MERCURY TRAVELSMERCURY TRAVELSHave a safe and enjoyable tripHave a safe and enjoyable trip

SUBMITTED BY:SUBMITTED BY:Kiran GurungKiran GurungBSc ATHM ‘B’BSc ATHM ‘B’44thth SEM SEM

INTRODUCTIONINTRODUCTION

Travel and tourism organization Mercury Travels Limited was Travel and tourism organization Mercury Travels Limited was established in 1948 as a subsidiary of East India Hotels Ltd (EIH), established in 1948 as a subsidiary of East India Hotels Ltd (EIH), which owns the Oberoi Hotels & Resorts group. which owns the Oberoi Hotels & Resorts group.

Today, Mercury Travels is a joint venture between Today, Mercury Travels is a joint venture between EIH LtdEIH Ltd and and leading travel industry professional Mr Ashwini Kakkar, who leading travel industry professional Mr Ashwini Kakkar, who acquired a 74.9% stake in the company in August 2006. acquired a 74.9% stake in the company in August 2006.

The company employs more than The company employs more than 350 staff350 staff, has , has 21 offices21 offices in in 16 16 cities in Indiacities in India, and marketing offices in , and marketing offices in FrankfurtFrankfurt(Germany)(Germany), , HamburgHamburg(Germany)(Germany), London, New York and Buenos , London, New York and Buenos AiresAires((ArgentinaArgentina).).

PROFILEPROFILE

P. R. S. Oberoi, ChairmanP. R. S. Oberoi, Chairman

also the Chairman & Chief also the Chairman & Chief

Executive of EIH Ltd. Executive of EIH Ltd.

Ashwini Kakkar, Executive Ashwini Kakkar, Executive

Vice-ChairmanVice-Chairman

also the Chairman of VIA also the Chairman of VIA

Ltd, a leading player in the Ltd, a leading player in the

mobile ticketing and e-mobile ticketing and e-

travel space. travel space.

Aashutosh Akshikar, ChiefAashutosh Akshikar, Chief

Executive OfficerExecutive Officer Ajay Bhatia, Head - Foreign Ajay Bhatia, Head - Foreign

ExchangeExchange

Mercury Travels has around 300 employees who are skilled in the Mercury Travels has around 300 employees who are skilled in the travel business.travel business.

ASSOCIATE COMPANYASSOCIATE COMPANY

Mercury Himalayan Explorations Ltd (MHE)Mercury Himalayan Explorations Ltd (MHE) is an is an associate company that specializes in adventure holidays. The associate company that specializes in adventure holidays. The company was founded in 1982 as a joint venture between Mercury company was founded in 1982 as a joint venture between Mercury Travels Ltd and the Travels Ltd and the legendary Indian mountaineer of Everest legendary Indian mountaineer of Everest fame, Col. N. Kumarfame, Col. N. Kumar. MHE offers the largest trekking and . MHE offers the largest trekking and adventure travel network in the Indian sub-continent. From Ladakh adventure travel network in the Indian sub-continent. From Ladakh trekking to high altitude safaris, from Himalayan mountaineering trekking to high altitude safaris, from Himalayan mountaineering expeditions to white water rafting down the Holy Ganges, MHE expeditions to white water rafting down the Holy Ganges, MHE specializes in a variety of adventure sports in India.specializes in a variety of adventure sports in India.

ASSOCIATE COMPANYASSOCIATE COMPANY

East India Hotels LtdEast India Hotels Ltd(EIH)(EIH) is an associate company and a is an associate company and a shareholder of Mercury Travels Ltd. EIH Ltd owns or manages shareholder of Mercury Travels Ltd. EIH Ltd owns or manages hotels and luxury cruisers across five countries under the 'Oberoi hotels and luxury cruisers across five countries under the 'Oberoi Hotels & Resorts‘.Hotels & Resorts‘.

SERVICESSERVICES

Mercury Travels Offers Worldwide Travel Services.Mercury Travels Offers Worldwide Travel Services.

Mercury Travels provides complete travel services which includes Mercury Travels provides complete travel services which includes

ticketing, transportation (car rentals), hotel reservation, foreign ticketing, transportation (car rentals), hotel reservation, foreign exchange, travel insurance, passport and visa assistance, airport exchange, travel insurance, passport and visa assistance, airport services etc. services etc.

SPECIAL SERVICESSPECIAL SERVICES

Business Travel ServicesBusiness Travel Services Conferences & Incentive ManagementConferences & Incentive Management Foreign Exchange ServicesForeign Exchange Services Outbound HolidaysOutbound Holidays Indian HolidaysIndian Holidays

CORPORATE PRACTICESCORPORATE PRACTICES

The company has implemented the principles of The company has implemented the principles of good good Corporate GovernanceCorporate Governance by adopting by adopting standard Corporate Governance practices through standard Corporate Governance practices through continuous improvement of internal systems to continuous improvement of internal systems to ensure customer satisfaction.ensure customer satisfaction.

