Meeting Exchange Installing the S700/780 Audio...

Meeting Exchange® 5.1Installing the S700/780 Audio Conferencing Server

04-602740Issue 1

November 2008

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Issue 1 November 2008 3

Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 7Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9CS700/CS780 Audio Conferencing Server Overview . . . . . . . . . . . . . . . . 10

Minimum Hardware Requirements for S780 Systems. . . . . . . . . . . . . . 11Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Call Processing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Modem Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14LAN Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Analog Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Identifying Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Mounting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Rack Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Power Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Power and Cooling Requirements . . . . . . . . . . . . . . . . . . . . . . . . 19

CS700 Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19S780 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Dot Hill RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Separate Client Registration/Web Portal/Web Conferencing Servers . . . 23Desktop clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Maintenance Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Conference Server Maintenance Modem. . . . . . . . . . . . . . . . . . . 23Server Maintenance Modems . . . . . . . . . . . . . . . . . . . . . . . . . 24

LAN Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25T3 System LAN Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Network Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26T1/E1/ISDN Network Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 26T3 Network Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2: Installing S700/780 Hardware . . . . . . . . . . . . . . . . . 27Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Electrostatic Discharge (ESD) Precautions . . . . . . . . . . . . . . . . . . . 27Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents

Contents

4 Installing the CS700/CS780 Audio Conferencing Server

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Tools and Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Installing the S700/780 Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Card Layout for CS700 T1/E1/ISDN System . . . . . . . . . . . . . . . . . 33Card Layout for CS700 T3 System . . . . . . . . . . . . . . . . . . . . . . 34Other CS700 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . 35Card Layout for CS780 T1/E1/ISDN System . . . . . . . . . . . . . . . . . 35

Installing the Dot Hill RAID Chassis . . . . . . . . . . . . . . . . . . . . . . . . . 36IT Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Telco Rack Flush Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Telco Rack Center of Gravity Mounting . . . . . . . . . . . . . . . . . . . . . 40

Installing the KVM Switch and Application Servers . . . . . . . . . . . . . . . . . 41Connecting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Power Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41CS700 AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41CS700 DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42CS700 Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43CS780 AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44CS780 DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45CS780 Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45KVM Switch AC Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Dot Hill RAID AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Dot Hill RAID DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Application Servers AC Power . . . . . . . . . . . . . . . . . . . . . . . . 47Maintenance Modem AC Power. . . . . . . . . . . . . . . . . . . . . . . . 47

Keyboard/Video/Mouse (KVM) Switch . . . . . . . . . . . . . . . . . . . . . . 48RAID Connection (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Single CPU/RAID Connection . . . . . . . . . . . . . . . . . . . . . . . . . 51Dual CPU/RAID Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Maintenance Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52S700/780 Maintenance Modem . . . . . . . . . . . . . . . . . . . . . . . . 52Embedded CRS Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Application Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

LAN Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55T1 Systems CPU Card (Normal). . . . . . . . . . . . . . . . . . . . . . . . 56T1 Systems CPU Card (Alternate) . . . . . . . . . . . . . . . . . . . . . . 56T1 Systems eCRS Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58T3 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Setting Up T3 Cards for LAN . . . . . . . . . . . . . . . . . . . . . . . . . 60

Analog Music Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents


T1/E1/ISDN Network Connections . . . . . . . . . . . . . . . . . . . . . . . . 62T3 Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Alarm Relay Connections (CS700 Only) . . . . . . . . . . . . . . . . . . . . . 64

Alarm Contact Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Terminal Block Configuration. . . . . . . . . . . . . . . . . . . . . . . . . 65Alarm Contact Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 65

Power Up and Initial Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Power Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Setting IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Set IP Address for S700/780 CPU. . . . . . . . . . . . . . . . . . . . . . . 66Set IP Address for Application Servers . . . . . . . . . . . . . . . . . . . 66

Board Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Swapping Cards (Normal Shut down) . . . . . . . . . . . . . . . . . . . . 67Swapping Cards (System Failure) . . . . . . . . . . . . . . . . . . . . . . 68Board Swapping (Hot Swap DSP). . . . . . . . . . . . . . . . . . . . . . . 69Board Swapping (Hot Swap T1/E1/PRI NIC) . . . . . . . . . . . . . . . . . 70

Cleaning Up and Labeling the System . . . . . . . . . . . . . . . . . . . . . . 72Notifying the Help Desk as Ready for Configuration . . . . . . . . . . . . . . 72

Chapter 3: Updating Hardware . . . . . . . . . . . . . . . . . . . . . . . 73Replacing and Installing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Shutting Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Replacing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Identifying Outdated Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 75CPU Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76CD/Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78T1/E1/PRI NIC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing Additional Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Adding T1/E1/ISDN Cards to CS700 . . . . . . . . . . . . . . . . . . . . . . . 81Adding T1/E1/ISDN Cards to CS780 . . . . . . . . . . . . . . . . . . . . . . . 82Adding T3 Cards to S700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Setting T3 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Installing NICs/DSPs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Special Considerations for Analog Music Connections . . . . . . . . . . . . 85

Chapter 4: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 87Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Trunk Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Local Maintenance Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents


LAN Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88T3 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89DSP Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Trunk Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91LAN Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Check TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Check the Internet Services Daemon (inetd) and Network Files . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97


Chapter 1: Getting Started

The Avaya CS700/CS780 Audio Conferencing Server provides a highly-scalable, highly-configurable, audio conferencing facility. Based on the customer business model, conferences can be set up by operators or through a web-based Client Registration System (CRS).

ScopeThis document describes only the installation and connection of the S700/780 chassis and associated CRS servers. After the equipment is installed and connected to the LAN and network, the servers are configured by Avaya Support using LAN or modem connections.

AudienceThis document is intended for the technician who is responsible for installing the CS700/CS780 Audio Conferencing Server and associated CRS servers and connecting the necessary LAN and network port cables from the Main Distribution Frame (MDF). This document includes additional information for identifying equipment needing upgrade and for troubleshooting the installation.

This document may be released to the customer if that function is provided by customer personnel.

Users of this guide should have basic knowledge of UNIX shell commands and resources, Windows® 2003 Server Edition network setup, and CS700/CS780 Audio Conferencing Server features.

Getting Started


ConventionsThis guide uses the following conventions:

Convention Description

System Used for text the UnixWare system displays, including script text.For example: This installation may be used to install the Easysoft ODBC-ODBC Bridge.

System Bold Used for text you enter at the UnixWare command line and in response to script prompts.For example: pkgadd –d /patch/ptf7401c

Bold Used to highlight keyboard commands, screen, menu, menu option, and screen option references, for emphasizing other terms where required. For example: Press Enter to select Default (all packages).

Italic Used for references to publications. For example: See the Meeting Exchange™ Administration and Maintenance Guide for the S700/780 5.1.

“Double Quotes” Used for references to sections in this manual. For example: See “Chapter 1: Getting Started” for more information.

Vertical Slash ( | ) Used to indicate the navigational path to an option. For example: Select Host | Exit means select the Exit option from the Host menu or option.

Note:Note: Provides additional information.

! Important:Important: Provides information of special importance.

! CAUTION:CAUTION: Provides information about actions that may corrupt system

resources or processes.

! WARNING:WARNING: Provides information relating to personal safety.

Related Documentation


Related DocumentationRefer to the latest revisions of these documents for additional information:

● Meeting Exchange® 5.1 Configuring the S700/780 Audio Conferencing Server describes how to configure the system to meet customer requirements.

● The Meeting Exchange® 5.1 Administration and Maintenance Guide for the S700/780 Audio Conferencing Server describes how to use the system’s management interface to configure system, conference, and network settings. It also describes how to use the system’s file management utilities.

● The Meeting Exchange® 5.1 S700/780 Conferencing Server Relational Database Guide.

● The Meeting Exchange® 5.1 Release Notes for the S700/780 Conferencing Server describe known bugs for this release and bugs fixed from the previous release.

Getting Started


CS700/CS780 Audio Conferencing Server OverviewThe CS700/CS780 Audio Conferencing Server audio conference bridge is a digital signal processor (DSP)-based system. All system components for the S700/780 are included in a single, scalable chassis.

● The CS700 can support up to six T1/E1/PRI network interface cards (eight trunks per card) or up to three T3 network interface cards.

● The CS780 can support up to three T1/E1/PRI network interface cards.

The CS700/CS780 Audio Conferencing Server connects to the customer control-LAN through a primary Ethernet 10baseT/100 port. An additional LAN port serves as a backup, and it can be quickly configured as the primary LAN port in the event of a default primary LAN interface failure. The LAN interface supports a remote operator interface and access to the system for management and control.

An included Keyboard/Video/Mouse switch (KVM) allows one monitor and keyboard to connect to the CS700/CS780 Audio Conferencing Server and up to three associated Application Servers.

● An Embedded Server (eCRS) blade can be used for operator scheduled conferences (except on some T3 configurations).

● A separate Client Registration server (CRS) is used in T3 configurations and when user scheduling of conferences using a web interface requires more processing power.

For large systems, an optional RAID system provides storage for additional user and conference profiles and extended future conference reservations.

S700 S780

CS700/CS780 Audio Conferencing Server Overview


Minimum Hardware Requirements for S780 SystemsThe minimum hardware requirement for Meeting Exchange 5.1 S780 deployment includes:

1. ZT5550, ZT5550e, or ZT5551 CPU cards

2. NS300 or NS301 DSP cards

3. At least 512 MB CPU Memory

4. At least 40 GB CPU Hard drive

Tip:Tip: You can continue to use your current NIC cards, DSP cards, and S780 system

chassis.

Installation StepsInstallation consists of the following steps:

1. Verify installation of power, thermal management, LAN, and network connections.

2. Verify receipt of necessary hardware and cables.

3. Mount hardware to racks or as specified.

4. Connect power, keyboard/video/mouse, modems, LAN, and network connections.

5. Verify system operation.

6. Notify Support Help Desk that the system is ready to be configured. Note any discrepancies between installed facilities and the Site Survey.

Call Processing ComponentsThe CS700/CS780 Audio Conferencing Server contains Network Interface Cards with T1/E1/ISDN or T3 interfaces, Digital Signal Processors (DSPs), a host CPU, and associated busses and transition cards that enable it to process audio conferences.

The main function of the system hardware is call processing, which occurs as follows:

● A Network Interface Card (NIC): Receives incoming calls from the telephone network and places the calls on a Time Domain Multiplexed (TDM) bus.

● The Time Domain Multiplexed (TMD) bus: Distributes the calls to available DSPs in the system.

● The Digital Signal Processors (DSPs): Perform the operations necessary for calls to participate in a conference, such as analyzing speech and tones and combining speech

Getting Started


samples. The DSPs then return the processing results, which represent the audio in the conference, back to the TDM bus and then to the NIC card, which transmits the data to the network.

● A Central Processing Unit (CPU): Controls system operation and manages system resources. It assigns DSPs to conferences as they are scheduled, handles incoming calls, and assigns channels on the TDM bus.

