‘OUTSTANDING’ CQC Inspection 2014

‘HIGHLY COMMENDED’ Positive Practice in Mental Health Awards 2013

www.facebook.com/serenitypartnership

Sgt Paul JenningsMental Health Sergeant

WHAT TO DO IN A CRISIS

CAN WE SUMMARISETHIS DOCUMENT

IN ONE SENTENCE?

GETTING THE FOUNDATIONS RIGHT: COMMISSIONING FORGOOD QUALITY CARE FOR ALL AND RESEARCH TO DRIVE CHANGE NOW AND IN THE FUTURESTRENGTHENING THETRANSPARENCY AND , LEVERS AND PAYMENT REGULATION AND INSPECTION INSIDE THE NHS, ACROSS GOVERNMENT AND IN WIDER SOCIETY

PREVENTION7 DAYS A WEEK

INNOVATIONWORKFORCE

DATA REVOLUTIONINCENTIVES

LEADERSHIP

8 CHAPTERS12345678

FAIR

“Alongside new standards we need to see further innovation in three areas:• to stimulate between

commissioners and providers to develop , accessible services for all.• expanding access to to enable more people to receive effective

care and provide greater accessibility and choice.• a on quality improvement to support staff and patients to

improve care through, with support from

”.

NEW MODELS OF CARE EFFECTIVE COLLABORATION INTEGRATED

DIGITAL SERVICES

EFFECTIVE USE OF DATAPROFESSIONAL NETWORKS

SYSTEM WIDE-FOCUS

1

2

3

INNOVATION…..p37

PREVENTION7 DAYS A WEEK

INNOVATIONWORKFORCE

DATA REVOLUTIONINCENTIVES

LEADERSHIPFAIR

NEW MODELS OF CARE EFFECTIVE COLLABORATION INTEGRATED

DIGITAL SERVICES

EFFECTIVE USE OF DATAPROFESSIONAL NETWORKS

SYSTEM WIDE-FOCUS

This document recommends that we:

“MOVE TOWARDS MORE COLLABORATIONIN ORDER TO

FOCUS WIDER, USE BETTER DATA & BUILD NETWORKSENABLING US TO

INNOVATE INTEGRATED SOLUTIONSTHAT

PREVENT MENTAL ILL-HEALTH, MENTAL CRISIS

(AND SERVICE DEMAND)

OPERATING DIGITALLY WHEREVER POSSIBLE

ALL THE TIME"

Specialist support teams for ‘high intensity’ mental health crisis

simCOLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

HIGHINTENSITY

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

POLICEOFFICER

MENTALHEALTHNURSE

PROBATION

EMERGENCYDEPARTMENT

HOUSING

AMBULANCEFAMILY AND

FRIENDS

“I can tell a service user that consequence X could happen. The police SIM tells the same person that consequence X will happen

BUTWe BOTH tell the service user that neither of us want that to happen”

Mental Health SIM trained practitioner

SERVICEUSER

EMPLOYMENT

DRUG AND ALCOHOL SERVICES

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

15 month Pilot

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

SPECIALIST SUPPORT FOR

HIGH INTENSITY MENTAL HEALTH CRISIS

Developing a National Research Network

Sergeant 20261 Paul Jennings Mental Health Sergeant, Hampshire Constabulary

Clinical commentary by Vicki Haworth (Mental Health Innovation Lead, IOW NHS Trust)

Supported by

version 9.0

serenity

“We only introduce a police officer when we think it would be helpful”

“The NHS no longer manages these risks alone”

“Mental Health teams no longer work blind”

“A fresh start for all”

“Service users understand that all risks and behaviours are discussed”

“A more consistent approach towards behavioural responsibility”

“Our use of hospital admissions has changed”

“We say ‘It could’ – police say ‘It will’”

“A fighting chance to avoid criminal justice sanctions”

“Better support inside the criminal justice system”

“We are now working upstream”

“A police presence in our team has so many other benefits”

“The police can adopt less controlling responses”

CHAPTER 6: What NHS staff say about SIM

SPECIALIST SUPPORT FOR

HIGH INTENSITY MENTAL HEALTH CRISIS

Developing a National Research Network

Sergeant 20261 Paul Jennings Mental Health Sergeant, Hampshire Constabulary

Clinical commentary by Vicki Haworth (Mental Health Innovation Lead, IOW NHS Trust)

Supported by

version 9.0

serenity

“I have got more sorted out in the time I have been with

SIM than the whole time in hospital”

ANDREWSupported by SIM team since Nov 2015

COULD OUR IT SYSTEMS AND

BUILDINGS TALK TO EACH OTHER?

COULD EVERY CALLER IN CRISIS

ACCESS THE SAME SERVICES

REGARDLESS OF POSTCODE?

COULD WE MANAGE CRISIS

‘CAPACITY’ BY THE HOUR?

HOW COLLABORATIVE COULD OUR CRISIS

RESOURCES BE?

COULD WE MAKE ‘CRISIS RESPONSE’

A PROFESSIONAL

SKILL THAT GETSENHANCED PAY?

WHY DON’T CRISIS CALLS GET A MHAMBULANCE ON

BLUE LIGHTS?

COULD OUR EXPERTISE GO

UPSTREAM INTOCOMMUNITYPREVENTION?

HOW COLLABORATIVE COULD OUR CRISIS

EXPERTISE BE?

COULD WE MAP ALL CRISIS

DEMAND AND INTEGRATE

CALL MNGT?

COULD CRISIS SUPPORT BE ACCESSED AS

24/7 DYNAMICKNOWLEDGE?

HOW COLLABORATIVECOULD OUR CRISIS

RESPONSE BE?

COULD WE DEVELOP

‘PLACE OF SAFETY’RESOURCES IN

THE COMMUNITY?

COULD STUDENTS BE TRAINED TO THINK BEYOND

THEIR OWN SERVICE?

DO WE SELECT THEVISIONARY

THINKERS WHEN WE RECRUIT

STAFF?

HOW COLLABORATIVECOULD OUR CRISIS

THINKING BE?

COULD OUR STAFF BE ENCOURAGED

TO SPEAK &WORK BEYOND

THEIR PAY GRADE?

ARE WE TRAININGOUR ‘EXPERTS’?

WITH REAL QUALIFICATIONS?

HOW COLLABORATIVE COULD OUR

USE OF SERVICE USERSBE?

COULD WE PAYFORMER SERVICE

USERS TO MENTOR 25% OF OUR LIVE

CASES?

DO WE CONSIDERTHEM TO BE OUR

FUTUREEMPLOYEES?

COLLABORATION

WIDER

DATA

NETWORKS

INTEGRATEDSOLUTIONS

PREVENT

DIGITAL

ALL THE TIME

“Imagination shared creates

collaboration.Collaboration

creates community.Community

inspires change.”

Terry Tempest WilliamsAuthor