Microsoft_CityNext_brochure FINAL

Cities Reimagined

Microsoft CityNext

ForewordCities are the hearts and souls of our nations, driving our global economy, impacting our environment and accommodating over 50% of the world’s population. And while citizens’ expectations are rising, cities and regions are under significant pressure facing compelling forces such as rapid urbanisation, ageing populations and economic austerity. Fortunately, a new era of innovation across cloud, mobility, big data, social interaction and the internet of things provides cities with new opportunities to re-imagine their future.

However, today’s conversation around city innovation projects needs to broaden beyond just upgrading infrastructure and focus on data. In the 1920s when the car was the technology innovation of the time, architects designed their cities around the car. We are, of course, dealing with the consequences of that design decision in the 21st century. So, let’s not make the same mistake and focus in on the technologies of our time as technologies are transient. Let’s focus instead on what is enduring and what transcends the centuries. Let’s focus on people - because, at their core, cities are about people.

Microsoft CityNext enables cities to take a people-first approach to innovation that empowers them to change the world now and for the next generation. People-first means capturing the power and purpose of people in government, people in business and people who reside in cities to create healthier, greener, safer, more successful places to live. Microsoft is uniquely equipped to enable this people-first approach because no other company offers; a broad portfolio of familiar, secure consumer-to-business software, devices and services; the Microsoft Partner Network, which includes 430,000 partners worldwide with relationships in nearly every major city around the globe; and a history of successful education and social programmes.

Can you imagine what’s next for your city?

Industry mega trends:

Mobility Cloud Social Big / open data

Internet of things

City business challenges:

Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

Watch out for Microsoft Services up-and-coming solution brochures on Modern Cities, Healthier Cities, Safer Cities and Educated Cities.

How to use this documentGraphicsThe graphics in this document show how each scenario is aligned with industry mega trends and business challenges.

Each square is shown as full, half-full or empty depending on how it aligns with the mega trends and answers business challenges. Shading shows whether the challenge is addressed partially, fully or not at all.

• The green squares show the alignment of potential outcomes to your business challenges, as defined in your business drivers.

• The grey squares show the alignment of industry mega trends.

Contents

Introduction

The Vision Citizen-Centric Health And Care Preparing For The Future Workforce Safer Cities Anywhere Working Cities Regenerating Retail In The High Street Augmented Environments

The Approach Strategic Thinking City As A Hub

Why Microsoft

IntroductionMicrosoft has worked with many major cities around the world, and we know it is no longer enough to do ‘more with less’. We must combine the power of innovation with breakthrough ideas to do ‘new with less’ – to connect governments, businesses and citizens with city services through innovation that increases efficiencies, reduces costs and fosters a more sustainable life for all. Microsoft Services, along with our partners, is helping cities build on existing investments and incorporate new innovations at their own pace, to ultimately-create an innovation model that works for today and tomorrow.

The whole area of ‘smart cities’ that has emerged in recent years looks to technology to solve some of the critical challenges for urbanisation. As we look across what is happening in the technology industry today and the many conversations that our account teams have had with technology leaders around the world, five mega trends are evident. These trends not only represent what is most important to our customers today, but what we feel are likely to be the dominant forces of change in the coming decade.

• The proliferation of new device types, along with the connectivity of the cloud, is making us more mobile and is changing the way we work, play and engage.

• As technology becomes more immersive, we also expect it to help us develop more personal and social connections with colleagues.

• The connectivity the cloud offers is changing what we expect from technology. With an always-on connection, apps can provide innovative new services with instant scalability and attractive economics.

• While business intelligence (BI) has been important for a number of years, the dominating trend is the explosion of data and the need to get better insights from “big data”.

• The ‘things’ of the internet are in some way a combination of the other trends to describe a world where ‘things’; which can be devices or sensors; are both smart and connected with the ability to collect and share data.

In this brochure, we share our vision on what technology can offer towards transforming, engaging and accelerating your city or region’s journey.

Microsoft CityNext. Cities Reimagined.

The Vision Microsoft CityNext

Microsoft Services and our partners are committed to helping city leaders, citizens and businesses through a new era of innovation to:

Accelerate...innovation and opportunity through programmes, most notably our global YouthSpark initiative, that empower youth with 21st century learning and personal development opportunities, expand digital inclusion with access and skills training, and nurture new businesses and innovators with resources and support to help cities compete in the global marketplace.