● A T3: Can replace one or more network interface cards for higher capacity. The availability of slots for DSP cards limits the system to a maximum of three T3 cards.

● An embedded or separate Client Registration Server (CRS): Provides operator only (eCRS) or operator and user conference scheduling by a web-based interface.

Site Survey


Site SurveyThe Site Survey is used to determine the exact specifications for the S700/780.

PowerVerify that the equipment delivered matches the power specified in the Site Survey in the following particulars:

● AC or DC power for the S700/780. Also verify that the power is available at the rack or mounting point and that redundant power is available if specified.

● AC or DC power for the Dot Hill RAID (if used). Also verify that the power is available at the rack or mounting point and that redundant power is available if specified.

Network ConnectionsThe Site Survey specifies the characteristics of the network connections. Verify that the patch panel containing the connection points matches the Site Survey in the following particulars:

● All T1/E1/ISDN trunks are available in a convenient location with proper demarcation point equipment. Each trunk must be terminated with RJ45/48C connectors. Note any changes to the information specified on the Site Survey and be sure to report any discrepancies to the Avaya Support Help Desk when reporting the system as “ready for configuration".

● All T3 trunks are available in a convenient location with proper SONET multiplexor or network interface unit as specified. Each T3 must be terminated with a standard BNC connector. Note any changes to the information specified on the Site Survey and be sure to report any discrepancies to the Avaya Support Help Desk when reporting the system as “ready for configuration".

Getting Started


Modem ConnectionsThe Site Survey specifies the availability of modem connections for the S700/780 and any associated servers. Verify that the telephone lines are available, and that the telephone numbers are correct.

● Each modem should have AC power available.

● Each modem should have a telephone line terminated in RJ11C.

● Verify the telephone number(s). Note any changes to the information specified on the Site Survey, and be sure to report any discrepancies to the Avaya Support Help Desk when reporting the system as “ready for configuration.”

LAN ConnectionsThe Site Survey specifies the availability of LAN connections for the S700/780 and any associated servers. Verify that the connections are available and that the following information specified in the Site Survey is still correct. Note any changes to the information specified on the Site Survey and be sure to report any discrepancies to the Avaya Support Help Desk when reporting the system as “ready for configuration.”

● IP address. (A range is required for server maintenance connections.)

● LAN name of each server.

● Subnet Mask.

● Default Gateway IP address.

● Up to three DNS Server IP addresses.

● Network domain name.

● Domain login.

● Password.

Note:Note: On a redundant failover, the same information is used on the primary or fallback

network. The S700/780 is not dual homed. There should not be additional information that indicates dual homing.

Site Survey


Analog Audio InterfaceThe Site Survey specifies the availability of analog audio interface input. Verify that the connection is available and presented as RCA plug to front of S700/780. The analog audio interface accepts a maximum signal of 5VPP with input impedance of 20K Ohms.

Getting Started


UnpackingThe S700/780 ships in several boxes. The first box should have a packing list showing what is included. Verify that all items were shipped and that all have been received.

A list of ordered equipment is included with the Site Survey provided by the Project Manager.

Identifying ComponentsThe S700/780 ships with all cards and software installed. You can identify (and verify) the installed boards using the following drawings:

S780Power Supply

ECRS DSP CPU Network Interface Card

S700 Power Supply

With RCA jack

Blank option cover

Blank option cover

With SCSI conn.

T1/E1/ISDN

T3

Unpacking


Mounting OptionsThe CS700/CS780 Audio Conferencing Server can be mounted in an IT-style rack (front/rear mount) or a telco-style rack (center mount).

Rack Mount

The system fits standard 19-inch racks. Mounting flanges attached to the side of the CS700 cabinet can be reversed for 19-inch or 23-inch racks. The CS780 requires special mounts for 23-inch racks.

There are mounting points on the side of the cabinet at the front and at the center so that the cabinet can be used in IT-style (front/rear mount) or telco-style (center mount) racks.

● The CS700 chassis is 16.22-inch (655.5mm) high and mounts in 15U.

● The CS780 chassis is 13.97-inch (355mm) high and mounts in 8U.

Other chassis dimensions are as follows:

● 17.42-inch (442.1 mm) wide, without the rack mounting

● 13.3-inch (337.8mm) deep, not including injector/ejector hardware

● Minimum of 8-inch clearance required in the front and rear.

Power OptionsThe CS700/CS780 Audio Conferencing Server is available in AC power input and DC power input versions. For AC-powered systems, an uninterruptible power supply (UPS) is recommended to prevent system shutdown and loss of data during power interruptions.

Getting Started


Environmental RequirementsVerify that the customer-provided operating conditions, power, and cooling requirements have been met.

Operating Conditions● Ambient temperature, operating: 5°C to + 40°C (32-104°F)

● Ambient temperature, storage: -40°C to +70°C

● Relative humidity, operating: 5% to 95%, non-condensing at 40°C

● Non-operating shock: 30 g for 6 ms

● Operating shock: 15 g for 11 ms

● Non-operating vibration: 5 to 20 Hz at 0.35mm (5 g) (for the chassis alone, final numbers will be less)

● Operating vibration: 5 to 200 Hz at 0.35mm (5 g) (for the chassis alone, final numbers will be less)

Environmental Requirements


Power and Cooling RequirementsThe following sections describe the thermal and power requirements for each platform.

CS700 Platform

The CS700 can be configured with up to four power supplies that work in tandem to provide a total of 600W output with N+1 redundancy. The supplies are accessible from the front of the unit and may be hot swapped.

Thermal DissipationThe thermal dissipation for the CS700 Platform is less than 1130 BTU per hour.

Input Requirements for AC SystemsThe CS700 has two independent AC inputs and can support redundancy. For redundant operation, connect each input to isolated AC inputs. Systems equipped with four power supplies will continue to operate normally if one of the AC inputs fails.

The system circuit breaker is rated at 5 A. The breaker is a four-pole device to keep the line and neutral of each of the two main circuits isolated.

Input Voltage Range

InputFrequency Range

Input Current Power Factor

100 to 240 VAC

50 to 60 Hz ● Typical input current (fully-loaded system): 3.8 A @ 115 VAC

● Maximum possible continuous input current: 5 A @ 115 VAC

● Single Cycle Surge Maximum: <40 A

>.99 (Supplies power factor corrected)

Getting Started


Input Requirements for DC SystemThe CS700 has redundant DC inputs. The -48 V input leads are summed through blocking diodes and then fed to all four supplies. The return lines from the supplies are routed independently to the power input terminal block.

! Important:Important: As shipped, the DC return lines are tied together with a jumper on the power input

terminal block. If the system is required to operate from independent DC supplies, remove this jumper before connecting power to the system.

The system circuit breaker is rated for 20 A. The breaker is in series in the -48 V supply lead between the blocking diodes and the power supplies.

Grounding RequirementsThe CS700 has a pair of grounding studs on the power input panel to tie into the facility and rack ground systems.

S780 Platform

The CS780 can be configured with one or two power supplies. When two supplies are installed, they work in tandem to provide redundancy. The supplies are accessible from the front of the unit and may be hot swapped.

Thermal DissipationThe thermal dissipation for the CS780 is less than 724 BTU per hour.

Input Voltage Range

Input Current

-40 to -60 VDC ● Typical input current (fully-loaded system): 9.2 A @ 48 VDC

● Maximum possible continuous input current: 18 A @ 48 VDC

● Cold start surge current maximum: 40 A. (typically <20 ms)



Input Requirements for AC SystemThe system has a single AC input, which must be connected to a grounded outlet or UPS.

Input Requirements for DC SystemThe CS780 has redundant DC inputs. The -48 V input leads are summed through blocking diodes and then fed to both supplies. The return lines from the supplies are routed independently to the power input terminal block.



The system circuit breaker is rated for 15 A. The breaker is in series in the -48 V supply lead between the blocking diodes and the power supplies.

Input Voltage Range Input Frequency Range


100 to 240 VAC 50 to 60 Hz ● Typical input current (fully-loaded system): 2.6 A at 115 VAC

● Maximum possible continuous input current: 6 A @115 VAC

● Inrush current, half cycle surge maximum: <160 A for ½ cycle, hot start

>.99 (Supplies power factor corrected)

Input Voltage Range

Input Current

-40 to -60 VDC ● Typical input current (fully-loaded system): 5.9 A @ 48 VDC

● Maximum possible continuous input current: 12 A @ 48 VDC

● Cold start surge current maximum: 40 A. (typically <20 ms)

Getting Started


Grounding RequirementsThe CS780 (DC power only) has a pair of grounding studs on the power input panel to tie into the facility and rack ground systems.

Dot Hill RAID Storage

The CS700/CS780 Audio Conferencing Server may be configured with RAID storage. The RAID power requirements are in addition to the power requirements of the S700/780 Platform.

Thermal DissipationThe thermal dissipation for the Dot Hill RAID is less than 1100 BTU per hour.

Input Requirements for AC SystemThe Dot Hill SCSI RAID has two independent AC inputs and can support redundancy. For redundant operation, connect each input to isolated AC inputs.

Input Requirements for DC SystemThe Dot Hill SCSI RAID has two independent DC inputs.

! Important:Important: Use only the DC power cords provided with the system.

Input Voltage Range

InputFrequency Range


100 to 240 VAC

50 to 60 Hz ● Typical input current (fully-loaded system): 1.5 A at 115 VAC

● Maximum possible continuous input current:5.0 A at 115 VAC

Input Voltage Range

Input Current

-48 to -60 VDC ● Typical input current (fully-loaded system): 5.9 A @ 48 VDC● Maximum possible continuous input current:10 A @ 48 VDC



Separate Client Registration/Web Portal/Web Conferencing Servers

Separate Client Registration Servers, Web Portal Servers, and Web Conferencing Servers are off-the-shelf servers from Dell or IBM. The following models are certified by Avaya:

● Dell™ PowerEdge™ 1950 (1U)

● IBM xSeries 336X (1U)

Customers may also provide their own server running Microsoft Windows 2003 Server, SP2 or Microsoft SQL Server 2005 SP2.

Thermal ManagementPlease refer to the Site Survey or documentation for the appropriate server for this information.

AC System Power RequirementsPlease refer to the Site Survey or documentation for the appropriate server for this information.

DC System Power RequirementsDC power is not available for separate servers.

Desktop clients

Microsoft Desktop Client

● Windows XP (SP2)

● Vista Business

Browsers

● Internet Explorer 6 & 7

● Firefox 2.0

Maintenance ModemA direct-dial phone line must be dedicated to each maintenance modem. A regular phone line should be used. The maintenance modems enable Avaya personnel to dial into the system directly for remote support such as running diagnostics, troubleshooting, and updating software.

Conference Server Maintenance Modem

The Conference Server uses a Multi-Tech modem. A special cable is supplied to connect the the mini-DB9 COM2 connector on the rear of the CPU (CPU transition card). The COM1 connector on the front or back of the CPU cannot be used for the maintenance modem.

