OVERVIEW Do your land administrators and others who manage owner relations have the tools they need to handle incoming requests from royalty and land owners? Do your service representatives rely on manual processes to route and manage owner questions and service requests? Do they struggle with trending, escalation, and follow-up? Trying to handle today’s high-volume, high-speed owner communications requirements with outdated tools results in slow response times, inconsistent experiences, negative owner sentiment and shrinking profit margins. Enable your service representatives to effectively communicate with owners in a consistent, accurate fashion. Streamline owner communications and ensure effective management of royalty payments and divisions of interest. mcaConnect xRM Solutions for Oil & Gas automates owner communications and streamlines service delivery, enabling your teams to manage land and royalty owner communications and service requests proactively. Owner Relations MCACONNECT XRM SOLUTIONS FOR OIL & GAS Built on the Microsoft Dynamics XRM platform, mcaConnect xRM solutions for Oil & Gas are easily accessible through numerous interfaces including Web browsers, mobile apps, and Microsoft Outlook. xRM – which stands for applications built via the native ability to extend Microsoft Dynamics CRM – provides a powerful, flexible, low-cost, rapid development platform. Built on Microsoft.NET, .xRM delivers sophisticated data modelling, ultra- modern UX creation, diverse accessibility options, security modelling, workflows, reporting and more – that make it simple and easy to create robust, vertically specific, line of business applications that would otherwise require thousands of hours of custom development. Of course, if custom development is still required, Dynamics CRM can always be extended further with .NET to deliver unlimited capabilities. MICROSOFT DYNAMICS xRM SOLUTIONS FOR OIL & GAS BY MCACONNECT FACT SHEET
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OVERVIEWDo your land administrators and others who manage owner relations have the tools they need to handle incoming requests from royalty and land owners? Do your service representatives rely on manual processes to route and manage owner questions and service requests? Do they struggle with trending, escalation, and follow-up?Trying to handle today’s high-volume, high-speed owner communications requirements with outdated tools results in slow response times, inconsistent experiences, negative owner sentiment and shrinking profit margins.
Enable your service representatives to effectively communicate with owners in a consistent, accurate fashion. Streamline owner communications and ensure effective management of royalty payments and divisions of interest.
mcaConnect xRM Solutions for Oil & Gas automates owner communications and streamlines service delivery, enabling your teams to manage land and royalty owner communications and service requests proactively.
Owner RelationsMCACONNECT XRM SOLUTIONS FOR OIL & GAS
Built on the Microsoft Dynamics XRM platform, mcaConnect xRM solutions for Oil & Gas are easily accessible through numerous interfaces including Web browsers, mobile apps, and Microsoft Outlook.
xRM – which stands for applications built via the native ability to extend Microsoft Dynamics CRM – provides a powerful, flexible, low-cost, rapid development platform. Built on Microsoft.NET, .xRM delivers sophisticated data modelling, ultra-modern UX creation, diverse accessibility options, security modelling, workflows, reporting and more – that make it simple and easy to create robust, vertically specific, line of business applications that would otherwise require thousands of hours of custom development.
Of course, if custom development is still required, Dynamics CRM can always be extended further with .NET to deliver unlimited capabilities.
MICROSOFT DYNAMICS xRM SOLUTIONS FOR OIL & GAS BY MCACONNECT
FACT SHEET
ABOUT MCACONNECTmcaConnect specializes in delivering business solutions to Oil & Gas organizations that connect and streamline operations across the enterprise, improve customer and stakeholder relations, and drive profitability. Our Oil & Gas industry solutions are specifically designed to improve the effectiveness and efficiency of sales, marketing, accounting, and service operations for Oil & Gas Service Providers, Operators, Midstream businesses, Equipment Manufacturers and Distributors.
Built on the Microsoft Dynamics platform, these solutions deliver rich, modern functionality that is easily tailored to your business’s unique operations.
Beyond the technology, our solution consultants are industry and process experts and work closely with customers to achieve truly transformative business results. Discover how we help leading companies in these oil and gas industry segments realize innovation and drive new levels of performance.
The ownership and intellectual property contained within this document belongs to mcaConnect LLC. Product names mentioned within this document may be
trademarks of their respective companies and are hereby acknowledged.
CAPABILITIESmcaConnect xRM Solutions for Oil & Gas Owner Relations solution helps you manage inquiries and issues from well royalty owners; allow well shareholders to access account information via a web portal; and connect with your phone system to automate and streamline call handling.
The application provides capabilities for:• Owner relations and royalty management • Advanced contact management• Owner web portal• Link with ERP data (vendor, lease, venture, &
division of interest data). • Call center capability: TAPI/phone system
connectivity • Case management that leverages intelligent
routing and knowledgebase to streamline resolution
BENEFITSStrengthen Owner Relationships – By shortening response times and providing consistent support ex-periences for owners, reduce the cost of managing owner relationships and increase overall satisfac-tion. Easy-to-use portals allow owners to gain access to key information such as, FAQs, royalty payment and issue resolution status, reducing overhead and streamlining communications, resulting in happier owners and less internal effort.
Communicate Effectively – Provides owners and stakeholders access to FAQs and account informa-tion through easy-to-use web portals. Using man-aged lists and automated communications ensures the right information is delivered to the right group in a timely manner. Guided processes drive consis-tent, quality interactions with royalty owners. Deliver Superior Service – Quickly log, analyze and resolve royalty owner issues with streamlined ac-cess to royalty data and related information. Assign, manage and resolve support incidents with auto-mated routing, queuing and escalation of service requests, along with case management, communi-cations tracking and auto-response email.
