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7/2/22 | Copyright © 2012 Infinity Info Systems Social CRM Social CRM is not a Replacement for Traditional CRM
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April 9, 2023 | Copyright © 2012 Infinity Info Systems
Social CRM
Social CRM is not a Replacement for Traditional CRM
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Presenters:
Mike HammonsDirector, Solution Architects
Email: [email protected]
Twitter: twitter.com/mikehammons
Blog/Community: http://www.i3community.com
Jenn Van Pelt Marketing Associate Email: [email protected]
April 9, 2023 | Copyright © 2012 Infinity Info Systems
WHY SOCIALInfinity Info Systems
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Facebook• More than 25 billion pieces of content (web links, news stories, blog
posts, notes, photo albums, etc.) is shared each month.• More than 150 million people engage with Facebook on external
websites every month• There are more than 100 million active users currently accessing
Facebook through their mobile devices.• People that access Facebook via mobile are twice as active than non-
mobile users (think about that when designing your Facebook page).• The average Facebook user is connected to 60 pages, groups and events.• People spend over 500 billion minutes per month on Facebook.• There are more than 1 million entrepreneurs and developers from 180
countries on Facebook
April 9, 2023 | Copyright © 2012 Infinity Info Systems
• Twitter gets more than 300,000 new users every day.• There are currently 110 million users of Twitter’s
services.• Twitter receives 180 million unique visits each month.• There are more than 600 million searches on Twitter
every day.• Over 60% of Twitter use is outside the U.S.• There are more than 50,000 third-party apps for Twitter.• More than a third of users access Twitter via their
mobile phone
April 9, 2023 | Copyright © 2012 Infinity Info Systems
• There are more than 70 million users worldwide• Members of LinkedIn come from more than 200
countries from every continent.• 80% of companies use LinkedIn as a recruitment tool.• A new member joins LinkedIn every second.• LinkedIn receives almost 12 million unique visitors per
day.• Executives from all Fortune 500 companies are on
LinkedIn.• One of the best new LEAD Sources available
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Youtube
• The very first video uploaded was on 23rd April 2005, By June 2006, more than 65,000 videos were being uploaded every day.
• YouTube receives more than 2 billion viewers per day.• YouTube is now the 2nd largest search engine• Every minute, 24 hours of video is uploaded to YouTube.• The U.S. accounts for 70% of YouTube users.• You would need to live for around 1,000 years to watch
all the videos currently on YouTube.• YouTube is available in 19 countries and 12 languages.
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Blogging
• 77% of Internet users read blogs.• There are currently 133 million blogs listed on
leading blog directory Technorati.• One in five bloggers update their blogs daily.• Corporate blogging accounts for 14% of blogs.• 15% of bloggers spend 10 hours a week
blogging.• Bloggers use an average of five different social
sites to drive traffic to their blog.
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Social CRM Adoption
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Top 15 Use Cases for Social CRM
April 9, 2023 | Copyright © 2012 Infinity Info Systems
• Retrieve user profiles and user actions (Tweets, Comments, Likes) within Dynamics CRM
• Create leads, contacts, accounts or sales opportunities
• Publish product announcements, events and campaigns on Social Networks
• Create automated records for your departments (sales, marketing, helpdesk …)
April 9, 2023 | Copyright © 2012 Infinity Info Systems
DEMOInfinity Info Systems
April 9, 2023 | Copyright © 2012 Infinity Info Systems
Presenters:
Mike HammonsDirector, Solution Architects
Email: [email protected]
Twitter: twitter.com/mikehammons
Blog/Community: http://www.i3community.com
Jenn Van Pelt Marketing Associate Email: [email protected]
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