Date post: | 13-Sep-2014 |
Category: |
Business |
View: | 553 times |
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Micro Matters:Customer Experience is Small
Microinteractions
Microinteractions
Cracked iPhone Syndrome
Brains!Positive experiences have to be held in awareness for more than twelve seconds in order for the transfer from short-term memory to long-term memory to take place - Rick Hanson, PH.D
Don’t Send Your Customers on a Scavenger Hunt!
Microinteractions
Do Understand Your Customer’s Journey
Microinteractions
Microinteractions
Don’t Do What’s Easy for YOU.
Microinteractions
MicrointeractionsWe offer baseball for boys age five to 12.
Do Represent Your Brand.
Microinteractions
Do Get Creative!
Microinteractions
Thank You!
@jeanniecw
360Connext
jeanniecw360Connext
Google+ CXI™ Club
360Connext
Jeannie Walters
@360Connext