Medical Assisting frameworks - Charles H. McCann …€¦ · · 2013-08-08The Medical Assisting...

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Medical Assisting

CIP Code:

McCann Technical School

70 Hodges Cross Road

North Adams, MA 01247

Terry LeClair, MA, AS

Program Coordinator/ Instructor

February 9, 2011

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Program Philosophy

The educational philosophy of McCann Technical School is to create a learning

organization of school and community leaders, teachers, parents, and students that

sustains a culture of continuous improvement through the use of student assessment and

program evaluation. School community members will create a learning environment that

motivates and actively engages all students in mastering rigorous academic and technical

curricula. Accept nothing less than accountable, high quality academic and technical

student performance. Actively participate in professional development activities that

advance professional and organizational goals, develop educational leadership, and honor

accomplishments. Provide academic and career/technical education that is aligned to

state and national standards and relevant to business and industry. Strengthen

partnerships and alliances with business, industry, and higher education. The goal of the

Medical Assisting Program at McCann Technical School is to prepare entry-level

medical assistants in the cognitive (knowledge), psychomotor (skill). and affective

(behaviors) learning domains.

Program Description

Medical Assistants are allied health professionals who work in physician’s offices or

health care facilities performing both business administration and clinical medical office

skills. Business aspects of the program of instruction include correspondence, medical

records management, insurance coding and billing, appointment scheduling, and medical

transcription. Clinical aspects of study include preparation of the patient for and assisting

with the physical examination and treatment, measurement of vital signs, patient

education, preparation and administration of medication, performing laboratory testing

and procedures including blood drawing, spirometry, and performing

electrocardiography.

The Medical Assisting program is accredited by New England Association of Schools

and Colleges (NEASC) and the Commission on Accreditation of Allied Health Education

Programs (CAAHEP) (www.caahep.org) upon the recommendation of the Medical

Assisting Education Review Board (MAERB).

Commission on Accreditation of Allied Health Education Programs

1361 Park Street

Clearwater, FL 33756

727-210-2350.

McCann graduates are eligible for the National AAMA Certification Examination.

Students who successfully complete the Medical Assisting Program and certification may

receive 32 credits toward and Associate Degree in Health Science from Berkshire

Community College.

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Program Syllabus

The Medical Assisting program begins in September with graduation in early June. The

program has a fall and spring semester. The theoretical portion of the fall semester

includes medical assisting I , medical terminology, anatomy and physiology, medical

social science (microbiology, pharmacology, occupational relations, CPR and first

responder),document processing for microcomputers, medical office administration I, and

computer applications I. The spring semester includes medical assisting II, medical

office administration II, computer applications II, and law, ethics, and bioethics. Students

will also complete a supervised 240 hour externship/practicum before graduation. There

is no remuneration for the externship.

“The McCann Technical School Medical Assisting program is accredited by the

Commission on Accreditation of Allied Health Education Programs (www.caahep.org)

upon the recommendation of the Medical Assisting Education Review Board (MAERB)

Commission on Accreditation of Allied Health Education Programs 1361 Park Street

Clearwater, FL 33756 727-210-2350”. In compliance with the standards set forth by the

Commission on Accreditation of Allied Health Educational Programs (CAAHEP).

McCann focuses on the Outcome Based Assessment tools for each student. Resource

assessment tools include employer surveys, graduate surveys, job placement, and national

certification achievement results. The results are reported annually.

The Medical Assisting Education Review Board has revised the Educational

Competencies for the Medical Assistant bringing competencies into agreement with the

entry-level skills of a medical assistant. These competencies are identified in the 2008

Standards and Guidelines for Medical Assisting Educational Programs. The 2008

Standards identify 128 tasks as entry –level competencies, determined through an

occupational analysis. The 2008 Standards also identifies 5 academic subject areas that

include 11 content pathways that incorporate the cognitive knowledge in performance of

the psychomotor and affective domains of an entry-level medical assistant.

The individual course syllabi are as follows:

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MA101 ANATOMY & PHYSIOLOGY

3 Credits

Fall Semester

INSTRUCTOR: Terry LeClair, MA

METHODOLOGY: LECTURE AND DEMONSTRATION

COURSE DESCRIPTION:

This course is designed to provide accurate information about the structure and

function of the human body. It is planned for the student who is pursuing career

in allied health fields with a minimal background in the physical and biological

sciences.

TEXTS:

HOLE’S ESSENTIALS OF HUMAN ANATOMY & PHYSIOLOGY, 10th

Edition, Shier, Butler, & Lewis, WCB/McGraw-Hill, 2009.

THE LANGUAGE OF MEDICINE, 9th edition, Chabner, Saunder/Elsevier,

2011.

COURSE OBJECTIVES: 1. Demonstrate knowledge of the structure and function of the human body.

2. Describe the levels of organization of the human body: atom, molecule,

macromolecule, cell, tissue, organ, organ system, and organism.

3. Describe the relationship between chemistry and physiology.

4. The student will demonstrate (psychomotor) proficiency in the clinical skills

of an entry-level medical assistant.

5. The student will demonstrate (cognitive) knowledge of the didactic learning of

an entry-level medical assistant.

6. The student will demonstrate (affective) personal behaviors consistent with

the expectations of the profession and employer of an entry-level medical

assistant.

COURSE CONTENT:

Intro to Anatomy & Physiology Chapter 1: pp1-21

The Chemical Basis of Life Chapter 2: pp30-48

Cells Chapter 3: pp 49-73

Cellular Metabolism Chapter 4: pp74-90

Tissues Chapter 5: pp91-111

Skin and Integumentary System Chapter 6:pp112-124

Skeletal System Chapter 7: pp125-167

Muscular System Chapter 8: pp168-201

Digestive System Chapter 15:pp385-427

Respiratory System Chapter 16: pp428-452

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Cardiovascular System Chapter 13: pp323-357

Reproductive System Chapter 19: pp490-519

Lymphatic System/Immunity Chapter 14: pp 360-384

Blood Chapter 12: pp 302-322

Nervous System: Chapter 9: pp 202-247

Special Senses: The Eye and Ear Chapter 10: pp248-275

Urinary System: Chapter 17: pp 453-473

Endocrine System Chapter 11: pp 276-301

OUTCOMES MEASUREMENT:

Grades will be based on the following factors.

Exams including final exam 50%

Homework & Quizzes 40%

Class participation/Attendance 10%

Passing grade for the course is 76

SPECIAL INSTRUCTIONS:

Exams will be announced, usually at the end of each chapter

Quizzes may be unannounced and occur at anytime

Students will have 1 week to make up exams and quizzes.

Homework assignments will be announced and will be due as instructed

Late assignments will lose 5 points each day.

ATTENDANCE: Attendance at all classes is mandatory.

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MA 105 DOCUMENT PROCESSING FOR MICROCOMPUTERS

CREDITS: 3 Credits

INSTRUCTOR: Tammy Clark, CMA

METHODOLOGY: Lecture with Demonstration

COURSE DESCRIPTION: The purpose of this course is to introduce the student to basic

keyboarding and word processing skills. The course will help the student develop

keyboarding technique, accuracy and speed. Word processing applications include

formatting letters and envelopes, tables, reports, business and medical forms, and

memorandums.

TEXT: LEARNING KEYBOARDING & WORD PROCESSING WITH

MICROSOFT WORD 2000, Cynthia Belis and Shirley Dembo,

DDC Publishing, 2000

ADMINISTRATIVE PROCEDURES FOR MEDICAL

ASSISTING, Booth, et al.; McGraw Hill 2011.

COURSE OBJECTIVES.

1. Demonstrate knowledge of Windows XP using menus,

toolbars, and Open Office.

2. Develop keyboard technique, speed and accuracy through

keyboarding practice drills using the touch typing method

3. Demonstrate ability to create documents using word processing

software.

4. Demonstrate ability to edit documents using word processing

software.

5. Demonstrate ability to proofread and print documents.

6. Demonstrate ability to format business letters and envelopes,

reports, medical and business forms, memorandums and tables. 7. The student will demonstrate (psychomotor) proficiency in the

clinical skills of an entry-level medical assistant.

8. The student will demonstrate (cognitive) knowledge of the

didactic learning of an entry-level medical assistant.

9. The student will demonstrate (affective) personal behaviors

consistent with the expectations of the profession and employer


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COURSE CONTENT: Time will be used to develop speed and accuracy. Additional drill work in the skill-

building lessons will be assigned. 1 and 3-minute timed tests will be given.

Week 1 Introduction to Windows Operating System and Word 2000, Home Row

Keys Belis and Dembo, Lessons 1, pp. 1-10

Administrative Procedures for Medical Assisting- Booth, et al,

Chapter 6- Using Computers in the Office, pp.124-144.

Week 2 F-J keys and reaches and Microsoft Word Document Basics

Belis and Dembo, Lessons 2 - 3, pp. 11- 29.

Week 3 F-J, D-K Keys and Reaches and Creating, Printing, and Saving

Documents, Belis and Dembo, Lessons 4 – 5, pp. 30 -46.

Week 4 S-LKeys and Reaches and Using Basic Formatting Techniques

Belis and Dembo Lessons 6-7, pp. 46 – 60..

Week 5 A - ; keys and reaches and Enhancing Documents

Belis and Dembo, Lessons 8 – 11, pp. 61 – 95.

Week 6 Alphabet Keyboard Drills and Formatting Documents

Belis and Dembo, Lessons 12 – 14, pp. 97-125

Week 7 Alphabet Keyboard Drills. and Formatting Documents

Belis and Dembo, Lessons 15 – 18, pp. 125 – 165.

Week 8 Alphabet Keyboard Drills and Working With Tables and Templates

Belis and Dembo, Lesson 33 – 36, pp. 351-385

Week 9 Alphabet Keyboard Drills and Formatting Reports, Memorandums, and

Letters/Word Art & Graphics

Belis and Dembo, Lessons 36-38, pp. 388-442.

Administrative Procedures for Medical Assisting-Booth, et al,

Chapter 7-Managing Correspondence and Mail, pp. 145-170.

*Lesson 40 on the CD will be used to enhance keyboarding drills.

NOTE: Word processing tests will consist of theory and application problems. Timed

tests will follow standard requirements of one error per minute allowed. Bonus and

penalty points will be added or subtracted based on number of errors.

Concepts of Communication:

Compose professional/business letters

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OUTCOMES MEASUREMENT: Hour exams 30% Application projects/Quizzes/Homework 30% Timed tests for speed and accuracy 20% Technique 10% Class Participation 10% Passing grade for the course is 76

SPECIAL INSTRUCTIONS: All assignments are due on the scheduled day. Late assignments will be reduced by 5 points each day late. Students will have 1 week to make up tests and quizzes. ATTENDANCE: Mandatory at all classes.

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MA 107 COMPUTER APPLICATIONS I Course Syllabus Fall Semester--3 Credits Instructor: Tammy Clark, CMA METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: This course is designed to develop computer skills for the medical office. Using the computer, transcription machines and word processing software, the student will complete medical reports and correspondence. TEXTS: LEARNING KEYBOARDING & WORD PROCESSING WITH MICROSOFT WORD 2000, Cynthia Belis, Shirley Dembo, DDC Publishing, 2000. ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al., McGraw Hill, 2011, Text

MEDICAL TYPING AND TRANSCRIBING TECHNIQUES AND PROCEDURES, Sixth Edition, Diehl. Saunders Elsevier, 2007.

TABER’S CYCLOPEDIC MEDICAL DICTIONARY, 21th Edition, F. A. Davis Company, 2009.

PERFORMANCE OBJECTIVES:

1. Demonstrate ability to format medical correspondence, medical history and physical reports, other medical reports using word processing software.

2. Demonstrate ability to use graphics to enhance documents. 3. Demonstrate ability to merge documents using word processing

software. 4. Demonstrate ability to proofread medical documents. 5. Demonstrate ability to write and format business letters and

envelopes. 6. Demonstrate the ability to punctuate correspondence correctly. 7. Demonstrate ability to identify and format medical documents. 8. Demonstrate on understanding of mail services and postal

requirements. 9. Use transcription machine to complete medical correspondence

and medical reports.

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10. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant.

11. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant.

12. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant.

GENERAL COMPETENCIES:

PROFESSIONAL COMMUNICATIONS Respond to and initiate written communications Perform routine maintenance of administrative and clinical equipment

COURSE CONTENT: Managing Correspondence and Mail

Ramutkowski, et. al, Chapter 7, Text, pp. 135-157; Workbook.

Punctuation

Diehl, Chapter 3, pp. 49-89.

Capitalization

Diehl, Chapter 4, pp. 91-104.

Transcribing Numbers, Figures, and Abbreviations

Diehl Chapter 5, pp. 105-129.

Letter Transcription

Diehl Chapter 6, pp. 131-157.

Preparation of Medical Correspondence Diehl , Chapter 6, pp 131-157 Letters Audio Tape Preparation of History and Physical Diehl , Chapter 12, pp.283-317 History/Physicals Audio Tape Preparation of Miscellaneous Medical Reports Diehl, Chapter 13, pp. 319-350 Miscellaneous Medical Reports Audio Tape

Merging Documents

Teacher Developed Applications Project

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OUTCOMES MEASUREMENT Hour exams 40% Projects/Classwork 20% Homework/Quiz 20% Attendance/class participation 10% Passing grade for the course is 76

ATTENDANCE: Mandatory at all classes SPECIAL INSTRUCTIONS: Quizzes and exams as announced. Homework assignments due as announced Late assignments-5 points deducted per day Students will have 1 week to make up exams and quizzes

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MA 207 COMPUTER APPLICATIONS II

CREDITS: 2 Credits

INSTRUCTOR: Tammy Clark, CMA

METHODOLOGY: Lecture/Lab

COURSE DESCRIPTION: Prerequisite MA 107. This course covers the next phase of the medical office computer

skills. Using database software, computer skill in data entry,

appointment scheduling, insurance form preparation, billing

procedures, and financial report development and printing will be

emphasized.

TEXTBOOKS: COMPUTERIZED MEDICAL OFFICE PROCEDURES, Larsen,

Elsevier/Saunders, 2011. Worktext

ELECTRONIC HEALTH RECORD “BOOSTER”KIT FOR THE

MEDICAL OFFICE, Buck, Elsevier/Saunders, 2010.

COURSE OBJECTIVES: 1. Develop computer competency in running a database medical

office program.

2. Demonstrate knowledge of computer/safety/security

procedures.

3. Demonstrate knowledge of handheld computers and their use

in healthcare.

4. Define terminology used in patient billing.

5. Demonstrate ability to do data entry and financial report

printing using the computer keyboard.

6. Demonstrate ability to assign chart numbers and access patient

and case information.

