Introduction to Management 10e John Schermerhorn

Chapter 1Chapter 1The Management ProcessThe Management Process

Planning Ahead — Chapter 1 Study Questions

1. What are the challenges of working today?

2. What are organizations like in the new workplace?

3. Who are managers and what do they do?

4. What is the management process?

5. How do you learn managerial skills and competencies?

2Talent>>>

Study Question 1: What are the challenges of working today?

Talent … People and their talents are the ultimate

foundations of organizational performance

3Diversity>>>

Study Question 1: What are the challenges of working today?

Diversity … Workforce diversity reflects differences with

respect to gender, age, race, ethnicity, religion, sexual orientation, and others.

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How diversity bias can occur in the workplace: Prejudice Discrimination Glass ceiling effect

Others>>>

Globalization Technology Ethics Careers

Study Question 1: What are the challenges of working today?

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Shamrock organizationShamrock organization

Q-2: Organization

Study Question 2: What are organizations like in the new workplace?

Organization A collection of people working together to achieve a common

purpose. It provides useful goods and/or services that return value to society and satisfy customer needs.

Organizational performance “Value creation” is a very important notion for

organizations. Value is created when an organization’s operations adds value to the original cost of resource inputs

When value creation occurs: Businesses earn a profit Nonprofit organizations add wealth to society

6Org. Performance>>>

Study Question 2: What are organizations like in the new workplace?

Organizational performance

7Q3: Managers>>>

Study Question 3: Who are managers and what do they do?

Manager Directly supports,

activates and is responsible

for the work of others. The people who managers help are the ones

whose tasks represent the real work of the organization

8Managerial Levels>>>

Figure 1.3 Management levels in a typical business and non-profit organizations

9Performance & Act>>>

Study Question 3: Who are managers and what do they do?

Managerial performance and accountability Accountability is the requirement of one

person to answer to a higher authority for relevant performance results

Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience satisfaction in their work

10Responsibilities>>>

Study Question 3: Who are managers and what do they do?

11QWL>>>

Study Question 3: Who are managers and what do they do?

Quality of work life (QWL) An indicator of the overall quality of human experiences in the

workplace

124 Functions>>>

Figure 1.5 Four functions of management

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Study Question : How do you learn managerial skills and comptencies?

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Figure 1.7 Katz’s Essential Managerial Skills