Microsoft Lync 2013

Connects people

everywhere Jeff Goodwin

Lync Technical Specialist

Microsoft Lync

Skype Division

Making rich communications universal for business

Simplified management through a single platform

Knowing that enterprise policies and standards are maintained

Video and application sharing available in every interaction

On any device with rich communication capabilities

Not a number; Presence-driven availability

90

86%

5M

30%

Connect and collaborate with suppliers, customers, and partners using Lync’s controls, manageability, and enterprise-grade features

Enterprise UC Platform

Used everywhere

300m+

connected users

>300m connected

users

~50% of all Skype-to-Skype minutes include video

150 minutes per user per month

of video and voice

TO BE THE GLOBAL

COMMUNICATIONS PROVIDER

THAT BILLIONS OF PEOPLE

DEPEND ON EVERY DAY

FOR SHARING EXPERIENCES. +59%

growth in minutes

Goodmans Dick Jensen

Director of Technology

Introduction

Goodmans is based in Toronto, Ontario with 200

attorneys

We have a small office in Vancouver with 23 people

Microsoft Enterprise licensing

We moved to a new building in late 2010

Cisco POE switches

Why Did You Decide To Use

Lync As A Telephony Solution

Aging PBX

Integration between the phone and computer

Phone set choices

Recommendations for other

firms

Find a good consultant right away

Network infrastructure must be ready

Gateway

Is Lync it for everyone?

Lessons Learned

Change Management

User Training

Desk Support

Home Office

What is next

Train more advanced features

Skype

Video conferencing

Screen sharing

WorkFlow integration

Navantis Adis Tucakovic

VP – Managed Services & Advanced Infrastructure

Select Clients

Legal Clients

Our Team

Over 48

awards &

counting…

300+ IT

professionals

6 Microsoft MVPs &

MCMs

550+ Microsoft

Certifications

We believe that achieving great

results for your business can only be

accomplished by having the best

people on your side.

More Than Just Lync

CRM

Advanced Infrastructure

Portals & Collaboration

Enterprise Development &

Consulting

Shared Services &

Operations

PMO

QA

Design

SDLC

Knowledge

Management

Resources Management

Client Services

Cloud

Mobile

Social

BI

A UC Solution Needs One…

Authentication method; we can’t login to dozens of

systems

Brand of Client to load on any device I want to support

Client Experience; regardless of my location

Look and Feel; regardless of the device

User Training Initiative

My UC Strategy Is…

One Authentication method

One brand of Client to load on any device I want to

support

One Client Experience; regardless of location

One Look and Feel; regardless of device

One User Training Initiative

Define the UC Strategy

Stage 1 – Define our User , Usage and Location scenarios

Finance Sales Legal Executives Team Lead

Stage 2 – Current State Assessment and Desire State

Phone

System

Video

Conference

Network /

Remote Access Desktop,

Mail, Social

Meeting

Rooms

Stage 3 – Strategy and Solution Architecture

Technology Strategy & Roadmap Funding & Deployment Strategy

Art of the Possible Room Technology

Why UC Deployments

Fail

Lack of proper Planning and Design

Did not create Usage and Location Definitions

You need to build an enterprise design up

front; than deploy as you need

Network and Performance Issues

Solution is too slow; no (QOS) Quality of

Service definition

Users will be all over this solution; anticipate

the scale factor

Why UC Deployments

Fail

Lack of Client Adoption Plan

Leverage the tool to train your users

Follow and implement the Microsoft

adoption and training plans

Pilot groups should be from across the

organization

Lack of User Device Selection

Build your user classifications; provide

the right means to communicate

Why UC Deployments

Fail

Not securing proper Funding or

Management Buy in

Leads to implementing the minimum

components with very little ROI

Not capturing the proper success metrics -

build up your UC champions

Proper Planning

Minimum KBPS High Quality KBPS

Data Sharing 56 56

Voice 50 80

Video 50 350

Bandwidth Calculator http://www.microsoft.com/en-ca/download/details.aspx?id=19011

Capacity Calculator http://www.microsoft.com/en-ca/download/details.aspx?id=12295

Information Flow Diagram http://www.microsoft.com/en-ca/download/details.aspx?id=6797

Training and Adoption Kit http://lync.microsoft.com/adoption-and-training-kit/Pages/default.aspx

Certified Devices http://technet.microsoft.com/en-us/lync/gg278164.aspx

…and more

HOW TO MAKE THE CASE?

Empower users with effective ways to collaborate

Find areas to remove costs or simplify the experience P

roducti

vit

y –

Fast

er

Resu

lts

Reduce C

osts – S

implify

Tools

Focus on how this affects your users first; not IT

Build up usage scenarios; Current way, New way, the ROI Result

Wasted time is Corporate Currency

Status Quo

Make Calls, Not War

This does not have to be an all

or nothing relationship

Lync can co-exist with the

investments you have today

Let’s review the top Three

choices as to how to integrate

telephony with Lync

Deployment

Microsoft Office 365, Lync Online

Partner-hosted multi-tenant

Single domain and directory

Users split – server / online

Lync Server 2013 Preview

Private cloud / dedicated

Cloud Hybrid On-Premises

Enabling gradual migration and maintain coexistence

The Client Interface Is What

Matters

Everything is done

with familiar

tools:

Lync Client

Outlook / Office

Client

Web Browser

Billy Always

Got Left Out