Getting Started


Server Maintenance Modems

Other servers use a US Robotics (USR) modem with a standard DB9 cable.

LAN Cabling


LAN CablingThe CS700/CS780 Audio Conferencing Server LAN interface connects to an Ethernet network by up to 100 meters of Category 5 or 5e cable.

The network should be partitioned to keep average network traffic levels to 60% utilization or less. Additionally, the LAN cabling must comply with all national codes.

Keep cable runs between systems and concentrators short and reasonably clear of electrical noise sources such as motors and fluorescent lighting. The specifications for the amount of disturbance that can be introduced into the link between the system and the concentrator are defined in the 8802.3 standard. The link including all connectors and patch cables must meet these specifications.

You can measure compliance directly by using cable testers from third parties specifically designed for qualifying 10/100 Base-T links. These testers verify the physical characteristics of the cable and connectors and can perform the tests for noise specified in the 8802.3 standard to verify that the link can provide reliable operation.

! CAUTION:CAUTION: Do not use “Silver Satin” cable for any portion of the link. It does not meet the

requirements for 10BaseT transmission.

See the following technical references if further wiring information is required:

● EIA/TIA 568 (Standard for structured premises wiring in North America.)

● ISO/IEC DIS11801 (Draft international standard for building wiring.)

The Avaya CS700/ 780 Platforms supports redundant failover networks.

Note:Note: The Avaya CS700/ 780 Platforms uses the same identity on both the primary and

fallback networks, so it cannot be dual homed.

T3 System LAN CablingT3 systems include a Netgear 5-port hub used to connect the CS700/CS780 Audio Conferencing Server to the T3 cards. The customer LAN connects to the Netgear hub instead of directly to the CS700/CS780 Audio Conferencing Server. (The T3 cards download their operating system from the CS700/CS780 Audio Conferencing Server. The private hub allows faster downloads than routing through the customer LAN.)

Getting Started


Network Cabling

T1/E1/ISDN Network CablingT1/E1/ISDN network cabling is shielded twisted pair (one pair transmit, one pair receive). If the cable is continuous to the CSU, PBX, or channel bank, the shield must be grounded to the frame ground at that end. If there is a DSX or other break in the cable, the shield must be connected to the shield of the other cable. The maximum cable length is 655 feet. A CSU may be used to drive signals greater distances.

A CSU is required for T1 or T1 ISDN connection to public telephone networks.

The local phone company can recommend or rent a CSU to the customer. Many kinds of CSUs are available. The CSU selected must include:

● Remote loopbacks for testing repeated T1 lines from the telephone office

● Terminating repeater power (up to ±130 Vdc)

● Alarming

● Provision for an all 1s signal to the T1 lines, if the conference system is serviced (also called blue signal or keep alive signal)

Customers have additional requirements if they need a system to connect to more than one telephone network. The system can be configured to synch to the first T1. Since there may be large accumulated jitter at the end points of two T1 networks, the CSUs in these cases require large buffers to attenuate the jitter between networks. Without adequate jitter attenuation, excessive frame slips will occur. Avaya recommends the customer discuss these requirements with the network provider.

If possible, network connections should be terminated in a main distribution frame located at the top of the rack containing the S700/780 Conference Bridge.

T3 Network CablingT3 network cabling is coaxial cable (one cable transmit, one cable receive) terminated in BNC connectors.

If possible, network connections should be terminated in a main distribution frame located at the top of the rack containing the S700/780 Conference Bridge.


Chapter 2: Installing S700/780 Hardware

This chapter describes hardware installation procedures.

Installation consists of the following steps:

1. Verify installation of power, thermal management, LAN, and network connections.

2. Verify receipt of necessary hardware and cables.

3. Mount hardware to racks as specified.

4. Connect power, keyboard/video/mouse, modems, LAN, and network connections.

5. Verify system operation.

6. Notify Support Help Desk that the system is ready to be configured. Note any discrepancies between installed facilities and the Site Survey.

Steps 1 and 2 were covered in “Chapter 1: Getting Started.” This chapter covers steps 3 through 6.

Before You BeginYou should have a working knowledge of teleconferencing concepts, customer requirements, telecommunication protocols (TCP/IP, VOIP/SIP), and UNIX commands.

Electrostatic Discharge (ESD) PrecautionsIf the replacement of any system board is required, you must adhere to industry-standard ESD precautions.

When repairing equipment in the field, the minimum equipment necessary for ESD protection is:

● Anti-static conductive mat with grounding cable.

● Wrist strap with grounding cable.

● ESD protective storage bags or other suitable containers.

Installing S700/780 Hardware


Site RequirementsBefore beginning installation, verify the information on the Site Survey as described in Chapter 1: Getting Started.

UnpackingBefore beginning installation, identify and inventory all equipment received, and verify that all needed items are available as described in Chapter 1: Getting Started.

Tools and MaterialsThe following tools and materials are required to perform the installation:

● Phillips and flat screwdrivers.

● ESD wrist strap.

● Tie wraps and labeler.

● Crimpers, pliers, RJ45 plugs, and RJ11 plugs.

● Category 5 or 5E cable.

● Fixed (socket) or adjustable wrenches.

● LAN cables.

● Power cords.

● Mouse and keyboard cables.

Installing the S700/780 Chassis



S700 Capacity● T1: 24-1152 ports

● E1: 30-1200 ports

● T3: 672- 2016 ports

● North American-ISDN: 23-1104 ports

S780 Capacity● T1: 24-576 ports

● E1: 30-600 ports

● North American-ISDN: 23-552 ports



Install the S700/780 chassis for your installation:

● To install the chassis in a 19-inch IT-style rack (front mount), use the mounting adapters as already installed on the chassis. (All models are shipped with the mounting adapters positioned for 19-inch rack front-mounting.)

● To install the chassis in a 19-inch telco-style rack (flush mount), move the mounting adapters back to the center of the chassis. Mount from the rear of the rack with the front of the chassis flush with the front of the rack.

Front

Top

Front

TopRa

ckRack



● To install the chassis in a 19-inch telco-style rack (center of gravity mount), attach the mounting adapters upside down at the center of the chassis. Mount from the front of the rack with the chassis centered.

● To install the chassis in a 23-inch telco-style rack (flush or center or gravity mount):

l For the CS700, attach the mounting adapters with the short side against the chassis side at the center of the chassis.

Front

Top

Rack

Rack



l For the CS780, use the separate mounting adapters supplied for 23-inch racks.

● Where necessary, place captive nuts into the rack rails to match the holes in the mounting adapters.

● Lift the chassis into place and secure with four rack screws on each side.

! WARNING:WARNING: The chassis is heavy. It may require two persons to lift the chassis, place it in

position, and insert the rack screws.

Front

Top

Front

Top

For flush mount

For centerof gravitymount



Card Layout for CS700 T1/E1/ISDN System

The chassis for the CS700 setup for T1/E1/ISDN operation appears as follows:

There is one DSP card for each T1/E1/ISDN network interface card.

On the back of the chassis, there are transition cards for the power supply (power connections), the embedded CRS card (if present), the CPU card, and for each T1/E1/ISDN network interface card. Other card types do not require transition cards. Unused slots on the back of the chassis have blank cover plates.

A combination floppy drive/CD-ROM drive and a removable hard drive are mounted on the right side of the upper bay.

Up to 6 T1/E1/ISDNUp to 6 DSP Cards

First DSP may haveoptional RCA jack forAnalog Audio Input

4Power Supplies

Optional Embedded CRSor blank cover plate

Network Interface Cards

CPU and CPU optionOptional SCSI RAID connector(shown) or blank cover plate

Blank cover plate



Card Layout for CS700 T3 System

The chassis for the CS700 setup for T3 operation appears as follows:

On the back of the chassis, there are transition cards for the power supply (power connections), the CPU card, and for each T3 network interface card. Other card types do not require transition cards. Unused slots on the back of the chassis have blank cover plates.A combination floppy drive/CD-ROM drive and a removable hard drive are mounted on the right side of the upper bay.

Number of T3 NICs Number of Required DSPs

1 4

2 7

3 10

1 to 3 T34 or 7 DSP Cards

First DSP may haveoptional RCA jack forAnalog Audio Input

Up to 4Power SuppliesNetwork Interface

CPU and CPU option.Optional SCSI RAID connector(shown) or blank cover plate.

Blank cover plate

Cards

0 or 3

DSP Cards



Other CS700 Configurations

Combinations of T1/E1/ISDN and T3 are possible. Combination system layouts are not shown.

● Systems with one or two T3 cards may have an embedded CRS in the left-most slot.

● Systems with one or two T3 cards may have one or more T1/E1/PRI cards.

● NICs are inserted right to left starting after the two unit blank filler plate next to the power supplies and proceeding leftward. The T3 NICs must come before (to the right of) any T1/E1/PRI NICs.

● DSPs are inserted left to right starting at the left side of the chassis. Up to seven DSPs are inserted to the left of the CPU, and up to three more are inserted to the right of the CPU as needed.

Card Layout for CS780 T1/E1/ISDN System

The chassis for the CS780 setup for T1 operation appears as follows:

There is one DSP card for each T1/E1/ISDN network interface card.

1 to 3

DSP CardsFirst DSP may haveoptional RCA jack forAnalog Audio Input

1 or 2Power Supplies

Network

CPU and CPU option.Optional SCSI RAID connector(shown) or blank cover plate.

Blank cover plate

CardsInterface

T1/E1/ISDN

CD-ROM& Floppy

RemovableHard Disk1 to 3

Optional Embedded CRS



On the back of the chassis, there are transition cards for the power supply (power connections), the embedded CRS card (if present), the CPU card, and for each T1/E1/ISDN network interface cards. Other card types do not require transition cards. Unused slots on the back of the chassis have blank cover plates.

A combination floppy drive/CD-ROM drive and a removable hard drive are mounted on the right side of the system.

Installing the Dot Hill RAID ChassisThe Dot Hill RAID chassis can be installed in an IT-style rack (with front and rear mounting rails) or in a telco-style rack.

! Important:Important: The Dot Hill RAID must be installed close enough to the S700/780 so that the

six-foot cables can reach from the SCSI connector on the back of the RAID to the SCSI connector on the front of the S700/780.

Installing the Dot Hill RAID Chassis


IT Rack MountingTo install the Dot Hill RAID chassis in an IT-style rack (with front and rear mounting rails), follow these steps:

1. Install the rear bracket to the back of the rack. Use a minimum of 2 screws when mounting the brackets.

2. Locate the proper mounting holes for the rack depth. The rear chassis holes should align with the marks on the side brackets indicating the rack depth.

3. Attach the side brackets to the left and right sides of the Dot Hill RAID array chassis. Use a minimum of 6 screws when mounting the brackets. (Shown aligned for 27-inch rack depth.)



