The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016 Message from the Chief Executive Welcome to 2016. I hope everyone got some time to relax with family and friends over the Christmas period. The Board will be initiating a review of the LHD’s Strategic Plan at the beginning of March. We will be holding a series of workshops for staff to contribute to the development of the Strategic Plan which we will be working to finalise in July. This is a great opportunity for everyone to have input into the direction we pursue over the next five years. All of our services play a role informing people in our communities about their health and healthcare needs. Over the past year or so there has been an active discussion within the executive team about our role promoting health, and that looking across the LHD we, as a group, are not a great advertisement for maintaining our own health and making healthy decisions. In response to this we are about to launch Get Healthy, a program focusing on everyone working in the LHD to get healthy. The program will involve access to a comprehensive health assessment to identify areas where each of us can improve our health. The focus will be on the usual suspects, diet, exercise, our weight, blood pressure, alcohol consumption and smoking. Where there are opportunities to improve your health we’ll be supporting a range of programs to help you get there. We’re also looking to enter the Global Corporate Challenge, which provides an opportunity to add a slightly competitive aspect to the whole agenda, allowing teams within the LHD to rate their progress against each other, and more broadly across organisations participating in the Global Corporate Challenge. In parallel with our focus on the health of people within the LHD, our integrated care program is focused on better engaging with and supporting people aged between 20 and 55 who are likely to develop a chronic illness associated with their lifestyles. This year the focus is on people who use a GP or the Broken Hill Hospital, and next year will focus on people not using either regularly. In 2017/18 we will roll the program out across the LHD, but apply learnings as the program develops. We have a number of new staff taking up key positions, namely Lindy Harkness who will be commencing as Director of Nursing and Midwifery in Broken Hill, initially for three months; Bev Mercer, Palliative Care Clinical Nurse Consultant; and Tara Walker who is the new NUM of the Surgical Ward. Our newest group of Junior Medical Officers have also started. I’m sure everyone will make all new staff to the LHD feel welcome and support them as they adjust to their new roles. Thanks to everyone who has attended the feedback sessions for the Your Say Survey results. We’ll be holding specific workshops for groups who appeared to rate the LHD less positively during February and March. However, the earlier feedback sessions have highlighted the need for members of the executive team to get more involved. We will be attending team meetings on a regular basis so that we can let you know where things are heading and also hear where there are things we can contribute to improving. The detailed planning for redevelopments in Broken Hill commenced on 1 February. Over the coming months there will be extensive consultation with staff and stakeholders to ensure the redevelopment aligns with our needs and the future development of services. — Stuart Riley, Chief Executive
Transcript
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
Message from the Chief Executive Welcome to 2016. I hope everyone got
some time to relax with family and friends over the Christmas period.
The Board will be initiating a review of the LHD’s Strategic Plan at the beginning of March. We will be holding a series of workshops for staff to contribute to the development of the Strategic Plan which we will be working to finalise in July. This is a great opportunity for everyone to have input into the direction we pursue over the next five years.
All of our services play a role informing people in our communities about their health and healthcare needs. Over the past year or so there has been an active discussion within the executive team about our role promoting health, and that looking across the LHD we, as a group, are not a great advertisement for maintaining our own health and making healthy decisions.
In response to this we are about to launch Get Healthy, a program focusing on everyone working in the LHD to get healthy. The program will involve access to a comprehensive health assessment to identify areas where each of us can improve our health. The focus will be on the usual suspects, diet, exercise, our weight, blood pressure, alcohol consumption and smoking. Where there are opportunities to improve your health we’ll be supporting a range of programs to help you get there. We’re also looking to enter the Global Corporate Challenge, which provides an opportunity to add a slightly competitive aspect to the whole agenda, allowing teams within the LHD to rate their progress against each other, and more broadly across organisations participating in the Global Corporate Challenge.
In parallel with our focus on the health of people within the LHD, our integrated care
program is focused on better engaging with and supporting people aged between 20 and 55 who are likely to develop a chronic illness associated with their lifestyles. This year the focus is on people who use a GP or the Broken Hill Hospital, and next year will focus on people not using either regularly. In 2017/18 we will roll the program out across the LHD, but apply learnings as the program develops.
We have a number of new staff taking up key positions, namely Lindy Harkness who will be commencing as Director of Nursing and Midwifery in Broken Hill, initially for three months; Bev Mercer, Palliative Care Clinical Nurse Consultant; and Tara Walker who is the new NUM of the Surgical Ward. Our newest group of Junior Medical Officers have also started. I’m sure everyone will make all new staff to the LHD feel welcome and support them as they adjust to their new roles.
