Meeting user requests in the English language

Atención a los usuarios a través del inglés

Piedad Fernández Toledo: piedad@um.es

1-Toma de contacto e información básica

Contenidos

a. Presentaciones, toma de contacto

b. Toma de datos personales

c. Información básica (horarios, secciones, servicios..)

Toma de contacto: presentaciones Vocabulario y expresiones frecuentes

Presentaciones (them) Hi/hello/ hola Good morning/

afternoon/ evening..

I’m an Erasmus student I’m a foreign student I came for an Erasmus

stay I come from Belgium/

France/ Lithuania…

…and I don’t speak any Spanish

Toma de contacto: presentacionesVocabulario y expresiones frecuentes

Presentaciones (you) Hi/hello/ hola, Good morning/ afternoon/

evening.., Welcome to Murcia, ..

How can I help you?

/´haokenai´helpiu?/ What do you need?

/´uotduiu´ni:d?/ Do you need anything?

/duiu´ni:d´enizi?/ What can I do for you?

/´uotcanaidu´fo:iu?/Inglés hablado:

Ritmo, fonemas en cadena, acento

Toma de contactoPreguntas para pedir información:

… join the library

/’yoin’laibrri/… get the library card

/’guet ’laibrri’ca:d/

… use the library services

/’iuz ’laibrri´sə:viziz/

I’d like to know how I can..

/aid’laiktə’nəu’həuaiken/

Can you tell me how I can..

/’keniu’telmi’ həuaiken/

How can I.. ?

/həukenai/

Toma de contacto Posibles respuestas:

To join the library you need the student card

if you want to borrow books you have to fill in a form (with your data)..

The university student card is the library card too

If you are a visitor you will need a special (temporary) card

You can ask for a student card in ATICA, the computing service

Toma de contacto Vocabulario y expresiones frecuentes:

Join the ..

Borrow..

Library..

Student..

Fill in a..

form

card

books

services

library

/’laibrri´sə:viziz/

l ’yoin’laibrri/

/’borou’bu:ks/

/’stiudnt’ka:d/

/’filinə’fo:m/

Une los términos de las dos primeras columnas para hacer expresiones y luego une éstas con su pronunciación:

Toma de contacto Vocabulario y expresiones frecuentes

Join the ..

Borrow..

Library..

Student..

Fill in a..

library

books

services

card

form

l ’yoin’laibrri/

/‘borou’bu:ks/

/’laibrri´sə:viziz/

/’stiudnt’ka:d/

/’filinə’fo:m/

Respuestas:

Toma de contactoPráctica en parejas de las expresiones anteriores (intentando no mirarlas, eh?). Ejemplo:

Hi, I’m an Erasmus student, I come from France. Hello, welcome to the library! What do you need? Can you tell me how I can borrow books? Sure! But if you want to borrow books you need the

student card. Oh, yes, I have the student card here. Great! Can you fill in this form with your personal

data, then?

FAQ 1: IF I’M NOT A UNIVERSITY MEMBER ..

... CAN I JOIN THE LIBRARY?…CAN I BORROW BOOKS?

ANSWER: Anyone can ACCESS the library STOCK, but if you want to

TAKE books HOME, you have to be a ______USERLIBRARY USERS can be:

- S_____________

- ACADEMIC STAFF- RESEARCHERS

FAQ 1: IF I’M NOT A UNIVERSITY MEMBER ..

... CAN I JOIN THE LIBRARY?…CAN I BORROW BOOKS?

ANSWER: Anyone can ACCESS the library STOCK, but if you want to

TAKE books HOME, you have to be a LIBRARY USERLIBRARY USERS can be:

- STUDENTS - ACADEMIC STAFF- RESEARCHERS

Contenidos

a. Presentaciones, toma de contacto

b. Toma de datos personales

c. Información básica (horarios, secciones, servicios..)

Toma de datos personalesSi lo completan ellos:

SURNAME ………………………………………FIRST NAME ……………………………………...E-mail: ……………..Identity card/ Passport nº:User profile: __ undergraduate student

__ posgraduate student__ UMU researcher__ external user (visiting/ research

fellow)Period of stay: _1 academic year _ 1st term _ 2nd termExpected departure week/date*:*OR: due date of last exam/ project/ assignment: ___________Signature

B. Toma de datos personalesSi completamos nosotros el formulario:

Can you tell me your name?

/´keniu´telmi´io:neim/?

Your full name, please?

/io:´fulneim´pli:z/?

(full name: first name + family name)

Can you spell it? /´keniu´spelit/?

How do you spell it? /´hauduiuspelit/?

El alfabeto inglésA ei

B bi

C si

D di

E i

F ef

G yi

H eich

I ai

J yei

K kei

LL el, dbl el

M em           

N en

O ou

P pi

Q kiú

R’ ar

S es

T ti

U iú

V vi

W dbl iú

X eks

Y uai

Z zsed    

Para aclarar qué letra es..A ei for.. Alpha

B bi Bravo

C si Charlie

D di Delta

E i Echo

F ef Foxtrot

G lli Golf

H eich Hotel

I ai India

J llei Juliet

K kei Kilo

LL el, dbl el lima

M em Mike          

N en November

O ou Oscar

P pi Papa

Q kiú Quebec

R’ ar Romeo

S es Sierra

T ti Tango

U iú `Uniform

V vi Victor

W dbl iú Whisky

X eks ‘X- ray (eks-rei)

Y uai Yankee

Z zsed Zulu      

/pi/ for Papa

/ai/ for India

/i/ for Echo

/di/ for Delta

/ei/ for Alpha

/di/ for Delta

/ef/ for Foxtrot/i/ for Echo /a:/ for Romeo/en/ for November/ei/ for Alpha/en/ for November/di/ for Delta/i/ for Echo/zsed/ for Zulu

My name’s Piedad Fernández

My email’s piedad@um.es

/maiimeilz´piedad (spelt: pi- ai- i- d- ei- d) at iú-em dot i-es/

How do you spell your name?What’s your email?

Toma de datos personalesSi completamos nosotros el formulario:

What’s your email?

/´uo:ts`iori:`meil?/

How long are you staying?

/hau´longariú´steii/?Are you undergraduate/posgraduate/

researcher/ visitor?

/a:iù`ndəgradueit/ posgradueit/ risə:chə/ visitə/?

Toma de datos personales Simulación: Práctica en parejas para rellenar el

formulario (pregunta-respuesta) SURNAME ………………………………………FIRST NAME ……………………………………...E-mail: ……………..Identity card/ Passport nº:User profile: __ undergraduate student

__ posgraduate student__ UMU researcher__ external user (visiting/ research

fellow)Period of stay: _1 academic year _ 1st term _ 2nd termExpected departure week/date*:*OR: due date of last exam/ project/ assignment: ___________Signature

Contenidos

a. Presentaciones, toma de contacto

b. Toma de datos personales

c. Información básica (horarios, secciones, servicios..)

Información básica: horarios

Posibles preguntas:What are the library opening times?Does the library close at midday? Is the library open in the weekend?Does it open during the .. holiday? … Christmas/ Easter/

summer ..holiday/

vacation?

Información básica: horarios

Posibles respuestas:The opening times are (written) on a notice at

the library main doorYou can find the opening times in the library

websiteWe open Monday to Friday, from 8.30 to 9

pm It is open Monday to Friday, from 8.30 to 9 pm

Información básica: servicios

Where can I ask about general information? You can ask at the information desk, on the

ground floorYou can check it in the library website

Contenidos

a. Presentaciones y toma de contacto

b. La toma de datos personales

c. Información básica (horarios, secciones, servicios..

DUDAS??

ANY QUESTION??