7. Develop navigating skills to access database files.

8. Edit patient options and insurance template files and edit

transactions when necessary.

9. Post charge and payment transactions to patient accounts.

10. Record patient data for primary and secondary insurance

reimbursement.

11. Generate walk-out statements

12. Generate various financial and analysis reports.

13. Schedule patients using computer software.

14. Using a patient billing simulation, demonstrate the ability to

process all patient billing information for one week.

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15. Using an electronic medical record simulation, demonstrate the

ability to process information for eight day period.

ADMINISTRATIVE FUNCTIONS:

Execute data management using electronic healthcare records

such as EMR

Use office hardware and software to maintain office systems

BASIC PRACTICE FINANCES:

Perform accounts receivable procedures, including

Post entries on a day sheet

Perform billing procedures

Post adjustments

Process a credit balance

Process refunds

Utilize computerized office billing systems

OUTCOMES MEASUREMENT

Hour Exams 40%

Quiz 30%

Homework/Class work 20%

Checklists 10%

Class Participation 10%


ATTENDANCE: Mandatory at all classes.


Quizzes and exams as announced.

Homework assignments due as announced.

Late assignments –5 points deducted per day.

Students will have 1 week to make up exams and quizzes

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MA 103 MEDICAL ASSISTING I

Fall Semester

3 Credits


METHODOLOGY: Lecture/Discussion, CBE procedure demonstration and practice,

CBE procedure performance and evaluation, roleplaying, reading

assignments, workbook review questions, homework assignments,

handouts, audiovisual aids, quizzes and exams.

COURSE DESCRIPTION: This course consists of the theory and clinical skills necessary to assist the

physician with medical office procedures. Skills attained include, but are not

limited to, methods of observation, measurement of vital signs, assisting with

physical and specialty exams, documentation of procedures. Related preventive

health measures and patient teaching are presented. Universal Blood and Body

Substance Precautions are emphasized.

TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION,

SAUNDERS ELSEVIER, 2008. Text and Workbook

MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE,

6TH

edition, Lewis & Tamparo, F.A. Davis, 2007.

COURSE OBJECTIVES/LEARNING GOALS

Students will be able to:

1. Describe and demonstrate the qualities of the professional medical

assistant and the role of the medical assistant as a member of the

health team.

2. Practice and verbalize understanding of the standards and techniques

of federal guidelines for Universal Blood and Body Substance

Precautions.

3. Demonstrate safety and emergency practices

4. Check and follow doctor’s orders.

5. Prepare and assist the patient mentally and physically.

6. Practice the principles of medical asepsis

7. Perform related procedures with safety and accuracy and a knowledge

of the principles involved.

8. Assist the physician as needed, reporting significant observations.

9. Document procedures and observations accurately.

10. Demonstrate a knowledge of preventive health measures and patient

teaching utilized in an ambulatory care setting.

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11. Demonstrate a knowledge of the developmental stages of the life

cycle.

12. The student will demonstrate (psychomotor) proficiency in the clinical

skills of an entry-level medical assistant.

13. The student will demonstrate (cognitive) knowledge of the didactic

learning of an entry-level medical assistant.

14. The student will demonstrate (affective) personal behaviors consistent

with the expectations of the profession and employer of an entry-level

medical assistant.

COURSE CONTENT:

Unit 1 Medical Asepsis,OSHA Standard and emergency preparedness Chp 2

Unit 2 Introduction to Medical Assisting and the Health Professionals handouts

Unit 3 Physical Measurements: Vital Signs, Height, and Weight Chp 4

Unit 4 Health History and Physical Examination Chps 1,5

Unit 5 Preparing For and Assisting with Routine and Special Exams Chps8, 9,13

Unit 6 Physical Therapy Chp 7

COMPETENCIES (Psychomotor & Affective)

Anatomy & Physiology

Obtain vital signs

Perform pulmonary function testing

Perform patient screening using established protocols

Apply critical thinking skills in performing patient assessment and

care

Use language/verbal skills that enable patients’ understanding

Demonstrate respect for diversity in approaching patients and

families

Applied Mathematics

Maintain growth charts

Applied Microbiology/Infection Control Participate in training on Standard Precautions

Practice Standard Precautions

Select appropriate barrier/personal protective equipment (PPE) for

potentially infectious situations

Perform handwashing

Explain the rationale for performance of a procedure to the patient

Show awareness of patients’ concern regarding their perceptions

Related to the procedure being performed

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Concepts of Effective Communication Use reflection, restatement and clarification techniques to obtain a

patient history

Use medical terminology, pronouncing medical terms correctly, to

communicate information, patient history, data and observations

Prepare a patient for procedures and/or treatments

Document patient care

Document patient education

Advocate of behalf of patients

Demonstrate empathy in communication with patients, family and

staff

Apply active listening skills

Use appropriate body language and other nonverbal skills in

Communicating with patients, family and staff

Demonstrate awareness of the territorial boundaries of the person

with whom communication

Demonstrate sensitivity appropriate to the message being delivered

Demonstrate awareness of how an individual’s personal

appearance affects anticipated responses

Demonstrate recognition of the patient’s level of understanding in

Communications

Analyze communications in providing appropriate

responses/feedback

Recognize and protect personal boundaries in communicating with

others

Demonstrate respect for individual diversity, incorporating

awareness of one’s own biases in areas including gender, race,

religion, age and economic status.

Legal Implications:

Respond to issues of confidentiality

Perform within scope of practice

Practice within the standard of care for a medical assistant

Document accurately in the patient record

Demonstrate sensitivity to patients rights

Protective Practices: Comply with safety signs, symbols and labels

Demonstrate proper use of the following equipment:

Eyewash

Fire extinguisher

Sharps disposal containers

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Hour exams including final 40%


Class participation/Attendance 20%

Performance checklists 10%



Quizzes and exams as announced.

Homework assignments due as announced. Late assignments-5 points

deducted per day.


ATTENDANCE:

Attendance at all classes is mandatory.

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McCann Technical School

70 Hodges Cross Road


MA 203 MEDICAL ASSISTING II

3 Credits

Spring Semester

Course Syllabus


METHODOLOGY: Lecture, Demonstration, and Laboratory

COURSE DESCRIPTION:

This course consists of the theory and clinical skills necessary to assist the physician with medical office procedures including specimen collection and laboratory techniques.

Skills include, but are not limited to, collecting and handling of specimens, assisting with

minor surgical and radiological procedures, electrocardiography, administration of

medications, venipuncture and fingerstick techniques, blood glucose monitoring, and blood and urine testing. Patient teaching including concepts of nutrition continues to be

emphasized.

TEXTS:

CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7th EDITION, Saunders

Elsevier, 2008 Text and Workbook.

COURSE OBJECTIVES:

1. Practice and verbalize understanding of the standards and techniques of the

Federal guidelines for Universal Blood and Body Substance Precautions, Standard

Precautions, CLIA Regulations, and OSHA Rules and Regulations. 2. Check and follow doctor’s orders.

3. Prepare and assist the patient mentally and physically.

4. Practice the principles of medical and surgical asepsis.

5. Perform related procedures with safety and accuracy and a knowledge of the principles involved.

6. Assist the physician as needed, reporting significant observations.

7. Document procedures and observations accurately. 8. Demonstrate a knowledge of preventive health techniques including those

related to nutrition and related patient teaching in an ambulatory care setting.

9. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant.

10. The student will demonstrate (cognitive) knowledge of the didactic learning of an

entry-level medical assistant.

11. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant.

12. Research a disease condition and give a comprehensive oral report related to

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the condition.

COURSE CONTENT: Unit 1—Collecting and Handling Specimens---Chps 13, 15, 16 & 20

Unit 2—Surgical Asepsis/Minor Surgery----Chps 3, 10

Unit 3—Electrocardiology---Chp 12

Unit 4---Drug Administration---Chp 11 & 6

Unit 5---Hematology---Chps 17, 18 & 19

Unit 6---Urinalysis---Chp 16

Unit 7---Diagnostic Radiology---Chp 14

Unit 8---Nutrition---Handouts

Unit 9---Psychiatry---Handouts

Unit 10---Oral Pathology Report

COMPETENCY (Psychomotor & Affective)


Perform venipuncture

Perform capillary puncture

Perform electrocardiography

Perform patient screening using established protocols

Select proper sites for administering parenteral medication

Administer oral medications

Administer parenteral (excluding IV) medications

Assist physician with patient care

Perform quality controls

Perform CLIA-Waived hematology testing

Perform CLIA-Waived chemistry testing

Perform CLIA-Waived urinalysis

Perform CLIA-Waived immunology testing

Screen test results

Apply critical thinking skills in performing patient assessment

and care.

Use language/verbal skills that enable patients’ understanding

Demonstrate respect for diversity in approaching patients and

families

Applied Mathematics Prepare proper dosages of medication for administration

Maintain laboratory test results using flow sheets

Verify ordered doses/dosages prior to administration

Distinguish between normal and abnormal test results

Applied Microbiology/Infection Control Practice Standard Precautions

select appropriate barrier/personal protective equipment (PPE)

for potentially infectious situations

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Perform handwashing

Prepare items for autoclaving

Perform sterilization procedures

Obtain specimens for microbiology testing

Perform CLIA-Waived microbiology testing

Display sensitivity to patient rights and feelings in collecting

specimens

Explain the rationale for performance of a procedure to the

patient

Show awareness of patients’ concerns regarding their

Perceptions related to the procedure being performed

Concepts of Effective Communication Report relevant information to others succinctly and accurately

Use medical terminology, pronouncing medical terms correctly,

To communicate information, patient history, data and

Observations

Prepare a patient for procedures and /or treatments

Document patient care

Document patient education

Respond to nonverbal communication

Advocate on behalf of patients

Demonstrate empathy in communication with patients, family

and staff


Use appropriate body language and other nonverbal skills in

communicating with patients, family and staff

Demonstrate awareness of the territorial boundaries of the

person with whom communicating

Demonstrate sensitivity appropriate to the message being

delivered

Analyze communications in providing appropriate responses/

feedback

Recognize and protect personal boundaries in communicating

with others

Demonstrate respect for individual diversity, incorporating

Awareness of one’s own biases in areas including gender, race

religion, age and economic status

Legal Implications:


Perform within scope of practice


Document accurately in the patient record

Demonstrate sensitivity to patient rights

Comply with safety signs, symbols and labels

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Performance checklists 20%

Oral pathology report 10%

Class participation/attendance 10%



Homework due as announced. Late assignments-5 points deducted per day.

Exams as announced. Quizzes may be unannounced and occur at any time.


ATTENDANCE: Attendance at all classes is mandatory

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MCCANN TECHNICAL SCHOOL

MEDICAL ASSISTING PROGRAM 70 Hodges Cross Road


COURSE: MA 106 MEDICAL OFFICE ADMINISTRATION I

CREDITS: 4 Credits


METHODOLOGY: Lecture with Demonstration

COURSE DESCRIPTION: The purpose of this course is to give the student knowledge

of the administrative role of the medical assistant and the

basic administrative procedures required in today’s medical

office. Skills emphasized include oral communication

(telephone technique, interpersonal relations, patient

education); and appointment scheduling

TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL

ASSISTING, Booth, et al.; McGraw Hill, 2011.

MEDICAL LAW, ETHICS, AND BIOETHICS FOR

AMBULATORY CARE, Sixth Edition, Lewis and

Tamparo, F. A. Davis, 2007.

COURSE OBJECTIVES: 1. Develop an understanding of the role of the medical

assistant in the medical office, including legal and

ethical responsibilities.

2. Develop an understanding of medical specialties and

specialists

3. Develop an understanding of legal and ethical issues in

the medical practice.

4. Develop an understanding of the importance of good

communication skills in the role of medical assistant.

5. Develop skill in oral and written communication.

6. Develop skill in providing patient education regarding

office policies and procedures.

7. Develop pages for a Policy and Procedure Manual.

8. Develop a Community resource list

9. Prepare an office welcome brochure.

10. Demonstrate knowledge of proper telephone technique.

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11. Demonstrate knowledge of the proper way to handle

patients, including the angry patient and the patient

with a complaint, through role-playing.

12. Demonstrate components associated with a safe and

secure patient reception area.

13. Develop skill in aiding patients in the completion of

medical history and patient registration forms.

14. Demonstrate ability to schedule appointments using

manual and computerized programs. 15. The student will demonstrate (psychomotor) proficiency in

the clinical skills of an entry-level medical assistant.

16. The student will demonstrate (cognitive) knowledge of the

didactic learning of an entry-level medical assistant. 17. The student will demonstrate (affective) personal behaviors

consistent with the expectations of the profession and

employer of an entry-level medical assistant.

COURSE CONTENT:

The Profession of Medical Assisting

Booth, et. al, Chapter 1, Text—pp. 6-23.

Diehl and Fordney, Chapter 1, pp. 11-25.

Types of Medical Practice

Booth, et. al,Chapter 2, Text—pp. 24-41.

Legal and Ethical Issues in the Medical Practice

Booth, et. al,Chapter 3, Text-pp. 42-70.

Lewis and Tamparo, Chapter 1, pp 2-13.

Communication With Patients, Families, and Coworkers

Booth, et. al Chapter 4, Text, pp. 71-97.

Project: Class Portrait

Telephone Techniques

Booth, et. al, Chapter 11, Text, pp. 240-257.

Scheduling Appointments and Maintaining the Physician’s Schedule


Project: Scheduling office appointments

Patient Reception Area


Project: Design a reception room for a medical practice

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Project: Design an emergency evacuation plan for a medical practice

Project: Develop a list of emergency resources

Project: Complete an incident report

Patient Education

Booth, et. al, Chapter 14, Text pp. 278-294.

Project: Prepare a welcome brochure for a medical practice.

Project: Prepare a page for the policy and procedure Office Manuals

Project: Develop a list of community resources

ADMINISTRATIVE FUNCTIONS:

` Manage appointment schedule, using established priorities

Schedule patient admissions and./or procedures

CONCEPTS OF EFFECTIVE COMMUNICATION

Explain general office policies

Respond to nonverbal communication


Use appropriate body language and other nonverbal skills in communicating with

patients, family and staff

Demonstrate telephone techniques

Develop and maintain a current list of community resources related to patients’

healthcare needs

Instruct patients according to their needs to promote health maintenance and

disease prevention

Demonstrate recognition of the patient’s level of understanding in

communications

Demonstrate awareness of how an individual’s personal appearance affects

anticipated responses

LEGAL IMPLICATIONS


Apply HIPAA rules in regard to privacy/release of information


Apply local, state, and federal health care legislation and regulation appropriate to

the medical assisting practice setting

Demonstrate sensitivity to patient’s rights

Recognize the importance of local, state and federal legislation and regulations in

the practice setting

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PROTECTIVE PRACTICES Develop a personal (patient and employee) safety plan

Develop an environmental safety plan

Participate in a mock environmental exposure event with documentation of steps

taken

Explain an evacuation plan for a physician’s office

Demonstrate methods of fire prevention in healthcare setting

Maintain a current list of community resources for emergency preparedness

Recognize the effects of stress on all persons involved in emergency situations

Demonstrate self awareness in responding to emergency situations

OUTCOMES MEASUREMENT: Hour Exams 40%

Homework 20%

Projects 20%

Checklists 10%

Class Participation 10%


ATTENDANCE: Mandatory at all classes.

