73% ‡ ‡ 77%

Overall, I feel secure going to my vehicle after regular business hours. 58% ‡ ‡ 71%

I have received info about what to do in the event of an emergency (tornado, bomb threat).1 54% ‡ ‡ 83%






FIN - Procurement



70

N = 526


Results

FY14

Results

FY13

Results

FY15 County

Overall






















HLT - Public Health



92%

86%

90% 90%86%

88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



71

N = 526

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































HLT - Public Health




72

N = 121


Results

FY14

Results

FY13

Results

FY15 County

Overall























HLT - Clinical Services



85%87%

85% 85%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



73

N = 121

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































HLT - Clinical Services



74

N = 113


Results

FY14

Results

FY13

Results

FY15 County

Overall























HLT - Community Health (Other than School Health)



87%90%

84% 84%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



75

N = 113

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































HLT - Community Health (Other than School Health)



76

N = 66


Results

FY14

Results

FY13

Results

FY15 County

Overall






















HLT - Environmental Health



93%

87% 88% 88% 87%85%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



77

N = 66

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































HLT - Environmental Health




78

N = 68


Results

FY14

Results

FY13

Results

FY15 County

Overall























HLT - Informatics & Administration



84%87%

82%

88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



79

N = 68

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































HLT - Informatics & Administration



80

N = 158


Results

FY14

Results

FY13

Results

FY15 County

Overall























HLT - School Health



86%

94% 93% 93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



81

N = 158

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































HLT - School Health



82

N = 42


Results

FY14

Results

FY13

Results

FY15 County

Overall























HRS - Human Resources



92% 90% 90% 91%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



83

N = 42

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































HRS - Human Resources



84

N = 98


Results

FY14

Results

FY13

Results

FY15 County

Overall























IST - Information Technology



91%93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



85

N = 98

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































IST - Information Technology



86

N = 33


Results

FY14

Results

FY13

Results

FY15 County

Overall






















IST - Applications and Databases



94% 94%95%

91%93%

95%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



87

N = 33

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































IST - Applications and Databases




88

N = 23


Results

FY14

Results

FY13

Results

FY15 County

Overall























IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project Management)



91%92%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



89

N = 23

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project



90

N = 19


Results

FY14

Results

FY13

Results

FY15 County

Overall























IST - Customer Support Center



81%

88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



91

N = 19

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































IST - Customer Support Center



92

N = 23


Results

FY14

Results

FY13

Results

FY15 County

Overall






















IST - Networks, Servers, Telecommunications and Security



90%

96%

91%94% 95%

93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



93

N = 23

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































IST - Networks, Servers, Telecommunications and Security




94

N = 409


Results

FY14

Results

FY13

Results

FY15 County

Overall





















LIB - Public Library



95% 94% 94% 94%91% 90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



95

N = 409

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall
































LIB - Public Library




96

N = 344


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Land Use & Environmental Services Agency



90%92%

90%91% 91% 90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



97

N = 344

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Land Use & Environmental Services Agency




98

N = 22


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Air Quality



97%93%

89%

99%

92% 93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



99

N = 22

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Air Quality




100

N = 152


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Code Enforcement



86%

91% 92%

88% 89% 90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



101

N = 152

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Code Enforcement




102

N = 38


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Geospatial Information Systems



96%

91%

86%

97%95% 94%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



103

N = 38

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Geospatial Information Systems




104

N = 48


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Solid Waste



95% 94%

86%

93% 92%

84%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



105

N = 48

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Solid Waste




106

N = 21


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Support Services



84%

90%

87%

91%

95%

86%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



107

N = 21

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Support Services




108

N = 63


Results

FY14

Results

FY13

Results

FY15 County

Overall






















LUE - Water & Land Resources



92% 92%89%

94% 95%93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



109

N = 63

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































LUE - Water & Land Resources




110

N = 14


Results

FY14

Results

FY13

Results

FY15 County

Overall






















MED - Medical Examiner



93%96%

89%

98% 96%94%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



111

N = 14

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































MED - Medical Examiner




112

N = 49


Results

FY14

Results

FY13

Results

FY15 County

Overall




















MGR - Manager's Office




91%

87%

100%

92%88%

99%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



113

N = 49

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall




































MGR - Manager's Office



114

N = 14


Results

FY14

Results

FY13

Results

FY15 County

Overall























MGR - Business Process Management



100% 100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



115

N = 14

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































MGR - Business Process Management



116

N = 12


Results

FY14

Results

FY13

Results

FY15 County

Overall























MGR - Enterprise Project Management



100% 99%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



117

N = 12

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































MGR - Enterprise Project Management



118

N = 17


Results

FY14

Results

FY13

Results

FY15 County

Overall






















MGR - Manager's Office/Clerk/Economic Development



98%

89%

98%

94% 93%

100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



119

N = 17

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































MGR - Manager's Office/Clerk/Economic Development




120

N = 6


Results

FY14

Results

FY13

Results

FY15 County

Overall




















MGR - Office of Management and Budget




83% 82%

100%

89%

81%

96%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



121

N = 6

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall




































MGR - Office of Management and Budget



122

N = 18


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PID - Public Information Department



