MiCloud Office Release

Backend 4.5 Patch 6

Release Notes

Build Number 8618

August 30th 2017

Release Notes

About this document

This RN (Release Note) is intended for Partners and Customers administering MiCloud systems .

NOTICE

The information contained in this document is believed to be accurate in all respects but is not

warranted by Mitel Networks Corporation. The information is subjected to change without notice and

should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.

Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this

document. Revisions of this document or new editions of it may be issued to incorporate changes.

®,™ Trademark of Mitel Networks Corporation © Copyright 2017, Mitel Networks Corporation

All rights reserved

Table of Contents

New or modified functionality ................................................................................. 2

Resolved Issues ....................................................................................................... 3

Release Notes August 30th 2017

New or modified functionality

Summary

Changed https port for deskphone provisioning

A new https port (TCP 9443) has been added to the Edge Nodes that is used in the provisioning process

of Desktop phones. Please, read the updated Installation and Upgrade Instructions, which ports need to be

open from the outside.

Updated documentation:

Installation and Upgrade Instructions, Section 1.5.1 Firewall

Force full GC from command line

A command to force the service JVM perform a full garbage collection has been added to service control

commands. The full garbage collection will also compact and defragment the JVM memory heap. It can be used at times of low activity to avoid the JVM having to do full GC due to heap fragmentation

when the activity is higher and the impact would be larger.

Example usage (for a servicenode in this example):

'service servicenode forcefullgc'

The command is available for the servicenode, managementnode, interconnectnode and edgeproxy

services.

Support tracking AMR/AMR-WB usage Mitel desk phones 6800 (and 6900 from 4.6 SP1) from FW 5.0 will have AMR/AMR-WB enabled per

default when connected to Telepo. Therefore Telepo will track the usage of AMR/AMR-WB the same

way as for Softphone+ (and Mobile VoIP clients from 4.6). Updated documentation: License Specification AMR NB CODEC AMR WB CODEC

Resolved Issues

Ticket Id (Priority) Issue Id Summary

Reported on a TK-81337 Fraud calls from bcs system

previous version A security issue has been resolved. The security issue

allowed download of Snom deskphone configuration,

exposing end-user credentials, without verifying that the

source was a Snom device.

Updated documentation:

Installation and Upgrade instructions, Section 1.5.1.

Firewall

MTCS-5132 (High) TK-81384 Mitel SIP DECT was not allowed to be configured as 3rd

party phone

Mitel SIP DECT configured as a 3rd party phone was not

allowed to setup calls.

MTCS-4579 (Medium) TK-81294 Unable to login after failover

After failover it's not possible to login via web without

renewing memory cache

MTCS-4991 (Medium) TK-78496 On Enterprise SIP trunk registration does not add

required:outbound if support:outbound is not presented in

the register

A PBX that is connecting to Telepo does not support RFC

5626 and therefore does not ask for Outbound assistance

by setting the required:outbound header. But in the 200 OK

from Telepo required:outbound is added which is not

correct.

MTCS-4600 (Medium) TK-76373 Child org user can't use featurecode to login/logout group

from external PBX phone

Users in child organisation are not able to use feature-codes

to log in/out from groups from an external pbx-phone via an

External PBX-connector.

MTCS-4645 (Medium) TK-74929 ACD callback calls does not show in Group call log

Callback is enabled for an ACD queue.

Call is made, which is placed in queue. Caller then chooses

Release Notes August 30th 2017

the callback option instead of waiting in the queue.

Callback call is successfully launched in due time, the agent

and caller are connected and the call is completed without

any problems.

No record of this call is shown in the Group call log.

MTCS-4394 (Medium) TK-74010 Cancel, ack issue

When CANCEL a call initiated from telepo the

Interconnectnode includes a VIA header in the ACK for 487

Request Cancelled with IP instead of FQDN that was used

in both Invite and Cancel.

MTCS-4251 (Medium) TK-48445 Incoming call are not routed to Active Diversion number

Organization level inbound rules : When a call is received

then call will be directed to active diversion number if this is

enabled. But inbound call still routed to Desktop phone and

softphone instead Diversion number

MTCS-4145 (Medium) TK-47622 Group Call Log missing Norwegian translation

Updated Norwegian translation of softphone.