26

NAME OF COURSE: MA 206 MEDICAL OFFICE ADMINISTRATION II Spring Semester CREDITS: 2 Credits INSTRUCTOR: Terry LeClair, MA

Tammy Clark CMA

METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: Prerequisite: MA 106.

This course contains the second phase of basic medical office administration procedures. Emphasis is on records management, ICD/CPT insurance coding, insurance form preparation, billing and collection procedures, inventory of supplies and equipment, routine maintenance of office equipment, physical plant maintenance, accounts receivable and payable, banking and payroll. The course concludes with job search techniques.

TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL

ASSISTING, A Patient-Centered Approach, Booth,, et. al., 4th edition, McGraw Hill, 2011

COMPUTERIZED MEDICAL OFFICE

PROCEDURES, 3rd edition, Larsen , Elsevier/Saunders, 2010.Worktext

SEARCHING FOR A JOB? Second Edition, Pace, H.M. Rowe

Company, 1999. COURSE OBJECTIVES:

1. Identify the records that should be gathered in preparation

for the patient’s visit.

2. Identify the purpose of medical filing and define medical

filing terminology.

3. Demonstrate the ability to file medical records according to

alphabetic, numeric, terminal digit, cross-reference and

color code filing methods.

4. Identify the purpose of various kinds of medical filing

equipment.

27

5. Demonstrate an understanding of the purpose of preventive

recall methods.

6. Describe the use of the CPT and ICD-9 codes in filing

claims.

7. Demonstrate ability to use CPT and ICD-9 Code Manuals.

8. Demonstrate the ability to complete insurance forms.

9. Demonstrate knowledge of insurance terminology.

10. Develop an understanding of the role of the medical

assistant in maintaining accounts receivable and accounts

payable.

11. Demonstrate ability to manage accounts receivable and

accounts payable bookkeeping in the medical office.

12. Describe payment and collection plans in the medical

office.

13. Describe methods for maintaining inventory records in the

medical office.

14. Demonstrate ability to manage inventory systems.

15. Demonstrate ability to order and stock inventory in the

medical office.

16. Demonstrate ability to maintain and evaluate equipment.

17. Demonstrate ability to make recommendations for adding

and up-grading equipment.

18. Demonstrate ability to maintain payroll records.

19. Demonstrate ability to maintain banking records.

20. Define Classified Abbreviations.

21. Develop an understanding of the concepts involved in the

job search process.

22. Describe the necessary parts to a resume.

23. Demonstrate ability to develop a personal resume.

24. Demonstrate ability to complete an application for

employment.

25. Demonstrate ability to compose a cover letter, a follow-up

letter, and a letter of resignation.

26. Demonstrate knowledge of interviewing skills by

participating in a mock interview.

COURSE CONTENT: Maintaining Patient Records

Booth, et. al, Chapter 9, Text,

Managing the Office Medical Record Booth, et. al, Chapter 10, Text Medical Filing

Handouts

28

Managing Office Supplies Booth, et. al, Chapter 8, Text

Medical Insurance Coding Newyby, et. al, Locating Correct Codes and Applying

Coding Guidelines, Part I, ICD-9 –pp. 1-49. pp. 55-107. Medical Coding Booth, et.al, Chapter 16, Text Processing Health-Care Claims Booth, et. al, Chapter 15, Text

Billing and Collections Booth, et. al, Chapter 17, Text

Accounting for the Medical Office

Booth, et. al, Chapter 18, Text Using and Maintaining Medical Equipment Booth et. al, Chapter 5, Text

ADMINISTRATIVE COMPETENCIES: PERFORM CLERICAL FUNCTIONS

Organize a patient’s medical record File medical records

PERFORM BOOKKEEPING PROCEDURES

Prepare a bank statement Post entries on a daysheet Perform accounts receivable procedures Perform billing and collection procedures Post adjustments Process credit balance Process refunds Post NSF checks Post collection agency payments

PROCESS INSURANCE CLAIMS

Apply managed care policies and procedures Apply third party guidelines Perform procedural coding Perform diagnostic coding Complete insurance claim forms

29

GENERAL COMPETENCIES: PROFESSIONAL COMMUNICATIONS: Recognize and respond to verbal communications Recognize and respond to nonverbal communications

Perform routine maintenance of administrative and clinical equipment

LEGAL CONCEPTS

Identify and respond to issues of confidentiality Perform within legal and ethical boundaries Establish and maintain the medical record Document appropriately Demonstrate knowledge of federal and state health care legislation and regulations

OPERATIONAL FUNCTIONS

Perform and inventory of supplies and equipment Perform routine maintenance of administrative and clinical equipment

ATTENDANCE: Mandatory at all classes. OUTCOMES MEASUREMENT: Hour Exams 40% Homework 20% Projects 20% Checklists 10% Attendance/Class Participation 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Homework due as announced. Late assignments-5 points

deducted per day. Quizzes may be unannounced and occur at any time. Students will

have 1 week to make up exams and quizzes.

30

MA 102 MEDICAL TERMINOLOGY 3 Credits

Fall Semester

Course Syllabus


METHODOLOGY: Lecture, Demonstration, Oral exercises, Workbook exercises

COURSE DESCRIPTION:

This course introduces the student to the language of the medical field. It utilizes a

workbook format and a body systems approach to the learning of medical terminology.

It stresses knowledge of prefixes, suffixes, and combining forms in building medical

terms. Correct spelling habits, use of medical abbreviations, and proper pronunciation

are also emphasized. Common disease conditions that affect each system are described.

Body systems are correlated with Anatomy & Physiology.

TEXTS:

THE LANGUAGE OF MEDICINE, 9TH

edition, Chabner. Saunders Elsevier.,

2011.

TABER’S CYCLOPEDIC MEDICAL DICTIONARY, 21th edition, F.A. Davis

Co., 2009.

COURSE OBJECTIVES:

1. Analyze words by dividing them into component parts: Prefixes,

suffixes, and combing forms (word root and combining vowel).

2. Relate medical terms to the structure and function of the human body.

3. Utilize correct spelling techniques.

4. Pronounce common medical terms correctly.

5. Describe the common disease conditions of each body system.

6. Utilize common medical abbreviations.

7. The student will demonstrate (psychomotor) proficiency in the clinical

skills of an entry-level medical assistant.



9. The student will demonstrate (affective) personal behaviors consistent

with the expectations of the profession and employer of an entry-level

medical assistant.

31

COURSE CONTENT: Chapter 1 Basic Word Structure---pgs 1-29

Chapter 2 Terms Pertaining to Body as a Whole---pgs 30-69

Chapter 3 Suffixes---pgs 70-107

Chapter 4 Prefixes---pgs 108-139

Chapter 16 Skin---pgs 648-691

Chapter 15 Musculoskeletal System---pgs576-647

Chapter 5 Digestive System---pgs 140-185

Chapter 6 Additional suffixes & Digestive etc.---pgs 186-215

Chapter 12 Respiratory System---pgs 456-501

Chapter 11 Cardiovascular System---pgs 396-455

Chapter 14 Lymphatic & Immune Systems---pgs 544-575

Chapter 13 Blood System---pgs 502-543

Chapter 9 Male Reproductive System---pgs 310-339

Chapter 8 Female Reproductive System---pgs 256-309

Chapter 19 Cancer Medicine (Oncology)—pgs 792-841

Chapter 10 Nervous System---pgs 340-395

Chapter 17 The Sense Organs—Eye & Ear---pgs 691-743

Chapter 7 Urinary System---pgs 216-255

Chapter 18 Endocrine System---pgs 744-791


Course grading:


Quizzes & Homework 30%

Workbook 20%


Passing grade for the course is 76.


Exams to be announced

Daily quizzes on assignments


Workbooks collected with hour exams- or as announced. MAJOR DEDUCTION

FOR LATENESS—Late one day –grade 76. WILL LOSE 5 POINTS EACH

DAY LATE AFTER.

ATTENDANCE:


32

MA 208 LEGAL/ETHICAL ISSUES

1 credit

Spring Semester

Syllabus


METHODOLOGY: Lecture and discussion

COURSE DESCRIPTION:

This course assists the student in developing knowledge of the law, medical

ethics, and bioethics to enable the medical assistant to treat patients with

sensitivity and understanding. The student is also introduced to various codes of

ethics and how these codes impact patient care.

TEXT: MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE,

6th edition, Lewis & Tamparo, F.A. Davis, 2007.

CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION,

SAUNDERS ELSEVIER, 2008. Text and Workbook

COURSE OBJECTIVES/LEARNING GOALS 1. Describe the importance of legal knowledge to medical office personnel.

2. Describe common legal issues that may involve the medical assistant and

methods of prevention.

3. Define “code of ethics” and give examples of medical codes of ethics.

4. Discuss the rights of patients and the concept of advanced directives.

5. Develop a foundation for ethical behavior and decision making.

6. Discuss current ethical/bioethical issues and their impact on the physician,

the patient, and ambulatory health care personnel including the medical

assistant.







assistant.

33

COURSE CONTENT: Unit 1-Medical law, ethics and bioethics---Lewis and Tamparo pgs 2-13

Unit 2-Legal guidelines for ambulatory care—pgs 44-63

Unit 3-Regulations and professional liability for the health care professional

pgs 64-81

Unit 4-Public duties—pgs 82-97

Unit 5-Consent—pgs 98-108

Unit 6-Ethical and bioethical issues

Part 1-Allocation of scarce resources—pgs 164-173

Part 2-Genetic engineering—pgs 174-191

Part 3-Abortion—pgs 1192-205

Part 4-Life and death—pgs 1206-221

Part 5-Dying and death—pgs 222-236

OUTCOMES MEASUREMENT: Quizzes and homework 80%



SPECIAL INSTRUCTIONS: Quizzes to be announced. Students will have 1 week to make up quizzes.

Homework due as announced. 5 points will be deducted per each day late.

ATTENDANCE: Attendance at all classes is mandatory

34

MA104 MEDICAL SOCIAL SCIENCE 4 Credits

Fall Semester

Part I

MICROBIOLOGY


METHODOLOGY: Lecture and demonstration

COURSE DESCRIPTION

This course provides overview of the concepts and principles of Microbiology

including; history and significant people, the use of the microscope, the study

of microscopic life forms, the relationship of microbes to disease conditions and

immunology. The course also provides the necessary principles of medical

asepsis, disinfection, and sterilization. Universal and Standard precautions,

OSHA guidelines, and CLIA regulations in relation to ambulatory health care

are also emphasized.

TEXTS: MICROBIOLOGY FOR HEALTH CAREERS, 5

th edition, Grover-Lakomia, and

Fong, Delmar. 1999.

CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS 7TH

edition,

Bonewit-West, Saunders Elsevier, 2008.

TABER’S CYCLOPEDIC MEDICAL DICTIONARY, 21th edition, F. A. Davis,

2009.

COURSE OBJECTIVES: 1. To list the important scientists and their discoveries in relation to

microbiology.

2. Demonstrate knowledge of microbiology in relation to his/her role as a

medical assistant in ambulatory care.

3. Identify the purpose and principles for maintaining environmental control in

the medical office.

4. Identify the parts of the microscope and its operation.

5. Differentiate between the basic microorganism and their disease causing

ability.

6. Describe the chain of infection and methods of breaking the chain.

7. List the immunizations for the common communicable diseases.

8. Integrate principles of medical asepsis including sanitation, antisepsis,

disinfection, and sterilization.

9. Demonstrate knowledge of the preparation and sterilization of equipment and

supplies.

35

10. Demonstrate knowledge of the principles and procedures in relation to

Universal and Standard Precautions, OSHA guidelines, and CLIA regulations.







assistant.

COURSE CONTENT: Unit 1-The historical perspective of microbiology-Grover-Lakomia

& Fong pgs 1-20, Thompson Learning pgs 32-38.

Unit 2-The microscope-Grover-Lakomia & Fong—pgs 21-38

Bonewit-West pgs 726-730.

Unit 3-Bacteria and their cell structure—Grover-Lakomia & Fong

pgs 67-77,100-124

Unit 4-The protists: algae and fungi-Grover-Lakomia & Fong—

pgs 125-132, 149-167

Unit 5-The protists: parasites—Grover-Lakomia & Fong—pgs

133-139, 168-191

Unit 6-The protists: bacteria—Grover-Lakomia & Fong—pgs 139,

192-212

Unit 7-The protists: richettsia, chlamydia, mycoplasm, and

viruses—Grover-Lakomia & Fong pgs 140, 213-242

Unit 8-Universal and Standard Precautions, OSHA guidelines and

CLIA Regulations—Bonewit-West-Chp 2, Grover-Lakomia &

Fong pgs 375- 400,413-425

Unit 9-The chain of infection-Grover-Lakomia & Fongs pgs 269-

278. Bonewit-West Chp 2.

Unit 10-Immunity: natural and acquired including common

immunizations Grover-Lakomia & Fong—pgs 279-292, 302, 311.

Unit 11-Infection control: Medical asepsis and methods to control

microscopic agents including sanitation, antisepsis, disinfection,

and sterilization. Grover-Lakomia & Fongs-pgss 317-335.

Bonewit-West Chp 2

CLINICAL COMPETENCIES:

Using the microscope

Prepare a slide for microscopic examination

Wrap instruments for autoclaving

36

OUTCOMES MEASUREMENT: Grading:

Exams including final 60%

Quizzes/homework/checklist 30%


Homework due as announced. Late assignments will lose

5 points per day. Students will have 1 week to make up exams and

quizzes.

Final grade accounts for 35% of Medical Social Science Grade

Passing grade for each component is 76.

ATTENDANCE:


37

MA104 MEDICAL SOCIAL SCIENCE

4 Credits

Fall Semester

Part II-PHARMACOLOGY


METHODOLOGY: Lecture and demonstration

COURSE DESCRIPTION:

This course provides the fundamentals of pharmacology including

commonly prescribed drugs, laws regulating drug use, and calculation

of drug dosage.

TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7

TH ed.

Bonewit-West, .Saunders/Elsevier, 2008.

THE LANGUAGE OF MEDICINE, 9th ed., Chabner, Saunders/Elsevier

2011.

