Microsoft® Exchange Online Voicemail with Unified MessagingNameTitleMicrosoft Corporation

| Copyright© 2011 Microsoft Corporation

Caveats

• Dates and capabilities are subject to change• Not all features are available during beta• Some features may require add-on subscriptions

Disclaimer

This presentation contains preliminary information that may be changed substantially prior to final commercial release of the software described herein.

The information contained in this presentation represents the current view of Microsoft Corporation on the issues discussed as of the date of the presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of the presentation.

This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this presentation. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this information does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

© 2011 Microsoft Corporation. All rights reserved.

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| Copyright© 2011 Microsoft Corporation

• Read voicemail with Voicemail Preview

• Create customized greetings and call transfer options

• Improved caller ID

• Consolidate voicemail onto a single messaging platform

• Native Message Waiting Indicator announces the arrival of a new voicemail

• Manage voicemail and email systems from a single platform

• Manage UM using scriptable commands and workflows

• Secure confidential and private voicemail

Optimize UserProductivity

Reduce ITManagement

Decrease Cost

IT UserOrganization

Exchange Unified MessagingReplace your voicemail system

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| Copyright© 2011 Microsoft Corporation

Total Cost of Ownership Decreases

“With the Microsoft vision utilizing a single platform for voice, email, IM, and conferencing, Sprint can deploy a true unified communications solution.” Joe Hamblin, Sprint Nextel

Sprint expects to see annual benefits of more than U.S.$9.3 millionPhased out 18 voicemail systems

“Unified Messaging is brilliant. Email and voicemail now comes through the same stream on my desktop. This helps me organize my messages, allowing me to focus on the right thing at the right time.” Philip Mickey, Lifetime Products

Lifetime Realizes Benefits of $850,000 with Unified Messaging Completely removed legacy voicemail system

“By bringing all of our messaging into the Microsoft environment, we eliminated a lot of time-consuming and expensive cross-training in multiple systems. Everything is in one place, and it all works together by default.” Keith Price, Hoover City Schools

Hoover City School saves $150,000 in Maintenance Costs with Unified MessagingVoicemail integrated with existing solution

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| Copyright© 2011 Microsoft Corporation

Voicemail in Your Inbox

• Simplify tasks and reduce administrative costs by consolidating infrastructure and training

• Expand the reach of Exchange to the telephone to allow “anywhere access” to your inbox, calendar, and contacts

“Unified messaging provides opportunities to help our faculty and staff become more mobile and work more flexibly. Employees are no longer bound to just a phone or email to conduct their projects. They have the freedom to work where and when they want.”

- James ReedLead Microsoft Exchange Server Administrator

Emory University

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Hosted Unified MessagingVoicemail in the cloud, powered by Exchange

• Similar to UM branch office deployment• Customer has on-premises telephony equipment• Session Border Controller required on-premises

PBX and Office Phones

HubT

UM

CAS

MBX

PBX or Lync Server 2010

stays on-premises

Exchange Online hosts

mailboxes and UM servers

SBC or Lync Server 2010

to secure media

PSTN

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| Copyright© 2011 Microsoft Corporation

Beyond Traditional VoicemailTriage voice messages quickly

Voicemail Preview• Save time and money by triaging

voicemail in your inbox by reading the text preview

• Available in U.S. English, Canadian English, French, Portuguese, Italian, Polish, Spanish

Contextual Actions

Inline Audio Playback

Text Preview of Voicemail

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Manage Rules

Define a Personalized

Voicemail Menu

Call Answering RulesProfessional and powerful tools

Call Answering Rules• As simple as email Inbox Rules• Provide different menu choices based on the Caller ID

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“Do Not Forward” template

Protected Voicemail Prevent forwarding of voicemail

• Integration with AD RMS and Exchange Unified Messaging

• Permissions designated by sender (by marking the message as private) or by administrative policy

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Message Waiting IndicatorBe notified when you have a new voicemail

• Exchange Online UM supports MWI natively• Configure through UM Mailbox Policy• Native and fast delivery to phones

• Also can send SMS to mobile phone with first 160 characters of Voicemail Preview

Exchange Online UM

servers

Gateway & PBX

Phone

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| Copyright© 2011 Microsoft Corporation

UM Administrative Experience New Role-based Access Control

Three built-in UM administrative roles:UM Administrator

Administer any and all UM functionality

UM Recipient Administrator Provision UM mailbox, PIN reset, clear lockout

UM Prompt Administrator Update Dial Plan and/or Auto Attendant prompts

Custom roles may be created

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| Copyright© 2011 Microsoft Corporation

Fax specification is published and available to all partners who wish to have a first-class integration

TekVizion is the certification partner

Fax messages appear to the user in a familiar fashion

Administration is done in ECP for provisioning and de-provisioning

Rich Fax Partner SupportIntegrates with on-premises or hosted fax

Integrated Experience

Partner Supportability Program

Partner connections are authenticated by Exchange Online

Choice of hosted or on-premises partners

Flexibility and Security

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| Copyright© 2011 Microsoft Corporation

Total of 26 Languages

Catalan Chinese

(Hong Kong) Chinese

(PRC) Chinese

(Taiwan) Danish Dutch

English – Australia– Canada– GB– India– United

States Finnish French

– Canada– France

German Italian Japanese Norwegian Polish Korean Portuguese

– Brazil– Portugal

Russian

Spanish– Spain– Mexico

Swedish

International Support Prompts, text-to-speech, speech recognition

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| Copyright© 2011 Microsoft Corporation

SummaryVoicemail: the next generation

• A great replacement for legacy voicemail• Deep investments in UM features that will

add real benefit to common scenarios• Voicemail Preview• Call Answering Rules• Built-in Message Waiting Indicator• Protected Voicemail• Access to both Contacts and Groups

• 26 languages supported

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| Copyright© 2011 Microsoft Corporation

© 2011 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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| Copyright© 2011 Microsoft Corporation

Feature DetailsUMAutoAttendant is DTMF Only • GAL grammar generation not supported in cloud

UM• Callers will not be able to speak a target name

when accessing the directory

Directory search can only be scoped to:• UMDialPlan• GAL

• Tenant admins cannot manage address lists (custom address lists are not supported)

No access to MSExchangeUM.config

• Server level configuration options are not available in Exchange Online (e.g. will not be able to customize length of maximum voicemail preview and other server specific settings)

Cannot set retention based on voicemail content class

• With Managed Folders (MRM 1.0) admins can set retention policies based on message types like IPM.NOTE.Microsoft.Voicemail. Exchange Online supports Retention Policies (MRM 2.0), but not MRM 1.0.

Differences between Online and ServerUnified Messaging

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| Copyright© 2011 Microsoft Corporation

Feature DetailsVoipSecurity defaults to Secured (TLS+SRTP) and is read-only for Online Dial Plans, as opposed to a choice of:• Unsecured (TCP+RTP)• SIPSecured (TLS+RTP)• Secured (TLS+SRTP)

• TLS + SRTP must be used when routing VoIP traffic between on-premises SBC and cloud UM.

No UM language pack management

• All UM language packs are installed in Exchange Online

No access to Test-UMConnectivity, Get-UMActiveCalls

• Monitoring and diagnostics are done at a datacenter level

No access to UM server event log • Tenant admins can access monitoring reports via ECP

Differences between Online and ServerUnified Messaging (continued)

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