Microsoft Cloud Partner Program Frequently Asked...

Microsoft Cloud Partner Program Frequently Asked Questions

March 27, 2012 Page 1

PROGRAM OVERVIEW ........................................................................................................................................... 2

PROGRAM REQUIREMENTS ................................................................................................................................... 4

ENROLLMENT REQUIREMENTS .......................................................................................................................................... 4

RE-ENROLLMENT REQUIREMENTS ..................................................................................................................................... 8

PROGRAM BENEFITS ............................................................................................................................................ 11

PROGRAM BENEFITS LIST ............................................................................................................................................... 11

CLOUD ESSENTIALS PACK BENEFITS .................................................................................................................................. 11

CLOUD ACCELERATE PROGRAM BENEFITS ......................................................................................................................... 11

MICROSOFT ONLINE SERVICES INTERNAL USE RIGHTS ......................................................................................... 13

ALL INTERNAL USE RIGHTS ............................................................................................................................................. 13

BUSINESS PRODUCTIVITY ONLINE SUITE (BPOS) TO MICROSOFT OFFICE 365 TRANSITION ........................................................ 14

MICROSOFT OFFICE 365 ............................................................................................................................................... 14

WINDOWS AZURE PLATFORM ......................................................................................................................................... 15

MICROSOFT DYNAMICS CRM ONLINE.............................................................................................................................. 17

PARTNER OF RECORD .......................................................................................................................................... 18

PROGRAM SUPPORT ............................................................................................................................................ 19



Program Overview

1) What is the Microsoft Cloud Essentials Pack?

The Microsoft Cloud Essentials Pack gives you the opportunity to learn about and try the latest cloud software, online technical support, training and other resources from Microsoft at no charge. It is ideally suited for partners just starting to build a Microsoft Online Services business. Leveraging Cloud Essentials benefits will help you experience Microsoft cloud solutions and learn how to build your Microsoft cloud services business.

2) What is the Microsoft Cloud Accelerate Program?

The Microsoft Cloud Accelerate Program is designed for partners that are already committed to a cloud business. In addition to the benefits received in the Cloud Essentials Pack, you are rewarded with a Cloud Accelerate logo, 20 Advisory hours for support, priority listing in Pinpoint, access to future Microsoft Cloud product roadmaps, additional Windows Intune licenses and other Microsoft Silver competency related benefits.

3) What is the difference between the Sell & Service and Build & Develop tracks?

The Sell & Service track is for partners seeking to sell and deploy online services, whereas the Build & Develop track is for partners focused on building intellectual property on the Windows Azure Platform. You should pick one track to qualify for your cloud benefits.

You can choose to fulfill the requirements for both tracks for either the Cloud Essentials Pack or the Cloud Accelerate Program, though you will not receive additional benefits by doing so.

4) Can I belong to both the Cloud Essentials Pack and the Cloud Accelerate Program?

Yes, you are able to join Cloud Essentials Pack and Cloud Accelerate Program at the same time. You will need to join the Cloud Essentials Pack first before you can graduate to the Cloud Accelerate Program where you will have access to all of the Cloud Essentials Pack benefits, and the additional Cloud Accelerate Program benefits. The Internal Use Rights benefits for the Microsoft Online Services are NOT additive and are capped at the Cloud Accelerate level.

5) Can I switch between tracks after activation (e.g. from Sell & Service track to Build

& Develop track)?

There is no difference in the benefits for both tracks so there is no need for you to switch track. You are allowed to switch from one track in Cloud Essentials Pack to another track in the Cloud Accelerate Program but you will not be able to submit the Cloud Acceleration application form in www.microsoftcloudpartner.com. You will need to contact the Regional Service Center (RSC) once you have met the requirements for the desired track in the Cloud Accelerate Program.

http://www.microsoftcloudpartner.com/



6) If my organization has qualified for the Cloud Essentials Pack or Cloud Accelerate

Program, can the program benefits be shared across locations?

Yes, the benefits are earned at the parent organization level. All locations associated with your Partner organization in the Partner Membership Center (PMC) are eligible to access and share these benefits. Similarly, only users associated with your organization and its locations in PMC can access the benefits via the Microsoft Cloud Partner Portal.