COURSE OBJECTIVES:

1. Define pharmacology and discuss the major historical events

in pharmacotherapeutics.

2. Describe the uses and sources of drugs.

3. Differentiate between the brand, generic, and chemical names of

drugs.

4. Define the legal classification of drugs.

5. Define the common classifications of drugs based on their actions.

6. Interpret common abbreviations and symbols used in prescription

writing and administering drugs.

7. List and describe references and official books on drugs.

8. List and explain the parts of a prescription.

9. State and describe the laws governing drug usage.

10. Utilize common drug handbooks and the PDR.

11. Given the PDR or other drug reference books obtain information

on a list of drugs.

12. Differentiate between the apothecary system and the metric system

13. Interpret and calculate drug dosages accurately and safely.

14. The student will demonstrate (psychomotor) proficiency in the

clinical skills of an entry-level medical assistant.



38

16. The student will demonstrate (affective) personal behaviors

consistent with the expectations of the profession and employer of


COURSE CONTENT:

Introduction to Pharmacology

Legal Classification and Types of Drugs

Prescription Writing, Abbreviations, and Symbols

Common Drug Reference Books and the 50 Most Prescribed Drugs

Drug Card Project

Interpretation and Calculation of Drug Dosage


Grading:

Exams including final 50%

Quizzes and homework 20%

Drug Card Project 20%


Quizzes and exams as announced. Homework assignments due as announced.

Late assignments-5 points deducted per day.

Students will have 1 week to make-up exams and quizzes.

Drug card project due on day assigned—Late 1 day =76 with 5 points deducted

per day late.

Final grade accounts for 35% of Medical Social Science Grade.


ATTENDANCE:


39

MA 104 MEDICAL SOCIAL SCIENCE 4 Credits

Fall Semester

Part III

CARDIPULMONARY RESUSCITATION

Syllabus

INSTRUCTOR: Laurie Tuper, Mike Gleason, and Patricia Sprague, Dan Sprague,

Certified Instructors

METHODOLOGY: Lecture, demonstration, practical skills application

COURSE DESCRIPTION:

This course provides the theory and practical skills to be certified

by the American Heart Association for Basic Life Support Healthcare

Provider.

TEXT: Basic Life Support for the Healthcare Provider, American Heart

Association 2001

COURSE OBJECTIVES: 1. Describe the role of the healthcare provider and the community in the

total emergency cardiac care system.

2. Describe briefly the anatomy and physiology of the cardiovascular and

respiratory systems

3. List the risk factors for heart disease and stroke and describe the

concept of prudent heart living

4. Demonstrate the signals and actions for survival that victims and

healthcare providers must take to lessen the chance of disability and

prevent sudden death.

5. Describe methods of injury prevention in the pediatric age group.

6. Discuss ethical and legal considerations in CPR

7. Describe safety factors in training and actual rescue

8. Describe automated external defibrillation and the devices that can

provide it.

9. Perform the following skills:

A. Adult one-rescuer CPR

B. Adult foreign-body airway obstruction-conscious

C. Adult two-rescuer CPR

D. Adult foreign-body airway obstruction-unconscious

E. Child one rescuer CPR

F. Child foreign- body airway obstruction-conscious

G. Child foreign-body airway obstruction- unconscious

H. Infant one rescuer CPR

40

I. Infant foreign-body airway obstruction-conscious

J. Infant foreign-body airway obstruction –unconscious

COURSE CONTENT:

Chapter 1-Basic Life Support in Perspective—pp 1-11

Chapter 2-Anatomy and Physiology of the Respiratory ,Cardiovascular, and

Cerebrovascular Systems ---pp 15-20.

Chapter 3 Coronary Artery Disease and Acute Coronary Syndromes ---pp 23-33

Chapter 4 Acute Stroke ---pp37-45

Chapter 5 Risk Factors for Heart Disease and Stroke—pp 49-59

Chapter 6 Adult CPR—pgs 63-84

Chapter 7 Automated External Defibrillation—pp 91-116

Chapter 8 Adult Foreign-Body Airway Obstruction---pp 123-130

Chapter 9 Pediatric Basic Life Support---pp 133-178

Chapter 10 Safety During CPR Training and Actual Rescue—pp185-188

Chapter 11 Special Resuscitation Situations—pp 193-201

Chapter 12 CPR and Defibrillation—pp205-212

OUTCOMES MEASURMENT:

GRADE EQUALS 10% OF MEDICAL SOCIAL SCIENCE GRADE

Skills assessment –Student will perform until each meets AHA examiners criteria for

successful performance.

Final written exam—Must achieve passing grade according to AHA

CPR standards. Will review and retake exam until satisfactory grade

achieved. Grade factored into Medical Social Science will be grade

on first attempt at exam.

ATTENDANCE:


41

MA 104 MEDICAL SOCIAL SCIENCE 4 Credits

Fall Semester

Part IV

FIRST RESPONDER

Syllabus

INSTRUCTOR: Laurie Tuper, Mike Gleason, Patricia Sprague, Dan Sprague, Certified

Instructors

METHODOLOGY: Lecture, demonstration, practical application

COURSE DESCRIPTION:

This course provides the student with the theory and practical skills

necessary to be certified as a First Responder.

TEXT: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7th

EDITION,

Saunders Elsevier, 2008 Text and Workbook.

Handouts

COURSE OBJECTIVES:

1. Describe the Emergency Medical Service System and methods of

gaining access

2. Describe and perform patient assessment

3. Recognize common medical emergencies

4. Respond appropriately to common medical emergencies

COURSE CONTENT:

Emergency Medical Services System

Gaining Access & Emergency Rescue

Patient Assessment & Actions at the Scene

Poisonings & Drug/Alcohol Abuse

Bleeding/Wounds & Shock

Skeletal Injuries

Head & Trunk Injuries

Environmental Emergencies

Respiratory Emergencies


Grade equals 10% of Medical Social Science Grade

42

Practical exam-Roleplaying emergencies, perform patient assessment.

Students will perform until each meets examiners criteria for successful

performance.

Final written exam-Must achieve passing grade according to First

Responders’ standards. Will review and retake exam until satisfactory

grade achieved. Grade factored into Medical Social Science will be grade

on first attempt at exam.

ATTENDANCE:


43

MA104 MEDICAL SOCIAL SCIENCE 4Credits-Fall Semester

Part V- OCCUPATIONAL RELATIONS

Syllabus


METHODOLOGY: Lecture and discussion, roleplaying

COURSE DESCRIPTION:

This course provides the student with information related to establishing

personnel and professional relationships in the medical field. Class

participation and discussion are emphasized.

TEXT: MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE,

6th ed., Lewis & Tamparo, F.A. Davis, 2007.

CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH

edition,

Bonewit-West, Saunders Elsevier 2008.

COURSE OBJECTIVES:

1. Choose study skills that will contribute to academic success.

Orient to library including understanding of internet.

2. Establish goals and formulate a plan to meet these goals.

3. Describe factors related to establishing positive personal and professional

relationships.

4. Identify causes of stress in his/her life and constructive methods of relieving

stress.

5. Describe the needs of the individual, the effects of illness on these needs, and

how the health care worker can meet his/her needs and assist the patient in

meeting these needs.

6. Recognize cultural diversity and its impact on health care.

7. Describe common defense mechanisms.

8. Describe methods of improving adjustments.

9. Develop networking /teamwork skills.

10. Develop listening skills.







assistant.

COURSE CONTENT:

44

Part 1-Study skills/ Library orientation including internet

Part 2-Goals, motivation, and problem solving techniques

Part 3-Values clarification

Part 4-Cultural diversity-Lewis & Tamparo-Chapter 11

Part 5-Dimensional interpretation-Self analysis

Part 6-Stress and stress reduction including relaxation techniques

Clinical Medical Assisting pgs 61-69.

Part 7-Maslow’s Hierarchy of Needs.

Part 8-Defense mechanisms

Part 9-Relating to others-How to handle difficult people

Part 10-Passiveness-aggressiveness-assertiveness-Rights of the individual

Part 11-Dealing with criticism

Part 12-Adjustments and patterns of behavior

Part 13-Networking/teamwork skills

Part 14-Listening skills

COURSE OUTCOMES:

Quizzes and homework 80%


Final grade accounts for 10% of Medical Social Science Grade.


ATTENDANCE:

Attendance at all classes is mandatory

45

MA 209 EXTERNSHIP 8 Credits

Spring Semester


COURSE DESCRIPTION: The student is assigned to selected physician’s offices and health care facilities

to apply the skills and knowledge acquired in the classroom. The experience

includes at least 2 rotations lasting two to four weeks. Externships are under

direct supervision of an on site preceptor. The student is evaluated and graded

on his/her performance.

COURSE OBJECTIVES:

1. Perform administrative and clinical skills, with a knowledge of principles

involved within a health care setting.

2. Gain confidence and speed in performing administrative and clinical skills.

3. Communicate effectively with health care personnel, patients, and instructor.

4. Function as a viable member of the health care team.

5. Maintain a professional appearance and attitude.

6. Perform within legal/ethical guidelines.

TEXTS: ADMINISTRATIVE PROCEDURES FOR THE MEDICAL ASSISTANT,

Booth et al, McGraw-Hill, 2011.

CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7th edition,

Bonewitt-West, Saunders, 2008

COURSE CONTENT:

Students will be assigned to a minimum of 2 administrative and clinical

rotations, one of which should be a general medical office. Other rotations

can include business and medical billing offices, specialty offices, clinics,

Visiting nurse associations, and hospital departments such as laboratory and ECG.

Students will have both administrative and clinical externships and participate

in choosing the majority of rotations. Each facility develops, with the assistance

of the instructor, a facility specific procedure checklist, which the student uses to

document his/her experiences. Students are under the direct supervision of an on

site preceptor who directs the learning experience. The instructor visits at least

once during each rotation and maintains telephone contact with the preceptor and

student as needed. Details of the responsibilities of the preceptor, student, and

instructor are found in “The Preceptor Policy” which is sent to each preceptor

and reviewed with each student prior to the externship. Students are responsible

for evaluating the externship on an “Externship Questionnaire” form. Students

will keep a daily journal of their externship experience. Students must complete

46

240 hours of unpaid externship before graduation.

COURSE OUTCOMES:

Students are evaluated in each externship by the preceptor on an “Externship

Evaluation” form. The McCann instructor contributes to the evaluation in

regards to communication. Areas evaluated include: Appearance, Work habits,

Initiative, Dependability, Communication, Personal Attitudes, Knowledge,

and Skills . The instructor converts the evaluation following “Externship

Grading” guidelines into a numerical grade. The externship grades are averaged

to obtain a final letter grade for the externship. Students must function at a

minimum level of competency by obtaining a minimum final grade of “76” in

order to qualify for graduation. All paperwork: evaluation forms, performance

checklists, and clinical questionnaires must be returned to the instructor in order

to qualify for graduation.

Externship evaluation 90%

Journal 10%

ATTENDANCE:

Attendance is mandatory. Students must complete 240 hours of unpaid

unpaid externship before awarding of the certificate.

47

Occupational Analysis Medical assistants are in demand! Medical assisting is one of the nation's fastest growing careers. Employment is

projected to grow much faster that average, ranking medical assistants among the fastest growing occupations over the 2008-2018 decade, according to the U.S. Bureau of Labor and Statistics. This can be attributed to a predicted surge in the number of physicians' offices and outpatient care facilities. Technological advancements and the growing number of elderly Americans who need medical

treatment are also factors for the increased demand for medical assistant.

CMAs are caring Certified Medical Assistants give health care a human touch, helping patients to

feel at ease in the doctor's office and to understand physicians' instructions. If you have good communications skills and are often appreciated for your caring manner, then you might be well suited for a career in medical assisting.

Another reason to get certified is that the CMA credential goes wherever you go.

This credential is a national certification recognized by employers across the country.

Better job opportunities and pay As one of the fastest growing allied health care careers, medical assisting offers

terrific opportunities for advancement. Certified Medical Assistants can advance to office manager, clinical supervisor or qualify for a variety of administrative support occupations. Some CMAs choose to teach medical assisting. Others choose to obtain a bachelor's degree in human services, health promotion or health services management, to name a few. The medical assisting program at McCann has an articulation agreement with Berkshire Community College that

will give the student an opportunity to obtain an associate degree in Health Science by granting 32 credits for the completion of the program and passing your national certification exam.

Certified Medical Assistants are paid competitive wages and can receive valuable

benefits. More importantly, CMAs have the satisfaction of knowing that they are helping others and making a positive difference in people's lives.

According to the US Department of Labor, Bureau of Labor Statistics, the earnings of medical assistants vary, depending on experience, skill level, and

location. Median annual wages-and-salaries for medical assistants were $28,300, in 2008. The middle 50 percent earned between $23,700 and $33,005 a year. The lowest 10 percent earned less that $ 20,600 and the highest 10 percent earned more that $39,570, a year.

