Professional support and development for customer service professionals

MEMBERSHIP PROSPECTUS

2016-2017

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ABOUT THE NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK

The National Local Government Customer Service Network is the peak industry body for customer service professionals within the Australian Local Government sector. Our association celebrated 20 years of supporting our members in 2015.

Currently with over 150 Council members across the nation, we are expecting our membership to grow further in 2016/2017.

Currently 140 Councils across the nation are members and we are expecting our membership to grow in both Council members and individual membership in 2016/2017.

‘take your career to the next level with us’

Our members are comprised of people who are passionate about customer service and local government.

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ANNUAL MEMBERSHIP

TAKING IT TO THE NEXT LEVELMEMBERSHIP FEES 2016/2017

Membership of the Network provides numerous benefits to customer service professionals and their local council. It provides opportunity for information sharing, networking and learning.

The Benefits $450 + GST1 Council representative only

$650 + GST2 Council representatives only

$900 + GST4 Council representatives only

Additional officer not included under a membership

Annual Membership Yes Yes Yes NoAccess to membership database

Yes Yes Yes No

Worshops and seminars Member Pricing Member Pricing Member Pricing Non-Member Pricing

Network quarterly meetings - 4 per annum

Yes Yes Yes $50+GST per person

Participate in the Network Quarterly meeting online

Yes Yes Yes No

Online Workshops Member Pricing Member Pricing Member Pricing Non-Member Pricing

Online Training Programs Member Pricing Member Pricing Member Pricing Non-Member Pricing

Online Discussion Forums Yes Yes Yes NoAccess to Members’ Online Resource Centre:As a member you will have access to a library of infor-mation submitted by other members. This library is constantly updated and as a member you have the ability to share your knowledge with other Network members. Access our member database.

Yes Yes Yes No

Access to Sponsor Offers Yes Yes Yes NoNational Local Government Customer Service Conference fees

Member Pricing Member Pricing Member Pricing Non-Member Pricing

Eligible to enter the prestigious National Local Government Service Awards

Yes Yes Yes No

Eligible to participate in the annual Network Benchmarking Program

Yes Yes Yes No

Ability to post and view vacant positions on the online Jobs Board

Yes Yes Yes No

Opportunity to provide an article for the National Magazine

Yes Yes Yes No

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Meet some of the 2015/2016 Executive

Committee: From L-to-R: Donna,

Trevor, Pauline, Beth, Tenneale, Clare and

Damien

National Local Government Customer Service NetworkPresident: Pauline WebbManager - Customer ServicesCity of Canada Bay CouncilTel: 02 9911 6555Email: executive@csnetwork.org.auWebsite: www.csnetwork.org.au

President/Treasurer Pauline Webb Manager Customer ServicesCity of Canada Bay Council

Vice President: Clare May Group Manager Customer & Information Services

Canterbury-Bankstown Council

Secretary: Damien Robinson Senior Customer Services Advisor

Blue Mountains City Council

Executive Members

Aravindh Mohan Customer Centric Business Manager

Shoalhaven City Council

Beth Langley Customer Service & Communications

Co-ordinatorMidCoast Council

Donna EvansTeam Leader Customer Service

Albury City Council

Naomi WilsonContact Centre Operations Leader

Lake Macquarie City Council

Nicole Merchant Team Leader Customer and Business

SupportBellingen Shire Council

Robbie ShafeCustomer Service Coordinator

Kingborough Council

Trevor MartinCustomer Service Supervisor

Cessnock City Council

2016/2017 Executive Committee