Program Requirements

Enrollment Requirements

7) What agreements do I need to sign before my company is eligible to join?

To sign up for the Cloud Essentials Pack or the Cloud Accelerate Program, you need to agree to the Terms and Conditions of the Microsoft Partner Network Agreement. To be eligible for the Sell & Service track of the Cloud Essentials Pack or the Cloud Accelerate Program, you need to sign the Microsoft Online Services Provider Agreement (MOSPA). You can click here to learn more about MOSPA. To be eligible for the Build & Develop track of the Cloud Essentials Pack or the Cloud Accelerate Program, you need to sign up on Microsoft Platform Ready (MPR) and register your application.

8) If my MOSPA has expired, can I still join the Microsoft Cloud Partner Program?

To qualify for the Cloud Partner Program, you must re-sign MOSPA and take the required assessment. If you have satisfied all program requirements, you will qualify for all of the available program benefits, without restriction.

9) Is there a fee to join the Cloud Essentials Pack?

There is no program fee to enroll in the Cloud Essentials Pack.

10) Will there be a fee to join the Cloud Accelerate Program?

You must meet all the required qualifications and have either a Silver or Gold competency to join the Cloud Accelerate Program. If you do not have at least a Silver Competency in the Microsoft Partner Network, you will be required to pay the local Silver Competency fee. Fees vary by country.

https://partner.microsoft.com/global/40066434



11) What are the specific requirements for the Cloud Essentials Pack and the Cloud

Accelerate Program?

The following qualification requirements must be met to qualify for the Cloud Partner Program. As you graduate from the Cloud Essentials Pack to the Cloud Accelerate Program, the benefits and requirements increase, by design. Most program requirements apply to both the Cloud Essentials Pack and the Cloud Accelerate Program, and are broken out by program track – Sell & Service or Design & Develop; differences are also noted.

Please refer to the table below for detailed requirements for the Cloud Essentials Pack and the Cloud Accelerate Program.

Program Requirements

Cloud Essentials

Cloud Accelerate

Details

Partner Track Sell & Service

Build & Develop

Sell & Service

Build & Develop

A partner must have a signed Microsoft Online Services Partner Agreement (MOSPA) Partner must take any required assessments to attain MOSPA.

n/a

n/a

Must complete a 200-level technical assessment: Microsoft Partner Network Technical Assessment for Windows Intune or Microsoft Partner Network Technical Assessment for Microsoft Office 365

n/a

n/a

n/a

Partner must be enrolled in a Silver Competency: If not, partner will select an applicable Competency based on product(s) sold and pay the local fee.

n/a

n/a

Competency options based on the Track: Sales & Services Track:

Microsoft Office 365 Sales: Select Portals & Collaboration, Messaging or Communications Competencies

Windows Intune Sales: Select Desktop or Systems Mgmt. Competency

Dynamics CRM Online Sales: Select CRM Competency

Build & Develop Track:



Windows Azure Sales: Select one of the following competencies: Independent Software Vendor (ISV), Web Development, Software Development, or Data Platform (aligns with SQL Azure focused partners)

Must profile a Windows Azure application on Microsoft Platform Ready (MPR) site.*

n/a

n/a

*Note: Cloud Essentials only requires the registration of a test solution in MPR. Cloud Accelerate requires product testing on MPR.

Must successfully pass the Windows Azure application test on Microsoft Platform Ready (MPR) site.

n/a

n/a

n/a

Sales Completed: Partner must have sold 3 Cloud deals (any Online Services product offered in the program), with a combined total of 150 or more seats. Deals must have occurred in the 18 months prior to enrollment.

n/a

n/a

n/a

Cloud Customer References: Partner must provide 3 Cloud customer references, associated with the partner’s account in the Partner Membership Center, for any Online Services product offered in the program.

n/a

n/a

*Note: Customer References must have been provided in the 24 months prior to enrollment.

Sales Commitment: Partner must commit to sell 8 Cloud deals, with a combined total of 500 or more seats during the enrollment period. Note: Your sales commitment is entered on the Cloud Accelerate Enrollment Submission

n/a

n/a

n/a

*Note: Cloud Essentials partners do not have to pay a fee to enroll, but partners have to sell a minimum of 50 seats per product to continue receiving software benefits in the following term.



