ExpErt CarE, EvErywhErE.™

YOUR INTEGRATED MEDICAL, TRAVEL AND SECURITY SOLUTION

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Preparing you for the journey ahead 04

Equipping you to save lives 06

Training for ‘when’, not ‘if’ 08

Caring for your crew and guests, 24/7 10

Keeping you safe and secure 12

Custom solutions and new build consulting 14

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10

14

06 08

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EXPERT CARE, EVERYWHERE™

MEdiCal, TravEl and SECuriTy aSSiSTanCE – aT SEa and aShorE

When Captain Spiller of M/Y Lady Christine cut his scalp

whilst at sea, his Chief Stew called MedAire’s MedLink® Global

Response Centre for help.

After receiving an e-mailed photo, MedLink’s Dr. Collins

recommended that the chief stew numb and irrigate the

wound and apply sutures. Using the onboard equipment

and recalling her medical officer training, she listened as the

doctor walked her through the process, step-by-step.

“It was of enormous psychological value to the first aiders

and me just to have MedLink there,” recounts Spiller. “The

finished result was very professional and the doctor we later

visited in the Azores was equally impressed. I know that

having experts involved and there for the follow-up, in case

there was concussion or any skull trauma, was of enormous

comfort all round.”

Captain Spiller’s case is just one of more than 41,000 remote

medical and security cases MedAire manages every year.

To help reduce your risk exposure and manage unforeseen

events, you need the right combination of medical training,

onboard supplies and a team of experts ready to assist.

Now 25 years strong, our people, products and infrastructure

are beyond compare. At any time, you’re invited to tour our

response centres, meet our medical and security experts, audit

a medical course and watch our kits being built. You can

literally see our differences to believe them.

From new build to refit, and everything in between,

MedAire and Yacht Lifeline help mitigate your

risk exposure.

Equipping you to Save lives

• Procurement of maritime medical kits

• Replenishment of medications

• MCA-compliant kits and specialty kits

• Tempus IC™ remote vital signs monitor

Training for ‘When’, not ‘if’

• STCW 95 certification by MCA or U.S. Coast Guard

• American Heart Association or European

Resuscitation Council standards

• Flexible offerings, on or off your yacht

• Custom training tailored to your needs

Caring for your crew and guests, 24/7

• Easy access to medical experts whilst at sea

• Medical appointments and care ashore

• Online medical histories and document storage

Keeping you Safe and Secure

• Pre-travel advice via phone or online

• E-mail alerts within 30 minutes of global events

• Online reports for hundreds of countries and cities

• Crisis management plan and protocol consulting

• Ship Security Alerts (for ISM compliance)

• ‘Trip Watch’ oversight for special medical needs

• Medical evacuation assistance

Custom Solutions and new Build Consulting

• Emergency response plans

• Custom medical and security training

• Crisis management training and drills

• Onboard infirmary design

• Hardening of the vessel

• Onboard security liaison officers

• Medical escort staffing for short-

or long-term assignments

4 www.Medaire.com/yachtlifeline

PREPARING YOU fOR THE jOURNEY AHEAD

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MEdiCal SafETy and SECuriTy ManagEMEnT PlanS

TrEaTMEnT. CoMforT. ConfidEnCE.

Benefit from the industry’s most comprehensive travel

safety and emergency response program.

The MedAire and Yacht Lifeline program is designed

specifically for the remote maritime environment and

leverages training, medical kits, risk management and

access to the MedLink 24/7 Global Response Centre.

From employing their training as a first responder,

to implementing a MedLink doctor’s recommendations

via the onboard medical kit - clients can deliver treatment,

comfort, and confidence to crew and guests at sea

and ashore.

gloBal, offShorE & CoaSTal MEdKiTS

The Global MedKit includes equipment and

medications for the most common and life

threatening incidents.

a Safe & Easy System to use

• Intuitive layout. Simple to locate what you

need quickly.

• Grab and go. Components are packed in

logical treatment order in medical bags easily

carried to patients.

• Protection. Expiry dates are reprinted on labels

for extra patient protection and vacuum-sealed

for protection at sea.

a Safe & Easy System to Maintain

Included with the purchase of the Global MedKit is

a comprehensive onboard Medical Management

System (MMS).

• Research symptoms and medications

• Store confidential medical histories

• Record guest and crew medical treatments

• Alerts crew of expirations and stock

replenishment needs

• Assists with procurement of crew meds

and cost containment

As a first responder, you need to provide assistance quickly

and accurately to your patient. Clinically and logically

assembled medical kits are imperative to assist

you during emergency events.

A full line of medical kits, accessories, and medications is

available through MedAire and Yacht Lifeline.

