MGMT 628 Total Quiz

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Quiz # 3

Question # 10 of 20 ( Start time: 01:42:54 AM ) Total Marks: 1 “May reward political skills as opposed to technical skills” is the disadvantage of: Select correct option:

Self-Contained-Unit OrganizationFunctional organizationMatrix organizationProcess base formed organization

Question # 9 of 20 ( Start time: 01:41:29 AM ) Total Marks: 1 Organization development is basically improving which of the following factors in the people? Select correct option:

Effectiveness Quality (not 100% sure)EfficiencyGrowth

Question # 8 of 20 ( Start time: 01:40:34 AM ) Total Marks: 1 Team-building activities can be classified on all of the following EXCEPT: Select correct option:

Activities relevant to one or more individualsActivities specific to the organization’s operation Activities specific to the group’s operation and behaviorActivities affecting the group’s relationship with the rest of the organization

Question # 7 of 20 ( Start time: 01:40:05 AM ) Total Marks: 1 "To make people happy” is the mission statement of: Select correct option:

Walt DisneyWal MartMerckMary kay cosmetic

Question # 6 of 20 ( Start time: 01:39:02 AM ) Total Marks: 1 Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Select correct option:

Intrapersonal skills


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Interpersonal skillsGeneral consultation skillsSelf assessment skills

Question # 5 of 20 ( Start time: 01:38:32 AM ) Total Marks: 1 Which of the following networks represents alliances among a variety of organizations in different markets? Select correct option:

An internal market network A vertical market networkAn inter-market network An opportunity network

Question # 4 of 20 ( Start time: 01:37:03 AM ) Total Marks: 1 An effective data has which of the following characteristics? Select correct option:

AccurateLarge ComparableAll of the given options

Question # 3 of 20 ( Start time: 01:36:28 AM ) Total Marks: 1 Which one of the following is the part of transformation of comparison of planned change model? Select correct option:

Social componentInformationEnergyServices

Question # 2 of 20 ( Start time: 01:35:29 AM ) Total Marks: 1 Which of the following methods is NOT related to quantitative tool for analyzing data? Select correct option:

Content analysisMeans, Standard Deviations, and Frequency DistributionsScatter grams and Correlation CoefficientsDifference Tests

Question # 1 of 20 ( Start time: 01:35:02 AM ) Total Marks: 1 OD programs rely heavily upon which of the following? Select correct option:







The Vision settingThe mission settingThe goal-setting processThe outcome analysis

Question # 14 of 20 ( Start time: 01:52:26 AM ) Total Marks: 1 “What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model? Select correct option:

Problem identificationContractingDiagnosisPlanning Change

Question # 13 of 20 ( Start time: 01:52:05 AM ) Total Marks: 1 __________ should be specific, measurable and attainable. Select correct option:

ObjectivesGoalsStrategiesMission

Question # 12 of 20 ( Start time: 01:51:10 AM ) Total Marks: 1 In open system methods the different domains or parts of the environment are identified and prioritized in which of the following steps? Select correct option:

Map the current environment surrounding the organizationCompare the present with the ideal future Identify the core mission of the organizationCreate a realistic future scenario of environmental expectations and organization

responses

Question # 11 of 20 ( Start time: 01:50:50 AM ) Total Marks: 1 __________ occurs when organization members are forced to participate in an OD in¬tervention. Select correct option:

Misuse of dataDemocratic valueMisrepresentationCoercion







Question # 20 of 20 ( Start time: 02:02:07 AM ) Total Marks: 1 Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option:

Goal-setting abilityProblem-solving abilityAbility to perform self-assessmentAbility to have all knowledge of internal organizational systems

Question # 19 of 20 ( Start time: 02:01:09 AM ) Total Marks: 1 Increased understanding, insight, and self-awareness about one’s own behavior are the objectives of which of the following? Select correct option:

T-groupProcess consultationThird-party interventionTeam building

Question # 18 of 20 ( Start time: 02:00:33 AM ) Total Marks: 1 The intent of vertical loading is to: Select correct option:

Decrease the gap between doing the job and controlling the jobIncrease the gap between doing the job and controlling the jobDecrease the gap between employees and managersIncrease the gap between employees and managers

Question # 17 of 20 ( Start time: 01:59:36 AM ) Total Marks: 1 __________ involves making a particular change a permanent part of the organization’s normal functioning. Select correct option:

InstitutionalizationEvaluation MeasurementDiagnosis

Question # 16 of 20 ( Start time: 01:59:17 AM ) Total Marks: 1 Coordination is most important for groups performing which of the following tasks? Select correct option:

Independent tasks







Interdependent tasksMutually exclusive tasksSelf regulatory tasks

Question # 15 of 20 ( Start time: 01:58:57 AM ) Total Marks: 1 Which one the following in NOT the part of Lewin’s change model? Select correct option:

UnfreezingRefreezingMovingProblem identification

Quiz # 2

The __________ is someone not previously associated with the client system. Select correct option:

External practitioner

Internal practitioner

Chief executive officer

Organization development

A person who initiates, stimulates, or facilitates a change program is called: Select correct option:

Organization development manager

Organization development practitioner

Organization development stimulator

Organization development facilitator







Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork? Select correct option:

Persuader style

Cheerleader Style

Analyzer Style

Pathfinder Style

__________ is the relevant people or groups who need to be involved in the change program of degree to which the client system is organized. Select correct option:

Identification

Convention

Organization

Evaluation

This ability of consultant is particularly important in times of conflict and stress; it is also critical just before and during a manager’s first experience with team building is known as: Select correct option:

Confront difficult issues

Support and nurture others

Listen well and empathize

Listen well and empathize

“Retaining only useful members” is an example of which of the following?







Select correct option:

Individual unfreezing

System unfreezing

Interpersonal unfreezing

None of the given options

__________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. Select correct option:

Ethical Dilemmas

Misrepresentation

Coercion

Spirit of inquiry

Members keep their true feelings about self- fulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes in which of the following practitioner-client relationship mode? Select correct option:

The apathetic mode

The gamesmanship mode

The charismatic mode

The consensus mode

Which of the following is the characteristic of an effective organization? Select correct option:







High conflict about tasks and projects

High energy spent in clashing over interpersonal difficulties

Centralized decision making

Maximum amount of inappropriate win/lose activities between individuals and groups

Developing a marketing strategy for a new product is an example of which of the following consulting models? Select correct option:

Purchase of Expertise Model

Doctor-patient Model

Process Consultation Model

Organization model

The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction? Select correct option:

Stabilizer Style

Cheerleader Style

Analyzer Style

Persuader Style

Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model? Select correct option:







Intervention

Planning change

Evaluation

Feedback

A first application of strategic change was use of which of the following planning? Select correct option:

Open system planning

Close system planning

Strategic planning

Participative planning

Within the framework of participative management the System 1 relates to: Select correct option:

Exploitative authoritative system

Benevolent authoritative system

Consultative system

Participative group system

OD applies on _____________ of an entire system. Select correct option:

Strategy

Structure

Process







All of the given options

Which one the following in NOT the part of Lewin’s change model? Select correct option:

Unfreezing

Refreezing

Moving

Problem identification

Which of the following is NOT a visible manifestation of culture? Select correct option:

Dress Code

Work Environment

Attitudes

Benefits

Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option:

Goal-setting ability

Problem-solving ability

Ability to perform self-assessment

Ability to have all knowledge of internal organizational systems

__________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option:







Purchase of expertise model

Doctor-patient model

Process consultation model

Organization model

In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option:

Evaluating and Institutionalizing Change

Planning and Implementing Change

Diagnosing

Entering and Contracting

Quiz No 2

Which one the following in NOT the part of Lewin’s change model?Select correct option:

UnfreezingRefreezingMovingProblem identification







__________ is an emerging profession providing alternative opportunities for gaining competence and developing a careerSelect correct option:

Organization developmentInternal practitionerExternal practitionerOrganization theory

In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following?Select correct option:

Clearing goals (NOT Sure)Developing task structureComposing groupsEnhancing group functioning

__________ lists six key skill areas that are critical to the success of the internal practitioner.Select correct option:

St. PaulArgyrisSusan GebeleinLockheed Martin

"To preserve and improve human life” is the mission statement of:Select correct option:

Walt DisneyWall MartMerckMary kay cosmetic

All of the following are the benefits an internal consultant gets in diagnosing stage of organization development EXCEPT:Select correct option:







Have relationships with many organization membersSustain reputation as trustworthy over timeData openly shared can reduce political intrigueConfidential data can increase political sensitivities

Encouraging, harmonizing, compromising, setting standards, and observing group members are involved in which of the following design components of group?Select correct option:

Goal clarityTask structureGroup compositionGroup functioning

Which one of the following is the identity of design component at organization level of comparison planned change model?Select correct option:

General environmentIndustry structureOrganization effectivenessTechnology

Open systems have which type of boundaries?Select correct option:

ImpenetrablePermeableInflexibleRigid

“This organization development process will result in increased customer base”. This is an example of which of the following contracting process?Select correct option:

DescribingMutual Expectations (may be)Time and Resources Ground Rules







Which of the following is NOT a visible manifestation of culture?Select correct option:

Dress CodeWork EnvironmentAttitudesBenefits

Which of the following skill is least likely to be adopted by organization development practitioners to be effective?Select correct option:

Intrapersonal skillsInterpersonal skillsGeneral consultation skillsSelf assessment skills (NOT SURE)