48

Validated Competency Listing

STAND 2 TECHNICAL

2.A Orientation to Healthcare COURSE CODE STANDARD

Medical Office

Administration

2.A.01c Identify the types of health

care facilities

Medical Office

Administration

2.A.02c` Identify the organizational

structure of the health care

team

Medical Office

Administration

Medical Assisting

2.A.03c Demonstrate professional

behavior in the clinical

practice

Medical Office

Administration

2.A.04c Demonstrate telephone

techniques appropriate to a

health care setting

Medical Law, Ethics, and

Bioethics

Medical Office

Administration

2.A.05c Summarize the

residents’/patients Bill of

Rights and HIPAA


Bioethics

2.A.06c Describe the role of the

mandated reporter

Medical Assisting 2.A.07c Demonstrate introductory

resident/client identification

Medical Office

Administration

Medical Assisting

2.A.08c Demonstrate verbal

communication

Medical Office

Administration

Medical Assisting

2.A.09c Demonstrate non-verbal

communication

Medical Office

Administration

Medical Assisting

2.A.10c Identify barriers to open

communication

Medical Office

Administration

Medical Assisting

2.A. 11c Demonstrate observation

skills

Medical Assisting 2.A.12c Give a verbal client report

Medical Assisting 2.A.13c Give a written client report

Medical Assisting

Medical Office

Administration


2.A.14c Demonstrate organization,

maintain or write technical

information in a patient file

or chart and demonstrate

49

Bioethics how to process the

correction of an error

Medical Assisting 2.A.15c Complete incident/variance

report

Medical Terminology

Medical Assisting

Medical Social Science

2.A.16c Employ the use of medical

terms and abbreviations

Medical Office

Administration

Medical Assisting

2.A.17c Identify professional

healthcare workers’

organizations and

credentialing requirements

2.B Responding to Client Needs COURSE CODE STANDARD

Medical Office

Administration

Medical Assisting

2.B.01c Explain importance of

responding to client needs

in a timely, compassionate

and professional manner

Medical Assisting 2.B.02c Demonstrate basic

assessment techniques


(Occupational Relations)

Medical Assisting

Medical Office

Administration

2.B.03c Demonstrate respect for

diverse orientations

Medical Assisting 2.B.04c List strategies used to

maintain client dignity at all

times

Medical Assisting 2.B.05c Demonstrate procedures

used to measure and record

vital signs

Medical Assisting 2.B.06.c Demonstrate procedures

used to measure and record

height and weight


(CPR)

2.B.07c Obtain CPR

(Cardiopulmonary

resuscitation) certification

Medical Assisting 2.B.08c Explain procedures used to

position and drape clients

Medical Assisting

Medical Office

Administration

2.B.09c Identify procedures used

with pediatric patients and

patients with special needs

50

2. C Preparing for Externship and Employment COURSE CODE STANDARD

Externship 2.C.01c Successfully complete a

supervised student

practicum

2.D Health Care Office Management COURSE CODE STANDARD

Document Processing 2.D.01c Demonstrate basic

keyboarding skills

Medical Office

Administration

2.D.02c Generate daily appointment

schedule and retrieve

patient files

Medical Office

Administration

2.D.03c Maintain an appointment

matrix

Document Processing

Computer Applications

2.D.04c Create, edit and print

memos, reports and outlines

Medical Office

Administration


2.D.06c Demonstrate procedures

used to register, check in,

new and established clients

Medical Office

Administration


2.D.07c Perform cancellation

procedures

Medical Office

Administration

2.D.08c Perform steps for manual

filing with a numeric

system

Medical Office

Administration

2.D.09c Perform steps for manual

filing with a color-coded

system

Medical Office

Administration

2.D.10c Perform steps for filing with

a subject filing system

Medical Office

Administration

2.D.11c Address envelopes using

U.S. Post Office regulations

Medical Office

Administration

2.D.12c Process, check and file

client referrals in medical

record

Document Processing


2.D.13c Key, print and store merge

documents, form letters and

envelopes

Document Processing


2.D.14c Locate and retrieve

information from hard copy

Computer Applications 2.D.15c Prepare, compose and

answer routine

correspondence

Medical Office 2.D.16c Manage patient files

51

Administration

Medical Office

Administration

2.D.17c Process mail through a

postage meter

Medical Office

Administration

2.D.18c Determine the best method

of mailing services and

process outgoing domestic

mail

Medical Office

Administration

2.D.19c Process incoming and

outgoing mail

Medical Office

Administration

2.D.20c Prepare packages for

shipping

Computer Applications 2.D.22c Record payments received

through the mail

Medical Office

Administration


2.D.23c Maintain patient contact

information records

2.E Performing special procedures COURSE CODE STANDARD

Medical Assisting 2.E.02 Demonstrate procedure for

collecting specimens

Medical Assisting 2.E.03 Prepare client for physical

examination

Medical Assisting 2.E.04 Identify positions used for

special examinations

Medical Assisting 2.E.05 Assist with physical

examination

Medical Assisting 2.E.06 Assist with positioning or

transferring during PE

(physical examinations)

Medical Assisting 2.E.06 Demonstrate use of

adaptive ambulatory

devices

Medical Assisting

First Responder

2.E.07 Transport client on stretcher

Medical Assisting

First Responder

2.E.08 Demonstrate bandaging and

dressing

Medical Assisting

First Responder

2.E.09 Demonstrate the application

of mobilization and

immobilization materials

52

2.F Administering comfort measures COURSE CODE STANDARD

Medical Assisting 2.F.01 Demonstrate application of

heat/cold therapy

Medical Assisting 2.F.02 Position client appropriately

to procedure performed

2.G Assisting with nutrition and hydration COURSE CODE STANDARD

Medical Assisting 2.G.01 Adapt nutrition to client

with physical disabilities

Medical Assisting 2.G.02 Identify therapeutic diets

2.H Maintain patient documentation COURSE CODE STANDARD

Medical Office

Administration

Medical Assisting

2.H.01 Locate essential elements of

a patient’s chart

Medical Office

Administration

2.H.02 File results and /or

correspondence

Medical Assisting

2.H.03 Maintain appropriate

documentation on each

patient chart

2.I Demonstrating emergency and triage procedures COURSE CODE STANDARD

Medical Office

Administration

2.I.01 List strategies used to

obtain client’s symptoms

via telephone

Medical Office

Administration

2.I.02 List procedures used to

respond appropriately via

telephone to medical

emergency situations

according to established

facility/office protocol

Medical Assisting

Medical Office

Administration

First Responder

2.I.03 Determine medical

condition via face-to face

triage

Medical Office

Administration

2.I.04 Call in medications to the

pharmacy using appropriate

53


(Pharmacology)

telephone protocol

Medical Office

Administration

2.I.05 Summarize reporting

procedures for an in-office

emergency

CPR 2.I.06 Demonstrate the ability to

use an automatic external

defibrillator (AED)

2.J Demonstrating basic laboratory skills COURSE CODE STANDARD

Medical Assisting 2.J.01 Prepare a bacteriological

smear

Medical Assisting


(Microbiology)

2.J.02 Identify characteristics of a

gram stain

Medical Assisting 2.J.03 Identify characteristics of a

wet slide and hanging drop

slide preparation

Medical Assisting


(Microbiology)

2.J04 Identify characteristics of a

specimen inoculation and

dilution streaking

Medical Assisting 2.J.05 Perform pregnancy tests

Medical Assisting 2.J.06 Perform slide test for

infectious mononucleosis

Medical Assisting 2.J.09 Obtain sterile cultures

(throat, wound)

Medical Assisting 2.J.10 Assess urinary volume,

color, and clarity

Medical Assisting 2.J.11 Perform a urinalysis

chemical screen via

dipsticks

Medical Assisting


(Microbiology)

2.J.12 Use a compound

microscope

Medical Assisting 2.J.13 Measure and record

hemoglobin

Medical Assisting 2.J.14 Measure and record micro-

hematocrit

Medical Assisting 2.J.15 Explain how to record a

white and red blood cell

count

Medical Assisting 2.J.16 Explain how to prepare a

differential blood smear

slide

54

Medical Assisting 2.J.17 Explain how to determine

blood type using ABO/Rh

system

Medical Assisting 2.J.18 Identify characteristics of

an erythrocyte

sedimentation rate

Medical Assisting 2.J.19 Measure blood glucose

using a glucometer

Medical Assisting 2.J.21 Perform a capillary

(fingerstick) puncture

Medical Assisting 2.J.22 Inspect expiration dates and

dispose of expired reagents

Medical Assisting 2.J.23 Demonstrate the ability to

read and record lab slips

2.K Calculating dosage and administering medication COURSE CODE STANDARD

Medical Assisting


(Pharmacology)

2.K.01 Calculate medication

dosage as ordered

Medical Assisting 2.K.02 Administer oral medication

Medical Assisting 2.K.03 Administer intramuscular

injections

Medical Assisting 2.K.04 Administer subcutaneous

injections

Medical Assisting 2.K.05 Administer intradermal

medication

Medical Assisting 2.K.06 Withdraw medication from

a vial

Medical Assisting 2.K.07 Withdraw medication from

an ampule

Medical Assisting 2.K.08 Reconstitute medication

from powder

Medical Assisting 2.K.09 Reconstitute medication

from powder

Medical Assisting 2.K.10 Identify characteristics of a

z-track injection


(Pharmacology)

2.K.11 Demonstrate the use of the

Physician’s Desk Reference

Medical Assisting 2.K.12 Demonstrate proper needle

safety and sharps disposal


(Pharmacology)

2.K.13 Identify correct procedure

for ordering of DEA

controlled substances

Medical Social Science 2.K.14 Demonstrate the correct

55

terminology/use of RX

order

2.L Assisting and/or performing medical specialty examination and

assisting with minor surgical procedures COURSE CODE STANDARD

Medical Assisting 2.L.01 Measure and record an

infant’s height, weight,

head & chest circumference

Medical Assisting 2.L.02 Measure and record and

infant’s vital signs

Medical Assisting 2.L.03 Obtain a urine specimen

from an infant or young

child

Medical Assisting 2.L.04 Instruct the client in self-

breast exam

Medical Assisting 2.L.05 Assist with routine

gynecologic or pelvic

examinations

Medical Assisting 2.L.06 Assist with endoscopic

procedures

Medical Assisting 2.l.08 Instruct the patient in

testicular self-exam

Medical Assisting 2.L.10 Perform a guiac stool

sample test

Medical Assisting 2.L.11 Perform visual acuity

testing

Medical Assisting 2.L.13 Demonstrate eye drop

instillation

First Responder 2.L.14 Apply an eye patch dressing

Medical Assisting 2.L.15 Assist with audiometry

Medical Assisting 2.L.16 Demonstrate ear lavage

Medical Assisting 2.L.17 Instruct the patient in use of

the metered dose inhaler

Medical Assisting 2.L.18 Assist with spirometry

Medical Assisting 2.L.20 Assist with neurological

screening examination

Medical Assisting 2.L.21 Demonstrate correct

gait/crutch walking

Medical Assisting 2.L.22 Prepare exam room for

minor surgery

Medical Assisting 2.L.23 Assist in the suturing of a

laceration or incision repair

Medical Assisting 2.L.23 Identify characteristics of

sterile dressing change

56

Medical Assisting 2.L.24 Identify characteristics of

suture removal

2.M Performing venipuncture COURSE CODE STANDARD

Medical Assisting 2.M.01 Demonstrate correct order

of draw according to

NCCLS protocol

Medical Assisting 2.M.02 Perform venipuncture by

evacuated tube system

Medical Assisting 2.M.04 Perform venipuncture by

butterfly needle system

2.N Performing electrocardiography

COURSE CODE STANDARD


Medical Assisting

2.N.01 Identify anatomy of the

heart, and trace the flow of

blood throughout systemic

and pulmonary circulations

Medical Assisting 2.N.02 Demonstrate application of

limb and chest electrodes

Medical Assisting 2.N.03 Identify EKG

artifacts/troubleshoot

machine failure

Medical Assisting 2.N.04 Identify characteristics of

twelve lead EKG, single

channel

Medical Assisting 2.N.05 Identify characteristics of

twelve lead EKG, three

channel

Medical Assisting 2.N.06 Demonstrate application of

Holter monitor

Medical Assisting 2.N.07 Identify basic dysrthymias

and heart blocks

2.0 Performing rehabilitation and functional activities


Medical Assisting

First Responder

2.0.01 Demonstrate appropriate

transfer technique

Medical Assisting 2.0.02 Demonstrate proper ways to

assist the client to stand and

57

ambulate

Medical Assisting 2.0.03 Demonstrate proper ways to

care for the fallen client

Medical Assisting 2.0.04 Assist the client to ambulate

with a walker, crutches and

cane

Medical Assisting 2.0.05 Demonstrate range of

motion exercises, passive

and active

2.P Demonstrate ability to conduct an initial physical assessment


Medical Assisting 2.P.01 Take and record a medical

history

Medical Assisting 2.P.02 Measure and record height

and weight

Medical Assisting 2.P.03 Instruct client for diagnostic

tests and /or follow-up tests

Medical Assisting 2.P.04 Identify and record

pertinent allergies and

current medications

STRANDS 1, 4, 5, 6

STRAND 1 Health and Safety

1. A Define health and safety regulations COURSE CODE STANDARD

Medical

Assisting

1.A.01aI Identify and apply OSHA and other health and safety

regulations that apply to specific tasks and jobs in the

occupational area.

Medial

Assisting

1.A.02a Identify and apply EPA and other environmental protection

regulations that apply to specific tasks and jobs in the

occupational area.

Medical

Assisting

1.A.03a Identify and apply Right-To-Know (Hazard Communication

Policy ) and other communicative regulations that apply to

specific tasks and jobs in the occupational area.

Medical

Assisting

1.A.04a Explain procedures for documenting and reporting hazards to

appropriate authorities.

Medical 1.A.05a List penalties for non-compliance with appropriate health and

58

Assisting safety regulations.

Medical

Assisting

1.A.06a Identify contact information for appropriate health and safety

agencies and resources.

1. B Demonstrate health and safety practices COURSE CODE STANDARD

Medical

Assisting

1.B.01a Identify, describe and demonstrate the effective use of

Material Safety Data Sheets (MSDS)

Medical

Assisting

1.B.02a Read chemical, product, and equipment labels to determine

appropriate health and safety considerations.

Medical

Assisting

1.B.03a Identify, describe and demonstrate personal, shop and job

site safety practices and procedures.

Medical

Assisting

Medical Office

Administration

1.B.04a Demonstrate safe dress and use of relevant safety gear and

personal protective equipment (PPE), including wrist rests,

adjustable workspaces and equipment, gloves, boots,

earplugs, eye protection, and breathing apparatus.

Medical

Assisting

1.B.05a Illustrate appropriate safe body mechanics, including proper

lifting techniques and ergonomics

Medical

Assisting

1.B.06a Locate emergency equipment in your lab, shop, and

classroom, including (where appropriate) eyewash stations,

shower facilities, sinks, fire extinguishers, fire blankets,

telephone, master power switches, and emergency exits.

Medical

Assisting

Medical Office

Administration

1.B.07a Demonstrate the safe use, storage, and maintenance of every

piece of equipment in the lab, shop, and classroom.

Medical

Assisting

1.B.08a Describe safety practices and procedures to be followed

when working with and around electricity.

Medical

Assisting

1.B.09a Illustrate proper handling and storage practices, including

working with hazardous materials, disposal, and recycling.

Medical

Assisting

1.B.10a Demonstrate proper workspace cleaning procedures.

Medical

Assisting

1.B.11c Demonstrate medical asepsis hand wash technique.

Medical

Assisting

1.B.12c Utilize correct procedure for client identification

Medical

Assisting

Medical Social

Science

(Microbiology)

1.B.13c Identify methods of transmission of microorganisms

Medical

Assisting

1.B.14c Demonstrate safe transfer techniques.

Medical

Assisting

1.B.15c Observe and report signs of infection and utilize isolation

techniques

59

Medical

Assisting

1.B.16c Demonstrate safe practices while administering patient care

activities

Medical

Assisting

1.B.17c Demonstrate safe barrier protection

Medical

Assisting

1.B.18c Define emergency codes used in office/medical facility

Medical

Assisting

1.B.19c Demonstrate needle safety and sharps disposal

Medical

Assisting

1.B.20c Demonstrate proper body mechanics

Medical

Assisting

1.B.21c Explain proper handling and disposal of biohazardous

materials

Medical

Assisting

1.B.22c Recognize signage in the healthcare environment

Medical

Assisting

1.B.23c Remove and dispose of contaminated gloves properly

1.C Demonstrate responses to situations that threaten health and

safety COURSE CODE STANDARD

Medical

Assisting

First

Responder

1.C.01a Illustrate First Aid procedures for potential injuries and

other health concerns in the occupational area

Medical

Assisting

Medical Office

Administration

1.C.02a Describe the importance of emergency preparedness and an

emergency action plan.