4. Lift the chassis and slide the side brackets into the rear brackets. Secure the front brackets with 2 screws each.

5. Secure the side brackets to the rear bracket with 4 screws each.

Installing the Dot Hill RAID Chassis


Telco Rack Flush MountingRefer to the drawing below to install flush mounted in a telco rack:



Telco Rack Center of Gravity MountingRefer to the drawing below to install at center of gravity in a telco rack:

Installing the KVM Switch and Application Servers


Installing the KVM Switch and Application ServersThe optional KVM switch and application servers must be installed in an IT-style rack (front/rear mounting rails).

! Important:Important: If a KVM switch is used, the application servers must be installed close enough to

the S700/780 for the KVM cables to reach.

If chassis slides are included, please refer to the instructions included with the slides.

Note:Note: A keyboard/mouse “Y” cable is required to connect the KVM to the embedded

CRS. The S700/780 CPU does not require a mouse.

Before installing, unpack and verify the physical condition of the KVM switch and application servers. Contact audio web conferencing support if any discrepancies are found.

Connecting the System! Important:

Important: DO NOT connect power to the system until all hardware has been mounted to racks or otherwise placed in service locations.

Power Connections

CS700 AC Power

The CS700 uses dual AC power feeds. For redundant operation, connect each cord to a separate circuit. Avaya recommends the use of uninterruptible power supplies (UPS) for each AC feed.



! Important:Important: Appearance may vary slightly.

CS700 DC Power

The CS700 uses single or dual DC power feeds.

Circuit Breakers(Power Switch)Ground Stud

ESD Jack

AC Power Cord Receptacle (1)Ground Stud

ESD Jack

AC Power Cord Receptacle (2)

REAR VIEWS700 Power Supply

Connecting the System




CS700 Grounding

The CS700 has a pair of grounding studs on the power input panel to tie into the facility and rack ground systems.

ESD Jack

Grounding Studs

Power Switch

Jumper




CS780 AC Power

The CS780 uses a single AC power feed. Connect the power cord to a suitable power source. Avaya recommends the use of an uninterruptible power supply (UPS) for the AC feed.

Power Switch

AC Power Cord Receptacle




CS780 DC Power

The CS780 uses single or dual DC power feeds.



CS780 Grounding

The CS780 (DC power only) has a grounding stud on the power input panel to tie into the facility and rack ground systems.

KVM Switch AC Power

Connect the AC power cord to a suitable power source. Avaya recommends the use of an uninterruptible power supply (UPS) for the AC feed.


ESD Jack

Grounding Stud

Power Switch

Jumper



Dot Hill RAID AC Power

The Dot Hill RAID has dual AC power supplies, one located on each side of the rear chassis.

For redundant operation, connect each cord to a separate circuit. Avaya recommends the use of an uninterruptible power supply (UPS) for each AC feed.

0 1



Dot Hill RAID DC Power

The Dot Hill RAID has dual DC power supplies, one located on each side of the rear chassis. These power supplies are similar in appearance to the AC power supplied, except for a different power connector.

! Important:Important: Use only the DC power cords provided with the system.

Connect the pigtail end of the cables as follows:

For redundant operation, connect each cord to a separate circuit.

Application Servers AC Power

Application servers usually require a single AC power feed. Connect the AC power cord to a suitable power source. Avaya recommends the use of an uninterruptible power supply (UPS) for the AC feed.

Maintenance Modem AC Power

Connect the power supply to a suitable AC power source. Connect the low-voltage power output plug of the power supply to the modem power input jack. Avaya recommends the use of an uninterruptible power supply (UPS) for the AC feed.

! Important:Important: The MultiTech modem is used with the S700/780 CPU. All application servers

use the US Robotics (USR) modems.

Pin Voltage Color

A3 Return Red

A2 GND Green/Yellow

A1 -48 VDC Black



Keyboard/Video/Mouse (KVM) SwitchTo connect the KVM switch, follow these steps:

1. Connect the keyboard, monitor, and mouse to the KVM input connectors.

2. Use one of the supplied octopus cables (single connector on the KVM end spreads out to three cables with separate connectors on the CPU end) to connect each application server.

- When connecting to the S700/780 CPU, connect only the keyboard and monitor. No mouse connection is required. The monitor connects in the front. The keyboard connects in the front or rear as convenient.

Monitor

Keyboard

CPU Card

FRONT

REAR

VIEW

VIEW

Keyboard



- When connecting to an embedded CRS, use a “Y” cable to connect both the mouse and keyboard to the single dual-purpose connector on the CRS. The monitor connects in the front. The keyboard and mouse connect in the rear.

RAID Connection (Optional)The Dot Hill RAID system has two independent bus segments that can be connected to separate S700/780 conferencing servers. The RAID system will be provided in one of the following configurations:

● Single CPU setup populated with three disks and one hot spare.

● Dual CPU setup populated with three disks and one hot spare for each segment.

Monitor

Keyboard & Mouse(“Y” Cable)

eCRS Card

FRONTVIEW

REARVIEW



Note:Note: Earlier versions of the RAID chassis have four (smaller) disks and one hot spare

for each segment. The earlier version also has sixteen vertical drive bays while the newer version has twelve horizontal drive bays. The drawing below shows the occupied drive trays.

Early Versions

Current Version



Single CPU/RAID Connection

To connect a single CPU and the Dot Hill RAID, connect a SCSI cable from Channel 1 (CH1) on the back of the Dot Hill device to the SCSI port on the front of the CPU option card.

Note:Note: The RAID device must be powered up before the bridge.

Dual CPU/RAID Connection

To connect two CPUs to the Dot Hill RAID, follow these steps:

1. Connect a SCSI cable for dual bus configuration.

2. Connect a SCSI cable from Channel 1 (CH1) on the back of the Dot Hill device to the SCSI port on the front of the first CPU option card.

CRIT MAJ MIN

ACO

ACORUN

PWRIDE

USB2

USB1

CPU CardFRONTVIEW

Dot Hill RAIDREAR VIEW




3. Connect a SCSI cable from Channel 3 (CH3) on the back of the Dot Hill device to the SCSI port on the front of the second CPU option card.

Note:Note: Four RAID drives will be required to support two CPUs.

Maintenance Modems

S700/780 Maintenance Modem

The S700/780 uses the MultiTech modem with a special mini-DB9 connector.

CRIT MAJ MIN

ACO

ACORUN

PWRIDE

USB2

USB1

CRIT MAJ MIN

ACO

ACORUN

PWRIDE

USB2

USB1

CPU CardFRONT VIEW

CPU CARDFRONT VIEW




Connect the mini-DB9 connector to the COM2 port on the rear of the S700/780 CPU card. Connect the other end of the cable to the MultiTech modem.

Note:Note: The modem must be connected to the COM2 port. It will not work if connected to

the COM1 port.

COM2 modem port

(Mini-DB9 connector)

REAR VIEWCPU Card



Embedded CRS Modem

The embedded CRS uses a US Robotics (USR) modem connected to the COM1 port on the front of the eCRS card.

Application Servers

When separate Separate Client Registration/Web Portal/Web Conferencing Servers are used, a US Robotics (USR) modem is connected to the COM1 port.

Tip:Tip: Do not use the serial connector on the rear of the server for the modem as it does

not have the control lines required by the modem.

COM1 modem port

FRONT VIEWeCRS Card



LAN Connections

! Important:Important: Connect the primary LAN to Ethernet Port B with a 5550 CPU and Port A with a

5551 CPU. If there is nothing plugged into Port A with a 5551, the LAN connection will not fail over and activate on Port B. Optionally, you can plug the primary LAN to Port A for both a 5550 and a 5551 CPU and delete the Port B LAN option if no failover is being used. If a secondary LAN is later added, Port B can be added back to the configurations using SCOAdmin.

If a secondary LAN is provided, Avaya Support will configure the backup LAN on the CPU card as needed.



T1 Systems CPU Card (Normal)

Primary LAN connections are normally made to Ethernet Port B on the rear panel. You can change the BIOS setting if it becomes desirable to connect to the front panel.

T1 Systems CPU Card (Alternate)

To use the front or rear panel connections, with a 5551 CPU, follow these steps:

1. Make sure the monitor and keyboard are connected to the bridge (through the KVM switch).

2. Power cycle the bridge by turning off the power and turning it back on.

3. Press F2 to enter the BIOS.

4. Use the arrow keys to navigate to ENet Connector Locations.

5. Press Enter to select the submenu.

Primary LAN

CPU CardREAR VIEW

Not Configured



6. Use the arrow keys to navigate to Ethernet A or Ethernet B as necessary.

7. Use the numeric keypad + and - keys to set to Front or Rear as desired.

8. Press F10 to save and exit.

Connect the primary LAN to Ethernet Port B. If a secondary LAN is provided, Avaya Support will configure Port A on the CPU card as needed.

Tip:Tip: The previous steps are not required when connecting to a 5550 CPU. The

installed BIOS will automatically set the port configuration as Front or Rear.

Primary LAN

Not Configured

Primary LAN

Not Configured

CPU CardFRONT VIEW

or CPU CardREAR VIEW



T1 Systems eCRS Card

Primary LAN connections are made to Ethernet Port A on the rear panel.

T3 Systems

T3 systems are provided with a 5-port NetGear hub to allow faster communications between the CPU card and the T3 Network Interface Cards (NICs). (The NICs download their operating system from the CPU card.)

Connect the primary Ethernet LAN to the NetGear hub. Then connect the remaining ports to the primary Ethernet connections on the CPU card and the T3 NICs.

Primary LAN

Not Used

eCRS CardREAR VIEW



! Important:Important: Connect to Ethernet Port B on the CPU card and to Ethernet Port A on the T3

card(s). Consult Avaya Support for instructions when a secondary LAN connection is used.

Note:Note: You may find it desirable to switch the CPU card BIOS to use the front ports. See

T1 Systems CPU Card (Alternate).

CPU CardREAR VIEW

T3 NICsFRONT VIEW

NetGear Hub

Primary LAN

1 2 3 4

Uplink

5



Setting Up T3 Cards for LAN

The rear transition module for the T3 has a console port near the bottom of the card. Connect a serial cable, provided with the bridge, to COM1 or COM2 on your console.

Use a dumb terminal or a laptop running hyperterminal configured for 9600 baud, 1 stop, N parity, and no handshaking.

When the card is reset (power cycle), there is a 5-second countdown when autoboot is enabled. To configure the card, interrupt the countdown by hitting any key.

To set the IP address and parameters for each T3 card, follow these steps:

1. When you receive the tslinux prompt, type set.

tslinux> set

A list of parameters and values displays:

autoboot : yesbaudrate : 9600boardAddress : <ip address>cmdLine : console=ttyS0,%r ip=%b:%h:<gateway address>:255.255.255.0:<card name>:eth0 nfsroot=%h:/sberoot mem=124MgoAddress : 0x00400000hostAddress : <bridges ip address>imageName : jImage2.bin.4.0loadAddress : 0x00400000pciBoot : nouseBootp : nouseTftp : yesenetAPort : frontenetBPort : frontbootEnet : ENET-A

2. To change a value, use:

tslinux> set [option name] [value]

(for example, set boardAddress 192.168.1.123)

3. Save your changes, type store.

tslinux> store

Repeat steps 1, 2, and 3 for each T3 card.