Form. If you are a managed partner, you will be required to identify your Partner Account Manager. Revenue Commitment: Partner must commit to sell at least $2,500 in Windows Azure Platform revenue over the enrollment period.

n/a

n/a

n/a

Note: n/a represents Not Applicable

12) How do I make sure my reference in the Partner Membership Center is

considered a Cloud Reference?

When creating a new reference, be sure to select the appropriate cloud product that you used for your project. When inputting details of the project, indicate that the solution was delivered “Only on Cloud” or “Both on Cloud and On-Premise”, depending on how the solution was delivered to the customer. We encourage you to create a new reference if you have executed cloud-related projects. You will not be able to change “On-Premise” customer references to “Cloud” after they have been created.

13) Are details available regarding the 200-level technical assessments required for

the Sales & Services track of Cloud Accelerate (only one assessment is required)?

Yes, you only have to take and pass one exam to enroll in the Cloud Accelerate Program. Please refer to the links below in the Partner Learning Center (PLC) to see more details about each course: o Microsoft Partner Network Technical Assessment for Windows Intune o Microsoft Partner Network Technical Assessment for Microsoft Office 365

14) If I am a Reseller and I sell through a Distributor, how can I associate to them?

If you have not yet signed the Microsoft Online Services Partner Agreement (MOSPA), you can go to www.microsoftcloudpartner.com and sign the agreement through a distributor in your country and then return to www.microsoftcloudpartner.com to enroll in the Cloud Essentials Pack. If you are an existing Cloud Essentials partner, you can contact the Regional Service Center to associate to a Distributor.

https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=716277

https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=748169





15) How is Microsoft going to track the 3 deals and 150 seats requirement to enroll in

the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner

Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to

satisfy this requirement.

16) How long does it take to process the Cloud Accelerate Application after I have

submitted the form?

After submitting the Cloud Accelerate form at www.microsoftcloudpartner.com, a Regional Service Center representative will contact you via email within 48 hours.

Re-Enrollment Requirements

17) What are the steps to re-enroll in Cloud Essentials Pack?

Step 1: Your Program Administrator has to login to Partner Membership Center (PMC) to re-

enroll the MPN membership. If you are already an active network member, this step is not

required.

Step 2: Renew Microsoft Online Services Partner Agreement (MOSPA) from PMC. You have to

re-sign the agreement and take the assessment (Note: assessment is required every 2 years).

Step 3: Your Program Administrator has to login to www.microsoftcloudpartner.com and this

will automatically renew your enrollment to Cloud Essentials.

18) What are the steps to re-enroll in Cloud Accelerate Program?

Step 1: Your Program Administrator has to login to Partner Membership Center (PMC) to re-

enroll the MPN membership. If you are already an active network member, this step is not

required.

Step 2: Renew Microsoft Online Services Partner Agreement (MOSPA) from PMC. You have to

re-sign the agreement and take the assessment (Note: assessment is required every 2 years).

Step 3: Contact the Regional Service Center to re-enroll in the Cloud Accelerate Program (Note:

you must meet the requirements before you are able to re-enroll in Cloud Accelerate Program.







19) I have just renewed as a MPN network member, do I need to re-enroll in the Cloud

Essentials Pack and the Cloud Accelerate Program?

Yes, you will need to re-sign the Microsoft Online Service Partner Agreement (MOSPA) from the

Partner Membership Center and re-visit www.microsoftcloudpartner.com to ensure your

enrollment status is active

20) What are the requirements to re-enroll in the Cloud Essentials Pack and the Cloud

Accelerate Program?

There are different requirements for renewing your membership in the Cloud Partner Program versus renewing your cloud services Internal Use Rights (IUR) benefits. These are described separately for the Cloud Essential Pack and the Cloud Accelerate Program:

Program Renewal

Cloud Essentials Pack: Partners must maintain their enrollment requirements to remain in the program. Your organization can continue to access all the benefits of the program, with the exception of IUR, which has additional requirements described below. Cloud Accelerate Program: As a Microsoft Cloud Accelerate partner, your organization must demonstrate a higher level of commitment to renew your membership and continue enjoying the greater level of program benefits, which involves additional requirements to renew. To re-enroll in the program, partners must meet their program commitment of 8 deals and a minimum of 500 licenses sold (both requirements are product agnostic). This target will be continually assessed during the program term to ensure alignment with the capabilities of our committed partners.