At Mercury Travels, At Mercury Travels, Internal Control Internal Control SystemsSystems that include that include Operational, Operational, Financial and Legal systemsFinancial and Legal systems have been have been integrated to ensure that the Company meets its integrated to ensure that the Company meets its business objectives. These systems are business objectives. These systems are continuously monitored, reviewed and modified continuously monitored, reviewed and modified when necessary for better efficiency and when necessary for better efficiency and effectiveness.effectiveness.

The Company has implemented The Company has implemented Anti-Money Anti-Money Laundering PolicyLaundering Policy which provides detailed which provides detailed guidelines and procedures to be followed whilst guidelines and procedures to be followed whilst undertaking foreign exchange and travel undertaking foreign exchange and travel transactions.transactions.

AWARDSAWARDS

Mercury Car Rentals wins Category One Tourist Transport Operator Mercury Car Rentals wins Category One Tourist Transport Operator AwardAward

National Tourism Awards 2008-09National Tourism Awards 2008-09

Mercury Himalayan Explorations (MHE) Mercury Himalayan Explorations (MHE)

National Award Winning adventure travelNational Award Winning adventure travel companycompany

TOUR PACKAGESTOUR PACKAGES

International HolidaysInternational Holidays1. 1. AFRICAAFRICA EgyptEgypt

South AfricaSouth Africa

Classic Egypt (5 nights / 6 days)

Egypt by Train & Cruise (7nights / 8days)

Classic Egypt 1 (6nights / 7days)

Spectacular Southern Africa (16 nights/ Spectacular Southern Africa (16 nights/ 17 days)17 days)

South African Splendour (8 nights / 9 days)South African Splendour (8 nights / 9 days)

2. 2. AMERICAAMERICA United States Of AmericaUnited States Of America

3. 3. EUROPEEUROPE AustriaAustria

FranceFrance

Classic Peru (4nights / 5days)Classic Peru (4nights / 5days)

Magical Orlando (4 nights / 5 days)Magical Orlando (4 nights / 5 days)

Elegant East Coast USA (6 nights / 7 Days)Elegant East Coast USA (6 nights / 7 Days)

Wonderful West Coast USA (6 Nights / 7 Days) Wonderful West Coast USA (6 Nights / 7 Days)

Alluring Austria (6 nights / 7 days)Alluring Austria (6 nights / 7 days)

Jewels of Austria (11nights / 12 days) Jewels of Austria (11nights / 12 days)

Fascinating FranceFascinating France

Mesmerizing Rhone Alpes (6nights/7days) Mesmerizing Rhone Alpes (6nights/7days)

Best of France (13nights/14days)

GermanyGermany

United KingdomUnited Kingdom

GreeceGreece

German Splendours (5nights / 6days)German Splendours (5nights / 6days)

Journey into Germany (6nights / 7days)Journey into Germany (6nights / 7days)

Peek into England (8nights / 9days)Peek into England (8nights / 9days)

The Da Vinci Decoder (London & Paris) The Da Vinci Decoder (London & Paris) (6 nights / 7days)(6 nights / 7days)

London Like Never Before (5 nights/6 days)London Like Never Before (5 nights/6 days)

A Week In Greece (6nights/7days)A Week In Greece (6nights/7days)

Indian Holidays

1.1. CULTURAL HOLIDAYSCULTURAL HOLIDAYS

2.2. HILLSTATIONS & BEACHESHILLSTATIONS & BEACHES

Visit India (19nights / 20days)Visit India (19nights / 20days)

Gorgeous Kerala (6nights / 7 days) Gorgeous Kerala (6nights / 7 days)

Buddhist Trail (11 nights / 12 days) at Buddhist Trail (11 nights / 12 days) at

Enchanting Kashmir with Golden Temple (10nights / 11days)Enchanting Kashmir with Golden Temple (10nights / 11days)

Spectacular East India (8nights / 9 days)Spectacular East India (8nights / 9 days)

North India with Ranthambore (13nights / 14days) North India with Ranthambore (13nights / 14days)

Beach Holidays at Kerala (8nights / 9 days) Beach Holidays at Kerala (8nights / 9 days)

Beach Holiday at Goa (7nights / 8days) Beach Holiday at Goa (7nights / 8days)

Hill Stations of North India (8nights / 9days) Hill Stations of North India (8nights / 9days)

Pearls of the East (6nights / 7 days)Pearls of the East (6nights / 7 days)

Golden Triangle (6nights / 7days)Golden Triangle (6nights / 7days)