All of the following are the benefits an external consultant gets in consulting stage of organization development EXCEPT:Select correct option:

Formal documentsMust complete projects assignedCan terminate project at willInformation confidential

Which one of the following is NOT the part of first area of organizational diagnosis?Select correct option:

LeadershipDivisionsDepartmentsProducts

The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?Select correct option:

Stabilizer StyleCheerleader StyleAnalyzer Style







Persuader Style

A first application of strategic change was use of which of the following planning?Select correct option:

Open system planningClose system planningStrategic planningParticipative planning

Which one of the following is the component of output at group level diagnosis?Select correct option:

Team effectivenessGoal clarityTeam functioningGroup composition

The way an organization uses its resources is called which of the following design components?Select correct option:

StrategyTechnologyStructureMeasurement systems

OD is oriented to improve:Select correct option:

Organizational efficiencyOrganizational effectivenessOrganizational structureOrganizational resources

External practitioners are invited into the organization, so they have:Select correct option:

Less degree of influence than managers







Greater freedom of operations as compare to internal practitionersLess experience so they are not considered for raises and appraisalsA greater knowledge of technology than manager

Other Students Quiz

Quiz No 3

Question # 1 of 20 ( Start time: 05:05:49 PM ) Total Marks: 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option:

Assessing change agent power Describing the core ideology Commitment planning Provide resources for change

Question # 2 of 20 ( Start time: 05:07:21 PM ) Total Marks: 1 Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option:

Goal-setting ability Problem-solving ability Ability to perform self-assessment Ability to have all knowledge of internal organizational systems

Question # 3 of 20 ( Start time: 05:08:16 PM ) Total Marks: 1 Process consultation deals primarily with all of the following important interpersonal and ***** processes, EXCEPT: Select correct option:

Communications Functional roles of groups in organizations ***** norms development The use of leadership and authority







Question # 4 of 20 ( Start time: 05:09:20 PM ) Total Marks: 1 Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork? Select correct option:

Persuader style Cheerleader Style Analyzer Style Pathfinder Style

Question # 5 of 20 ( Start time: 05:10:23 PM ) Total Marks: 1 __________ a leader or ***** identifies a need for information or expertise that the organization cannot supply. Select correct option:

Purchase of expertise model Doctor-patient model Process consultation model Organization model

Question # 6 of 20 ( Start time: 05:11:14 PM ) Total Marks: 1 Which one of the following is the part of contemporary action research? Select correct option:

Choose positive objective Problem identification Joint action planning Unfreezing

Question # 7 of 20 ( Start time: 05:12:41 PM ) Total Marks: 1 An effective data has which of the following characteristic/s? Select correct option:

It Can be generalized It is large It is comparable All of the given options

Question # 8 of 20 ( Start time: 05:14:02 PM ) Total Marks: 1







OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process? Select correct option:

It becomes more formal and complex It becomes less formal and complex It becomes easier to handle It involves internal practitioners

Question # 9 of 20 ( Start time: 05:15:34 PM ) Total Marks: 1 In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option:

Evaluating and Institutionalizing Change Planning and Implementing Change Diagnosing Entering and Contracting

Question # 10 of 20 ( Start time: 05:16:24 PM ) Total Marks: 1 __________ refers to situations where one person’s performance is contingent upon how someone else performs. Select correct option:

Interdependence Dependence Independence Confidence

Question # 11 of 20 ( Start time: 05:17:01 PM ) Total Marks: 1 Norms that support and contribute to the pivotal norms but are not essential to the organization’s objectives are: Select correct option:

Social norms Peripheral norms Behavioral norms Psychological norms







Question # 12 of 20 ( Start time: 05:17:54 PM ) Total Marks: 1 Which of the following is the degree to which the organization’s environment and technology are changing? Select correct option:

Congruence Stability of environment and technology Unionization Goal specificity

Question # 13 of 20 ( Start time: 05:18:36 PM ) Total Marks: 1 Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations? Select correct option:

An internal market network A vertical market network An inter-market network An opportunity network

Question # 14 of 20 ( Start time: 05:19:16 PM ) Total Marks: 1 __________ Organization is highly flexible and adaptable to changing conditions. Select correct option:

Network structure Formal structure Complex structure Informal structure

Question # 15 of 20 ( Start time: 05:19:59 PM ) Total Marks: 1 __________ are aimed at the process, content, or structure of the *****. Select correct option:

Group intervention Individual intervention Basic process intervention Process intervention







Question # 16 of 20 ( Start time: 05:20:51 PM ) Total Marks: 1 Which one of the following elements typically does not includes envisioned future that can be communicated to the organization’s members? Select correct option:

Bold outcomes Valued outcomes Desired future state Activity planning

Question # 17 of 20 ( Start time: 05:22:24 PM ) Total Marks: 1 Which one of the following is NOT the component of design component at individual level? Select correct option:

Individual effectiveness Skill variety Task identity Task significant

Quiz Start Time: 05:05 PM Time Left 89 sec(s)

Question # 18 of 20 ( Start time: 05:23:53 PM ) Total Marks: 1 __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. Select correct option:

Ethical Dilemmas Misrepresentation Coercion Spirit of inquiry

Question # 19 of 20 ( Start time: 05:25:01 PM ) Total Marks: 1 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD. Select correct option:







Misuse of data Democratic value Misrepresentation Coercion

Question # 20 of 20 ( Start time: 05:25:45 PM ) Total Marks: 1 Which of the following organization development practicing style places emphasis on the satisfaction of organization members and is chiefly concerned with employee motivation and morale? Select correct option:

Stabilizer Style Cheerleader Style Analyzer Style Pathfinder Style

Quiz No 2A __________ may be defined as an unwritten agreement between individualsand the organization of which they are members.a. Behavioral contractb. Social contractc. Psychological contractd. Peripheral contract

2. Which one of the following is the part of contemporary action research?a. Choose positive objectiveb. Problem identificationc. Joint action planningd. Unfreezing

3. The __________ is someone not previously associated with the client system.a. External practitionerb. Internal practitionerc. Chief executive officerd. Organization development

4. The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?a. Cheerleader Styleb. Analyzer Stylec. Persuader Styled. Stabilizer Style







5. Members keep their true feelings about self- fulfillment and organizationaleffectiveness to themselves, assuming that sharing information may threatenpersonally desired outcomes in which of the following practitioner-clientrelationship mode?a. The apathetic modeb. The gamesmanship modec. The charismatic moded. The consensus mode

6. Which of the following statement is true about “consensus mode” ofpractitioner-client relationship?a. A limited number of members openly share ideas and feelings with the rest, basedon perceptions of leadershipb. Members continuously share perceptions and feelings openly both on self fulfillment and organizational effectivenessc. Members keep their true feelings about self- fulfillment and organizationaleffectiveness to themselves, assuming that sharing information may threatenpersonally desired outcomesd. Members keep their true ideas about self-fulfillment and organizationeffectiveness to themselves assuming that sharing this information will not makeany difference

7. Organizational Development is a planned change in an organization’s culturethrough the utilization of __________ technology, research and theory.a. Management Scienceb. Behavioral Sciencec. Human Scienced. All of the given options

8. Which of the following is not necessary to be exhibited in a successful changepractitioner?a. Empathyb. Knowledge of the theoriesc. Methods within the consultant's own disciplined. Straight forwardness

9. __________ occurs when information gathered during the OD process is usedpunitively. Large amounts of information are invariably obtained during theentry and diagnostic phases of OD.







a. Misuse of datab. Democratic valuec. Misrepresentationd. Coercion

10. “Organization development practitioner should consult the relevant employees”. This is an example of which of the following contracting process?a. Describingb. Mutual Expectationsc. Time and Resourcesd. Ground Rules

QUIZ 2

1. __________ occurs when organizational development practitioners claim thatan intervention will produce results that are unreasonable for the changeprogram or the situation.a. Ethical Dilemmasb. Misrepresentationc. Coerciond. Spirit of inquiry

2. “Decreasing number of customers” represents what in organizationdevelopment process?a. A rapid change in organizationb. Diagnosis of problemc. A specific problemd. A general problem

3. “Organization development practitioner should consult the relevantemployees”. This is an example of which of the following contractingprocess?







a. Describingb. Mutual Expectationsc. Time and Resourcesd. Ground Rules

4. Which of the following statement is true for development oriented diagnosis?a. Managers are d in organization development when the organizationis not facing a problemb. Managers are d in organization development when the organizationis facing small problemsc. Managers are d in organization development when the organizationis facing small but not significant problemsd. Managers are d in organization development when the organizationis facing major problems

5. In organizational systems, alignment refers to which of the following?a. A concept that a manager can use varying degrees of inputs into theorganizationb. Development of a variety of satisfactory optionsc. Transforming variety of options in a variety of ways to obtain satisfactoryoutputsd. A characteristic of the relationship between two or more parts

6. “How well the organization has met the expectations of different groups”represents which of the following?a. Stakeholder satisfactionb. Productivityc. Financial outputsd. Nonprofit outputs

7. Which one of the following is the component of output at group leveldiagnosis?a. Goal clarityb. Team effectivenessc. Team functioningd. Group composition

8. Coordination is most important for groups performing which of the followingtasks?a. Independent tasksb. Interdependent tasks







c. Mutually exclusive tasksd. Self regulatory tasks

9. Which one of the following is NOT the component of design component atindividual level?a. Skill varietyb. Task identityc. Individual effectivenessd. Task significant

10. “Responses can be quantified and easily summarized” is advantage of:a. Interviewb. Questionnairec. Observationd. Unobtrusive measures

Question # 1 __________ a leader or group identifies a need for information or expertise that the organization cannot supply.

