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mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

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mHealth Israel conference & Business Contest, October 7th, 2013, Tel Aviv. Presentation by Delia Vetter, Senior Director of Benefits, EMC how a progressive employer (EMC) shaved millions off their employee healthcare expenses while expanding the quality and breadth of coverage for its 60,000 employees
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1 © Copyright 2013 EMC Corporation. All rights reserved. 1 © Copyright 2013 EMC Corporation. All rights reserved. THE EMC STORY The Road Taken Makes All The Difference Delia Vetter Senior Director of Benefits EMC Corporation
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Page 1: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

1© Copyright 2013 EMC Corporation. All rights reserved. 1© Copyright 2013 EMC Corporation. All rights reserved.

THE EMC STORYThe Road Taken Makes All The Difference

Delia VetterSenior Director of BenefitsEMC Corporation

Page 2: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

2© Copyright 2013 EMC Corporation. All rights reserved.

NORWAYranks #1 in per-

capita health care spending –

the only country higher than the U.S.

Page 3: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

3© Copyright 2013 EMC Corporation. All rights reserved.

times as much

U.S. Healthcare spending

compared to other nations

Page 4: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

4© Copyright 2013 EMC Corporation. All rights reserved.

times LESS

The cost of 30 most popular prescription

drugs inNEW ZEALAND,

compared to U.S.

Page 5: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

5© Copyright 2013 EMC Corporation. All rights reserved.

FRANCE pays the largest amount

for healthcare as a percentage of

GDP, except for…

Page 6: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

6© Copyright 2013 EMC Corporation. All rights reserved.

the U.S. – which pays 40% more!

Page 7: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

7© Copyright 2013 EMC Corporation. All rights reserved.

U.S Medicare and Medicaid health care spending outstripped all other countries except Norway

Page 8: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

8© Copyright 2013 EMC Corporation. All rights reserved.

More than half the health care

spending in the U.S. comes from a

private source:EMPLOYERS

$

Page 9: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

9© Copyright 2013 EMC Corporation. All rights reserved.

U.S. hospital admissions for chronic disease:

Asthma 3x medianCongestive Heart Failure 2x medianDiabetes amputation 3x median

Page 10: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

10© Copyright 2013 EMC Corporation. All rights reserved.

But there’s more to the story…

Page 11: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

11© Copyright 2013 EMC Corporation. All rights reserved.

To Drive Consumer BehaviorIntegrate Technology & Information

Targeted Messaging

Tools

Remote Patient Monitoring

Best Doctors

Condition Center

Personal Health Record

Health Risk Assessment

Health ManagementPrograms

Utilization PatternsDisease Management

Page 12: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

12© Copyright 2013 EMC Corporation. All rights reserved.

Financial summary data includes:

Total & per capita spend

Enrollment & paid claims by health plan

Member out-of-pocket costs

Demographics

Quarterly Scorecard

Page 13: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

13© Copyright 2013 EMC Corporation. All rights reserved.

Utilization data includes:

Top 10 hospitals & diagnostic categories

Top 10 prescription drugs & therapeutic classes

Rx formulary & retail/mail order distribution

Summary HealthLink statistics

Quarterly Scorecard

Page 14: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

14© Copyright 2013 EMC Corporation. All rights reserved.

Health management data includes:

HealthLink statistics

Engagement in EMC programs (health coaching, smoking cessation, best doctors, etc.)

Disease management & EAP utilization metrics

Quarterly Scorecard

Page 15: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

15© Copyright 2013 EMC Corporation. All rights reserved.

Observations & key findings are summarized as quick reference for EMC’s senior management.

Quarterly Scorecard

Page 16: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

16© Copyright 2013 EMC Corporation. All rights reserved.

2004 2005 2006 2007 2008 2009 2010 2011 2012$0

$50,000,000

$100,000,000

$150,000,000

$200,000,000

$250,000,000

$300,000,000

$350,000,000

$400,000,000

EMC’s commitment to consumer-centric healthcare strategy has resulted in cost avoidance of $395 million since 2004

Cost Avoidance: 2004−2012

EMC Cost

National Trend

12.0%

11.9%11.9%

11.7%

9.0%

11.3%

7.0%

7.6%

5.2%

6.9%

9.4%5.7%

4.8%

6.2%11.9%

4.9%

4.6%

4.7%

Page 17: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

17© Copyright 2013 EMC Corporation. All rights reserved.

HealthReference

Social Media

Self-Reported(e.g.,HRA)

A personal health management application for storing & sharing personal health data in a trusted digital vault & managing health-care services in an online marketplace

Vision For The Next Gen SMART PHR

Prescriptions Lab Results ImagesClaims

Health Data Health Programs

Employee Providers

Analytics

Health Tools & Messaging

Personal Portal

Partners

Page 18: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

18© Copyright 2013 EMC Corporation. All rights reserved.

The Next Generation Personal Health Record (PHR) Platform

Page 19: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

19© Copyright 2013 EMC Corporation. All rights reserved.

Future Thinking

PHR integration with HIEs

Expand collection of lab values

Advanced data analytics

Collaborative use cases

Enable image sharing

Page 20: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

20© Copyright 2013 EMC Corporation. All rights reserved.

lifeIMAGEImage Enabling EMC Employees’ PHR

Page 21: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

21© Copyright 2013 EMC Corporation. All rights reserved.

The Desired End Stage Workflow

Page 22: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

22© Copyright 2013 EMC Corporation. All rights reserved.

EMC PHR Workflow

Page 23: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

23© Copyright 2013 EMC Corporation. All rights reserved.

EMC PHR Workflow

Page 24: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

24© Copyright 2013 EMC Corporation. All rights reserved.

EMC PHR Workflow

Page 25: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

25© Copyright 2013 EMC Corporation. All rights reserved.

EMC PHR Workflow

Page 26: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

26© Copyright 2013 EMC Corporation. All rights reserved.

EMC PHR Workflow

Page 27: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

27© Copyright 2013 EMC Corporation. All rights reserved.

Page 28: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

28© Copyright 2013 EMC Corporation. All rights reserved.

This is EMC’s cloud-based environment for facilities or employees to upload imaging results

EMC Image Enabled HealthLink

Page 29: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

29© Copyright 2013 EMC Corporation. All rights reserved.

EMC employees’ imaging results are stored in a personal InBox hosted on EMC’s technology.

EMC Employee (Personal Imaging InBox)

Page 30: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

30© Copyright 2013 EMC Corporation. All rights reserved.

She selects her most recent cardiac angiography exam, & then selects the “Share” tab.

Page 31: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

31© Copyright 2013 EMC Corporation. All rights reserved.

Sophia can invite her doctor to securely view her imaging exam. To share with a doctor for the first time she enters his/her email address, and then separately shares a 12-digit access code. Her doctor then logs on to a secure URL with the access code. Sophia can revoke access at any time. In the future, Sophia will be able to select this doctor’s name from a list of potential recipients.

Page 32: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

32© Copyright 2013 EMC Corporation. All rights reserved.

Her physician sees an InBox similar to Sophia’s - the exam she has shared is instantly available. He selects the “Viewer” tab to review her scan in greater detail.

Page 33: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

33© Copyright 2013 EMC Corporation. All rights reserved.

Sustainability Report

Page 34: mHealth Israel conference & Business Contest, Delia Vetter, Senior Director of Benefits, EMC

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