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1-888-NCB-FIRST | www.jncb.com Merchant Newslink December 2017
1-888-NCB-FIRST | www.jncb.com
Merchant Newslink
December 2017
Happy Holidaysfrom the NCB family
Dear Merchant,
It was our pleasure serving you this past year and we thank you wholeheartedly for choosing NCB as your financial partner. We are committed to helping your business grow through providing electronic payment solutions, which are convenient for you and your customers. In this edition you will find the following articles:
MERCHANT CORNER f Merchant Feature - The Science
Behind 7krave f Merchant Sales & Relationship
Officers
COMING SOON f A dedicated Merchant Support
Queue f Cashback at POS f Another Convenient Way to Pay
SECURITY MATTERS f Securing Your Business f EMV Chip Cards Are Here!
Thank you for your continued support, we look forward to serving you in 2018. Regards,
Claudette RodriquezAssistant General ManagerPayment Services Unit
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NCB PAYSMART:The Smartest Way to Pay
Sign Up for NCB PaySmart! Get your
money faster and more securely!
NCB PAYSMART gives your customers more options by allowing them to make payments online or via telephone for free.
That means more ways for your business to get money faster and easier!
All your customers need is an NCB Current, Savings or Credit Card account to pay you electronically using NCB PAYSMART.
Sign Up for NCB PaySmart today and streamline your payments!
To sign up or for more information, contact an NCB Representative at
1-(888) NCB-FIRST or email us at [email protected]
Receive payments electronically and watch your business thrive!
Security - Secure, risk-free payment platform
Flexibility - Eliminate bill payment hassles and long lines
Convenience - Pay via internet or telephone from anywhere in the world, 24/7
Ease of use - The portal is user-friendly
No additional costs or charges - NCB PaySmart is free for your customers!
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M E R C H A N T C O R N E R
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M E R C H A N T F E AT U R E
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THE SCIENCEBEHIND 7KRAVE:Satisfaction of every craving with NCB ECOMMERCE29 year old Rory White has always been a great math student. There was just something about numbers that sent his brain into calculation mode. Because of this, he decided to pursue a career in Actuarial Science. But, little did he know that the career path he envisioned would not have been to his satisfaction.
After a few exams, decided to, instead, venture into a career centred around Entrepreneurship and Computer Science. This led to the development of his company Innovative Menu Solutions, known for its increasingly popular digital application, 7Krave. In 2014, Rory, who was new to the Computer Science scene, embarked on a journey to provide solutions to every day challenges. His wife, who was pregnant a year before, brought up the challenge she was having in finding food that would satisfy her cravings. With that, Rory found himself a team of five and took on the mission of developing an application that would act as a food community, bringing persons closer to the items they were craving.
Rory, having scouted overseas for a service provider for his start-up, subsequently selected NCB as his financial partner to help get his
business off the ground. Through NCB, he received a practical and reliable payments solution and since 2016, 7Krave has been hosted on NCB’s eCommerce facility. The
Platform allows users to download the app for mobile devices or browse online at https://www.7krave.com/; order and pay for meals for delivery within the Kingston & St. Andrew area. 7Krave accepts all major credit cards, including NCB’s KeyCard. 7Krave ‘s success continues to grow with them currently
boasting over 7,000 users and 43 restaurant partners. Since inception, Rory has maintained a strong relationship with NCB, receiving helpful advice from the Payment Services Division through his Sales and Relationship Officer Dezrine McCalla who handheld him through the process until the eCommerce platform was launched.
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NCBMERCHANT SALES & RELATIONSHIP OFFICERS
Gregory PeartSales Manager [email protected]
Tony TaffeSenior Sales Officer - Kingston [email protected]
Adrian AranaSenior Sales and Relationship Officer - Utilities and Financial [email protected]
Christopher HallSenior Sales and Relationship Officer - Platinum [email protected]
Tamishe LueSenior Sales and Relationship Officer - Platinum [email protected]
Shari-Ann Budram HarrisSales and Relationship Officer - Professional Services [email protected]
Latoya LynSenior Sales and Relationship Officer - Retail [email protected]
Carlton RoweSales and Relationship Officer - Retail [email protected]
Dezrine McCallaSenior Sales and Relationship Officer - Government [email protected]
Jade AllohSales and Relationship Officer - Utilities and Financial [email protected]
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Owen RoweSales and Relationship Officer - Distribution and [email protected]
Salomia Gayle - Lo VecchioSenior Sales and Relationship Officer - St. [email protected]
Neika CharltonSales Agent - [email protected]
Jeoffrey EdwardsSenior Sales and Relationship Officer - St. Catherine, Clarendon, Manchester, St. [email protected]
Andrea LoweSenior Sales and Relationship Officer - Trelawny and St. [email protected]
Toure WilliamsSales and Relationship Officer - St. Catherine, [email protected]
Hadrian MalcolmSales Agent - Retail [email protected] 4283996
Oliver TinglingSales and Relationship Officer - Westmoreland and [email protected]
Monique SmithSales Agent – Montego [email protected]
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C O M I N G S O O N
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DEDICATEDMERCHANTSUPPORT QUEUESoon you will be able to speak with a dedicated Merchant Support Specialist when you call our NCB Customer Care Centre! Your Merchant Support Specialist will address all concerns on a dedicated merchant support queue. Simply dial:1. 1 -888-NCB FIRST (622-3477)2. Virtual Voice Instructions: Merchants will
respond by saying Merchant Services or Merchant Authorization
3. Merchants will then be transferred to the main menu
4. Select option 2 for Merchant Authorization and Support
5. Enter Merchant Number, including the leading zero’s (0’s) followed by the # sign
6. If an error is occur press * to renter the number. 7. For Merchant Authorisation Press 18. To speak with a Merchant Support Specialist
press 0
We are look forward to resolving your queries faster and simpler.