Internal Use Rights

Cloud Essentials Pack and Cloud Accelerate: In addition to respective program enrollment requirements, you must sell at least 50 seats (PC licenses for Intune) of each online service being used, during the enrollment year, to qualify for another 12 months of Internal Use Rights for each of those online services. If you do not qualify for a particular online service, partner preferred pricing may be available for you to continue these services, while you maintain an active status in the Cloud Program. Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details) Standard rates apply for other Online Services Products, such as O365 and Windows Intune.


https://crm.dynamics.com/en-us/offers/crm-online-for-partners



21) What happens if I don’t meet my sales or revenue commitment by the end of year

one for the Cloud Accelerate Program? Is there a grace period for me to meet the

requirement? What happens if I don’t meet the grace period?

There is no grace period and you will no longer be able to receive your cloud software benefits and resources if you do not meet your sales commitment. You will be able to continue enjoying your IUR benefits if you remain active in the Cloud Essentials Pack.

22) How is Microsoft going to track the 8 deals and 500 seats requirement to continue

in the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner

Dashboard. You need to have sold 8 quotes that are paid and add up to more than 500 seats to

satisfy this requirement.

23) When does Microsoft start tracking the 8 deals and 500 seats requirement? Is it

based on fiscal year or calendar year?

We track the 8 deals and 500 seats sales committed during your MPN membership period.



Program Benefits

Program Benefits List

24) Where can I find a complete listing of benefits for the Cloud Essentials Pack and

the Cloud Accelerate Program?

Go to the Microsoft Cloud Partner Portal home page and click the Microsoft Cloud Essentials Pack and Microsoft Cloud Accelerate hyperlinks.

25) How can I become a Cloud Distributor?

To become a Cloud Distributor, please contact your Partner Account Manager.

26) How can I be listed as a Cloud Distributor partner?

To be listed in the Microsoft Partner Network (MPN) Cloud Distributor Directory, must be an authorized cloud distributor and either 1) utilize the Microsoft syndicated landing page by enrolling at the Microsoft Digital Commerce & Campaign Network; or 2) create a landing page that meets the requirements. Contact your Partner Account Manager for details on the requirements.

Cloud Essentials Pack Benefits

27) Where do I access the Online Technical Communities for cloud?

Visit Online Technical Communities for support on Office 365, Windows Intune, Dynamics CRM Online and Windows Azure.

Cloud Accelerate Program Benefits

28) As a Cloud Accelerate Program member, how do I access my 20 Advisory Hours?

To find the Technical Advisory Service phone number closest to you click here.


http://msdccn.com/interface/Home/tabid/171/ctl/Login/language/en-US/Default.aspx?returnurl=%2finterface%2fdefault.aspx


https://partner.microsoft.com/40011365



29) What can I use the 20 Advisory Hours for?

Your additional Advisory Hours can be utilized for cloud-product related Advisory Services provided through your MPN benefits. Be sure to check out the full catalog of Technical Enablement workshops available to help build and grow your Cloud Services practice. In addition, you may utilize your hours for specific advisory services available to you from our Partner Technical Consultants. To find the Technical Advisory Service phone number closest to you, click here.

30) If I enroll without a competency, how will the competency benefit be provided to

me?

Once you are accepted into the Cloud Accelerate Program, you will be given an opportunity to select a related cloud competency associated with the primary Cloud focus area when you apply to enter the program. You can use the following guideline to select the most appropriate competency:

BPOS sales: Portals & Collaboration competency, Messaging competency or Communications competency

CRM Online sales: Desktop & Systems Management competency

Windows Intune sales: Desktop & Systems Management competency

Windows Azure tested product: ISV competency, Web Development competency, Software Development competency or Data Platform competency

31) If my company is awarded a competency for joining and did not previously have

one will it get the same benefits as an existing Silver competency partner?