Engage...citizens and businesses by delivering personalised services and apps with a people-centric approach, enabling real-time dialogue via social media and spurring city app development and economic growth with open data initiatives.

Transform...operations and infrastructure by improving city functions with innovative partner solutions, leveraging the power of cloud computing to reduce costs and increase efficiencies, empowering employees with enterprise - grade devices and apps, and enabling innovation on your terms with a modern solutions and big data platform.

n Citizen Centric Health And Care

Healthier Cities will use digital solutions for enabling people to live their lives as fully as possible for as long as possible in the place of their choosing at a time when local authority and health service care budgets are being cut.

n Preparing For The Future Workforce

21st century teaching and learning solutions empower both students and teachers anywhere and anytime. Through an affordable 1:1 device, personalised learning - accompanied by mobile, social and gamification - enables young people to join the digital economy in many UK cities and region.

n Safer Cities

Modern cities answer today’s challenges to provide a safer environment for citizens by uniting law enforcement, businesses, residents and city officials through comprehensive technology solutions.

n Anywhere Working Cities

Drives economic, social and environmental benefits – keeping people local to drive the daytime economy, seeing working as a way of attracting people back to the city centre and using remote working to reduce unnecessary journeys.

n Regenerating Retail In The High Street

Next generation Spot Market technologies provide a complementary and enabling digital layer to support, enhance and drive new business in a traditional high street retail environment.

n Augmented Environments

The increasing instrumentation of urban places through a range of static and mobile sensors provides the opportunity to leverage the network of connected devices to create new experiences and possibilities for citizens.

“I shop and book my holidays online – why can’t my paper day-book file go on the computer so my carers and my family can see what’s going on?” Deirdre, care recipient

Citizen Centric Health And CareOur vision for Healthier Cities is for people to live their lives as fully as possible for as long as possible in the place of their choosing. We’re all going to live longer, often with long-term conditions, at a time when City Authority and Health Service care budgets are reducing.

A new solution in Kent puts the citizen who has a long-term health or care need in control, with the support of their family, by providing the digital tools to manage their own care and to communicate with the wider care community. These tools are based on cloud services and consumer technologies.

The solution centres on the citizen as the owner and aggregator of information about their health and care as well as environmental data that is available to friends and family, care organisations and housing associations.

Citizen Centric Health and Care uses our customer health platform; Microsoft HealthVault; as a secure place to store and share health and care information, which is based on CityHub. CityHub is a city platform that connects people, devices and data. Microsoft HealthVault embraces other cloud services such as Skype and Lync for professional-to-citizen communication.

The Connected Homes service uses the Internet of ‘things’ and Cloud services to make sense of the home environment, giving reassurance to families and alerts when things go wrong.

As publicly available Cloud services become more widely used in the statutory sector, new possibilities for sharing and collaboration open up.

Microsoft has a vision for health and care services built around the citizen using cloud services and consumer technologies with the citizen in control of a continuous cradle-to-grave record that includes the episodic data collected by health and social care organisations.


“If I had a magic wand, I would ask for more control over how, when and by whom my care is delivered.” Kevin, care recipient

“I wish I could share more information with other members of the care professions – that way I would feel part of a team.” Kate, Domiciliary Care Worker

Industry megatrends:


Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

bookeRed

End of Life Plan

Good Neighbours (Circle of support)

Personal Care Planing

Age 0

Age 25 Age 75

Age 50

Age 100e.g. Microsoft HealthVault

Secure storage environment

sharin

gimmunisationsEnd of Life plansh

aring

sharing

medications

sharing

Family Tree Health

Year Zero application

GP, hospital and other health professional visit

Some data sharing between statutory systems

Statutory sector

Personal medical record

Year Zero: End of Life End of life plan

Good days / Bad daysWhat’s importantHopes and fearsAction planningCircle of support

HistoryImportant momentsIf I could I wouldRelationships

GoalsActionsFuture considerations

When it gets terminalWho does whatWhat I want in the endHow I’d like to be rememberedDecisions making and being involved

Personal settingsRegister | Sign in

Living well My life The big picture Planning About

Year Zero projects

Based on Digital Life Sciences researches

Preparing For The Future WorkforceTechnology has fundamentally changed the way we work, live and play. It continues to make certain forms of labour redundant whilst creating new jobs at a rapid pace. Employers increasingly look for skills such as collaboration, entrepreneurship, creativity and information technology. Education must prepare students for future employment and self-employment.