Note:Note: Additional setup for T3 cards must be performed by Avaya Support. These steps

allow remote access to the T3 cards for configuration.



Analog Music ConnectionIf an analog music source is provided, connect it to the RCA jack on the first DSP card. The connections accepts a maximum of 5 VPP at 20 K ohms input impedance.

The analog music connection is usually made to the left-most DSP card. There are several conditions under which the analog music connection is made differently:

● The analog music connection is made to the left-most DSP card slot as shipped and originally installed. If a system is expanded so that the eCRS card (in the left-most slot in the chassis) is replaced by a DSP card, the connection is made to the original DSP card (in the second slot from the left) and not to the new one installed in the eCRS (left-most) slot.

● If the system originally included a DSP card in the left-most chassis slot (eCRS slot), the analog music connection is made to that DSP card.

● If the slots are renumbered, the analog music connection is made to the card in the DPS slot zero. For this situation, request help from Avaya Support for this product.

● If you encounter problems with the analog music connection, request help from Avaya Support for this product to verify the slot which should contain the DSP with the RCA jack.

HOT SWAP

RadiSys.SP-6040

FAIL RUN

PMC

RS-232

RCA Jack forAnalog Music Input



T1/E1/ISDN Network ConnectionsUp to eight T1/E1/ISDN circuits connect to each T1/E1/ISDN interface card. Use Category 5 or 5e patch cords to connect the circuits on the main distribution frame to the bridge.

Note:Note: On E1 configurations, some ports may be disabled to maintain balance between

trunks and DSP resources.

Label both ends of each patch cord with the circuit number.

1 2 3 4 5 6

First Circuit

Last Circuit

2nd Circuit

3rd Circuit

9th Circuit

17th Circuit

8th Circuit

REAR VIEWFirst card ison the rightof front paneland on the leftof rear panel.

Cards are numberedfrom the right on thefront.



T3 Network ConnectionsEach T3 card accepts one T3 circuit. Separate BNC connectors are used for transmit and receive cables.

Cards are numbered from the right in front view.

Label both ends of each patch cord with the circuit number.

123

First Receive

First Transmit

Last Receive

Last Transmit

FRONT VIEW



Alarm Relay Connections (CS700 Only)Alarm relay connections for the CS700 are provided at the terminal strip on the top of the CPU rear panel transition card. The customer must provide an appropriate connector or wiring harness.

● The alarm contacts are dry relay contacts configured by default to be normally open, but can be configured to be normally closed with jumpers on the transition cards. See “Alarm Contact Configuration” below.

● There are two sets of contacts, one for visual alarms (V) and one for audible (A) alarms.

● Within “visual” and “audible,” each set has contacts for Critical, Major and Minor alarms.

● “Ei1” and “Ei2” are not used.

● Initially, when an alarm is asserted, both the audible and visual contacts for that alarm will be activated.

● If the user presses the Alarm Cut-Off button (ACO) on either the CPU front panel or the transition card panel, the audible alarm contacts will be de-activated.

● The visual alarm contact will be de-activated when the alarm condition is cleared.

Alarm Contact Ratings

Rated Resistive Load: 0.4 A at 125 VAC 2.0 A at 30 VDC

Rated Inductive Load: 0.2 A at 125 VAC 1.0 A at 30 VDC

Maximum Operating voltage: 250 VAC 220 VDC

Maximum Operating current: 3.0 A (AC resistive)1.5 A (AC inductive)

3.0 A (DC resistive)1.5 A (DC inductive)

Switching capacity: 50 VA, 60 W (resistive)25 VA, 30 W (inductive)

Minimum load: 10 uA at 10 mVDC



Terminal Block Configuration

Alarm Contact Configuration

The alarm contacts are dry relay contacts configured by default to be normally open.

To configure the alarm contacts as NO or NC, follow these steps:

1. Remove the CPU transition card.

2. Observe the field of jumpers labeled with output name and NO and NC positions.

3. Set each output as desired by moving the jumper.

4. Replace the CPU transition card.



Power Up and Initial Testing

Power Up SequenceIf RAID storage is present, it should be powered up and ready before any bridges that connect to it are powered up.

Remember to power up the KVM switch, the maintenance modems, and any application servers before powering up the bridge.

Setting IP Addresses

Set IP Address for S700/780 CPU

Note:Note: To login as root, you must request the assistance of Avaya Support for this

product.

To set the IP address for the S700/780 CPU, follow these steps:

1. Switch the KVM switch to the S700/780 CPU.

2. Log in as root.

3. Open scoadmin.

scoadmin

4. Select Networking | Network Configuration Manager.5. Select TCP/IP.

6. Select View Protocol.7. Check current settings for customer IP information. Make sure the settings specify the

correct values.

Set IP Address for Application Servers

All application servers (separate or embedded CRS, Web Portal, Web Conferencing) run Windows 2003 Server.

Note:Note: To log in as an administrator, you must request the assistance of Avaya Support

for this product.



For each application server, follow these steps:

1. Set the KVM switch to connect the keyboard, monitor, and mouse to the application server.

2. Click Start.3. Select Settings |Control Panel.4. Double-click Network Connections.

5. Select the network interface card.

6. Select File | Properties (or right-click and select Properties).

7. Select Internet Protocol (TCP/IP).8. Click Properties.

9. Enter the IP Address, Subnet Mask, and Default Gateway address from the Site Survey.

10. Enter the Preferred DNS Server and Alternate DNS Server addresses from the Site Survey.

11. Click OK.

12. Click OK.

Board Swapping● DSP cards may be hot-swapped in any system that has more than one DSP card. See

Board Swapping (Hot Swap DSP) on page 69.

● T1/E1/PRI cards may be hot-swapped when the feature has been installed, when all installed cards are NS301, and when all replacement cards are NS301 revision AC or later. See Board Swapping (Hot Swap T1/E1/PRI NIC) on page 70.

! Important:Important: For all other board swaps, you MUST shut down the system.

Swapping Cards (Normal Shut down)Unless the system has failed, follow these steps to shut down the system to replace cards:

1. Shut down any embedded CRS first.

a. Switch to the embedded CRS on the KVM switch.

b. Double-click the “Do Stop” Icon on the screen. This will shut down the Billing/Scheduling Monitor (BS) and allow you to shut down all applications.

c. Close all applications. (The applications will be minimized at the bottom of the screen.)

d. Click “start.”

e. Click “shutdown.”



2. After the CRS is shut down, shut down the bridge. Switch back over to the bridge on the KVM switch.

3. Press the Enter key on the keyboard. The Log In prompt will appear.

4. For the Login name, enter dcbmaint and press Enter.

5. For the password, enter mlink700 and press Enter.

You will now be logged into the Main Maintenance Menu.

6. Using the arrow keys, arrow down to the menu entry for System Shut Down.

7. Press the Enter key.

8. Enter the word yes.

The bridge will begin to shut down.

9. When you see the message that it is safe to power the system off, shut off the power switch/es on the back of the bridge.

10. Be sure you are wearing an ESD strap that is connected to a proper ground.

11. Locate the card to be replaced.

12. Loosen the captive screws on the front top and bottom of the card.

13. Grasping the black tabs (top and bottom) of the card, push them away from each other. This will extract the card from the backplane.

14. Slide the card completely out of the chassis.

15. Place the new card in the correct slot and slide it in until it is firmly seated in the backplane.

! CAUTION:CAUTION: Pins on the backplane are delicate and bend easily. Do not touch the card,

components, or connectors. Handle only by the edges.

16. Lock the black tabs to fully engage the card.

17. Tighten the captive screws.

18. Power up the bridge. Turn up the power to the modem(s), monitor, KVM switch, and bridge. If RAID equipped, turn up power to the RAID array first. Verify that the bridge powers up correctly. Watch the monitor and verify there are no errors.

If equipped with an embedded CRS blade, the CRS will power up when you power up the bridge.

Swapping Cards (System Failure)

If the system has failed so that a shutdown is not possible, follow these steps:

1. Shut off the power switch/es onthe back of the bridge.













10. Power up the bridge. Turn up the power to the modem(s), monitor, KVM switch, and bridge. If RAID equipped, turn up power to the RAID array first. Verify that the bridge powers up correctly. Watch the monitor and verify there are no errors.


Board Swapping (Hot Swap DSP)

Note:Note: If there is only one DSP, it cannot be hot-swapped. Use the procedure in

“Swapping Cards (Normal Shut down) on page 67” to shut the system down and swap the card.

To hot swap a DSP, follow these steps:


2. Loosen the captive screws.

3. Flip the card’s top latch half-way up and bottom latch half-way down.

The blue hot swap LED will light.

! CAUTION:CAUTION: Wait for the blue hot swap LED to light before disengaging card.

4. Flip the top and bottom latches all the way to disengage the card, and slide the card out of the chassis.

5. Place the new card in the slot, and slide it in until it is firmly seated in the backplane.







Board Swapping (Hot Swap T1/E1/PRI NIC)

Note:Note: If there is only one NIC, it cannot be hot-swapped. Use the procedure in

“Swapping Cards (Normal Shut down) on page 67“ to shut the system down and swap the card.

! Important:Important: T1/E1/PRI NICs can only be hot swapped if:

- The feature is provided.

- The replacement cards are NS301 revision AC or later. Examine the label on the replacement card and verify that it is revision AC or later before inserting it.

The cards are physically similar enough that it is hard to identify the model and revision. A distinctive label has been applied to NS301 revision AC and later cards.

! CAUTION:CAUTION: Only NS301 revision AC or later NIC cards can be inserted while the system is

powered on. Inserting older versions while power is applied may cause faults in the bridge.

Label



To hot swap a NIC, follow these steps:

1. Switch to the bridge on the KVM switch.

2. At the prompt, type:

isdnmgr -stop <boardNumber>

where the boards are numbered from 1 starting on the right of the front panel.


4. Loosen the captive screws.

5. Wait approximately 30 seconds for the blue hot swap LED to light.

6. Flip the top and bottom latches all the way to disengage the card, and slide the card out of the chassis.

7. Place the new card in the slot, and slide it in until it is firmly seated in the backplane. Use caution as the pins on the backplane are delicate and bend easily. Take care to not touch the card, components or connectors. Handle only by the edges.



10. At the prompt type:

isdnmgr -start <boardNumber>



Cleaning Up and Labeling the SystemTo clean up and label the system, follow these steps:

1. Label all hardware with name and IP address.

2. Label each end of each cable, except network cabling, with where it comes from and where it connects to.

3. Label each end of each network cable with the circuit identification. (Adding cards when expanding a system may involve moving cables.)

4. Make sure there are no loose cables or wires hanging from the system. This could cause injury to personnel or the system if a cable is accidentally pulled. All cables should be tie wrapped neatly.