Thanks to everyone who has attended the feedback sessions for the Your Say Survey results. We’ll be holding specific workshops for groups who appeared to rate the LHD less positively during February and March. However, the earlier feedback sessions have highlighted the need for members of the executive team to get more involved. We will be attending team meetings on a regular basis so that we can let you know where things are heading and also hear where there are things we can contribute to improving.
The detailed planning for redevelopments in Broken Hill commenced on 1 February. Over the coming months there will be extensive consultation with staff and stakeholders to ensure the redevelopment aligns with our needs and the future development of services.
— Stuart Riley, Chief Executive
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 2
Deanne Pearce, pictured here with RN Caroline Clemens, was the hospital’s first patient to use the Discharge Lounge on its
opening on Monday, 1 February 2016.
The Broken Hill Hospital has expanded the services we provide to patients with the opening on Monday, 1 February of the Patient Discharge Lounge and Hospital n the Home unit (HITH).
This service is located on the Surgical Ward in the four bed bay and is set up to accommodate approximately 10 patients at any given time, staffed by a Registered Nurse and managed by the NUM of Surgical Ward.
The need for this area was identified as a result of a healthcare redesign project which showed poor compliance to the admitted National Emergency Access target (NEAT), and extremely poor discharge times for 75% of patients. The project identified other areas that cause delays in patient care and resulted in extra time spent within the emergency department or on the wards..
The HITH unit will be used to treat patients that currently present to the emergency department as a planned presentation so services like intravenous antibiotic administration, catheter change and dressings.
The hope is that this service will continue to grow over the coming months and decrease the length of stay for in patients and minimising the wait times and congestion in the emergency department.
BH Hospital Discharge Lounge and HITH Unit open for business
Paul Ferguson is the Chair of the Two Rivers Health Council and joined on its formation.
Paul said: “I became aware of the rate of expansion of the area and thought that being part of the Health Council would perhaps get the community's ideas and needs transmitted to the planners”.
Paul has been active in other committees including the former Far West Area Health Service Corporate Services OHS committee, including as Chair. When working on the North Mine, he was on the board of the North Mine Employees Sickness fund and MMM and Community Sickness Fund.
“As Chair of the Health Council my vision for the next 12 months is to build a strong and active committee and seek greater community involvement. Also greater community awareness,” said Paul.
When asked what motives him Paul joking responded “Money! Seriously, successful outcomes, new projects and change”.
You may know Paul the musician as he and his wife perform not only around the Buronga and Mildura area but are often in Broken Hill there old home town.
Health Council Advocates — Paul Ferguson
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 3
Our first JMOs for the year are (from left to right) : Drs Ke Xu, Yvette Etherden, Satilla Zafreen, Elizabeth Richardson, Justin Gladman, Varan Peramamthan, Geoffrey Ye, Alexander Nguyen, Sun Ho Kim, Sim Mead,
Dan Dinh, Mithran Kathirgamanathan, Samuel Rajadurai and Sylvia To.
First group of JMOs for 2016 join the LHD
The first group of JMOs have been welcomed to the Far West starting with an orientation of the hospital and the District.
The group includes new doctors to the Far West and some who have returned for another term including a former local.
Drs Ke Xu, Yvette Etherden Satilla Zafreen and Elizabeth Richardson are Broken Hill Hospital employed interns and Dr Etherden and Dr Richardson have brought their families with them.
Dr Justin Gladman is a Rural Generalist Anaesthetics and a former local who has returned home with family.
Dr Sim Mead is our Psychiatry Registrar for 6 months on secondment
Dr Sun Ho Kim and Sylvia To are our Senior Medical Resident Officer (SRMOs).
Dr Samuel Rajadurai is our Senior Surgical Resident Officer (rotating from Westmead/Nepean).
Our Resident Medical Officers are Dr Varan Peramamthan ED RMO, Dr Geoffrey Ye Surgical RMO, Dr Alexander Nguyen Paediatric RMO, Dr Dan Dinh and Dr Mithran Kathirgamanathan Medical RMO.
Dr Kathirgamanathan has been here before and hopefully will show all the new staff the ropes.
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 4
I am pleased to advise that Lindy Harkness will be starting as the Director of Nursing & Midwifery (DONM) for BHHS effective from 8 February 2016, initially for a 3 month period.
Lindy has extensive senior management experience, most recently in the aged care sector and has a commitment to building strong teams, developing services and ensuring a strong focus on quality.
