Telemarketing statistics: April 2016To give stakeholders and other citizens better insights, we present this statistical breakdown of the Do Not Call Register Act compliance and investigations work. Where compliance activities or investigations are ongoing, or have not been published, the ACMA is generally unable to give detail of the entities and issues involved for individual matters or otherwise make comment.

Figure 1: DNCR Act – Complaints received per month

May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-160

500

1000

1500

2000

2500

15121635 1702

16101532

2027 2001

13691456

19502054

2272

Do Not Call Complaints

*The number of complaints received in previous months may be revised from those previously reported.

Figure 2: DNCR Act –warning letters to businesses sent per month

May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15* Dec-15 Jan-16 Feb-16 Mar-16 Apr-160

50

100

150

200

250

300

350

400

259

153126

85

0 0 0

375

161

223 220 227

Do Not Call Compliance Warnings to Business

* Advisory and informal warning letters represent an informal approach to compliance issues. Previous months may be revised from those previously reported. Note: Zero advisory/informal letters were sent in September 2015 – November 2015 due to a major IT transition.

1

Figure 3: DNCR Act - Current investigations as at 30 April 2016

44

DNCR Act: current investigations* as at 30 April 2016

Section 11(1) – calling numbers on register

Possible contraventions of the Telemarketing & Research Calls Industry Standard

*investigations can involve more than one issue

Figure 4: DNCR Act – Investigations finalised per month as at 30 April 2016

Apr-15

May-15

Jun-15Jul-1

5

Aug-15

Sep-15

Oct-15

Nov-15

Dec-15

Jan-16

Feb-16

Mar-16

Apr-16

0

1

2

1

0 0 0 0 0 0 0

2

0 0

1

0

DNCR Act: investigations finalised per month as at 30 April 2016*

2