5. Physically inspect the system and general area to ensure no parts, shipping material, cables, or debris are left behind.

Notifying the Help Desk as Ready for ConfigurationWhen all of the installation tasks have been completed, notify the Help Desk that the system is ready for remote configuration.

! Important:Important: Notify the Help Desk of any changes or inconsistencies you have found in IP

addresses, telephone numbers, and other items specified on the Site Survey.


Chapter 3: Updating Hardware

Hardware update may be required for one of the following reasons:

● Activating additional user ports (adding network connections).

● Software version upgrade requires more processing power.

This chapter describes how to identify existing hardware and how to replace or add components.

Replacing and Installing Cards

Shutting Down the SystemIt is necessary to shut down the system for most hardware upgrades.

Follow these steps to shut down the system:

1. Shut down any embedded CRS.

2. Switch to the embedded CRS on the KVM switch.

a. Double-click the “Do Stop” Icon on the screen. This will shut down the Billing/Scheduling Monitor (BS) and allow you to shut down all applications.

b. Close all applications. (The applications will be minimized at the bottom of the screen.)

c. Click “start.”

d. Click “shutdown.”

3. After the CRS is shutdown, shut down the bridge.

a. Switch back over to the bridge on the KVM switch.

b. Press the Enter key on the keyboard. The Log In prompt will appear.

c. For the login, enter dcbmaint and press Enter.

d. For the password, enter dcbmaint and press Enter.

You will now be logged into the System Maintenance Main Menu.

e. Using the arrow keys, arrow down to the menu entry for System Shutdown.

f. Press the Enter key.

Updating Hardware


g. Enter the word yes.

The bridge will begin to shut down.

h. When you see the message that it is safe to power the system off, move to the back of the bridge and shut off the power switch/es.

Replacing CardsTo replace cards, follow these steps:

1. Shut down the system.

2. Be sure you are wearing an ESD strap connected to a proper ground.


4. Disconnect any cables from both the front and the back of the card.









11. Connect any necessary cables.

12. Power up the bridge. Turn on the power to the modem(s), monitor, KVM switch, and bridge. If RAID equipped, turn up power to the RAID array first. Verify that the bridge powers up correctly. Watch the monitor and verify there are no errors.


Identifying Outdated Equipment


Adding CardsSee the description of individual cards to determine whether transition cards (rear) are also required.

To add cards, follow these steps:

1. Shut down the system.

2. Be sure you are wearing an ESD strap connected to a proper ground.

3. Locate the filler panel that covers the slot.

4. Loosen the screws on the top and bottom of the filler panel.

5. Remove the filler panel from the chassis.

6. If a transition card (rear) is also to be added, remove the filler panel from the rear of the same slot.

7. Place the new card in the correct slot, and slide it in until it is firmly seated in the backplane.





10. If a transition card (rear) is also to be added, install the transition card in the rear of the same slot.

11. Connect any necessary cables.

12. Power up the bridge. Turn up the power to the modem(s), monitor, KVM switch and bridge. If RAID equipped, turn up power to the RAID array first. Verify that the bridge powers up correctly. Watch the monitor and verify there are no errors.


Identifying Outdated EquipmentOnly the CPU card and the T1/E1/PRI NIC card have multiple versions. Any update will use the latest available version. It may also be necessary to update to a combination CD/Floppy drive when updating the CPU card.

Updating Hardware


CPU Cards

There are several CPU cards, but only one is current. You can recognize older CPU cards by their dark (almost black) color.

Both the CPU and the CPU transition card (rear) should be replaced with the current version. The new CPU card may have a blank option panel or a SCSI connector.

Note:Note: The external connectors are located in different places on the new CPU and

transition cards.

Old CPU card(several variations)

New CPU cardBlank option

New CPU cardSCSI option

New CPUTransitionCard (Rear)



! WARNING:WARNING: There is a 40-pin (rounded ribbon) cable (ATAPI) connecting the CPU transition

card to the hard drive and CD drive. There is a 34-pin (rounded ribbon) cable connecting the CPU transition card and the floppy drive. Be careful removing this card so that you do not damage the cables.

! Important:Important: You must disconnect the 40-pin cable and 34-pin cable from the old CPU

transition card and connect them to the corresponding connectors on the new CPU transition card. (You will be replacing the 34-pin cable if you are replacing the floppy drive with the combination CD/floppy drive.)

34-pin floppy

40-pin CD & HDD

CPU Transition card

(ATAPI) cable plug

REAR VIEW

Match red stripeto marked end ofsocket

cable plug

Updating Hardware


CD/Floppy Drive

If you already have a combination CD/floppy drive, you do not need to replace it. Otherwise, when replacing a CPU card that has a floppy drive option, you should also replace a CD-only drive with a combination CD/floppy.

To replace a CD-only drive with a combined CD/floppy drive, follow these steps:

1. Power down the system.

2. Remove the screws and/or latches holding the drive bay(s) in place. (You must remove both drive bays on the S780 to be able to access the cables.)

CD DriveFloppy Drive

S700

S780

4 S

crew

s 8 Screws,4 Latches,Top andBottom

CS780

S70

0



3. Lift the drive bay(s) out of the chassis, and remove the cables from the drives.

It is easier to remove the end connector from the hard disk first and then the middle connector from the CD drive.

4. Remove the power connectors from both drives.

5. Remove the CD drive from the panel. Save the screws.

6. Mount the new CD/floppy drive to the panel using the saved screws.

7. Route the new floppy (34-pin) cable from the CPU Transition card to the CD/floppy drive. Follow the routing for the existing 40-pin ATAPI cable. Secure the new cable with tie wraps.

The cable routing doesn't have to be followed exactly. The important thing is that there is enough slack so that the drive bay(s) can be removed from the front of the system without having to remove the back panel.

8. Replace the cables to the drives. Be sure the red stripe on each cable lines up with the marking on the connector.

It is easier to reconnect the middle connector to the CD/floppy drive first and then the end connector to the hard disk drive.

The red stripe on the 34-pin floppy cable should be next to the red stripe on the 40-pin ATAPI cable.

CD-OnlyDrive

Hard DiskDrive

40-pin ATAPICable

Molex 4-pinPower Connector


MiddleConnector

EndConnector

RedStripe

Updating Hardware


9. Reconnect the power cables to both drives.

10. Replace the drive bay(s) in the chassis and secure with the latches and/or screws.

T1/E1/PRI NIC Cards

! CAUTION:CAUTION: All versions of the T1/E1/PRI NIC can be used provided that the cards are not hot

swapped. If hot insertion is required, you must have NS301 revision AC or later.

The cards are physically similar enough that it is hard to identify the model and revision. A distinctive label has been applied to NS301 revision AC and later cards.

! CAUTION:CAUTION: Only NS301 revision AC or later NIC cards can be inserted while the system is

powered. Inserting older versions while power is applied may cause faults in the bridge.

CD/FloppyDrive

Hard DiskDrive

40-pin ATAPICable



MiddleConnector

EndConnector

34-pin Floppy Cable

RedStripe

Label

Installing Additional Cards


Installing Additional CardsTo expand an existing system, add T1/E1/ISDN cards, T3 cards, and DSP cards. Detailed instructions follow the system layout diagrams.

Adding T1/E1/ISDN Cards to CS700

! Important:Important: When adding T1/E1/ISDN cards, you must also add transition cards in the rear.

Add one DSP card for each Add T1/E1/ISDN cards in the

Maximum 6 T1/E1/ISDN cards.added T1/E1/ISDN card in the left-most available slot.

right-most available slot.

1234561 2 3 4 5 6

Updating Hardware


Adding T1/E1/ISDN Cards to CS780

! Important:Important: When adding T1/E1/ISDN cards, you must also add transition cards in the rear.

Add one DSP card for each added T1/E1/ISDN card in the left-most available slot.

Add T1/E1/ISDN cards in the

Maximum 3 T1/E1/ISDN cards.right-most available slot.

1 2 3 321



Adding T3 Cards to S700

! Important:Important: When adding T3 cards, you must also configure and add transition cards in the

rear.

Setting T3 Options

Please refer to: Setting Up T3 Cards for LAN on page 60.

Number of T3 NICs Number of Required DSPs

1 4

2 7

3 10

Add DSP cards for each added T3 card in the left-most available slot.

Add T3 cards in the

Maximum 3 T3 cards.right-most available slot.

1 2 3 4 5 6 7 8 9 10 3 12

Updating Hardware


Installing NICs/DSPsIt may be necessary to install an additional NIC when activating additional user ports to a system. For every NIC you install, you must also install at least one DSP card. There are a maximum of 10 slots available for DSPs on the CS700 and a maximum of 3 slots available for DSPs on the CS780.

● Each T1/E1/PRI NIC requires one DSP.

● The first T3 NIC requires four DSPs.

● The second and third T3 NICs require 3 DSPs each.

To install NICs/DSPs, follow these steps:

1. Shut down and power off the system.

2. Remove the filler panel covers for the NICs/DSPs and the corresponding transition cards.

3. Install and secure the cards in the appropriate slots.

● DSPs install in the left-most available slot. On the CS700, up to 7 DSPs can be installed to the left of the CPU, and up to 3 more can be installed to the right of the CPU. On the CS780, up to 3 DSPs can be installed to the far left of the CPU.

● NICs install in the right-most available slot. On the CS700, up to 6 NICs can be installed to the right of the CPU. On the CS780, up to 3 NICs can be installed to the immediate left of the CPU.

! WARNING:WARNING: NS300 and NS301 NIC cards have slide-in guides that will come in contact with

the backplane. Some older systems may have grounding pins in a location that can come in contact with the slide-in guides on the NIC cards causing them to bend or break upon installation. Therefore, before inserting any NS300 or NS301 NIC card, verify that there are no grounding pins on the backplane.

4. Turn on the system.

Note:Note: You must specify the number of cards installed in the bridge after you install

additional cards. See the management interface’s System Maintenance Main Menu > Network Configuration > Trunk Configuration > Set Board Count option as described in the Administration and Maintenance Guide for the S700/780 Conferencing Servers.



Special Considerations for Analog Music ConnectionsThe analog music connection is usually made to the left-most DSP card. There are several conditions under which the analog music connection is made differently:




● If you encounter problems with the analog music connection, request help from Avaya Support for this product to verify the slot that should contain the DSP with the RCA jack.

Updating Hardware



Chapter 4: Troubleshooting

Describes potential system problems and recommended actions to correct problems. It also lists and describes system error messages.

Interface SpecificationsThis section lists the system’s physical interface specifications.

Trunk Interface

Feature Description

Frame Rate 8 kHz

Bit Rate 1.544 MHz (T1), 2.0MHz (E1)

Framing Pattern T1Extended Super Frame (ESF)Super Frame (SF)E1CRC4Basic

Signal Class Robbed Bit (or E&M), ISDN

Address Signaling DTMF

Terminating Impedance T1 = 100 OhmsE1 = 120 Ohms

Cable Type Shielded twisted pair (1 pair transmit, 1 pair receive)

Plug RJ48C, 8-pin modular plug (CA48C in Canada)

Maximum Cable Length 655 ft. (~200m)

Clocking Normally received from network (±130 ppm)Optionally internally generated.