Contact us for a custom recommendation based on your

yacht size and passenger needs, including:

• AEDs

• Crew Medicines

• Kit Upgrades

• Remote Diagnostics

• Paediatric Kits

• Mobile Oxygen

• Tender/ Rescue Boat Supplies

For a full list of medical and emergency equipment

available, please visit www.MedAire.com/YachtLifeline

or call us to help you build a custom solution.

fly privately? Let MedAire outfit your aircraft with our

gold standard medical solutions! Visit www.MedAire.com

for more details.

a Safe & Easy Program to Trust

• A Medical Product Review Board, comprised

of senior maritime and medical experts, reviews

all kits on an annual basis on ease-of-use,

product safety, product cost, and new

treatment options

• Doctors at MedLink have visibility to your

inventory for quick, accurate dispensing

• Exceeds medical data management required

by international maritime standards

6 www.Medaire.com/yachtlifeline 7

The Global Medkit is just one of many medical systems

available. We can supply all of your bespoke medical kits,

hardware, consumables and medications. Please visit

www.MedAire.com/YachtLifeline or call us now for your

custom solution.

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“ In today’s health, safety and security

conscious environment, we rely on

MedAire for every ‘what-if’ scenario.

Whether guests or crew fall ill or have

an accident, or a yacht fears a security

breach, we have peace of mind that our

fleet is covered.

MedAire provides the communication

infrastructure, the worldwide resource

network and the immediate medical

triage knowledge, resulting in a best-

practice duty of care to crew members

and guests.”

Mike Napoli, Yacht Manager, Master,

International Yacht Collection

EqUIPPING YOU TO SAVE LIVES

8 www.Medaire.com/yachtlifeline 9

Training for ThE ‘WhEn’, noT ‘if’

no one can predict medical events. That’s why our medical instructors train you for the ‘when’, not

‘if’. The maritime training courses available from Medaire and yacht lifeline will provide your crew

the knowledge and skills necessary to successfully respond to medical events.

From a one-day first aid lesson for new deck hands to a week-long course for your designated medical officer, we offer a variety of training options, including custom ones like Paediatric First Aid On Board.

Developed by medical experts who understand remote medical care – as well as stringent maritime regulations – we provide hands-on, comprehensive medical instruction, specifically tailored to the maritime environment.

MedAire’s STCW 95 training is credentialed and audited by the Maritime and Coastguard Agency (MCA) and U.S. Coast Guard.

With our global reach and local presence, we offer flexibility when it’s time to schedule training for your crew. Training can be provided on board your yacht or at an approved training facility almost anywhere in the world.

during training, your crew will:

• Work with experienced instructors who understand

the unique challenges you face at sea and ashore

• Learn to recognise, manage and cope with common

and emergency illnesses and injuries

• Develop patient assessment techniques based on

real-life scenarios

• Understand how to use the onboard medical kits

and equipment and learn where they are located

• Practice a medical scenario and make a test call to

the MedLink Global Response Centre

• Certify to American Heart Association or European

Resuscitation Council standards for CPR and

AED usage

• Review use of the Tempus IC™, if applicable

TRAINING fOR THE ‘WHEN’, NOT ‘If’

10 www.Medaire.com/yachtlifeline 11

Whilst at sea or travelling, crew and guests are prone to the

same medical issues that occur at home, plus they have greater

exposure to local diseases due to food, water or insects.

24/7 maritime medical consults. Ensure your guests and

crew receive the best care available by having them evaluated

before the issue worsens. By calling our dedicated MedLink

hotline, they’ll receive advice from one of 40+ doctors who

manage nearly 100 cases a day. And, because MedLink is a

part of a hospital’s emergency room, we’re fully staffed and

ready to take calls, at any time of day. In fact, our average

doctor response time is under a minute!

occupational consults. It’s tough when you’re a person

down due to crew illness. That’s why, when it comes to

occupational health matters, we evaluate crew thoroughly,

getting them back on the job as quickly as possible.

access to specialists. High-risk cases such as a spinal injury

or poisoning may require additional advice from a specialist.

At MedLink, we have immediate access to in-house specialists

from all fields of medicine. And, we have access to medical

interpretation in more than 140 languages – just in case.

help ashore. You might not know where to turn for

adequate healthcare when you’re travelling. This is where

we come in. Via the phone, we’ll make an initial assessment

and arrange for a local doctor, assist with transportation

and guarantee payment of medical expenses.

Provider network. From specialist doctors to charter aircraft

and local hospitals, our world-class network providers are the

backbone of our operations. Our 68,000 providers all meet

our rigid vetting and credentialing process, including

on-site inspections.