She has a Masters in Health Sciences Management as well as a Post Graduate Diploma in Nursing (Primary Health Care).
I look forward to working with Lindy and building on the great work you all do and I know you will all make her most welcome.
I would also like to take this opportunity to thank Kelly Dart for acting in the DONM position for the last 5 months.
Kelly has helped bring some stability to the nursing workforce and established a solid base to build on into the future and I thank her for her commitment and effort during this time and wish her all the best with her move.
— Ken Barnett, General Manager, BHHS
DONM appointed to Broken Hill Health Service Tara Walker (pictured)
has been appointed as the new Nursing Unit Manager of Surgical Ward at BHHS.
Tara comes with extensive knowledge and we welcome her into her new career progression. Tara commenced in her new role on Monday, 25 January.
We also would like to acknowledge and thank Caroline Clemens (Acting NUM) for her commitment over the
last few months. Caroline has developed and worked very hard to assist in the stability and progression of the Surgical Ward and we wish Caroline all the best in her endeavours.
— Kath Morrison, Manager Nursing Operations
New NUM for Surgical Ward
The FWLHD welcomes Bev Mercer, Palliative Care Clinical Nurse Consultant who joined us on February 1 from the Sunshine Coast in Queensland.
Bev (pictured) has worked in Specialist Palliative Care since 2002 in both Queensland and Victoria.
Her background in community Palliative Care and special interest in holistic care will be well utilised by the specialist and primary health care teams across the district.
Bev is looking forward to meeting and working with people across the district, and is keen to help staff in their palliative approach to care across all settings.
Bev’s role will be a combination of education, clinical outreach, mentoring and policy work. Bev is keen to support staff and to share resources, and can be contacted at Kincumber House in Broken Hill.
New Palliative Care CNC
Save the Date: March 16 and 17
Palliative Care Education for Generalists Provided by Australian College of Nursing Two day course – certificate of attendance
provided. To be held in Dareton. More details to follow by district email.
Teal Ribbon Day Staff Health and Women’s Health in
Broken Hill will be promoting Teal Ribbon Day (Ovarian Cancer awareness) by offering free pap smear testing to ALL female staff at the Broken Hill Health Service.
Only 57 out of 100 NSW Women had pap smears in 2013-2014, the women that don’t screen are the ones who are at risk.
Appointments can be made by phoning Primary Health on Ext 554 or 556.
Appointment dates are: Tuesday 9th February Wednesday 17th February Tuesday 23rd February Thursday 25th February
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 5
“Those best parts of a good life: little, nameless, unremembered acts
of kindness and love.” – William Wordsworth
Kindness, like mindfulness, is a natural human quality that requires intentional action to realize it’s potential. Like eating good food, kindness is an essential nourishing ingredient – and repetition is the key.
When we practice kindness in our daily lives even the smallest act can make a real difference to the health and wellbeing of ourselves and those around us. Kindness can literally put us, and others, at ease. It works wonders in the relationships we have with ourselves and with everyone else, even with people we don’t know.
It doesn’t take much time or effort to practice kindness, just a little thought and imagination. So start thinking about the simple things you can do to be kind to yourself or someone else today.
Try it. Offer a kind word or gesture to someone. Notice what happens … Kindness tips:
‘Please’ and ‘thank you’.
Stop complaining.
Tell your loved ones that you love them. Regularly.
When a person is talking to you – really listen to them.
Pay compliments.
Smile.
Hold doors open.
Think of people in your life – what help do they need with tasks or chores? Don’t wait to be asked.
Stop speaking ill of others. Let your words be kind.
Standing in a queue? Let someone go before you.
Kindness
Join the kindness revolution – FREE
kindness cards are available – all you
have to do is pay it forward with
anonymous acts of kindness.
Get your free cards from:
WakeUpProject.com.au
Staff are invited to the In Home Monitoring Devices Symposium being held at the University Department of Rural Health on Thursday, 18 February 2016.
The symposium will introduce the new In Home Monitoring Device Program being conducted as part of Far West LHD Chronic and Complex Care Services.
This an event for General Practitioners, interested Hospital Doctors and Specialists, Practice Managers, Practice Nurses, Nurses, Nurse Practitioners, Dietitians, Physiotherapists, Exercise Physiologists, Occupational Therapists, Radiographers, Psychologists, and Pharmacists. All are welcome to attend. Registration from 6pm with discussion commencing from 7pm. Cocktail selection finger food available with soft drinks, juice, tea or coffee will be served.