Troubleshooting


Local Maintenance PortThe Console Port (COM1) is a PC AT-style serial port with a DB9 connector.

LAN Interface CS700/CS780 Audio Conferencing Server LAN ports specifications:

T3 InterfaceCS700 T3 ports specifications:

Feature Description

Max. Packet Rate Customer site dependent

Bit Rate 10/100 Mbps

Signaling ISO/IEC 8802.3 10BaseT or 100BaseTx

Media Unshielded, two twisted pair; CAT-5 cable

Connector RJ45

Terminating Impedance 100 Ohms

Max. Cable Length 100 meters

Feature Description

Bit Rate 44.736 Mbps

Signaling B3ZS

Connector BNC(2) – 1 Tx, 1 Rx

Cable Type Coaxial, 75 Ohm impedance

Terminating Impedance 75 Ohms

Max. Cable Length 100 meters

Hardware Problems


Hardware Problems Note:

Note: To log in as root, you must request the assistance of Avaya Support for this product.

Table 1: Troubleshooting Hardware Problems

Category Description Action

Bootup Unable to boot. ● Verify power supply LEDs are on.● Check seating of boards in unit.● Verify power supply voltages.● Verify hard disk cable is connected.● Reload software.● Replace hard drive.● Verify the power switch is in the on

position.● Check seating of all boards, including

transition cards.● Replace CPU.

Diskette Drive

LED does not light.

● Check drive cable.● Check whether diskette is upside

down.● Check whether devices are mounted

by typing df at UNIX prompt.● Check mount argument:

mount –F dosfs /dev/dsk/f0t /mnt

Secondary Hard Drive

LED does not light.

● Check drive cable.● Check whether devices are mounted


mount –F vxfs /dev/dsk/c0 /usr3

CD-ROM Drive

LED does not light.

● Check cable to CPU transition card.● Check whether devices are mounted


mount –F cdfs –o ro /dev/cdrom/cdrom1/ /mnt/cd

Troubleshooting


DSP Problems

Table 2: Troubleshooting DSP Problems

Description Action

Red Fail Light Red fail light after power up, but before running DCB indicates the board failed power-on self-test and should be investigated. If it comes up in this state consistently, it should be replaced.

Note:Note: After the DCB runs, the LED is cleared

regardless of any faults.

All DSPs flash blue hot-swat LEDs in unison

Indicates the system has lost the clock on the TDM bus, most likely because the trunk specified as the clock reference is down and the fallback is down or not configured. This is not a fault with the DSP.

Log Errors ● Check run/fail lights on front of board.● Reseat boards.● Reload software.

Analog Music The analog music connection is usually made to the left-most DSP card. There are several conditions under which the analog music connection is made differently:




● If you encounter problems with the analog music connection, request help from Avaya Support for this product to verify the slot that should contain the DSP with the RCA jack.

Trunk Problems


Trunk Problems

Table 3: Troubleshooting Trunk Problems

Type Description Action

Red Alarm Too many consecutive zeros in T1 signal, causing a loss of clock condition.

● Check receive T1 wiring.● Check and adjust as

necessary Layer 1 Configuration settings (Maintenance Menu | Network Configuration | Layer 1 Configuration).

Blue Alarm Far end of T1 is not receiving T1 signal sent by DCB.

● Check transmit wiring.● If system uses AMI framing

and condition is intermittent on far end, increase the yellow alarm timer in Maint if possible.

Yellow Alarm

Local T1 connection is working, but there is a problem elsewhere in the network.

Call network provider.

Frame Slips

Poor synchronization of T1 clocks.

If there are multiple sources of T1s, such as some from public network and some from PBX, the PBX may not be synchronized to the network.It is almost always best to sync to the carrier and let the PBX trunks slip.

BPV A bit error in the received T1 signal.

Problem may be caused by far end sending B8ZS and system configured for another zero code suppression parameter. Check with network provider and adjust zero code suppression in Maint if necessary.Likely causes are cable routed close to noisy equipment, poor connection in cable, or repeater performance problem.

Errored Seconds

Some bits in the T1 signal are received in error.

Problem is usually outside the system. Likely causes are cable routed close to noisy equipment, poor connection in the cable, or repeater performance problem. (AMI framing does not support this feature.)

1 of 4

Troubleshooting


CRC Seconds

Some bits in the T1 signal are received in error.

Problem is usually outside the system. Likely causes are cable routed close to noisy equipment, poor connection in the cable, or repeater performance problem. (AMI framing does not support this feature.)

Out of Service

Lines display status “OS” and are not usable.

● Verify T1 Configuration (maint console).

● Check T1 Status for red, yellow, or blue alarms (maint console).

● From admin console, search alarms, logs, and network statistics for alarm messages.

● Check T1 Enable/Disable (maint console). (Toggling may help.)

● Verify whether a Re-Init or System Shutdown was performed after changing the T1 Configuration.

● Remove the T1 cable and connect a loopback cable to the T1 board to verify the board will sync up when configured for internal sync.

● Swap failed T1 to another port, and see if OOS condition follows the T1.

● Measure the carrier’s T1 signal to verify it is coming in at 0dBdsx.

● Verify the switch is programmed correctly.

Table 3: Troubleshooting Trunk Problems (continued)


2 of 4

Trunk Problems


System not answering calls

● Check for “no answer” set.● Verify the T1 is enabled.● Check T1 Status to verify

signal is getting to system.● Check process status for call

handler.● Calls may also fail to connect if

trunk settings are incorrect. Check immediate/delay dial or wink dialing. If wink is selected, wink timing may need to be adjusted. Also check that digit collection is enabled for the correct number of digits.

Entire span dropping

This condition may occur on a system configured as D3/D4 with all DS0s on a span in one conference. The switch may see too may consecutive 0’s coming from the system while monitoring the second bit and, mistaking this for an alarm, reset the span. This symptom becomes more likely with muted conferences, such as lectured or music conferences. To prevent this problem, change to ESF, increase the yellow alarm timer on the switch, or fault one DS0 on the span to force the second bit high.



3 of 4

Troubleshooting


Line state changes

Lines pulling off hook then immediately going back on hook.

Have the phone company check for line test circuits.

Noise Loud, distorted feedback on lines.

● If using analog lines, check level at which they are entering system. Change the Avaya Conferencing System CS700/CS780 transmission level to -3 or -6. Recommend the PBX administrator add padding to the analog lines on the PBX.

● Check link lines and see if customer is using them correctly.

● Check if the T1 is in loopback at the CSU.

● Check if the conferees are using speakerphones.

● Check for echo cancelers; if present, make sure they are working correctly.



4 of 4

LAN Problems


LAN ProblemsIf the LAN configuration process fails, or the system is not able to communicate after network installation, it is necessary to troubleshoot the LAN. The problem is most likely with the network connection.

If link integrity has been established and the system still does not communicate on the LAN, the problem may be an incorrect configuration in the network software.

The CPU card has LEDs that indicate LAN status. The steady green LED at the connector indicates the link passed integrity test, and the blinking green LED at the connector indicates receive/transmit activity.

Check TCP/IP Settings


product.

Check the system’s TCP/IP settings if you cannot successfully ping another device on the network from the system:

1. Log in as root.

2. Open scoadmin.

scoadmin

3. Select Networking | Network Configuration Manager.4. Select TCP/IP.

5. Select View Protocol.6. Check current settings for customer IP information. Make sure the settings are correct.

Troubleshooting


Check the Internet Services Daemon (inetd) and Network Files


product.

To check the Internet services daemon (inetd) and network files, follow these steps:

1. Log in as root.

2. Determine whether or not the inetd process is running as it should be.

ps -ef | grep inetd

3. Check the integrity of the following network files if TCP/IP settings are correct and you still cannot successfully ping another device on the network from the system:

● /etc/resolv.conf (should list DNS server name(s))

● /etc/confnet.d/inet/interface (should include system TCP/IP configuration parameters)

● /etc/inet/config (includes a list of network services on the system)

● /etc/inet/hosts (include system host and perhaps remote host names)

● /etc/inet/nb.conf (defines which IP interfaces on this system that NetBIOS will run over)

● /usr/ns-home/admserv/ns-admin.conf

● /etc/inet/named.d/db.local (local loopback interface file)


Index

Index

AAdding Cards . . . . . . . . . . . . . . . . . . . 75Adding T1/E1/ISDN Cards

CS700 . . . . . . . . . . . . . . . . . . . . . 81CS780 . . . . . . . . . . . . . . . . . . . . . 82

Adding T3 CardsCS700 . . . . . . . . . . . . . . . . . . . . . 83

Alarm RelayConnections . . . . . . . . . . . . . . . . . . 64Contact Configuration . . . . . . . . . . . . . . 65Terminal Block Configuration . . . . . . . . . . 65

Analog Audio Interface . . . . . . . . . . . . . . . 15Analog Music Connection . . . . . . . . . . . . . 61

Special Considerations . . . . . . . . . . . . . 85Application Servers

AC Power Connections . . . . . . . . . . . . . 47Installing . . . . . . . . . . . . . . . . . . . . 41Maintenance Modem . . . . . . . . . . . . . . 54

BBootup problems. . . . . . . . . . . . . . . . . . 89

CCabling

LAN . . . . . . . . . . . . . . . . . . . . . . 25Network . . . . . . . . . . . . . . . . . . . . 26

Call Processing Components . . . . . . . . . . . . .11Capacity

CS700 . . . . . . . . . . . . . . . . . . . . . 29CS780 . . . . . . . . . . . . . . . . . . . . . 29

Card LayoutCS700 T1/E1/ISDN System . . . . . . . . . . . 33CS700 T3 System . . . . . . . . . . . . . . . 34CS780 T1/E1/ISDN System . . . . . . . . . . . 35

Card Swapping . . . . . . . . . . . . . . . . . . 67Category 5 UTP . . . . . . . . . . . . . . . . . . 25CD/Floppy Drive, Replacing . . . . . . . . . . . . 78CD-ROM Drive Problems. . . . . . . . . . . . . . 89Central Processing Unit Card (CPU) . . . . . . . . 12Chassis Installation, CS700/CS780 . . . . . . . . . 29Client Registration Server . . . . . . . . . . 10, 12, 23Conventions . . . . . . . . . . . . . . . . . . . . . 8CPU Cards

Identifying . . . . . . . . . . . . . . . . . . . 76Outdated . . . . . . . . . . . . . . . . . . . . 76

