Telemarketing statistics: March 2016To give stakeholders and other citizens better insights, we present this statistical breakdown of the Do Not Call Register Act compliance and investigations work. Where compliance activities or investigations are ongoing, or have not been published, the ACMA is generally unable to give detail of the entities and issues involved for individual matters or otherwise make comment.
Figure 1: DNCR Act – Complaints received per month
Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 -
500
1,000
1,500
2,000
2,500
1,480 1,416 1,512
1,635 1,702 1,610
1,532
2,027 2,001
1,369 1,456
1,950 2,054
Do Not Call Complaints
*The number of complaints received in previous months may be revised from those previously reported.
Figure 2: DNCR Act –warning letters to businesses sent per month
Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15*
Dec-15 Jan-16 Feb-16 Mar-160
50
100
150
200
250
300
350
400
106
174
259
153126
85
0 0 0
375
161
223 220
Do Not Call Compliance Warnings to Business
* Advisory and informal warning letters represent an informal approach to compliance issues. Previous months may be revised from those previously reported. Note: Zero advisory/informal letters were sent in September 2015 – November 2015 due to a major IT transition.
1
Figure 3: DNCR Act - Current investigations as at 31 March 2016
5
4
DNCR Act: current investigations* as at 31 March 2016
Section 11(1) – calling numbers on register
Possible contraventions of the Telemarketing & Research Calls Industry Standard
*investigations can involve more than one issue
Figure 4: DNCR Act – Investigations finalised per month as at 31 March 2016
Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
0
1
2
1
0 0 0 0 0 0 0
2
0 0
1
DNCR Act: investigations finalised per month as at 31 March 2016*
2