Select correct option: Purchase of expertise modelDoctor-patient modelProcess consultation modelOrganization model

Question # 2The best criteria for selecting, evaluating, and developing OD practitioners are those suggested by the late__________.

Select correct option: Gordon LippittLewinYoungBucam

Question # 3Which of the following design component of group is concerned with the membership of groups?

Select correct option: Goal clarity







Task structureGroup compositionGroup functioning

Question # 4This ability of consultant is particularly important in times of conflict and stress; it is also critical just before and during a manager’s first experience with team building is known as:

Select correct option:Confront difficult issuesSupport and nurture othersListen well and empathizelisten well and empathize

Question # 5In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following?

Select correct option: Clearing goalsDeveloping task structureComposing groupsEnhancing group functioning

Question # 6 OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process?

Select correct option: It becomes more formal and complex It becomes less formal and complexIt becomes easier to handleIt involves internal practitioners

Question # 7 The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?

Select correct option: Stabilizer StyleCheerleader StyleAnalyzer StylePersuader Style







Question # 8Which of the following problem is associated with external practitioners of organization development?

Select correct option: Unfamiliarity with internal culture and technologies usedLack of specialized skillsLack of objectivityLack of degree of influence and status in client system

Question # 9Which one of the following is the identity of inputs at organization level of comparison planned change model?

Select correct option: Industry structure Measurement systemOrganization effectivenessTechnology

Question # 10Which one of the following is not the component of design component at group level diagnosis?

Select correct option: Team effectivenessGoal clarityTeam functioningGroup composition

Question # 11 “What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model?

Select correct option: Problem identificationContractingDiagnosisPlanning Change

Question # 12 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic







phases of OD.

Select correct option: Misuse of dataDemocratic valueMisrepresentationCoercion

Question # 13All of the following are the benefits an internal consultant gets in diagnosing stage of organization development EXCEPT:

Select correct option: Have relationships with many organization membersSustain reputation as trustworthy over timeData openly shared can reduce political intrigueConfidential data can increase political sensitivities

Question # 14When seeking help from organization practitioner, organization typically starts with which of the following?

Select correct option: Discussing the issue that has caused the organization to consider development process

Presenting changeImplementing changeAssessment of change

Question # 15OD is oriented to improve:

Select correct option: Organizational efficiencyOrganizational effectivenessOrganizational structureOrganizational resources

Question # 16This ethical value and goals conflict occurs when the purpose of the change effort is not clear or when the client and the practitioner disagree over how to achieve the goals.








Ethical value and goals conflictDemocratic valueMisrepresentationCoercion

Question # 17 __________ is the process in which results of what is transformed by the system and sent to the environment.

Select correct option: OutputInputMeasurementEvaluation

Question # 18Which of the following step is not applicable in action research model?

Select correct option:Problem identificationContractingDiagnosisTermination after implementation

Question # 19 Which one the following in NOT the part of Lewin’s change model?

Select correct option: UnfreezingRefreezingMovingProblem identification

Question # 20 of 20Encouraging, harmonizing, compromising, setting standards, and observing group members are involved in which of the following design components of group?

Select correct option: Goal clarityTask structureGroup compositionGroup functioning







1)This ability of consultant is particularly important in times of conflict and stress; it is also critical just before and during a manager’s first experience with team building is known as:

Select correct option: Confront difficult issuesSupport and nurture othersListen well and empathizeListen well and empathize

2) __________ is the relevant people or groups who need to be involved in the change program of degree to which the client system is organized.

Select correct option: IdentificationConventionOrganizationEvaluation

3)“What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model?

Select correct option: Problem identificationContractingDiagnosisPlanning Change

4) The __________ is someone not previously associated with the client system.

Select correct option: External practitionerInternal practitionerChief executive officerOrganization development

5) Which of the following is not necessary to be exhibited in a successful change practitioner?

Select correct option: EmpathyStraight forwardnessKnowledge of the theories Methods within the consultant's own discipline







6) __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation.

Select correct option: Ethical DilemmasMisrepresentationCoercionSpirit of inquiry

7) __________ is the relevant people or departments in the company that are brought together to begin organizing for task performance of degree to which the client system is organized.

Select correct option: IdentificationConventionOrganizationEvaluation

8) The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?

Select correct option: Stabilizer StyleCheerleader StyleAnalyzer StylePersuader Style

9) Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork?

Select correct option: Persuader styleCheerleader StyleAnalyzer StylePathfinder Style

10) Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model?