94%97%

93%

97%95% 95%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



123

N = 18

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PID - Public Information Department




124

N = 289


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Park & Recreation



90% 91%

86%

91% 92%90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



125

N = 289

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Park & Recreation




126

N = 23


Results

FY14

Results

FY13

Results

FY15 County

Overall























PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services)



94%

90%

98% 97%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



127

N = 23

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services)



128

N = 90


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Community and Recreation Center Services



88% 88%

84%87% 88% 87%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



129

N = 90

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Community and Recreation Center Services




130

N = 21


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Enterprise Services (includes Athletic Services and Pools)



97% 96%

90%92%

94% 93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



131

N = 21

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Enterprise Services (includes Athletic Services and Pools)




132

N = 33


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Nature Preserves and Natural Resources



95%

89%

84%

96%93% 92%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



133

N = 33

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Nature Preserves and Natural Resources




134

N = 72


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Park Operations



86%89%

81%

87%90%

84%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



135

N = 72

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Park Operations




136

N = 50


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PRK - Park Repair and Maintenance



97%95%

94%97% 96% 96%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



137

N = 50

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PRK - Park Repair and Maintenance




138

N = 156


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Provided Services Organization



93% 92%95% 94%

91%93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



139

N = 156

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Provided Services Organization




140

N = 9


Results

FY14

Results

FY13

Results

FY15 County

Overall























PSO - Administration / Operations Management



100% 100%

94%

100%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



141

N = 9

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































PSO - Administration / Operations Management



142

N = 73


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Children’s Developmental Services Agency



94%97%

99%

95%97%

99%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



143

N = 73

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Children’s Developmental Services Agency




144

N = 6


Results

FY14

Results

FY13

Results

FY15 County

Overall























PSO - Community / Shelter Substance Abuse Treatment Programs



97%

90%

100%

89%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



145

N = 6

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall





































PSO - Community / Shelter Substance Abuse Treatment Programs



146

N = 4


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Health Information Services



85%

80%

95%93%

84%

91%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



147

N = 4

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall






















Overall, I feel secure at my workplace after regular business hours. 100% ─ 100% 77%










* = New measure. ─ = No response recorded.1




PSO - Health Information Services




148

N = 12


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Jail Substance Abuse Treatment Program



95%

90%92%

93%95%

75%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



149

N = 12

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Jail Substance Abuse Treatment Program




150

N = 27


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Substance Abuse Services Center



92%

85%

91% 91%

80%

84%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



151

N = 27

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Substance Abuse Services Center




152

N = 19


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Trauma and Justice Partnerships (CD-CP)



100%

90%88%

100%

92% 93%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



153

N = 19

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Trauma and Justice Partnerships (CD-CP)




154

N = 6


Results

FY14

Results

FY13

Results

FY15 County

Overall






















PSO - Trauma and Justice Partnerships (JDTR)



65%

70%

83%

69%

41%

80%

40%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



155

N = 6

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































PSO - Trauma and Justice Partnerships (JDTR)




156

N = 33


Results

FY14

Results

FY13

Results

FY15 County

Overall






















REG - Register of Deeds



97%

67%70%

93%

78%76%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



157

N = 33

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































REG - Register of Deeds




158

N = 717


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Sheriff's Office



84%

88% 88%85%

87% 87%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



159

N = 717

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Sheriff's Office




160

N = 90


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Administrative



83%87%

95%

86%89% 90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



161

N = 90

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Administrative




162

N = 82


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Arrest Processing



83%

89%87%

84%87% 88%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



163

N = 82

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Arrest Processing




164

N = 81


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Court Operations



94% 93% 93% 91% 92%90%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



165

N = 81

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Court Operations




166

N = 335


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Detention Staff



79%

83% 83%80%

82% 82%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



167

N = 335

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Detention Staff




168

N = 85


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Field Operations



97%100% 99% 97% 98% 98%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



169

N = 85

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Field Operations




170

N = 29


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Inmate Programs



90%92%

85%

90% 90%87%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



171

N = 29

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Inmate Programs




172

N = 15


Results

FY14

Results

FY13

Results

FY15 County

Overall




















SHF - Work Release



84%

92%

78%

88%90%

86%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



173

N = 15

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































SHF - Work Release




174

N = 40


Results

FY14

Results

FY13

Results

FY15 County

Overall






















TAX - Office of the Tax Collector



89%90%

96%

89%

82%

92%

50%

60%

70%

80%

90%

100%


County Target (84%)

Employee


Satisfaction



175

N = 40

QuestionsFY15

Results

FY14

Results

FY13

Results

FY15 County

Overall



































TAX - Office of the Tax Collector




176

Date post:	19-Mar-2018
Category:	Documents
Upload:	nguyenkien
View:	218 times
Download:	2 times

Mecklenburg County Employee Climate Survey -...

Documents