Yes, your company has paid for and is entitled to all silver level benefits. Note: If you intend to sell Microsoft Dynamics CRM Online you must complete the requirements of the CRM Software Advisor Program in order to be able to receive fees. You can click here for more details.

32) Why does the competency I choose have to be tied to my online services business?

The competency you hold will showcase your skillset to your customers in Pinpoint. Microsoft needs to ensure this competency is tied to your cloud experience.


https://partner.microsoft.com/40011365



Microsoft Online Services Internal Use Rights

All Internal Use Rights

33) Are there any restrictions on the Internal Use Rights (IUR) awarded through the

Microsoft Cloud Partner Program?

Internal use services may not be used for direct revenue-generating purposes, commercial purposes, personal purposes, or customer training. The IUR earned by joining the Microsoft Cloud Partner Program is intended to help you explore Microsoft’s cloud services, and to help you grow your business by building or selling cloud solutions based on these technologies. These IUR benefits are not intended to be used in commercial transactions between a partner and a customer (these principles and guidelines are consistent for software benefits provided through the Microsoft Partner Network Program).

34) When will new Online Services be available in the Cloud Partner Program

benefits?

The goal of the Microsoft Cloud Partner Program is to provide Microsoft partners with an early opportunity to begin learning about and building businesses in the cloud with Microsoft Online Services. The Microsoft Cloud Partner Program will offer online services products as soon as they are available in market, if not earlier.

Once these benefits are made available, we will post an announcement on http://www.microsoftcloudpartner.com.

35) Can the Internal Use Rights (IUR) licenses included in the Cloud Essentials Pack

and/or the Cloud Accelerate Program be combined with IUR licenses offered to

partners through Gold and Silver competencies, or by signing MOSPA?

No, you cannot combine programs or offers to gain additional seats. Benefits will not exceed what is offered by the Cloud Essentials Pack or the Cloud Accelerate Program.




36) Is there an option to purchase additional seats of the online cloud services?

Licenses purchased at partner preferred pricing are not meant to exceed the organization’s Internal Use Rights (IUR) caps described in the Cloud Program benefits. These licenses are meant to provide partners with continuous access to Online Services in the event a partner does not qualify for IUR through the Cloud Partner Program. Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details)

Standard rates apply for other Online Services Products, such as O365 and Windows Intune.

Business Productivity Online Suite (BPOS) to Microsoft Office 365

Transition

37) I currently have BPOS IUR, how can I transition to Microsoft Office 365?

You should receive a transition communication email from Microsoft informing you of the move from BPOS IUR to Microsoft Office 365 IUR. If you want to get Microsoft Office 365 IUR today, and start sending Trial Initiations and Purchase Offers, go to www.microsoftcloudpartner.com and request this great benefit on the Get Benefits tab. Remember, you will need to have signed the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA Assessment in order to use the Trial Invitations and Purchase Offers features. For more information on the BPOS to Microsoft Office 365 IUR transition plan, please click here. Additional transition resources for partners can be found here.

38) What happens if my one year BPOS IUR benefit expires before it is migrated by

Microsoft to Microsoft Office 365 IUR?

To ensure that you are able to maintain service and data continuity, Microsoft extended the end date of all BPOS one year Internal Use Rights (IUR) benefits offered through the Cloud Essentials Pack until September 30, 2012, by which point these trial accounts will have been transitioned by Microsoft to Office 365 IUR trial account.

Microsoft Office 365

39) What is included in the 250 Office 365 licenses?

Each of the 250 Office 365 licenses provided is valid for one instance (or seat) of any product included in the Microsoft Office 365 Internal Use Rights (IUR) benefit, which includes Exchange Online, SharePoint Online, Lync Online, Office Web Apps and Office Professional Plus.

https://crm.dynamics.com/en-us/offers/crm-online-for-partners


http://partnercloudstorage.blob.core.windows.net/assets/Office365/MicrosoftOffice365TransitionPlan.pdf

https://www.quickstartonlineservices.com/Partners/LibraryDocuments/Transition%20Kit%20-%20BPOS%20to%20Office%20365.zip



40) How do I get access to Delegated Administration for Microsoft Office 365?