Our vision is for students to be directed by their own interests and aspirations, to be coached to learn skills employers want and to have fun learning.

In our vision of a 21st century learning environment students can learn anywhere anytime. They can learn collaboratively through social networking. They can work with their teachers to create their learning plans. They can get instant feedback and insights. They get a personalised and adaptive experience in a digitally rich and fun setting.

Microsoft provides affordable devices to students and teachers through our partnerships with manufacturers. Our software solutions support our vision of the learning environment. Our teacher network, school network and competitions foster collaboration, innovation and aspiration. Our IT Academy training programme prepares students to enter an IT career, or to be a Microsoft Office expert in a non-IT career.

The Microsoft Apprenticeship scheme is one of the best in the country, enabling young people to join the digital economy, whilst meeting the needs of many Microsoft partners in many UK cities and regions.


Digitallyrich & funlearning

Anywhereanytime &

flip learning

Social-basedlearning

Co-creationof content

CloudMobility

SocialBig Data

Gamification

Instantfeedback& insights

Personalised& adaptive

learning

“47% of job categories are open to automation in the next two decades.” The Future of Employment by Frey & Osbourne 2013



Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

Learner• Progress• Tasks• Career goals/recommendations• Badges• Module feedback• Mentoring (1:1)

Learning Pathway(on Microsoft Azure Cloud)• Matching skill profiles to career plans• Matching employers to career plans• Matching learning modules to career plans• Giving the student a progressive roadmap

Employer• Skill profiles• Module feedback• Candidate pipeline (anonymised)• Mentoring (1:1)

Provider• Grading• Badges• Employer feedback• Learner feedback

Moodle(On-premises or in Microsoft Azure Cloud)• Course creation• Course consumption• Grading• Badges

Courseconsumption Course

creation

Identity / Single Sign On

StudentInformationSystem

Grading& badges

Safer CitiesIncreasingly dense urban environments offer new opportunities along with risks to public safety – from petty crimes to homicides to terrorism. Natural disasters are also an ever-present risk, challenging governments to coordinate relief efforts and keep people informed while coping with shrinking resources.

Microsoft Services vision is to help cities in providing citizens and agencies with solutions for:

Neighbourhood ManagementInteractive web and mobile services for citizens to make non-emergency complaints, gather local intelligence about criminal activities and join neighbourhood watch groups. In addition citizens can find information about police services and public events, pay for fines and licenses.

Surveillance SystemsMonitor selected critical infrastructure sites in the city including: parks, city buildings, power stations, roads, rails, hot spot areas. Perform detailed analysis of behaviour patterns in near-real-time and detect suspicious activities. Cities can create a shared, dynamic operational picture of urban environments, visualise and exchange information both internally and across organisational boundaries.

Emergency ManagementProvide first-responce agencies and make vital decisions in real-time communications, visualisation, and data management tools they need to receive and analyse inbound, incident-based information and make vital decisions based on shared information in real-time.

Intelligence and AnalysisWith solutions that combine data across disparate sources – central, local government and private sector – cities can provide a comprehensive view of information to help assess criminal activity, plan, and respond effectively for predictive policing, fraud detection or cyber attacks.


“If a major situation were to develop tomorrow, I would be confident that I could immediately get a clear picture, and visualise the situation in a way that would help me deploy resources and ensure public safety.”Fire brigade member



Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

“We’re really interested in transforming how the police in London are using technology, because there’s a huge opportunity to do things much more effectively to improve the ability to solve crimes and increase public confidence in the precinct.”Richard Thwaite, CIO of the London Metropolitan Police Service

“Using my mobile I can tell the online world I’ve just seen Andy Murray in my shop, but I can’t tell the police there’s someone who I know, who’s robbed me before, stalking the high street.”London citizen