InterventionPlanning changeEvaluationFeedback

11) Which of the following organization development practicing style places great emphasis on efficiency, and gives little emphasis to member satisfaction?

Select correct option: Stabilizer StyleCheerleader StyleAnalyzer StylePathfinder Style

12) __________ a leader or group detects symptoms of ill health in some part of the organization, and calls in a consultant who diagnoses the situation, identifies the causes of problems and then, like a physician, prescribes a cure.


13) Organizational Development is a planned change in an organization’s culture through the utilization of __________ technology, research and theory.

Select correct option: Management ScienceBehavioral ScienceHuman ScienceAll of the given options

14) External practitioners are invited into the organization, so they have:

Select correct option: Less degree of influence than managers Greater freedom of operations as compare to internal practitionersLess experience so they are not considered for raises and appraisalsA greater knowledge of technology than manager

15) __________ a leader or group identifies a need for information or expertise that the organization cannot supply.








16) A person who initiates, stimulates, or facilitates a change program is called:

Select correct option: Organization development manager Organization development practitionerOrganization development stimulatorOrganization development facilitator

17) An organization member who initiates change in his or her work group, or a member of the human resources or organization development department can be called:

Select correct option: External practitionerInternal practitionerChief executive officerOrganization development

18) OD focuses on:

Select correct option: Work designTraining and developmentTechnological innovationOperations management

19) __________ is the consultant works with the leader and group to diagnose strengths and weaknesses, identify problems and opportunities, and develop action plans and methods for reaching desired goals.


20) __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD.







Select correct option: Misuse of dataDemocratic value MisrepresentationCoercion

Which of the following problem is associated with external practitioners of organization development? Select correct option:

Unfamiliarity with internal culture and technologies usedLack of specialized skillsLack of objectivityLack of degree of influence and status in client system----------------------------------------------------------------------------------------------------------------------------------Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Select correct option:

Intrapersonal skillsInterpersonal skillsGeneral consultation skillsSelf assessment skills----------------------------------------------------------------------------------------------------------------------------------Which one of the following is the part of action research method? Select correct option:

UnfreezingRefreezingMovingProblem identification----------------------------------------------------------------------------------------------------------------------------------All of the following are the benefits an external consultant gets in consulting stage of organization development EXCEPT: Select correct option:

Formal documentsMust complete projects assignedCan terminate project at willInformation confidential------------------------------------------------------------------------------------------------------------







----------------------External practitioners are invited into the organization, so they have: Select correct option:

Less degree of influence than managers Greater freedom of operations as compare to internal practitionersLess experience so they are not considered for raises and appraisalsA greater knowledge of technology than manager ----------------------------------------------------------------------------------------------------------------------------------Which of the following step is not applicable in action research model? Select correct option:

Problem identificationContractingDiagnosisTermination after implementation----------------------------------------------------------------------------------------------------------------------------------__________ is the relevant people or groups who need to be involved in the change program of degree to which the client system is organized. Select correct option:

IdentificationConventionOrganizationEvaluation----------------------------------------------------------------------------------------------------------------------------------In Lewin’s change model, reducing the forces that maintain the organization’s behavior at its present level is which of the following step? Select correct option:

Unfreezing MovingChanging Refreezing ----------------------------------------------------------------------------------------------------------------------------------NTL stands for __________. Select correct option:

National Training LaboratoriesNational Testing LaboratoriesNational Taxing Laboratories







National Tiring Laboratories----------------------------------------------------------------------------------------------------------------------------------Diagnostic models for analyzing problems explore three levels of activities EXCEPT: Select correct option:

Organization issues Group-level Individual-level Union level----------------------------------------------------------------------------------------------------------------------------------An organization member who initiates change in his or her work group, or a member of the human resources or organization development department can be called: Select correct option:

External practitionerInternal practitionerChief executive officerOrganization development----------------------------------------------------------------------------------------------------------------------------------OD applies on _____________ of an entire system. Select correct option:

StrategyStructure Process All of the given options----------------------------------------------------------------------------------------------------------------------------------Which of the following statement is NOT true about organization development practicing style? Select correct option:

Five practitioner styles are mutually exclusive All the styles can be effective and they are interrelated A practitioner may transition from one style to another to meet changing client system needs Frequently, some combination of the styles may be applied----------------------------------------------------------------------------------------------------------------------------------__________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option:







Purchase of expertise modelDoctor-patient modelProcess consultation modelOrganization model----------------------------------------------------------------------------------------------------------------------------------A person who initiates, stimulates, or facilitates a change program is called: Select correct option:

Organization development manager Organization development practitionerOrganization development stimulatorOrganization development facilitator----------------------------------------------------------------------------------------------------------------------------------__________ represents a harmonious environment where the behavior and actions are predictable. Select correct option:

AgreementConformityCoercionDiversity----------------------------------------------------------------------------------------------------------------------------------In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option:

Evaluating and Institutionalizing ChangePlanning and Implementing ChangeDiagnosingEntering and Contracting----------------------------------------------------------------------------------------------------------------------------------This ability of consultant is particularly important in times of conflict and stress; it is also critical just before and during a manager’s first experience with team building is known as: Select correct option:

Confront difficult issuesSupport and nurture othersListen well and empathize







Listen well and empathize----------------------------------------------------------------------------------------------------------------------------------The __________ is someone not previously associated with the client system. Select correct option:

External practitionerInternal practitionerChief executive officerOrganization development----------------------------------------------------------------------------------------------------------------------------------__________ a leader or group detects symptoms of ill health in some part of the organization, and calls in a consultant who diagnoses the situation, identifies the causes of problems and then, like a physician, prescribes a cure. Select correct option:

Purchase of expertise modelDoctor-patient modelProcess consultation modelOrganization model

The pathfinder practitioner focuses on all of the following processes essential for effective organization performance, Select correct option: EXCEPT:Communication among managers Member role and functions in groups Group problem-solving and decision-making Leadership and authority

• “Adaptive” is the advantage of:Interview Questionnaire Observation Unobtrusive measures

• Which one of the following is the component of input at group level diagnosisOrganization design General environment Group design Personal characteristic

• All of the following are included in outputs of strategic orientation, EXCEPTOrganization performance







Productivity Stakeholder satisfaction Organization differentiation

• External practitioners are invited into the organization, so they have: Select correct option:

Less degree of influence than managers Greater freedom of operations as compare to internal practitioners Less experience so they are not considered for raises and appraisals A greater knowledge of technology a company is using than manager

• “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Select correct option:

Creating pressure for change Revealing discrepancies between current and desired states Conveying credible positive expectation for the change Starting communication for change

• Which one of the following is the identity of design component at organization level of comparison planned change model? Select correct option:

General environment Strategy Organization effectiveness Industry structure

• The term __________ refers to a set of sequenced planned actions or events intended to help an organization increase its effectiveness. Select correct option:

Intervention Performance management Institutionalization Knowledge management

*The__________ involves specifying how the client and the OD practitioner will work together. Select correct option:







Contracting process

Entering process

OD process

Selecting process

*In general model for planned change, entering an organization involves which of the following steps? Select correct option:

Positive opportunities for inquiry

Causes and consequences of organizational problems

Information that how data can be gathered

Motivating change

*Which of the following methods is NOT related to qualitative tool for analyzing data? Select correct option:

Scatter grams and Correlation Coefficients

Content analysis

Performance

Force-field analysis

*OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process?








It becomes more formal and complex

It becomes less formal and complex

It becomes easier to handle

It involves internal practitioners

*“Bias in interviewer responses” is the disadvantage of: Select correct option:

Interview

Questionnaire

Observation

Unobtrusive measures

*The__________ involves specifying how the client and the OD practitioner will work together. Select correct option:

Contracting process

Entering process

OD process

Selecting process

*______ is the process of understanding how the organization is currently functioning, and it provides the information necessary to design change interventions\

EnteringContractingEvaluation







Diagnosis

• In which of the following stage of planned change, the feedback to organization members about the intervention’s result provides information about whether the changes should be continued, modified or suspended.

Evaluating & institutionalizing changePlanning & implementing changeDiagnosingEntering & Contracting

For Final Term

Question # 1 of 20 ( Start time: 05:28:26 PM ) Total Marks: 1 The “activities specific to the group’s operation and behavior” is the identity of:

Team-Building Activities Team Building ProcessThe Manager’s Role in Team BuildingWhen is Team Building Appropriate?

Question # 2 of 20 ( Start time: 05:29:21 PM ) Total Marks: 1 "To make people ” is the mission statement of:

Walt Disney Wal MartMerckMary kay cosmetic

Question # 3 of 20 ( Start time: 05:30:08 PM ) Total Marks: 1 The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction?

Stabilizer StyleCheerleader StyleAnalyzer StylePersuader Style

Question # 4 of 20 ( Start time: 05:30:58 PM ) Total Marks: 1 __________ activity involves identifying key people and groups whose commitment is needed for change to occur and formulating a strategy for gaining their support.







Commitment planningActivity planning Desired future stateIdentify key stakeholders

Question # 5 of 20 ( Start time: 05:31:47 PM ) Total Marks: 1 Organizational Development is a planned change in an organization’s culture through the utilization of __________ technology, research and theory.

Management ScienceBehavioral ScienceHuman ScienceAll of the given options

Question # 6 of 20 ( Start time: 05:33:02 PM ) Total Marks: 1 Which of the following can help third-party consultants achieve productive dialogue between the disputants?