Medical

Assisting

Medical Office

Administration

First

Responder

1.C.03a Illustrate procedures used to handle emergency situations

and accidents, including identification, reporting, response,

evacuation plans, and follow-up procedures

Medical

Assisting

1.C.04a Identify practices used to avoid accidents

Medical

Assisting

1.C.06a Discuss the role of the individual and the

company/organization in ensuring workplace safety.

Medical

Assisting

1.C.07a Discuss ways to identify and prevent workplace/school

violence

1. D Performing infection control and safety procedures


60

Medical

Assisting

1.D.01 Demonstrate proper chemical disinfection of instruments

Medical

Assisting

Medical Social

Science

(Microbiology)

1.D.02 Wrap instruments for sterilization in the autoclave

Medical

Assisting

1.D.03 Perform steam sterilization of instruments (autoclave)

Medical

Assisting

1.D.04 Clean and maintain autoclave

1. E Preparing and maintaining a sterile field


Medical

Assisting

1.E.01 Identify outdated medication and arrange for appropriate

disposal

Medical

Assisting

1.E.02 Identify characteristics of chemical sterilization using a

disinfectant

Medical

Assisting

1.E.03 Apply sterile barrier protection

Medical

Assisting

1.E.04 Set up and cover a sterile field

Medical

Assisting

1.E.05 Open sterile packs of instruments & supplies& apply to

sterile field

Medical

Assisting

1.E.06 Prepare skin for minor surgery

Medical

Assisting

1.E.07 Transfer sterile instruments using transfer forceps

STRAND 4 Employability

4. A Develop employability skills to secure and keep employment

in chosen field


Medical Office

Administration

4.A.01a Evaluate industries, organizations, and careers based on

multiple sources of research and information

Medical Office

Administration

4.A.02a Assess interest areas to determine potential career

pathways, including career ladders

Medical Office

Administration

4.A.03a Develop a career plan with alternatives

Medical Office 4.A.04a Complete job applications and related employment

61

Administration documents

Medical Office

Administration

4.A.05a Create professional cover letters, resumes, and portfolios

in a variety of formats

Medical Office

Administration

4.A.06a Apply job search skills to seek, evaluate, apply for, and

accept employment

Medical Office

Administration

4.A.07a Demonstrate good interviewing skills

Medical Office

Administration

4.A.08a Demonstrate employability skills needed to get and keep

a job

Medical Office

Administration

4.A.09a Assess alternative occupational choices (e.g. working

conditions, benefits, and opportunities to change)

4. B Communicate in multiple modes to address needs within the

career and technical field


Medical Office

Administration

4.B.01a Apply strategies to enhance effectiveness of all types

of communications in the workplace

Medical Office

Administration

4.B.02a Apply reading skills and strategies to work-related

documents

Medical Office

Administration

Medical Assisting

4.B.03a Locate information from books, journals, magazines,

and the internet

Computer

Applications

Medical Assisting

4.B.04a Apply basic writing skills to work-related

communication

Medical Assisting 4.B.05a Write work-related materials

Medical Assisting 4.B.06a Explain information presented graphically

Medical Assisting

Medical Office

Administration

Computer

Applications

4.B.07a Use writing/publishing/presentation applications

Medical Assisting

Medical Office

Administration

4.B.08a Apply basic skills for work- related communication

Medical Office

Administration

4.B.09a Explain proper telephone etiquette and skills

Medical Office

Administration

Medical Assisting

Medical Social

Science(Occupational

Relations)

4.B.10a Lead formal and informal group discussions

Medical Office 4.B.11a Demonstrate effective negotiation and conflict

62

Administration management

Medical Office

Administration

Medical Assisting

4.B.12a Apply active listening skills to obtain and clarify

information

Medical Office

Administration

Medical Assisting

4.B.13a Communicate with others in a diverse workforce

4. C Solve problems using critical thinking


Medical Social

Science

(Occupational

Relations)

4.c.01a Demonstrate skills used to define and analyze a given

problem.

Medical Office

Administration

Medical Social

Science

(Occupational

Relations)

4.C.02a Explain the importance and dynamics of individual

and teamwork approaches of problem solving.

Medical Assisting 4.C.03a Describe methods of researching and validating

reliable information relevant to the problem

Medical Social

Science

(Occupational

Relations)

4.C.04a Explain strategies used to formulate ideas, proposals

and solutions to problems

Medical Social

Science

(Occupational

Relations)

4.C.05a Select potential solutions based on reasoned criteria

Medical Social

Science

(Occupational

Relations)

4.C.06a Implement and evaluate solutions

4. D Demonstrate positive work behaviors COURSE CODE STANDARD

Medical Social

Science

(Occupational

Relations)

4.D.01a Identify time management and task prioritization skills

Medical Office

Administration

Medical Assisting

4.D.02a Explain the importance of following workplace

etiquette/protocol

63

Medical Office

Administration

Medical Assisting

4.D.03a Demonstrate willingness to learn and further develop

skills

Medical Office

Administration

Medical Assisting

4.D.04a Demonstrate self-management skills

Medical Social

Science

(Occupational

Relations)

4.D.05a List causes of stress and effective stress management

techniques

Medical Office

Administration

Medical Assisting

4.D.06a Describe the importance of having a positive attitude

and techniques that boost morale.

Medical Office

Administration

Medical Assisting

4.D.07a Show initiative by coming up with unique solutions

and taking on extra responsibilities.

Medical Social

Science

(Occupational

Relations)

4.D.08a Explain the importance of setting goals and

demonstrate the ability to set, reach, and evaluate

goals.

Medical Office

Administration

Medical Assisting

4.D.10a Value the importance of professionalism, including

reliability, honesty, responsibility, and ethics

Medical Assisting

Medical Office A

Medical Social

Science

(Occupational

Relations)

4.D.11a Demonstrate a respect for diversity and its benefit to

the workplace

Strand 5: Management and Entrepreneurship

5. A Analyze basic business practices required to start and run a

company/organization COURSE CODE STANDARD

Medical Office

Administration

5.A.04a Describe practices that ensure quality customer

service

Medical Office

Administration

5.A.06 Explain concepts of insurance management

Medical Office

Administration

5.A.07 Explain inventory management

5.B. Manage all resources related to a business/organization

64


Medical Social

Science

(Occupational

Relations)

5.B.02a Define and demonstrate leadership and teamwork

skills

Medical Office

Administration

5.B.05a Explain the importance of written operation

procedures and policies

Medical Office

Administration

5.B.06a Identify professional organizations and their

benefits

Medical Office

Administration

5.B.09 Describe ways to reschedule and explain

appointment changes

Medical Office

Administration

5.B.10 Determine client’s insurance eligibility

Medical Office

Administration

5.B.11 Describe the construction

s and elements of the health insurance card

Medical Office

Administration

5.B.12 Describe procedures used to collect and process

fees

Medical Office

Administration

5.B.13 Prepare for posting a day sheet

Medical Office

Administration

5.B.17 Inspect invoices for accuracy

Medical Office

Administration

5.B.18 Identify vouchers for payment

Medical Office

Administration

5.B.19 Check and maintain checkbook records

Medical Office

Administration

Computer

Applications

5.B.21 Select and insert on client’s record entry

level/basic coding appropriate to no-hospital clinic

setting

Medical Office

Administration

Medical

Assisting

F5.B.22 Review medical records for completeness and

accuracy

Medical Office

Administration

Computer

Applications

5.B.23 Determine proper ICD-9-CM, CPT, and HCPCS

codes as appropriate

Medical Office

Administration

5.B.24 Operate pos (referral) machine, obtain referrals

from telephonic service and the Internet

Medical Office

Administration

5.B.25 Order and maintain inventory or surgical supplies

and equipment

Medical Office

Administration

5.B.26 Maintain inventory of office supplies and

equipment

Medical Office

Administration

5.B.27 Identify and locate tracking forms

65

5.C Describe methods for managing, organizing, retrieving and

reporting financial data COURSE CODE STANDARD

Medical Office

Administration

5.C.02a Extract and extrapolate data from financial

documents, such as a pay-stub, budget, tax

statement, and financial report

5.D. Apply labor and civil rights law and guidelines to business

practice and decisions COURSE CODE STANDARD

Medical Office

Administration

5.D.01a List federal and state mandated employee rights

Medical Office

Administration

Medical

Assisting

5.D.02a Describe proper working conditions for your

industry

Medical Office

Administration

Medical

Assisting

5.D.04a Discuss the importance of diversity and list

methods of encouraging diversity in the workplace

Medical Office

Administration

5.D.06a State the current minimum wage, as well as wages

for common jobs found within the field

Medical Office

Administration

Medical

Assisting

5.D.07a List opportunities for continual professional

development

5. E. Evaluate the effects of community relations on companies

and the industry COURSE CODE STANDARD

Medical

Assisting

5.E.01a Describe the role that the industry/organization plays

in different communities

Medical

Assisting

Medical Office

Administration

5.E.02a Describe the role that community interests play in a

company’s/organization’s decision-making process

5 F Apply legal requirements and ethical considerations to

business practice COURSE CODE STANDARD

Medical Office

Administration

5.F.03a Define the impact of the Americans with

Disabilities Act and other civil rights legislation on

your business/organization, employees, and

66

customers

Medical Law,

Ethics &

Bioethics

5.F.04a Define ethical business practices for your field

Medical Law,

Ethics &

Bioethics

5.F.06c Compare and contrast behaviors and practices that

could result in malpractice, liability or negligence

Medical Law,

Ethics &

Bioethics

Medical

Assisting

5.F.07c Explain ways to comply with policies and

requirements for documentation and record

keeping

Medical Law,

Ethics &

Bioethics

Medical

Assisting

5.F.09c Explain ways to comply with all established

criteria for reportable incidents

Medical Law,

Ethics &

Bioethics

Medical

Assisting

Medical Office

Administration

5.F.11c Perform duties according to regulations, policies,

laws, and legislated rights of clients

Medical Law,

Ethics &

Bioethics

5.F.12c Explain ways to maintain clients rights according

to the Patient’s Bill of Rights

Medical Law,

Ethics &

Bioethics

5.F.13c Discuss the importance of practicing within

licensure, certification, registration, and legislated

scope of practice

Medical Law,

Ethics &

Bioethics

Medical Office

Administration

Medical

Assisting

5.F.14c Apply the doctrine of informed consent

Medical Law,

Ethics &

Bioethics

Medical Office

Administration

5.F.15c Evaluate technological threats to confidentiality

Medical Law, 5.F.16c Apply mandated standards for harassment, labor,

67

Ethics &

Bioethics

and employment laws

Medical Law,

Ethics &

Bioethics

5.F.17c Differentiate between morality and ethics and the

relationship of each to health care outcomes

Medical Law,

Ethics &

Bioethics

5.F.18c Differentiate between ethical and legal issues

impacting health care

Medical Law,

Ethics &

Bioethics

5.F.20c Contrast personal, professional and organizational

issues impacting health care

Medical Law,

Ethics &

Bioethics

Medical Office

Administration

Medical

Assisting

5.F.21c Analyze legal and ethical aspects of confidentiality

Medical Law,

Ethics &

Bioethics

Medical Office

Administration

Medical

Assisting

5.F.22c Explain ways to maintain confidentiality

Medical Law,

Ethics &

Bioethics

5.F.23c Discuss bio-ethical issues related to health care

Medical Law,

Ethics &

Bioethics

5.F.24c Analyze and evaluate the implications of medical

ethics

Medical Office

Administration

5.F.25c Respect the interdisciplinary roles of team

members

Medical Social

Science

(Occupational

Relations)

5.F.28c Discuss the impact of religions and cultures on

those giving and receiving health care with an

understanding of past and present events

Medical Social

Science

(Occupational

Relations)

Medical

Assisting

5.F.29c Demonstrate respect of individual cultural, social,

and ethnic diversity within the health care

community

Medical Law,

Ethics &

Bioethics

5.F.30c Demonstrate procedures used to report findings of

abuse

68

Medical Law,

Ethics &

Bioethics

Medical

Assisting

5.F.31c Summarize procedures used to report abnormal

client findings.

Strand 6: Underlying Principles of Technology

6. A. Demonstrate proficiency in the use of computers and

applications as well as an understanding of concepts underlying

hardware, software, and connectivity


Document

Processing for

MicroComputers

6.A.01a Select and utilize the appropriate technology to

solve a problem or complete a task

Document

Processing for

MicroComputers

6.A.02a Demonstrate file management skills (e.g., install

new software, compress and expand files as

needed, download files as appropriate)

Document

Processing for

MicroComputers

6.A.03a Differentiate between different operation systems

and demonstrate use of at least one to open and

switch between programs and files

Document

Processing for

MicroComputers

6.A.04a Identify and demonstrate resolutions to simple

hardware and software problems as they occur

(e.g., frozen screen, disk error, printing problems)

Document

Processing for

MicroComputers

6.A.05a Save, retrieve, load, format, and import data into,

and export a variety of electronic documents (word

processing, spreadsheet, database and desktop

publishing)

Document

Processing for

MicroComputers

Computer

Applications

6.A.06a Demonstrate the proper use of a variety of external

peripherals and how they connect to a computer

Document

Processing for

MicroComputers

6.A.07a Illustrate methods of selecting and using search

engines

Document

Processing for

MicroComputers

6.A.08a Send, receive, and manage electronic

correspondence and files, in accordance with

school policy

Document

Processing for

6.A.09a Demonstrate proper use of electronic proofreading

tools and explain reasons whey these shouldn’t be

69

MicroComputers relied upon solely

6. B Demonstrate responsible use of technology and an

understanding of ethics and safety issues in using electronic media.


