15
Meditech 5.6 Meditech 5.6 Remote Access Remote Access Training Training November 2009 November 2009 Page 1
Meditech 5.6Meditech 5.6Remote AccessRemote Access
TrainingTrainingTrainingTraining
November 2009November 2009
Page 1
►► This This is training module is designed for physicians and their physician is training module is designed for physicians and their physician office office staff. staff.
►► It It has all the basic tools has all the basic tools to:to:�� apply apply for remote for remote accessaccess
�� understand understand the requirements for PC the requirements for PC preparationpreparation
�� understand understand the use of remote token to gain quick remote access to the MHS Meditech the use of remote token to gain quick remote access to the MHS Meditech clinical and billing patient information needed in your physician practiceclinical and billing patient information needed in your physician practice..
Other Information covered:Other Information covered:
INFORMATION COVEREDINFORMATION COVERED
►► Other Information covered:Other Information covered:
October 2006 2
►► Application processApplication process
►► Basic hardware informationBasic hardware information
►► Remote access to MeditechRemote access to Meditech
►► Download Citrix programDownload Citrix program
►► Remote entry to MeditechRemote entry to Meditech
►► Change password Change password
►► Meditech sign on Meditech sign on
►► Desk top view and helpful tipsDesk top view and helpful tips
►► View patient information View patient information
►► View ReportsView Reports
►► Face Sheet for Billing information Face Sheet for Billing information
►► Contact informationContact information
Page 2
PHYSICIAN PORTAL ACCESS PHYSICIAN PORTAL ACCESS
►► Access Access MHS web site by using your MHS web site by using your Internet browser with URL: Internet browser with URL: http://http://www.methodisthealthsystem.orgwww.methodisthealthsystem.org
►► This This site site has has system requirements, and good preparatory tipssystem requirements, and good preparatory tips
October 2006 3
Click On Click On Physician Physician Portal Portal
Page 3
PHYSICIAN PORTAL PHYSICIAN PORTAL -- MEDITECH SELECTIONMEDITECH SELECTION
►► Select MeditechSelect Meditech
►► Can also select:Can also select:
October 2006 4
►► Can also select:Can also select:
►► Web PACSWeb PACS
►► MHS emailMHS email
►► Library services Library services
►► Medical Staff Medical Staff portalportal
Page 4
MEDITECH INFORMATION PAGEMEDITECH INFORMATION PAGE
►► Meditech page viewMeditech page view
�� Step by step for remote Step by step for remote access instructionsaccess instructions
►► RequirementsRequirements
�� This has all you need to This has all you need to know and prepare your know and prepare your PCs for remote access PCs for remote access PCs for remote access PCs for remote access
►► Tips and troubleshootingTips and troubleshooting
�� Good housekeeping ideas Good housekeeping ideas to help problem solve to help problem solve remote accessremote access
October 2006 5
Page 5
REQUIREMENTS FOR REMOTE ACCESS TO MEDITECHREQUIREMENTS FOR REMOTE ACCESS TO MEDITECH
Hardware Recommendations:Hardware Recommendations:
►► PC processor 700MHsPC processor 700MHs
►► Memory 128 + RAMMemory 128 + RAM
►► Cable Cable modem or DSLmodem or DSL
►► Monitor 1024x768 resolutionMonitor 1024x768 resolution
►► HP PrinterHP Printer
Software:Software:
►► Windows Windows XP XP professionalprofessional
►► Internet Explorer 5.x +Internet Explorer 5.x +
►► Office 2000 +Office 2000 +
►► Antivirus/SpywareAntivirus/Spyware
October 2006 6
Page 6
TIPS AND TROUBLESHOOTINGTIPS AND TROUBLESHOOTING
►► This page is an absolute must This page is an absolute must read before starting remote read before starting remote access process in office or access process in office or home.home.
►► Preparing PC prior to install Preparing PC prior to install Citrix program is critical for Citrix program is critical for success.success.success.success.
►► This is especially true in This is especially true in removing internet temporary removing internet temporary files and spyware files that files and spyware files that interfere with success interfere with success downloading of Citrix.downloading of Citrix.
October 2006 7
Page 7
RSA SECURE ID TOKENRSA SECURE ID TOKEN
►► The MHS IT department will send The MHS IT department will send token(s) with username and token(s) with username and password after receipt and password after receipt and completion of application forms.completion of application forms.
►► The RSA Secure ID token has a The RSA Secure ID token has a battery life of four years. The code battery life of four years. The code changes every minute.changes every minute.