Creating equality of power between the partiesAvoiding the conflictIgnoring the dispute Producing tension and sense of urgency

Question # 7 of 20 ( Start time: 05:34:26 PM ) Total Marks: 1 Which one of the following methods is described by the Kurt Lewin?

Content AnalysisForce-Field AnalysisPerformanceCorrelation Coefficients

Question # 9 of 20 ( Start time: 05:37:10 PM ) Total Marks: 1 “Empathic” is the advantage of:

InterviewQuestionnaireObservationUnobtrusive measures

Question # 10 of 20 ( Start time: 05:37:53 PM ) Total Marks: 1 Coordination is most important for groups performing which of the following tasks?







Mutually exclusive tasksIndependent tasksInterdependent tasksSelf regulatory tasks

Question # 11 of 20 ( Start time: 05:39:07 PM ) Total Marks: 1 Which one of the following is a NOT characteristic of effective feedback data?

DescriptiveVerifiableSignificantFinalized

Question # 12 of 20 ( Start time: 05:40:30 PM ) Total Marks: 1 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD.

Misuse of dataDemocratic valueMisrepresentationCoercion

Question # 13 of 20 ( Start time: 05:41:19 PM ) Total Marks: 1 Which of the following organization development practicing style places emphasis on the satisfaction of organization members and is chiefly concerned with employee motivation and morale?

Stabilizer StyleCheerleader StyleAnalyzer StylePathfinder Style

Question # 14 of 20 ( Start time: 05:42:14 PM ) Total Marks: 1 In general model for planned change, entering an organization involves which of the following steps?

Positive opportunities for inquiryCauses and consequences of organizational problemsInformation that how data can be gatheredMotivating change







Question # 15 of 20 ( Start time: 05:42:54 PM ) Total Marks: 1 “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?

Creating pressure for changeRevealing discrepancies between current and desired statesConveying credible positive expectation for the changeStarting communication for change

Question # 16 of 20 ( Start time: 05:44:20 PM ) Total Marks: 1 “Responses can be quantified and easily summarized” is advantage of:

InterviewQuestionnaireObservationUnobtrusive measures

Question # 17 of 20 ( Start time: 05:45:09 PM ) Total Marks: 1 Interpersonal conflict often occurs in iterative, cyclical stages known as __________.

EpisodeIssuesConsequencesAll of the given options

Question # 18 of 20 ( Start time: 05:46:20 PM ) Total Marks: 1 __________ is the process in which results of what is transformed by the system and sent to the environment.

OutputInputMeasurementEvaluation

Question # 19 of 20 ( Start time: 05:47:06 PM ) Total Marks: 1 __________ lists six key skill areas that are critical to the success of the internal practitioner.

St. PaulArgyrisSusan Gebelein







Lockheed Martin

Question # 20 of 20 ( Start time: 05:47:48 PM ) Total Marks: 1 __________is concerned with providing feed-back to practitioners and organization members about the progress and impact of interventions.

EvaluationnstitutionalizationFeedbackDiagnosis

Question # 1 of 10 ( Start time: 03:23:56 PM ) Total Marks: 1 Organizational Development is a planned change in an organization’s culture through the utilization of __________ technology, research and theory. Select correct option:

Management Science

Behavioral Science

Human Science

All of the given options

Question # 2 of 10 ( Start time: 03:25:23 PM ) Total Marks: 1 One of the most frustrating aspects of managing change is: Select correct option:

Empathy and support

Communication

Participation and involvement

Creating pressure for change

Question # 3 of 10 ( Start time: 03:26:24 PM ) Total Marks: 1 The __________ is someone not previously associated with the client system. Select correct option:







External practitioner

Internal practitioner

Chief executive officer

Organization development

Question # 4 of 10 ( Start time: 03:27:06 PM ) Total Marks: 1 At individual level diagnosis, “individual effectiveness” is the component of: Select correct option:

Input

Design component

Output

Fit

Question # 6 of 10 ( Start time: 03:29:33 PM ) Total Marks: 1 __________ designs originally evolved in the aerospace industry where changing customer demands and technological conditions caused managers to focus on lateral relationships between functions to develop a flexible and adaptable system of resources and procedures, and to achieve a series of project objectives. Select correct option:

Self-Contained-Unit Organization

Functional organization

Matrix organization

Process base formed organization

Question # 8 of 10 ( Start time: 03:31:58 PM ) Total Marks: 1 “Responses can be quantified and easily summarized” is advantage of: Select correct option:







Interview

Questionnaire

Observation

Unobtrusive measures

Question # 9 of 10 ( Start time: 03:32:46 PM ) Total Marks: 1 __________ are designed to help people be more effective or to increase the information they have about their “blind spot” in the Johari Window. Select correct option:

Group intervention

Individual intervention

Basic process intervention

Process intervention






Date post:	27-Apr-2015
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