Miami Best Places to Work Roadshow | Health Catalyst

© 2015 Health Catalystwww.healthcatalyst.comProprietary and Confidential

Culture and

Engagement:the New Success

ImperativeConfessions of a

Recovering Skeptic…

© 2015 Health Catalystwww.healthcatalyst.comProprietary and Confidential 2

My Journey…

Chief Financial Officer…

…Chief People Officer

2011 - 2015103% 114%

2


Three things…Business success today

requires a strong and enduring culture to complement other differentiating factors such as

product, market position, timing, etc.

The changing workforce requires new attitudes and practices to effectively engage prospective

team members.

Health Catalyst culture and team member engagement have been at least as important to our success as an organization thus far as any other differentiating factor.


What is the Problem? – Waste in Health Care

The US wastes $750 Billion per year “through unneeded care, byzantine paperwork, fraud and other waste.” (IOM, 2012)

To systematically reduce waste, an Electronic Medical Record (EMR) is necessary but not sufficient

Once health systems have implemented an EMR, they must organize, visualize and utilize this data through a healthcare-ready data warehouse infrastructure to identify and act upon the discovered waste

“As long as [healthcare] data sits in the various clinical and operational systems (silos), it is not available for analytics” (Chilmark, 2013)

Data Source: IOM 2012

$-

$100

$200

$300

$400

$500

$600

$700

$800

US Healthcare Waste by Category ($Billions)

Unnecessary Services Excess Administrative Costs

Inefficient Delivery of Care Inflated Prices

Fraud Prevention Failures

$585Billion

4

Without access to clinical, administrative and financial data through a data warehouse, health systems cannot directly address $585 Billion in annual waste


Company Overview – How we address the problem

Representative Customers

How we help our customers Founded: 2008

Employees: 400+

HQ: Salt Lake City, UT

Solution: EDW, Analytic Apps &Professional Services

Patients: 70 Million

Hospitals: 250+

Clinics 3,000+

5

ServicesAnalytics Applications

Financial & Supply Chain

Sources

Administrative SourcesEMR Sources Departmental

Sources

Patient Satisfaction

Sources

Enterprise Data Warehouse

Clinical Workflow PHM

Financial Risk Injury Prevention

http://www.crystalrunhealthcare.com/


First thing:

Business success today requires a strong and enduring culture

to complement other differentiating factors such as product, market position, timing, etc.


What is your Why?

“People don't buy what you do; they buy why you do it. AAnd what you do simply

proves what you believe”

-- Simon Sinek


Health Catalyst Mission

Build a great firm

Be the recognized leader in data warehousing, analytics, and outcomes improvement

Transform healthcare

Is everything on my priority list each day contributing to at least one of these objectives?


Outcomes Improvement

We measure our success in

patient lives saved or improved

by our partner organizations.

It’s why we do what we do


…lives saved from sepsis, in…

…days.


Smart

Cultural Attributes

HumbleHardworking


Smart

I love to learn and I am a lifelong student

I strive to master new skills quickly with limited direction

I actively discover and pursue innovative solutions

I fail fast, recognize my mistakes and correct them quickly

Smart


HardworkingI make personal sacrifices, as needed,

to get the job done

I pace myself to avoid burnout (this is a marathon not a sprint)

I stick to the task until the job is completed, then take on new work

I am willing to contribute more than my fair share to a project

I recognize that not every part of my job will be fun

Hardworking


HumbleI am grateful for what I have

I serve others without looking for recognition

I recognize that good ideas can come from anyone

I assume positive intent

I am open to and respond favorably to feedback and coaching

I am secure in my own abilities (humble self-confidence)

I seek to improve myself before trying to improve others

I ask for help when I need it (its ok to raise the white flag)

I am excited when others succeed and offer sincere praise

I put the success of the company above my own self-promotion

Humble


Does Culture Drive Financial Results?

Revenue growth…

Employment growth…

Stock price growth…

Net Income growth…

John Kotter and James Heskitt – Culture and Performance


Second thing:

The changing workforce requires new attitudes and practices to effectively engage

prospective team members.


How to engage team members?

2011 2012 2013 2014 2015 20160

50100150200250300350400450500550

25%

30%

35%

40%

45%

50%

55%

60%

65%

70%

26% 26%27%

35%

39% 40%

Chart Title

Total Team Members MillenialsKLAS Customer Score Gallup Employee ScoreGlassdoor Score

2011 2012 2013 2014 2015 20160

50100150200250300350400450500550

25%

30%

35%

40%

45%

50%

55%

60%

65%

70%

26% 26%27%

35%

39% 40%

Chart Title

Total Team Members MillenialsKLAS Customer Score Gallup Employee ScoreGlassdoor Score


MillennialsBy 2020, a full 86 million millennials will be in the workplace—representing a full 40% of the total working population.

How do Millennials say they like to work?

“It’s a priority for me to make the world a better place.”

“I want a boss to serve more as a coach or mentor.”

“I want “work-life integration,” which isn’t the same as work-life balance.”

The Intelligence Group - 2014


Today’s organizations live in the Glassdoor era. Every corporate decision is immediately publicly exposed and

debated. Once-private issues are are now posted online for every employee--and every potential employee--to read. An organizations culture—which can be loosely

defined as “the way things work around here”—is increasingly visible for all the world to see…an

organization’s culture cam become a key competitive advantage,--or its Achilles’ heel.

Culture and engagement are now business issues... and there’s no place for organizations to hide.

Global Human Capital Trends 2015, Deloitte University Press


Get Fit Stay FitTeam sports events

Mobile App

Gamefication

85% of our team members participate


The way it worksEarning points


Why we do this -- JasonBefore joining Health Catalyst, my body had been on a long slow road of neglect and degradation over the space of about 10 years…

...it was to the point where I could not tie my shoes without getting red in the face from held breath and strain…

Health Catalyst's Get Fit Stay Fit challenges have added some much-needed fun and accountability to the mix… at the start of the Q4 Get Fit Stay Fit challenge until today, it has been over a year since I made that commitment…

My quality of life, or at least my enjoyment of life, has been increased exponentially just by doing ONE active thing per day, every single day and by making it fun…


Does Engagement Drive Team Member Results?

With strong engagement, your team members are more likely to:

Stay at work late if something needs to be done after the normal workday ends…

Help someone at work even if they don’t ask for help…

Do something good for the company that is not expected of them…

Recommend that a friend or relative apply for a job at their company…

Temkin Group 2015


Third thing:

Health Catalyst culture and team member engagement have been at least as important to our success

as an organization thus far as any other differentiating factor.


“When your team members love what they do, so will your customers…” -Simon Sinek

Contract Bookings and Customer Growth

2011 2012 2013 2014 20150

20

40

60

80

100

120

140

160

180

200

0

5

10

15

20

25

30

35

40

Contract Bookings Number of Customers at YE

Con

trac

t Boo

king

s, m

illio

ns

<$10 million:

>$160 million:


Three things…Business success today

requires a strong and enduring culture to complement other differentiating factors such as

product, market position, timing, etc.

The changing workforce requires new attitudes and practices to effectively engage prospective

team members.

Health Catalyst culture and team member engagement have been at least as important to our success as an organization thus far as any other differentiating factor.


“If you hire people just because they can do a job, they’ll work for your money. But if you hire

people who believe what you believe, they’ll

work for you with blood and sweat and tears.”

-- Simon Sinek

Date post:	13-Apr-2017
Category:	Recruiting & HR
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Miami Best Places to Work Roadshow | Health Catalyst

Recruiting & HR