To gain access to the Microsoft Office 365 Delegated Administration partner feature you will need to be enrolled in the Cloud Accelerate Program, have signed the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA Assessment, and have requested the Microsoft Office 365 IUR benefit on www.microsoftcloudpartner.com. If you requested the Office 365 IUR benefit when you were in the Cloud Essentials Pack, prior to enrolling in the Cloud Accelerate Program, you will need to go through a secondary onboarding process on www.microsoftcloudpartner.com designed for organizations that already have the benefit, but that would like to add partner features. Detailed information about how to access and use the Delegated Administration partner feature for Microsoft Office 365 can be found here.

41) I am a Build & Develop Cloud Essentials Pack partner and wish to send O365 trial

invitations to my customers, can I do that?

As long as you have an active Microsoft Online Services Partner Agreement (MOSPA) and have joined either Cloud Essentials Pack or Cloud Accelerate Program, you will be able to send O365 trial invitations to your customers.

42) I am unable to send O365 trial invitations to my customers, why is that so?

If you have completed the Microsoft Online Services Partner Agreement (MOSPA) requirements prior to activating your Office 365 benefits, the partner features would be available at the initial Office 365 login. If you completed the MOSPA requirement after activating your Office 365 benefits, you must do the following:

login to http://www.microsoftcloudpartner.com and navigate to the Get Benefits area

select the second Office 365 Get Started link and login to Office 365 via this path

Windows Azure Platform

43) Can the Cloud Essentials Pack or Cloud Accelerate Program Windows Azure

Platform benefit be combined with an existing MSDN Azure benefit on the same

account?

No, multiple Windows Azure Platform benefit resources cannot be combined on a single account. However, the Microsoft Cloud Partner Program Azure benefit can be used as another instance to help develop and test solutions and run internal applications.

44) Is it necessary to upgrade to Windows 7 Enterprise to use Windows Intune?

No, you have the choice to upgrade to Windows 7 Enterprise when you are ready, or you can use a previous version. Windows 7 Enterprise offers your customers the best user experience today with an improved and intuitive interface and advanced search capabilities, plus BitLocker® drive encryption to better protect confidential data.



http://partnercloudstorage.blob.core.windows.net/assets/Office365/MicrosoftOffice365PartnerFeatures.pdf




The Windows Intune Client software is supported on both 32 bit and 64 bit versions of: o Windows 7 Enterprise, Ultimate and Professional o Windows Vista Enterprise, Ultimate and Business o Windows XP Professional with Service Pack (SP) 2 or later (SP3 recommended)

Additional Windows Intune operating system requirements can be found in the Windows Intune FAQ.

45) Does my Windows Intune Internal Use Rights (IUR) include Windows 7 Enterprise?

No, your Windows Intune IUR licenses are for the Windows Intune Cloud Service only and do not include Windows 7 Enterprise.

46) What happens if I need more licenses of Windows Intune than is covered by my

Internal Use Rights (IUR)?

If you require more than the allocated number of IUR licenses, you can purchase additional licenses. Your IUR licenses and paid-for licenses must be purchased in separate accounts, though they can both be managed using the Multi-Account Console.

47) How do I access the Windows Intune Multi-Account Console?

The Multi-Account Console is automatically presented to you at login as soon as your Windows Live ID is set-up as an administrator of more than one account.

48) How can I sell Windows Intune?

In order to sell subscriptions to Windows Intune, you will need to first sign a Microsoft Online Services Partner Agreement (MOSPA): o If you are already a MOSPA partner you will not need to sign a new agreement. o To learn how to become a MOSPA partner today, please click here. o Subscriptions to Windows Intune will be sold like other cloud services from Microsoft—

through the Microsoft Online Services website at www.microsoft.com/online.

49) Is there any notification or warning when I am close to exceeding my Azure IUR

benefit cap?

You will not receive any warning notification if your consumption is close to the IUR benefit cap. However you will be able to login to your subscription page to check the usage.

https://partner.microsoft.com/download/global/40137775

https://partner.microsoft.com/download/global/40137775


http://www.microsoft.com/online

http://www.windowsazure.com/en-us/pricing/spending-limits/



Microsoft Dynamics CRM Online

50) Do you have questions about the CRM Online Internal Use Rights (IUR)?