►► Contact MHS help desk for Contact MHS help desk for ►► Contact MHS help desk for Contact MHS help desk for replacement if token is lost.replacement if token is lost.
►► The first numbers you enter into the The first numbers you enter into the security prompt screen are six digits.security prompt screen are six digits.
►► Physicians and their office personnel Physicians and their office personnel will be given unique six digit will be given unique six digit passwords to use with their token’s passwords to use with their token’s six digit rotating numbersix digit rotating number
October 2006 8
Page 8
CITRIX LOGONCITRIX LOGONhttphttp://webapp.mhd.com://webapp.mhd.com
►► After all preparations After all preparations completed on your PCcompleted on your PC
►► You You will need your office will need your office token username and password token username and password obtained from IS obtained from IS deptdept
►► Then go to the above Then go to the above site in site in ►► Then go to the above Then go to the above site in site in your browseryour browser
October 2006 9
Page 9
CITRIX SECURITY CITRIX SECURITY PROMPTPROMPT
►► Type in your given MHS user Type in your given MHS user name with first letter name with first letter capitalized capitalized egeg: : SmitjohnSmitjohn
►► Then Then in password box first in password box first enter your password given by enter your password given by IT services plus the RSA IT services plus the RSA access token number. access token number.
Be careful !!!Be careful !!!►► Be careful !!!Be careful !!!
►► 3 3 incorrect entries and token incorrect entries and token will need to be reset by MHS will need to be reset by MHS help desk 214help desk 214--947947--19991999
October 2006 10
Page 10
INSTALLING CITRIX PROGRAMINSTALLING CITRIX PROGRAM
►► For each PC, you will need to do a For each PC, you will need to do a one time download of one time download of “MHS “MHS Application Application Portal Client Portal Client ““
►► This allows your PC to remotely This allows your PC to remotely access Meditech and print needed access Meditech and print needed reports reports
►► Select Select YesYes to download program to download program ►► Select Select YesYes to download program to download program when when promptedprompted
►► You must then restart your You must then restart your browser sessionbrowser session
►► This will fully install the Citrix This will fully install the Citrix program into your PC for allowing program into your PC for allowing remote access to Meditechremote access to Meditech
October 2006 11
Page 11
ENTRY PROCESS AFTER CITRIX LOADENTRY PROCESS AFTER CITRIX LOAD
►► After you have downloaded Citrix client and reAfter you have downloaded Citrix client and re--initialized your browser initialized your browser sessionsession
►► Go again to Go again to http://webapp.mhd.comhttp://webapp.mhd.com
►► Again enter your user name and remote token log in as previously Again enter your user name and remote token log in as previously described.described.
►► You will brought You will brought back to the MHS Application Portalback to the MHS Application Portal
October 2006 12
►► Now select anonymous (this is Now select anonymous (this is for office use)for office use)
►► Select login at bottomSelect login at bottom►► Physicians with internet access Physicians with internet access
privileges may need to use privileges may need to use explicit and use their MHS explicit and use their MHS internet user name and internet user name and password.password.
►► Review instructions given by IT Review instructions given by IT with your token on what to use.with your token on what to use.
Page 12
MEDITECH ICONMEDITECH ICON
►► Click on Meditech Click on Meditech iconicon
►► Seeing this on your screen Seeing this on your screen means your PC has means your PC has successfully loaded the Citrix successfully loaded the Citrix client, and should be able to client, and should be able to get into Meditech remotelyget into Meditech remotely
1
2
October 2006 13
►► Grant Grant access to access to allow allow Meditech to Meditech to runrun
3
4
Page 13
SUMMARYSUMMARY
►► You should be able to apply and complete your remote Meditech access You should be able to apply and complete your remote Meditech access in your office or home in your office or home PCPC
►► This document is one This document is one of four:of four:
�� Remote Access (this document)Remote Access (this document)
�� Meditech TrainingMeditech Training
�� Physician Consult OrderingPhysician Consult Ordering
�� Electronic SignatureElectronic Signature�� Electronic SignatureElectronic Signature
October 2006 14
Page 14
CONTACT INFORMATIONCONTACT INFORMATION
►► If you are having problems with your access, please contact 214If you are having problems with your access, please contact 214--947947--1999 the MHS helpdesk or 1999 the MHS helpdesk or [email protected]@mhd.com
►► MHS does not have a team to come to your office to repair PCs. MHS does not have a team to come to your office to repair PCs.
October 2006 15