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2 0 1 7 H I G H L I G H T S
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1. Market at the Lawn 2017: In support of local businesses, NCB Keycard was again a proud sponsor of the annual Market at the Lawn. 2. NCB Quisk partnered with Island Grill at UTECH Jamaica. With NCB Quisk, make everyday purchases or send money to family and friends, without the need for your wallet. 2&3. Take Style Out 2017: NCB ambassadors and shoppers pause for a photo op at the annual Jamaica Observer’s Take Style Out (TSO 2017) event.
MORE CONVENIENCE FOR YOUR CUSTOMERS!Soon, you can offer your customers a more enhanced shopping experience thanks to Sale with Cash Back – a transaction that allows customers access to cash, from your POS machines.
Sale with Cash Back transactions are not much different from regular debit card transactions; just select the transaction type, process the transaction as normal and then give cash as requested to the cardholder.
It’s quick, easy, and convenient and comes at no cost to you!
For more information on Sale with Cash Back, speak to your Merchant Sales and Relationship Officer, or visit your nearest NCB Branch.
Conditions apply
C O M I N G S O O N
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C O M I N G S O O N
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ANOTHER CONVENIENT WAY TO PAYWouldn’t it be great if you had a simple, secure and flexible device that allows you to accept and process card payments from anywhere within your store? GREAT NEWS! Coming soon is an electronic payment solution that adds power and flexibility to your business by decreasing your customers’ line wait time while offering you access to your funds the very next day. Stay tuned for more information
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S E C U R I T Y M AT T E R S
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SECURINGYOURBUSINESS Globally, there has been an increased focus on security because of the prevalence of fraud. It’s about finding the right balance to ensure that as we become more digital, and benefit from faster, easier and more cost-effective means of operating, your business and your customers are protected.
Here are some of the solutions that we’ve introduced over the past year to increase security.
1. INTRODUCTION OF MERCHANT COMPLIANCE PROGRAMMEIn partnership with ControlScan, a Managed Security Service Provider (MSSP), we have implemented a compliance programme aimed at helping you protect your cardholder data and protect your financial resources, all with one simple programmme.
How do you participate?Simply, complete a Payment Card Industry Data Security Standard Self-Assessment Questionnaire (SAQ) on an annual basis and achieve a passing score.
*If your processing systems have any Internet connectivity, a quarterly security scan is required.
THE NCB MERCHANT PCI COMPLIANCE PROGRAMME:
f Gives you access to a simple online questionnaire (provided by ControlScan) that will help ensure that you are compliant;
f Provides proof of your compliance in the form of a Certificate and report to the Card Association when you have successfully completed the questionnaire;
f Facilitates free quarterly or annual network vulnerability scan, should you be required by the Card Association to conduct them.
For additional information or clarification:Visit www.NCBMerchantSecure.comReview the attached Frequently Asked Questions (FAQ)Contact ContaScan at 1-800-370-9180
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S E C U R I T Y M AT T E R S
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EMV CHIP CARDS ARE NOW BEING ROLLED OUT TO NCB CARDHOLDERS.The roll out is being done on a phased basis starting with Visa Classic and Visa Gold.
With EMV chip cards, information is stored on a chip, embedded right in the card. The chip acts as a micro-computer, helping to protect cardholder information. Each time the card is used in store or at an ABM, a unique number is generated, making the chip card almost impossible for fraudsters to counterfeit.
HERE’S WHAT YOU NEED TO KNOW!
Cards will have a new look
Cardholders will receive a credit card that will now have a chip embedded in the card along with the magnetic strip.
A Personal Identification number (PIN) is required to complete transactions
Instead of swiping your card and signing at the end of the transaction, you will insert the card into the card reader terminal and when prompted by the terminal, you will be asked to enter your 4-digit PIN, just like you would for a debit card or at the ABM.
All cards will require activation
New, replacement, re-issued or renewal cards will all have to be activated.
Cardholders will be required to create a 4 digit PIN at the time of activating
Cards cannot be activated without the selection of a PIN. Primary and supplementary cardholders must each select their own PIN. Card Activation will now be done through NCB Telephone Banking or NCB Online.Gold
To activate your card and select your PIN simply call 876-936-4222 or visit www.jncb.com/activate.
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Dear Merchant,
We’ve made some exciting changes to our NCB Lovebird KeyCard, and among them, is a sleek, new card design which will be introduced on a phased basis.
The enhanced Lovebird KeyCard comes with a rich array of features that will afford customers the opportunity to:
f Fly anywhere, on any airline f Redeem points online f Earn points faster than any other card, and f Use points to cover airfare, including travel taxes
Thank you for your continued support and partnership as we continue to provide value to our customers.
THE LOVEBIRD KEYCARD HAS A NEW LOOK AND EVEN GREATER BENEFITS.