The aim of 12 month program trial is to determine if home tele-monitoring is an effective model of care for people with chronic conditions or those at risk of developing a chronic condition to enable early detection and timely intervention to reduce unplanned hospital admissions.
Clients are provided with clinical measurements by their GP, equipment (such as pulse oximeter, glucometer, scales, blood pressure monitor) linked to a telehealth device which transmits clinical information to a secure database monitored by staff daily.
Clinical parameters outside of the client’s predetermined ‘normal’ range will be identified by the monitoring system, and the client contacted via an agreed escalation process.
Registrations are open until Monday, 8 February 2016. To secure your registration, please forward details to Renee Powell at Western NSW PHN
INNOVATION By Mel Welsh, Clinical Redesign & Innovation Manager
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 6
Welcome back to a new year. We have a few months to get projects ready to be nominated into the Far West Health Awards, which are being held in June. There are still a lot of ideas out there waiting to be tested. People often feel that their idea is “just common sense”, but if that were true, wouldn’t everyone already be doing it?
People get scared by the thought of doing something innovative as it is sometimes seen as risky. If you tackle your ideas systematically, and you apply good change management approaches, a lot of the risk goes out of the idea. Don’t be put off having a go. If you have an idea and you want to give it a try, or you are already working on something, let us know.
Have you also heard about the rolling nominations for the Staff Recognition Awards? Staff and teams can be nominated for the Staff Recognition Awards by colleagues and line managers. These nominations are open now and will remain open until 3 June 2016. For more information about this go to the FW intranet http://fwlhd.gwahs.nswhealth.net/Messages/Messages.php
We have also recently introduced a way for consumers to nominate staff
and teams for good work and good service. This was introduced in response to a suggestion from a consumer
representative of the District Patient Safety and Clinical Quality meeting. If a consumer is interested in nominating a staff member or team for
recognition, you can direct them to the FW website home page ‘Contact Us’ section or send them to the main reception desk in your facility to ask for a nomination form.
Completed forms should be sent to the Clinical Governance Unit in Kincumber House (Broken Hill).
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 7
Carer Gateway — new national service to support carers The CARER GATEWAY is a new national service to support Australia’s 2.7 million carers. The Gateway provides
information about the services and support available for people who care for someone with a disability, chronic illness, dementia, mental illness, or who are frail due to age.
Carer Gateway will provide information for carers online and by phone:
Telephone: Carers can call 1800 422 737 from Monday to Friday between 8am and 6pm for information about services and supports available.
Website: A range of information including practical advice on how to care, details about financial and respite support, and how to adjust when caring ends, can be accessed at www.carergateway.gov.au
Service finder: Carer Gateway website has an interactive service finder to help carers identify local services, including Commonwealth funded organisations delivering carer support services.
Carer Gateway website also has information for different types of carers including young carers, older carers, working carers, Aboriginal and Torres Strait Islander carers, and culturally and linguistically diverse carers.
Don’t forget we have the Family & Carer Mental Health Program and the Carer Support Program available across our LHD. Contact Alyce Craker on 80801508 or Tanya Clifton on 8080 1525.
FWLHD Volunteers in
Australia Day honours The year started with more honours for Far West
LHD volunteers in the Broken Hill Australia Day Celebrations. Josephine Peter and Eleanor Blows were honoured among the Australia Day Awardees and Josephine was named 2016 Citizen of the Year. It was also a day of celebration for Jenny Treloar, Broken Hill Women’s Auxiliary RFDS, who received an AM. Far West LHD congratulates three outstanding women for their work for the Broken Hill community, Far
West LHD and the RFDS. Josephine Peter and Eleanor Blows
Jackie Noble, RFDS Women’s and Children’s Nurse with Jenny and Keith
Treloard
As part of the ongoing education and knowledge sharing by the staff for our volunteers, Briana Bartley, Patient Safety and Clinical Quality Manager, attended the January DDPC Volunteers Team meeting to discuss her role in CGU.
Briana explained how important consumer feedback was to the organisation and her role in assisting consumers with lodging and assisting them with serious incidences. Briana acknowledged the value of the work that the DDPC volunteers are doing in the hospital and that they are an important part of the team.
Staff commitment to continuing education for our volunteers
Policy Watch — PDs available on MOH internet The following documents have been published on the NSW Ministry of Health internet site http://www.health.nsw.gov.au/policies. These documents are official NSW Health policy. Compliance with Policy Directives is mandatory.
The Far West Local Health District Newsletter Edition 1, Vol 6, JAN 2016
PAGE 8 Submissions for Far West In Focus can be sent to [email protected]
The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au
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