MTCS-3996 (Medium) TK-47087 Removal of mobile answerplace

After upgrading SP1 Patch 8 there are problems with the

removal of the mobile answerplace. The error that we are

getting from Telepo is, <description>Missing mobile answer

place when trying to allocate a mobile VoIP

license</description>

MTCS-491 (Low) TK-22499 Date shown in Gui for system backups is local PC time, not

actual backup time

GUI on MN and SN is interpreting local PC time when

viewing the auto backup schedule

MTCS-4927 (Low) TK-77444 Delete user group , must be executed twice

Webpage doesn't get updated when removing group with

attached users.

MTCS-1317 (Low) TK-77415 System resets callback settings when a user is changing

voiceprompt

When users changes the voiceprompt under "Voicepromts -

> What progress message should caller hear" the settings

for callback is reset to 0

MTCS-4837 (Low) TK-76327 Missing group log translation to finnish in the Softphone+

tab

Missing group log translation to finnish in the Softphone+

tab, the tab is named 'Group log', it is not localized to

'Ryhmäloki'.

MTCS-4613 (Low) TK-74442 Wrong text in admin page under user administration

When you want to select all users in the organization under

admin view / user administration / users: There is a check

box above the user list. When you move your mouse over

that box it says: "Select all users on this page". It should

say "Select all users"

MTCS-3409 (Low) TK-40588 Call control via Softphone

A (Softphone and is connected with call with deskphone

mode) calls to B (Deskphone). Now A and B are connected

and you can control A from Softphone as well as

Deskphone. Now make a 2nd call while A and B are in call.

When setting up a second call (to C) using softphone (call

with deskphone) there are 2 calls on the softphone and

both shows "Connected".

When you hang up the first call, both calls are

disconnected.

However when you hang up the second call, the first call is

still on hold and can resume the call via Mitel Deskphone.

MTCS-3378 (Low) TK-38930 User Names can exceed SIP-DECT phone limits

It is possible to add a user to the DECT system page on

Devices adminsitration which is longer than allowed by the

DECT system. This leads to that the DECT user cannot login

to the phone.

MTCS-613 (Low) TK-27927 Mitel phone reuses RTP port for 2nd dialogue in case of SIP

REFER

When creating a new dialogue phone should not use the

same RTP source port as offered in the first dialogue

created (port 3000). The issue only appears in case of Mitel

initiate a new dialouge based on a recived SIP REFER.

MTCS-329 (Low) TK-19414 Org Domain visible when fallback with Human assistance to

Attendant

The domain is visible for A-party when fallback with Human

assistance to Attendant.

MTCS-967 (Low) TK-15707 Call pickup for parked calls AND common Pickup

Release Notes August 30th 2017

During configuration of "park" and "pickup" buttons on Mitel

phones the following was noticed:

"pickup" button can only be used for parked calls.

It does not work for incoming calls (where the user has the

rights to pick-up for his colleague).

"pick-up" button should be usable for all calls as specified in

"Services"-menu -> "Call Pick-up" : it is incoming calls, calls

in queue and parked calls.

MiCloud Office Release

Backend 4.5 Patch 7

Release Notes

Build Number 8919

September 8th 2017

Release Notes

About this document

This RN (Release Note) is intended for Partners and Customers administering MiCloud systems .

NOTICE

The information contained in this document is believed to be accurate in all respects but is not

warranted by Mitel Networks Corporation. The information is subjected to change without notice and

should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.

Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this

document. Revisions of this document or new editions of it may be issued to incorporate changes.

®,™ Trademark of Mitel Networks Corporation © Copyright 2017, Mitel Networks Corporation

All rights reserved

Table of Contents

New or modified functionality ................................................................................. 2

Resolved Issues ....................................................................................................... 3

Release Notes September 8th 2017

New or modified functionality

Summary

AudioCode support for AMR/AMR-WB bandwidth efficient

AudioCode Media Server (Mediant 3000) supports AMR/AMR-WB bandwidth efficient mode (instead of

octet-aligned)

Updated documentation:

System admin

Add a Media Server

Compatiblity Matrix tab

Device& 4rd Party

Enterprise SIP trunk solution description

Updated documentation:

Solution Description -

Enterprise SIP trunk

Improve concurrent calls counter

The current limit on how many calls a user can setup, i.e.

"Number of maximum allowed concurrent calls per user" is not handling too many call setups at the

same time. The counter is based on SIP dialogs. A SIP dialog is created when a provisional (> 100) is

received. In order to be used for preventing massive fraud attacks, the feature has been improved, to

also include call setup attempts in the counter.