CS700AC Power. . . . . . . . . . . . . . . . . . . . 19AC Power Connections . . . . . . . . . . . . . 41Adding T1/E1/ISDN Cards . . . . . . . . . . . . 81Adding T3 Cards . . . . . . . . . . . . . . . . 83Capacity . . . . . . . . . . . . . . . . . . . . 29DC Power. . . . . . . . . . . . . . . . . . . . 20DC Power Connections . . . . . . . . . . . . . 42Grounding . . . . . . . . . . . . . . . . . 20, 43Mixed T1/E1/ISDN and T3 . . . . . . . . . . . . 35Power and Cooling Requirements . . . . . . . . 19T1/E1/ISDN System, Card Layout . . . . 33, 34, 35Thermal Dissipation . . . . . . . . . . . . . . . 19

CS700/CS780Chassis Installation . . . . . . . . . . . . . . . 29Maintenance Modem . . . . . . . . . . . . . . 52

CS780AC Power. . . . . . . . . . . . . . . . . . . . 21AC Power Connections . . . . . . . . . . . . . 44Adding T1/E1/ISDN Cards . . . . . . . . . . . . 82Capacity . . . . . . . . . . . . . . . . . . . . 29DC Power. . . . . . . . . . . . . . . . . . . . 21DC Power Connections . . . . . . . . . . . . . 45Grounding . . . . . . . . . . . . . . . . . 22, 45Thermal Dissipation . . . . . . . . . . . . . . . 20

CS780 Power and Cooling Requirements . . . . . . 20CSU . . . . . . . . . . . . . . . . . . . . . . . . 26

DDell Poweredge 1850 . . . . . . . . . . . . . . . . 23Dell Poweredge 2850 . . . . . . . . . . . . . . . . 23Digital Signal Processors (DSP) . . . . . . . . . . . 11Diskette Drive Problems . . . . . . . . . . . . . . 89Dot Hill RAID

AC Power. . . . . . . . . . . . . . . . . . . . 22AC Power Connections . . . . . . . . . . . . . 46DC Power. . . . . . . . . . . . . . . . . . . . 22DC Power Connections . . . . . . . . . . . . . 47Description . . . . . . . . . . . . . . . . . . . 22Installing . . . . . . . . . . . . . . . . . . . . 36Thermal Dissipation . . . . . . . . . . . . . . . 22

DSP CardsInstalling . . . . . . . . . . . . . . . . . . . . 84Required for T3 . . . . . . . . . . . . . . . . . 34Troubleshooting . . . . . . . . . . . . . . . . . 90


Index

EeCRS . . . . . . . . . . . . . . . . . . . . . .10, 12Electrostatic discharge precautions . . . . . . . . . 27Embedded CRS

Maintenance Modem . . . . . . . . . . . . . . 54Environmental Requirements

Humidity . . . . . . . . . . . . . . . . . . . . 18Temperature . . . . . . . . . . . . . . . . . . 18Vibration . . . . . . . . . . . . . . . . . . . . 18

GGrounding

CS700 . . . . . . . . . . . . . . . . . . . . . 43CS780 . . . . . . . . . . . . . . . . . . . . . 45

HHardware

troubleshooting . . . . . . . . . . . . . . . . . 89Humidity, Environmental Requirement. . . . . . . . 18

IIdentifying Components . . . . . . . . . . . . . . 16Identifying Outdated Equipment. . . . . . . . . . . 75Installation

CS700/CS780 . . . . . . . . . . . . . . . . . 29Installation Requirements. . . . . . . . . . . . . . 27installed boards . . . . . . . . . . . . . . . . . . 16Installing

Application Servers . . . . . . . . . . . . . . . 41Cards . . . . . . . . . . . . . . . . . . . . . 73KVM Switch . . . . . . . . . . . . . . . . . . 41

InterfaceLAN . . . . . . . . . . . . . . . . . . . . . . 88local maintenance port . . . . . . . . . . . . . 88T3 . . . . . . . . . . . . . . . . . . . . . . . 88trunk . . . . . . . . . . . . . . . . . . . . . . 87

KKeyboard/Video/Mouse (KVM) Switch . . . . . . .10, 48KVM Switch

AC Power Connections . . . . . . . . . . . . . 45Installing . . . . . . . . . . . . . . . . . . . . 41

LLAN

Cabling . . . . . . . . . . . . . . . . . . . . 25T3 Cards . . . . . . . . . . . . . . . . . . . . 60

troubleshooting . . . . . . . . . . . . . . . . . 95LAN Connections. . . . . . . . . . . . . . . . 14, 55Lan Connections

T1 Systems CPU Card (Alternate) . . . . . . . . 56T1 Systems CPU Card (Normal) . . . . . . . . . 56T1 Systems eCRS Card . . . . . . . . . . . . . 58T3 Systems . . . . . . . . . . . . . . . . . . . 58

MMaintenance Modem . . . . . . . . . . . . . . . . 23

AC Power Connections . . . . . . . . . . . . . 47Application Servers . . . . . . . . . . . . . . . 54CS700.CS780. . . . . . . . . . . . . . . . . . 52Embedded CRS. . . . . . . . . . . . . . . . . 54

Modem Connections . . . . . . . . . . . . . . . . 14Mounting Options. . . . . . . . . . . . . . . . . . 17

NNetwork Cabling . . . . . . . . . . . . . . . . . . 26

T1/E1/ISDN . . . . . . . . . . . . . . . . . . . 26T3 . . . . . . . . . . . . . . . . . . . . . . . 26

Network Connections . . . . . . . . . . . . . . . . 13T1/E1/ISDN . . . . . . . . . . . . . . . . . . . 62

Network Interface Card (NIC) . . . . . . . . . . . . 11Installing . . . . . . . . . . . . . . . . . . . . 84

Network Traffic . . . . . . . . . . . . . . . . . . . 25

OOperating Conditions . . . . . . . . . . . . . . . . 18Outdated Equipment, Identifying. . . . . . . . . . . 75Overview. . . . . . . . . . . . . . . . . . . . . . 10

PPower . . . . . . . . . . . . . . . . . . . . . . . 13

CS700 AC System . . . . . . . . . . . . . . . 19CS700 DC System . . . . . . . . . . . . . . . 20CS700 Grounding . . . . . . . . . . . . . . . . 20CS780 AC System . . . . . . . . . . . . . . . 21CS780 DC System . . . . . . . . . . . . . . . 21CS780 Grounding . . . . . . . . . . . . . . . . 22Dot Hill RAID AC System . . . . . . . . . . . . 22Dot Hill RAID DC System . . . . . . . . . . . . 22

Power and Cooling RequirementsCS700 . . . . . . . . . . . . . . . . . . . . . 19CS780 . . . . . . . . . . . . . . . . . . . . . 20

Power ConnectionsApplication Servers AC . . . . . . . . . . . . . 47CS700 AC . . . . . . . . . . . . . . . . . . . 41CS700 DC . . . . . . . . . . . . . . . . . . . 42CS780 AC . . . . . . . . . . . . . . . . . . . 44


Index

CS780 DC . . . . . . . . . . . . . . . . . . . 45Dot Hill RAID AC . . . . . . . . . . . . . . . . 46Dot Hill RAID DC . . . . . . . . . . . . . . . . 47KVM Switch AC . . . . . . . . . . . . . . . . 45Maintenance Modem AC . . . . . . . . . . . . 47

Power Up and Initial Testing . . . . . . . . . . . . 66Power Up Sequence . . . . . . . . . . . . . . . . 66Problems

Bootup . . . . . . . . . . . . . . . . . . . . . 89CD-ROM Drive . . . . . . . . . . . . . . . . . 89Diskette Drive . . . . . . . . . . . . . . . . . 89Secondary Hard Drive . . . . . . . . . . . . . 89

RRack Mount . . . . . . . . . . . . . . . . . . . . 17RAID Connection . . . . . . . . . . . . . . . . . 49

Dual CPU . . . . . . . . . . . . . . . . . . . 51Single CPU. . . . . . . . . . . . . . . . . . . 51

Related Documentation . . . . . . . . . . . . . . . 9Replacing Cards . . . . . . . . . . . . . . . . .73, 74

SS780 Hardware Requiements. . . . . . . . . . . . .11S780 Platform . . . . . . . . . . . . . . . . . . . 20Scoadmin . . . . . . . . . . . . . . . . . . . .66, 95Secondary Hard Drive Problems . . . . . . . . . . 89Server

Client Registration . . . . . . . . . . . . 10, 12, 23Web Conferencing Server . . . . . . . . . . . . 23Web Portal . . . . . . . . . . . . . . . . . . . 23

Setting IP AddressApplication Servers . . . . . . . . . . . . . . . 66CS700/CS780 CPU. . . . . . . . . . . . . . . 66

Setting IP Addresses. . . . . . . . . . . . . . . . 66Shutting Down the System . . . . . . . . . . . . . 73Site Requirements . . . . . . . . . . . . . . . . . 28Site Survey . . . . . . . . . . . . . . . . . . . . 13Swapping Cards

Hot Swap DSP . . . . . . . . . . . . . . . . . 69Hot Swap T1/E1/PRI NIC . . . . . . . . . . . . 70Normal Shutdown. . . . . . . . . . . . . . . . 67System Failure . . . . . . . . . . . . . . . . . 68

System Clean Up and Labeling . . . . . . . . . . . 72

TT1/E1/ISDN Network Cabling . . . . . . . . . . . . 26T1/E1/ISDN Network Connections . . . . . . . . . 62T1/E1/PRI NIC Cards, Idenfitying . . . . . . . . . . 80T3 Cards

Description . . . . . . . . . . . . . . . . . . . 12Setting Up for LAN . . . . . . . . . . . . . . . 60

T3 Network Cabling. . . . . . . . . . . . . . . . . 26Temperature, Environmental Requirement . . . . . . 18Thermal Dissipation

CS700 . . . . . . . . . . . . . . . . . . . . . 19CS780 . . . . . . . . . . . . . . . . . . . . . 20Dot Hill RAID . . . . . . . . . . . . . . . . . . 22

Time Domain Multiplexed (TMD) bus . . . . . . . . 11Tools and Materials. . . . . . . . . . . . . . . . . 28transition cards . . . . . . . . . . . . . . . 33, 34, 36Troubleshooting . . . . . . . . . . . . . . . . . . 87

checking TCP/IP settings . . . . . . . . . . . . 95DSP Problems . . . . . . . . . . . . . . . . . 90DSP problems . . . . . . . . . . . . . . . . . 90Hardware . . . . . . . . . . . . . . . . . . . . 89hardware problems . . . . . . . . . . . . . . . 89LAN . . . . . . . . . . . . . . . . . . . . . . 95LAN problems. . . . . . . . . . . . . . . . . . 95T1 problems . . . . . . . . . . . . . . . . . . 91trunk problems . . . . . . . . . . . . . . . . . 91Trunk Span . . . . . . . . . . . . . . . . . . . 93

UUpdating Hardware . . . . . . . . . . . . . . . . . 73

VVibration, Environmental Requirement . . . . . . . . 18

WWeb Conferencing Server . . . . . . . . . . . . . . 23Web Portal Server . . . . . . . . . . . . . . . . . 23Windows 2003 Server . . . . . . . . . . . . . . . 23


Index

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