Computer

Applications

Document

Processing for

Microcomputers

6.B.01a Identify ways in which technology is used in the

workplace and in society

Document

Processing for

Microcomputers

Computer

Applications

6.B.03a Explain laws restricting use of copyrighted

materials on the Internet

Document

Processing for

Microcomputers

Computer

Applications

6.B.04a Discuss concerns about electronic

communications, privacy and security, including

protection from spyware and viruses

6.C Demonstrate ability to use technology for research, problem

solving, and communication


Medical

Assisting

Document

Processing for

Microcomputers

Medical Office

Administration

6.C.01a Locate, evaluate, collect, and process

information from

Medical

Assisting

Medical Office

Administration

6.C.03a Demonstrate the use of appropriate electronic

sources to conduct research (e.g., Web sites,

online periodical databases, and online catalogs)

Medical 6.C.04a Demonstrate proper style (with correct citations)

70

Assisting when integrating electronic research results into

a research project

Medical

Assisting

6.C.06a Present information, ideas, and results of work

using any variety of communications

technologies (e.g., multimedia presentations,

Web pages, videotapes, desktop-published

documents)

Medical Office

Administration

6.C.98a Demonstrate the proper use of electronic tools

and office communications equipment

(telephone, fax, copier, etc)

Performance Standards

The Commission on Accreditation of Allied Health Education Programs (CAAHEP)

accredits programs upon the recommendation of the Medical Assisting Education Review

Board (MAERB). MAERB has revised the Educational competencies for the Medical

Assistant bringing competencies into agreement with the entry-level skills of the medical

assistant. These competencies are identified in the 2008 Standards and Guidelines for

Medical Assisting Educational Programs. The 2008 Standards identifies 5 academic

subject areas that include 11 content pathways that incorporate the cognitive knowledge

in performance of the psychomotor and affective domains of an entry-level medical

assistant. Standards are the minimum standards of quality used in accrediting programs

that prepare individuals to enter the medical assisting profession. To provide for student

attainment of the Entry-Level Competencies for the Medical Assistant, the curriculum

content includes:

FOUNDATIONS FOR CLINICAL PRACTICE

1. Anatomy & Physiology

2. Applied Mathmatics

3. Applied Microbiology/Infection Control

APPLIED COMMUNICATIONS

4. Concepts of Effective Communications

MEDICAL BUSINESS PRACTICES

5. Administrative Functions

6. Basic Practice Finances

7. Managed Care/Insurance

8. Procedural and Diagnostic Coding

MEDICAL LAW AND ETHICS

9. Legal Implications

10. Ethical Considerations

SAFETY AND EMERGENCY PRACTICES

11. Protective Practices

71

The 128 Entry-Level Competencies for the medical assistant include, but are not limited

to:

Competencies in Psychomotor & Affective Domains as found in 2008 Standards I. Anatomy & Physiology Psychomotor Domain 1. Obtain vital signs . 2. Perform venipuncture . 3. Perform capillary puncture 4. Perform pulmonary function testing Perform electrocardiography 6. Perform patient screening using established protocols 7. Select proper sites for administering parenteral medication 8. Administer oral medications 9. Administer parenteral (excluding IV) medications 10. Assist physician with patient care 11. Perform quality control measures 12. Perform CLIA-Waived hematology testing 13. Perform CLIA-Waived chemistry testing 14. Perform CLIA-Waived urinalysis 5. Perform CLIA-Waived immunology testing 16. Screen test results Affective Domain 1. Apply critical thinking skills in performing patient assessment and care 2. Use language/verbal skills that enable patients’ understanding 3. Demonstrate respect for diversity in approaching patients and families II. Applied Mathematics Psychomotor Domain 1. Prepare proper dosages of medication for administration 2. Maintain laboratory test results using flow sheets 3. Maintain growth charts Affective Domain 1. Verify ordered doses/dosages prior to administration 2. Distinguish between normal and abnormal test results III. Applied Microbiology/Infection Control Psychomotor Domain 1. Participate in training on Standard Precautions 2. Practice Standard Precautions 3. Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations 4. Perform handwashing . 5. Prepare items for autoclaving 6. Perform sterilization procedures 7. Obtain specimens for microbiological testing 8. Perform CLIA-waived microbiology testing Affective Domain 1. Display sensitivity to patient rights and feelings in collecting specimens

72

2. Explain the rationale for performance of a procedure to the patient 3. Show awareness of patients’ concerns regarding their perceptions related to the procedure being performed ............................................................................ Concepts of Effective Communication Psychomotor Domain 1. Use reflection, restatement and clarification techniques to obtain a patient history 2. Report relevant information to others succinctly and accurately 3. Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations 4. Explain general office policies 5. Instruct patients according to their needs to promote health maintenance and disease prevention . 6. Prepare a patient for procedures and/or treatments 7. Demonstrate telephone techniques 8. Document patient care 9. Document patient education 10. Compose professional/business letters 11. Respond to nonverbal communication 12. Develop and maintain a current list of community resources related to patients’ healthcare needs 13. Advocate on behalf of patients Affective Domain 1. Demonstrate empathy in communicating with patients, family and staff 2. Apply active listening skills 3. Use appropriate body language and other nonverbal skills in communicating with patients, family and staff 4. Demonstrate awareness of the territorial boundaries of the person with whom communicating 5. Demonstrate sensitivity appropriate to the message being delivered 6. Demonstrate awareness of how an individual’s personal appearance affects anticipated responses 7. Demonstrate recognition of the patient’s level of understanding in communication 8. Analyze communications in providing appropriate responses/feedback 9. Recognize and protect personal boundaries in communicating with others 10. Demonstrate respect for individual diversity, incorporating awareness of one’s own biases in areas including gender, race, religion, age and economic status V. Administrative Functions Psychomotor Domain 1. Manage appointment schedule, using established priorities 2. Schedule patient admissions and/or procedures 3. Organize a patient’s medical record 4. File medical records 5. Execute data management using electronic healthcare records such as the EMR 6. Use office hardware and software to maintain office systems 7. Use internet to access information related to the medical office 8. Maintain organization by filing 9. Perform routine maintenance of office equipment with documentation

73

10. Perform an office inventory

Affective Domain 11. Consider staff needs and limitations in establishment of a filing system 12. Implement time management principles to maintain effective office function . VI. Basic Practice Finances Psychomotor Domain 1. Prepare a bank deposit 2. Perform accounts receivable procedures, including: a. Post entries on a daysheet b. Perform billing procedures c. Perform collection procedures d. Post adjustments e. Process a credit balance f. Process refunds g. Post non-sufficient fund (NSF) checks h. Post collection agency payments 3. Utilize computerized office billing systems Affective Domain 1. Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients .. VII. Managed Care/Insurance Psychomotor Domain 1. Apply both managed care policies and procedures 2. Apply third party guidelines 3. Complete insurance claim forms 4. Obtain precertification, including documentation 5. Obtain preauthorization, including documentation 6. Verify eligibility for managed care services Affective Domain 1. Demonstrate assertive communication with managed care and/or insurance providers 2. Demonstrate sensitivity in communicating with both providers and patients 3. Communicate in language the patient can understand regarding managed care and insurance plans VIII. Procedural and Diagnostic Coding Psychomotor Domain 1. Perform procedural coding 2. Perform diagnostic coding Affective Domain 1. Work with physician to achieve maximum reimbursement IX. Legal Implications 1. Respond to issues of confidentiality 2. Perform within scope of practice 3. Apply HIPAA rules in regard to privacy/release of information 4. Practice within the standard of care for a medical assistant 5. Incorporate the Patient’s Bill of Rights into personal practice and medical office policies and procedures 6. Complete an incident report

74

7. Document accurately in the patient record 8. Apply local, state and federal health care legislation and regulation appropriate to the medical assisting practice setting.. Affective Domain 1. Demonstrate sensitivity to patient rights . 2. Demonstrate awareness of the consequences of not working within the legal scope of practice 3. Recognize the importance of local, state and federal legislation and regulations in the practice setting X. Ethical Considerations Psychomotor Domain 1. Report illegal and/or unsafe activities and behaviors that affect health, safety and welfare of others to proper authorities 2. Develop a plan for separation of personal and professional ethics Affective Domain 1. Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice 2. Examine the impact personal ethics and morals may have on the individual’s practice 3. Demonstrate awareness of diversity in providing patient care XI. Protective Practices Psychomotor Domain 1. Comply with safety signs, symbols and labels 2. Evaluate the work environment to identify safe vs. unsafe working conditions 3. Develop a personal (patient and employee) safety plan 4. Develop an environmental safety plan 5. Demonstrate proper use of the following equipment: a. Eyewash station b. Fire extinguishers c. Sharps disposal containers 6. Participate in a mock environmental exposure event with documentation of steps taken . 7. Explain an evacuation plan for a physician’s office 8. Demonstrate methods of fire prevention in the healthcare setting 9. Maintain provider/professional level CPR certification 10. Perform first aid procedures 11. Use proper body mechanics 12. Maintain a current list of community resources for emergency preparedness Affective Domain 1. Recognize the effects of stress on all persons involved in emergency situations 2. Demonstrate self awareness in responding to emergency situationsI

A supervised, unpaid externship of 240 contact hours in an ambulatory health care setting

performing administrative and clinical procedures must be completed prior to graduation.

75

Competency Reporting System

The medical assisting program curriculum ensures the achievement of program goals and

learning domains. Instruction is an appropriate sequence of classroom, laboratory, and

clinical activities. Instruction is based on clearly written course syllabi describing

learning goals, course objectives, and competencies required for graduation. The

administrative and clinical procedures are developed in a competency-based format. The

three components of competency-based format include: (1) the specific task to be

mastered. (2) the conditions under which the student is expected to perform the task: and

(3) the standard of performance for the task

PROCEDURE: MEASURING A BLOOD PRESSURE

NAME_______________________________________DATE_____________________

SKILL: To measure blood pressure over the brachial artery

CONDITIONS: The student demonstrates the ability to measure blood pressure using the

following equipment and supplies; stethoscope, sphygmomanometer, alcohol wipes

TIME REQUIREMENTS AND ACCURACY STANDARDS: 10 minutes. A score of 85

on checklist.

(3.3 points per step)

SKILLS ASSESSMENT CHECKLIST

YES NO TASKS PERFORMED

Washes hands

Assembles equipment and supplies

Cleans stethoscope disk and earpieces with alcohol wipes

Identifies patient

Explains procedure

Positions patient in seated position with arm resting on firm surface such

as table with

elbow slightly bent and palm up

Can verbalize rationale that above heart level could give inaccurate results

Bares patient’s upper arm, asking patient to remove clothing if necessary

Positions cuff bladder over brachial artery on upper arm, about two inches

above elbow

Checks to ensure control valve on inflation bulb is closed(clockwise or to

the right) and

can be turned with two fingers easily.

Palpates radial pulse with fingers one hand while smoothly inflating cuff

76

with the other

until radial pulse is no longer felt, mentally noting this number on

sphygmomanometer

scale.

Deflates cuff quickly and allows arm to rest from 15 to 30 seconds

Calculates peak inflation level by adding 30 mm Hg to palpated number

Can verbalize rational: to ensure auscultatory gap is not missed

Determines cuff is completely deflated

Palpates brachial artery on medial side of arm below antecubital space

Positions stethoscope disk over brachial artery; holds in flat position with

fingers only.

Avoids touching cuff with stethoscope

Inflates cuff smoothly and quickly to peak inflation level

Deflates cuff slowly and smoothly at 2 to 4 mm Hg per second

Listens for first sound of heart beat (Korotkoff phase) Should be at least

two consecutive

beats

Continues to deflate cuff listening for change to muffled lower pitched

sound (Korotkoff phase IV ) and notes reading

Continues to deflate cuff until sound disappears, Korotkoff phase V and

notes reading

Continues to deflate cuff for at least 10 mm Hg after sound disappears

Deflates cuff quickly and removes it unless additional reading is needed.

Then waits at least 30 seconds before reinflating cuff

Notes blood pressure on scrap paper

Obtains reading comparable with instructor within plus or minus 4 mm Hg

on both systolic and diastolic reading

Cleans stethoscope earpieces and disk with alcohol wipes. Replaces

equipment to storage site.

Ensures patient comfort

Washes hands

Records systolic and diastolic pressure on patient’s chart (two or three

numbers depending on whether phase IV and/or phase V heard

DOCUMENTATION

Chart the procedure

Date________________________

Charting_________________________________________________________________

________________________________________________________________________

________________________________________________________________________

__________________________________________

Actual student time to complete procedure_________________________________

77

Student’s initials_______________Instructor’s initials _______________________

Suggestions for

improvement_____________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________

Grade__________

78

Instructional Activities

Instructional activities include:

A. Video/DVD presentations

B. Practical examinations

C. Simulated medical procedures

D. Pathology research paper and oral presentation

E. Workbook assignments

F. Pharmaceutical drug information card project

G. Guest speakers

H. SkillsUSA competition

I. Blood Pressure Clinic

79

Resources

Texts used in the classroom include:

1. TABERS CYCLOPEDIC MEDICAL DICTIONARY, 21st ed., F.A. Davis Co.

2. HOLE’S ESSENTIALS OF HUMAN ANATOMY & PHYSIOLOGY,10th ed., Shier,

Butler, & Lewis, McGraw-Hill

3. THE LANGUAGE OF MEDICINE,9th ed., Davi Ellen Chabner, Saunders/Elsevier.

4. CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 4th. ed., Bonewitt-

West, Elsevier

5. MICROBIOLOGY FOR HEALTH CAREERS, 6th ed. , Grover-Lacomia & Fong

Delmar

6. MEDICAL LAW, ETHICS, & BIOETHICS FOR AMBULATORY CARE, 6th ed.

Lewis & Tamparo, F. A. Davis Co.

7. ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, 4th,

ed., Booth

et al, McGraw-Hill

8. MEDICAL TRANSCRIPTION TECHNIQUES AND PROCEDURES 6th ed., Diehl,

Saunders/Elsevier.

9. ELECTRONIC HEALTH RECORD “BOOSTER KIT” FOR THE MEDICAL

OFFICE, Buck, Saunders/Elsevier.

10. COMPUTERIZED MEDICAL OFFICE PROCEDURES AWORKTEXT, 3rd

ed.,

Larsen, Elsevier/Saunders.