Read callback number in chunks

Updated documentation:

Org Admin guide, chapter 4.18 Voice prompts, added sub chapter 4.18.1 Number formatting

Resolved Issues

Ticket Id (Priority) Issue Id Summary

MTCS-5367 (High) TK-83666 Voicemail forwarding to "human assistance" to external

system fails due missing ACK from IN-node at answer

IN-node is not sending back an ACK-message when a call is

answered after the call has been sent to voicemail and user

selects an option for "human assistance" and the call is

forwarded to an external system.

Voicemail forwarding to "human assistance" to external

system fails due missing ACK from IN-node at answer

MTCS-5206 (Medium) TK-82330 Unable to access user details from limited superuser

MTCS-5250 (High) A limited superuser with access rights on the Admin profile

are not possible to display the user-settings from a user

MTCS-5165 (Medium) TK-81939 Time zone issue on UC360/conference unit

Device UC 360 is not following the user's timezone. Its

following the system's timezone.

MTCS-5335 (Medium) TK-83548 Wrong number shows when answering ACD-group calls

divided from Rulebased

Option in Rule based number "When redirection number

cannot be shown (e.g. on mobile), prefer to show rule

based number as calling party" Enabled, displays the rule

based number in soft phone instead of the A number.

Wrong number shows when answering ACD-group calls

divided from Rulebased

MTCS-5256 (Medium) TK-82874 3rd party dect devices not able to make phone calls

3rd party devices registered in Ascom dect basestation are

not able to make phone calls

MTCS-5229 (Medium) TK-82604 Refer of transferred call from external system fails when

two IC nodes are used

REFER from external application fails (when calling party is

Release Notes September 8th 2017

MTCS-5052 (Medium) TK-79635 Custom HTTP host name not used in Welcome email

$userWeb

When specifying an 'external http host' for a reseller this

hostname is not used in the email-body when sending a

welcome mail, instead the system FQDN is used as the URL

for the user portal link.

MTCS-4884 (Medium) TK-77491 Missing call information not shown on Mitel6867i

When an user is part of attendant group and missed an

incoming call, then mitel6867i shows "missed call" in the

display. But its not listed in the call log if the attendant tries

to view it.

MTCS-4516 (Medium) TK-76850 Database replication stops working

Database replication sometimes stops working when the

periodic aggregated license report gets created.

MTCS-4684 (Medium) TK-76480 Calls Getting Invalid Number On Transfer

Calling a customer on their own Org with mobile phone via

PSTN, get answered by their AA and choose 1 to get

transferred to a group mailbox, the message "That number

is invalid" is played.

MTCS-4535 (Medium) TK-73964 Cannot load groupcalllog on webportal with Firefox

Group log not loading using Firefox browser.

MTCS-3991 (Low) TK-46173 Voicemail bypass works only with designated rule

Configuring a call-routing rule to send an incoming call to

voicemail and having the voicemail set up to provide an

option to bypass (by pressing 2) will not cause the call to

progress to the next routing rule if the caller presses '2'.

MTCS-3795 (Medium) TK-43892 CDR logs showing agent's details in billingUserId and

BillingId in ACD call

CDR logs showing agent's details in billingUserId and

BillingId in ACD call instead of showing ACD details.

Updated documentation:

Call Details Records

- Callback from function number

MTCS-3799 (Low) TK-43719 Group call log "Filter by group" does not show supervised

groups

A supervisor cannot see the groups that the user are only

supervisor for in "Filter by group" in Group log.

MTCS-3098 (Low) TK-36615 Diversion number not deleted when user has been deleted

When user has diversion number defined and the user is

deleted , information still exist somewhere. If the user is

created again with the same username, diversion number is

active although it should be empty.

MTCS-4523 (Low) TK-75296 Max length for column "company" when importing contacts

Max length for column "company" or other fields when

importing contacts using the import file is 64 characters.

When the field exceeds 64 characters it throws error.

MTCS-3560 (Low) TK-41696 Voicemail - 24h clock not supported in Finnish language

The voiceprompts for the Finnish language played up using

12H AM/PM format, but Finland is normally using 24H

format for representing time.

MTCS-2279 (Low) TK-31269 Contact name in Softphone when monitoring CTI call

Name presentation error when using monitored calls (CTI)

in the softphone application.

When you have a active call on a user which has multiple

endpoints (softphone + deskphone) and you pickup the call

on deskphone you can see the monitored call in the

softphone.

But the name of the contact is gone and you only see the

external number of the contact.

This is the same on Windows and on Mac.