Medications. To minimise the disruption of a trip, a patient

may obtain a temporary supply of medications. MedLink

will coordinate with a local pharmacy (on the guidance of

the patient’s physician) or arrange for them to be seen by a

local doctor to obtain a prescription.

Medical escorts. For special medical needs, we will assist

with staffing an onboard medical escort for short- or long-

term assignments.

Medical monitoring. In the event of hospitalisation, we’ll

ensure quality care by remaining in regular contact with

the crew, the medical facility staff and, as needed, with

the treating doctor. We’ll provide reports on the patient’s

progress until he/she can return home (or to the yacht) safely.

access to medical transportation. If both our doctors

and your owner or management company believe a

patient’s medical needs are better met in another location,

a medical escort or evacuation will be coordinated.

account management. Keeping every patient’s medical

matters and whereabouts confidential, your personal

account manager will follow up after each case to ensure

you are totally satisfied.

MEdiCal CarE. EvEryWhErE.

CARING fOR YOUR CREW AND GUESTS, 24/7

“ With just one call or e-mail, we can get

advice from a doctor or help from our

account manager. That’s peace of mind

and protection we can count on for our

family, guests and crew.”

Kevin and Teresa - Yacht Owners

12 www.Medaire.com/yachtlifeline 13

Wherever you are and wherever you go, be confident

there’s an entire network of security and medical

personnel to assist you – no matter what occurs.

Crew and guests have anytime access to medical and

security advice, information and shoreside assistance –

including emergency evacuation support – around

the world.

Teaming up with Control Risks, through their joint

venture with International SOS, we link yacht captains

and owners to over 200 security specialists to assist

with a variety of travel and safety-related matters,

perceived or real.

Lost passports, car accidents, personal safety concerns,

natural disasters, even piracy threats are all incidents

we are equipped to handle.

Your security network is on standby 24/7 via phone

and e-mail and is ready to deploy when an

emergency occurs.

Plus, plan ahead and receive know-before-you-go

advice, vaccination recommendations, and alert

notifications from our robust medical and security

web portal.

SECuriTy aSSiSTanCE on STandBy, 24/7

When there’s an emergency, you need help fast. no matter where you are or what the situation, emergency assistance is just one phone call away. for members in need, we will:

• Contact shoreside resources who can speak the

local language and come to your rescue

• Liaise with local governments and embassies to get

you out of harm’s way

• Assist with lost passports, wallets and documents

• Provide advice and intervention on bribery incidents

• Hire legitimate drivers and security staff in country

• Get you back home safe via alternative

transportation

• Deploy an incident management team of medical

and security specialists to assess the situation and

liaise with local “boots on the ground” specialists

• Be your first point of contact in an investigation

• Offer local legal assistance if you’ve been in an

accident or argument

• Provide care and reassurance to your family in the

event of an incident

• Assist with post-incident counseling and full case

management reporting

KEEPING YOU SAfE AND SECURE

14 www.Medaire.com/yachtlifeline 15

CUSTOM SOLUTIONS AND NEW BUILD CONSULTING

MEdiCal ConSulTing

We provide medical consultancy services to some of

the world’s largest new build projects. From helping

you build your medical protocol to the design and

supply of a complex onboard infirmary, our medical

and industry experts are available to lead the project.

our new build consultancy includes:

• Medical room design and ventilation

• Communications

• Diagnostic equipment and medical kits

• Medical room lighting

• Medical wash facilities

• Resuscitation beds

• Toilet, bathroom and laundry requirements

• Hardening of the vessel

• Onboard security liaison officers

• Medical escort staffing for short-

or long-term assignments

MEdiCal rECruiTing

MedAire and Yacht Lifeline place medical

professionals on behalf of superyacht clients

anywhere in the world.

Our globally recognised brands are synonymous with

the very best in medical care at sea. We offer flexible

staffing options based on your specific needs.

• Short-term or long-term placements available on

contract, temporary or permanent assignment

• Placements on board superyachts, private aircraft

and based ashore in villas and new build yards

• Medical professionals available include doctors,

nurses and paramedics

Our medical professionals may also assist in

managing the yacht’s medical supplies and other

onboard responsibilities associated with the

smooth running of a modern superyacht.

Please contact your account manager for more information on new build consulting and medical staffing.

International SOS Americas preferred provider

Dedicated air ambulance

MedAire Yachts

International SOS clinic

International SOS and Control Risks joint resource

© Copyright 2011 MedAire, Inc. ALL RIGHTS RESERVED.

MedAire and MedLink are registered trademarks of MedAire, Inc.

E-Mail: MedLinkYachts@MedAire.com Info@YachtLifeline.com

WEBSiTE: www.MedAire.com/YachtLifelineTwitter: MedAire_Yachtslinkedin: linkedin.com/company/medaire

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