If yes, please reference the Microsoft Dynamics CRM Online Internal Use Rights (IUR) FAQ.

51) I have earned a Silver CRM competency and joined Cloud Accelerate by selling CRM

Online. How can I join the CRM Software Advisor Program (CSA) and receive CSA

fees?

You will need to meet the requirements of the CSA program in order to qualify for CSA Fees. The CRM competency requirements are different from the CSA program. The CSA program governs Partners rights to resell, and provide services around, Microsoft CRM. You can learn more about the CSA program here.

https://partner.microsoft.com/global/productssolutions/dynamics/40149008




Partner of Record

52) How do I become a Partner of Record (POR)?

When you initiate a quote on behalf of your customer through the Microsoft Online Portal (MOP), you will automatically be assigned as the POR when the customer activates a subscription against your quote. Alternatively, the customer may add you as their POR when they place an order on the Microsoft Online Portal, or can assign you as the POR up to 90 days post order date.

If you have questions about establishing a POR relationship with your customers please contact the Microsoft Online Services Support Team.

53) How do I receive my Partner of Record Fees (POR) for a Microsoft Online Portal

(MOP) customer?

If you have questions about POR fees, please review the Microsoft Online Services Partner Agreement Guide.

54) How can I change the Partner of Record (POR) on behalf of a customer?

You cannot request to update a customer’s POR to your partner organization. Only the customer can change the POR through the Microsoft Online Portal (MOP).

55) If I were to merge my organization with another organization, what will happen to my

Partner of Record (POR) fees?

Once your organization merges under another MPN organization, your organization will lose the POR relationship with your customer. Before you merge with another organization, your customer should update the POR in order for the organization to continue receiving the POR fee.

56) How can I view the customer sales that have been transacted under my Partner of

Record (POR)?

If you are the Program Administrator, you will be able to view the customer sales transacted under your Partner of Record by logging into Partner Membership Center (PMC) with the Windows Live ID. At the PMC Home page, you can go to the Partner Dashboard through “Membership Status” and “Partner Dashboard”. The customer sales are recorded in the “Online Services Transaction Summary” tab.

http://www.microsoft.com/online/help/en-us/helphowto/0d8eb4c2-77c5-4dd8-b66c-9f1de7451e24.htm



https://partner.microsoft.com/global/



Program Support

57) Who do I contact if I have problems profiling or testing my Windows Azure Platform

application in Microsoft Platform Ready?

Contact [email protected] for any issues on profiling or testing your application.

58) What is the process to opt-out of the Cloud Essentials Pack or the Cloud Accelerate

Program?

You can opt-out of the Cloud Essentials Pack of the Cloud Accelerate Program at any time by contacting a Regional Service Center (RSC) representative.

59) As a Cloud Essentials Pack partner, I have access to Technical Presales Assistance on

deals related to Cloud products (Microsoft Office 365, Windows Intune, Windows

Azure, Microsoft Dynamics CRM Online), how do I access this benefit?

You can contact the Technical Presales Assistance phone number closest to your business location.

60) What are the program support contacts?

Do you need help enrolling in the Cloud Essentials Pack or Cloud Accelerate Program, or just have general Cloud Partner Program Questions? o Please contact the Regional Service Center closest to you.

Do you have questions about activating your Microsoft Office 365, Windows Intune, or Windows Azure Benefits? o Please contact the Microsoft Online Services Support Team.

Do you have questions about activating your Microsoft Dynamics CRM Online Benefits? o Please contact the Microsoft Dynamics CRM Online Support Team.

mailto:[email protected]


https://partner.microsoft.com/global/supportsecurity/susalessupport


http://www.microsoft.com/online/help/en-us/helphowto/0d8eb4c2-77c5-4dd8-b66c-9f1de7451e24.htm

http://crm.dynamics.com/contact-us

Date post:	09-Mar-2018
Category:	Documents
Upload:	phungliem
View:	225 times
Download:	2 times