MEDICAL ASSISTING CLASSROOM MODELS

• Skeleton

• Torso

• Ear Model

• Brain Model

• Bone Models (3)

• CPR Models

o Infants: 3

o Adults: 2

o Child: 1

• Instructional Mannequins( 2 adult 1 infant)

Blood pressure auscultation arm

Respiratory sounds simulation

• Clay-Adams Eye Model

• Model of Hip/Femur Bone

• Denoyer-Geppert Heart Model

• Denoyer-Geppert Kidney Model

80

• Autographed Anatomy Denoyer-Geppert Bone Structure Model: The Haversian

System

MEDICAL ASSISTING CLASSROOM VIDEOS/DVDs

Communications

Medical Assisting Video Series

Administrative & Clinical Procedures

Second edition – Delmar Publishers

Vol 1-15

Vol. 1: Professionalism and Communication Skills

Vol. 2: Legal and Ethical Issues

Vol. 3: Administrative Skills

Vol. 4: Modern Reimbursement Procedures

Vol. 5: Infection Control and Standard Precautions

Vol. 6: Vital Signs: Temperature, Pulse and Respirations

Vol. 7: Blood Pressure Measurements, and Screening Procedures

Vol. 8: Patient History, Preparing for exam, treatment and health promotion

procedures

Vol. 9: Body Mechanics, Therapeutic and Rehabilitative Procedures

Vol. 10: Office Emergencies, Respiratory Emergencies, and First Aid

Vol. 11: Prepare and Administer Oral and Topical Medications

Vol. 12: Prepare and Administer Parenteral Medications

Vol. 13: Venipuncture, Hematology and Immunology

Vol. 14: Collect and Process Specimens

Vol. 15: Cardiac Screening Procedures

Thomson Delmar Learning’s Skills and Procedures for Medical Assistants DVD Series

Program 1: Administrative Skills

Program 2: Practicing Finance Skills

Program 3: Modern Reimbursement Procedures

Program 4: Infection Control Procedures

Program 5: Taking Measurements and Vital Signs

Program 6: Taking a Patient History

Program 7: Body Mechanics: Therapeutic and Rehabilitative Procedures

Program 8: Emergencies and First Aid Procedures

Program 9: Administering Non-Parenteral Drugs, Prescription Writing, and

Inventory Procedures

Program 10: Preparing and Administering Parenteral Medications

Program 11: Venipuncture, Hematology, and Immunology Procedures

Program 12: Specimen Collection and Processing Procedures

Program 13: Cardiac Screening Procedures

Program 14: Minor Surgical Procedures in the Medical Office

81

Development of Bone

United Learning

Who Plays God?- Medicine, Money and Ethics in American Health Care

Films for the Humanities and Sciences

Career Moves -Certified Medical Assistant

Genesis

Diabetes- A Positive Approach to Life, Love and Financial Success

American Diabetes Association

Indiana University School of Dentistry presents: “How to help your Patients Stop

Smoking”

Cambridge Career Products presents: Thank you for Calling – Effective Telephone

Techniques from the Clerical Skills Series

Effective Listening Skills – Listening to what you hear

Cambridge Educational

Writing for Results- The Winning Written Report

Cambridge Career Products

Power Interviewing – A Headhunter’s Guide To Getting Hired in the 90’s

Good News for Men Over 50

Merck

Breathing Easy – Getting the Most from Your Asthma Medication

Schering/Key Pharmaceuticals

Osteoarthritis – A Video Housecall/Feeling Fine

On the Upbeat Living with Heart Failure

Astra Zeneca

Time to get started – A Video Guide to Lantus and Diabetes Glucose Control

Lantus- Aventis Pharmaceuticals

Understanding Hormone Replacement Therapy

Wyeth-Ayerst Laboratories

82

Medicare Learning Network HIPAA Implementing the Administrative Simplifications

June 18, 2002

Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)

A Career in Ophthalmic Medical Assisting

Pregnancy for Dummies 1 and 2

1993 Communication Introduction Video

Job Survival Kit

Cord Blood Pregnancy #3

Telephone Doctor

Child Molester’s: Dr. Kavorkion/Street Stories

The Frightening Feeling You’re Going to Die (Heart Attacks)

BLS Module I-VI

Module I: Introduction

Module II: One Rescuer Adult

Module III: FBAO

Module IV: Pediatric CPR and FBAO

Module V: Special Techniques

Module VI: Safety in CPR

Mosby’s Medical Assistant Video Series

Videos 1-12 Mosby Life Line

Video1: Vital Signs: Temperature, Pulse, Respirations and Blood Pressure

Video2: Physical Examinations

Video3: Infection Control

Video4: Sterilization and Disinfection Procedures

Video5: Surgical Asepsis , Sterile Technique, Minor Surgery, and Bandages

Video6: Collecting and Handling Specimens

Video7: Pharmacy and Drug Administration I

Video8: Pharmacy and Drug Administration II

Video9: Laboratory Orientation and Analysis

Video10: Hematology

Video11: Physical Therapy

Video12: Electrocardiography

83

CLASSROOM LIBRARY

MOSBY’S MEDICAL, NURSING, & ALLIED HEALTH DICTIONARY (5th Edition)

A Times Mirror Company

ISBN 0-8151-4800-3

MILLER-KEANE, ENCYCLOPEDIA & DICTIONARY OF MEDICINE, NURSING, &

ALLIED HEALTH (5th

Edition)

W.B. SAUNDERS COMPANY

ISBN 0-7216-3456-7

Survival Guide to Medical Abbreviations, & Acronyms, Prefixes, & Suffixes Symbols

Greek Alphabet

A Times Mirror Company

ISBN 0-8151-1398-6

Bloodborne and Airborne Pathogens

The McGraw-Hill Companies

ISBN 0-07-301674-8

Clinical Medical Assisting

Delmar Publishers

ISBN 082738525-0

Legal and Ethical Issues in Health Occupations

W.B. SAUNDERS COMPANY

ISBN 0-7216-6525-X

Administering Medications (4th

Edition)

Glencoe McGraw-Hill

ISBN 0-02-804876-8

ECG’S Made Easy

Mosby Lifeline

ISBN 0-8151-0093-0

Electrocardiography: A Better Way

Burdick

HOW TO READ AN ECG (4th Edition)

Delmar Publishers Inc.

ISBN 0-8273-3697-7

84

Electrocardiography The Monitoring Lead

W.B. SAUNDRERS COMPANY

ISBN 0-7216-2979-2

A Practical Guide to ECG Interpretation

Mosby Year Book

ISBN 0-8016-2159-3

Cardiac Auscultation, Systolic Murmur (Number Two, Three, & Four of A Series)

ROCHE

HEARTSAVER PLUS

American Heart Association

Diabetes, Disease Management Guide

PDR 2003 (3rd

Edition)

Essentials of Diagnostic Microbiology

Delmar Publishers

ISBN 0-8273-7388-0

Student Workbook to Accompany Microbiology Principles and Health Science

Applications

SAUNDERS

ISBN 0-7216-7664-2

Nutrition NOW

WEST

0-314-04447-7

MICROBE HUNTERS

HBJ

ISBN 0-15-659413-7

Microbiology Principles And Health Science Applications

W.B. Saunders Company

ISBN 0-7216-7663-4

Basic Nutrition and Diet Therapy

Mosby

ISBN 0-8151-9234-7

Nutrition & Diet Therapy (8th Edition)

Thomson Delmar Learning

ISBN 0-7668-3567-7

85

Clinical Handbook for Health Care Professionals

Delmar Publishers

ISBN 0-8273-7789-4

The Developing Person Through the Life Span (5th

Edition)

WORTH

ISBN 1-57259-429-2

Psychology

WORTH

Understanding Human Behavior (6th Edition)

Delmar Publishers

ISBN 0-8273-8221-9

Ages and Stages

Telshare Publishing Co., Inc

ISBN 0-910287-05-8

Medical Terminology Special ties

F.A. Davis Company

ISBN 0-8036-0906-X

The Anatomy Coloring Book (2)

Harper and Row

ISBN 0-06-453914-8

Physiology Coloring Book

Harper and Row

BLS for Healthcare Providers

American Heart Association

ISBN 0-87493-318-8

Basic First Response

BRADY/PRENTICE HALL

ISBN 0-8359-4914-1

OSHA Regulations and Guidelines

Delmar Thomson Learning

ISBN 076680478-X

Clinical and Basic Neurology for Health Professionals

Year Book Medical Publishers, Inc.

86

0-8151-5725-8

The Normal Skull

Hoeber

Ultrasonography in OBSTETRICAS and GYNECOLOGY

SAUNDERS

ISBN 0-7216-2331-X

OSHA Regulations for the Medical Office

American Association of Medical Assistants

Pocket Guide to Medical Assisting (2nd

Edition)

Lippincott Williams & Wilkins

ISBN 0-7817-5117-9

Medical Assistant Handbook (3rd

Edition)

HIPAA for Medical Office Personnel


ISBN 1-4018-6574-7

Quick Guide to HIPAA for the Physician’s Office

SAUNDERS

ISBN 0-7216-3935-6

The Human Body in Health & Disease

Mosby

ISBN 0-323-01338-4

The Human Body in Health & Disease (8th Edition)

Lippincott

ISBN 0-397-55198-4

The Human Body in Health & Disease (8th Edition)

Lippincott

ISBN 0-397-55171-6

Diseases of the Human Body

F.A. Davis

0-8036-9057-6

The Human Body in Health & Disease

Mosby Year Book

ISBN 0-8016-6412-8

87

Human Diseases A systemic Approach (3rd

Edition)

Appleton & Lange

0-8385-3926-2

Essentials of Human Diseases and Conditions


ISBN 0-7216-5279-4

Human Diseases


ISBN 0-7668-0214-0

Human Anatomy Coloring Book

Mosby-Wolfe

ISBN 0-7234-2919-7

The Johns Hopkins Atlas of Human Functional Anatomy (3rd

Edition)

The Johns Hopkins University Press

ISBN 0-8018-3283-7

Diseases of the Human Body

F.A. Davis

0-8036-9056-8

Infectious Disease Handbook

Lexi-comp

ISBN 0-916589-38-2

Diseases of the Human Body (3rd

Edition)

F.A. Davis

ISBN 0-8036-0564-1

Diseases of the Human Body (4th

Edition)

F.A. Davis Company

ISBN 0-8036-1245-1

Structure & Function of the Body (10th Edition)

Mosby

ISBN 0-8151-8716-5

Structure & Function of the Body (10th Edition)

Mosby

0-323-01105-5

88

Core Pathology

Smith

ISBN 0-87489-239-2

Essentials of Human Diseases and Conditions (2nd

Edition)

W.B. SAUNDERS

ISBN 0-7216-8475-0

The Anatomy and Physiology Learning System (2nd

Edition)

W.B. SAUNDERS

ISBN 0-7216-8020-8

Body Structures & Functions (10th Edition)


ISBN 1-4018-0996-0

Structure & Function of the Body

Mosby

ISBN 0-323-01082-2

The Human Body in Health and Illness

SAUNDERS

ISBN 0-7216-6107-6

HIV/AIDS Resource Center

Science MAGAZINE

Introduction to Medical Terminology


ISBN 1-4018-1137-X

Manual of Diagnostic and Laboratory Tests (2nd

Edition)

Mosby

ISBN 0-323-01609-X

Blood Collection in Healthcare

F.A. Davis Company

ISBN 0-8036-0848-9

The Phlebotomy Workbook (2nd

Edition)

F.A. Davis Company

ISBN 0-8036-1049-1

89

Phlebotomy Worktext and Procedures Manual

Saunders

ISBN 0-7216-8484-X

Laboratory Prodedures for the Medical Office

Glencoe-McGraw-Hill

ISBN 0-02-800065-X

Procedures in Phlebotomy (3rd

Edition)

ELSEVIER-SAUNDERS

ISBN 0-7216-0638-5

Phlebotomy Handbook (4th Edition)

Appleton & Lange

ISBN 0—8385-8086-6

Procedures in Phlebotomy (2nd

Edition)


ISBN 0-7216-7583-2

Phlebotomy Best Practices, Itatani

Lippincott, Williams & Wilk

Dailey’s Notes on Blood

ISBN 0-9631819-2

Transitional Skills for Post Secondary Success

Reflections for Students with Learning Disabilities

ISBN 1-930877-11-0

The Epic of Medicine

Felix Marti-Ibanez, M.D.

(2 Set) The Heart (4th Edition)

McGraw Hill

0-07-031473-x

Medical Assisting Exam Review for CMA and RMA Certification

Lippincott Williams & Wilkins

ISBN 0-7817-4287-0

2-Q & A review Medical Assistant (7th

Edition)

Prentice Hall Health

ISBN 0-13-117851-2

Medical Assiting Exam Review

90

Saunders

ISBN 0-7216-9566-3

Q & A review Medical Assistant (6th Edition)

Prentice Hall Health

ISBN 0-13-088189-9

Medical Terminology Simplified (3rd

Edition)

F.A. Davis Company

ISBN 0-8036-1343-1

Medical Assisting Administrative and Clinical Competencies (2nd

Edition)


ISBN 0-7668-2418-7

Clinical Medical Assisting

Delmar Publishers

ISBN 08273-8526-9

Medical Assisting (2nd

Edition)


ISBN 0-76682427-6

Medical Assisting Administrative and Clinical Competencies (4th Editon)

Delmar Publishers

ISBN 082737712-6

Medical Assisting Exam Review-Preparation for the CMA, RMA and CMAS Exams

Thomson Delmar Learning’s

ISBN 1-4018-7230-1

Nursing Drug Reference 2008

Mosby

Davis Drug Guide for Nurses 10th ed.-2007

Davis

Nursing Spectrum Drug Handbook-2008

McGraw Hill

The Medical Transcriptionist’s Handbook

South Western Publishing Company

ISBN 0-538-70677-5

Spell it Right (4th Edition)

91

Shaw

ISBN 0-06-461046-2

Professional Secretary’s Encyclopedia Dictionary

Prentice-Hall

ISBN 0-13-030453-0

Handbook for Writers

Prentice-Hall

ISBN 0-13-695206-2

Webster’s Diction-Thesaurus

Nickel Press

Puncture it Right (2nd

Edition)

Harper Perennial

ISBN 0-06-461045-4

Flu

Simon &Schuster,

ISBN 07432-0398

Cultural Anthropology

Prentice Hall

Annual Editions, Anthropology 10/11

McGraw Hill

Documentation and Telephone Screening, Krueger

AAMA

Phlebotomy, Drawing from Basics, Kirven

AAMA

Nutrition for Women, Part 1, Kline

AAMA

Accounts Receivable and Collection for the Medical Practice, Seelig,

AAMA

PDR’s 2008 (12)

PDR’s 2011 (7)

92

CLASSROOM EQUIPMENT

Spirometer

Peak Flow meter

2 Thermo Scan Aural thermometers

Examination table with stool

6 monocular microscopes

1 binocular microscope

A & P microscope slides

Centrifuge

2 Scales

Infant scale

Nebulizer

3 Oral Electronic thermometers

Microhematocrit centrifuge

HemoCue Hb201+ Hemoglobin Analyzer

Urinometer

Aneroid sphygomanometers

Ultrasonic cleaner

2 Tuttnauer Autoclaves

Glucose monitors

Keri Instructional mannequin

Keri Instruction mannequin with respiratory sounds

Infant instructional mannequin

Human skeleton

Phlebotomy arms

Blood pressure arm

Life/form advanced venipuncture/ injection arm

Life/form advanced IV hand

Clinton phlebotomy chair

Seca Infant measuring mat

Welsh Allyn ECG machine

Pulse Oximeter

Transcription machines

ELECTRONIC EQUIPMENT

Toshiba projector

Magnovox DVD/VCR player

2 Computers in classroom

2 TVs

Date post:	13-May-2018
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