Intelligence

and Analysis

Infrastructure

Management

Law Enforcement

Government

Administration

Police and

Border Control

Inter-Agency

Collaboration

Emergency and

Disaster Management

People

Place Technology

RESIDENTS, COMMUTERS, VISITORS,STAKEHOLDERS, PARTNERS

URBAN (OFFICE) SPACECITY / REGION

CONSUMERISATIONOF TECHNOLOGY

CLOUD

ANYWHEREWORKING

CITY

Smart Mobilityurban Infrastructure

Choice Freedom

Anywhere Working CitiesAn Anywhere Working City is a city or region which embraces and actively encourages Anywhere Working amongst its residents, commuters and visitors through a variety of connected initiatives. This strategy drives economic, social and environmental benefits – keeping people local to drive the daytime economy, seeing working as a way of attracting people back to the city centre and using remote working to reduce unnecessary journeys.

The aspiration is to have a network of Anywhere Working Cities in the UK and globally. There are three core aspects to an Anywhere Working City which encompasses Vision, the Physical Environment and the Digital Environment.

VISION: The city needs to own, drive and promote the culture of Anywhere Working. This could be a powerful attraction regarding inward investment.

PHYSICAL: There are many types of ‘third spaces’ in any city. However, it helps to have a flagship co-working space to promote the concept.

DIGITAL: Create an Anywhere Working overlay to a mobile mapping app which identifies and maps all locations in the city which serve as work hubs, e.g. cafés and pubs, work hubs, clubs, serviced offices to facilitate finding your nearest Anywhere Working space.


“I think, I feel lot more connected to business. For me it enables me to work very flexibly, enables me to respond a lot more quickly for business.”J.White, Wiltshire Council.



Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

Regenerating Retail In The High StreetNext generation Spot Market technologies provide a complementary and enabling digital layer to support, enhance and drive new business in a traditional high street retail environment. Delivered through multiple channels, including shoppers’ smartphones, we can match consumers to retailers within the vicinity based on their intentions and requirements.

From a retailer’s perspective, we empower local businesses to issue targeted and relevant offers, based on preferences which consumers have agreed to share, to generate higher conversion rates and resultant sales, and increase footfall to, and provide enhanced navigation of, the high street. Here are some potential real-life scenarios:

Nick is sitting in a Sunderland work-hub connected area, where he is taking some time out to catch up on emails following an early morning meeting in the city. It’s his Mother’s birthday tomorrow and, as usual, a last minute present dash is required.

He starts searching the internet for something and, based on both his preferences and what products are locally available, retailers can proactively send him relevant ‘offers’.

Further south in Canterbury, Sarah has stopped for a cup of coffee in a local cafe to catch up on her emails. Sarah is a keen internet shopper and is always signing up for discounts, and therefore looks forward to receiving several revelant email offers from retailers just a few steps away. Using the visualisation features on her smartphone, Sarah sets off to shop at those very retailers.


Person orGroup

SPOT MARKET

PersonalContext

(e.g. Individualor Family)

Retailerpostsoffer

Spotmarket

aware ofcustomer

Offermade to

consumer

Qualifiedreferral

made toretailer

Location(e.g. Currentor Planned)

Time(e.g. Now orPoint in the

Future)

External Data(e.g. Twitter

or TripAdvisor)

Intent(e.g. Find a

Restaurant orShop)

CurrentContext

(e.g. Workingor On Holiday)



Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

Need to add mock up screens to each of these.

“A future trip to the high street could start with pre-booking your parking spot by mobile app and sending out an alert to local shops to tell them what you are heading into town to buy.”Sarah Butler, The Observer

Augmented EnvironmentsWith the increasing instrumentation of urban places through a range of static and mobile sensors, the opportunity to leverage the network of connected devices to create new experiences is still in its infancy.

Working with the Guide Dogs non-profit organisation we have designed and delivered a completely new and innovative experience using sound to augment a person’s understanding of their environment.

Most importantly, the experience has been designed with the principle of inclusive design at its heart to ensure that the benefits are available to everyone and not just a specific segment of the population.

There is a clear value chain beginning to take shape, which will enable all organisations to deliver unique and compelling customer experiences which are predicated on the following:

• Platforms on which software and firmware will be written and pushed to a range of different end-points

• Network connectivity between the physical network and data mediated through the cloud

• Devices ranging from a variety of mobile form factors through to wearables utilising a range of different sensors and feedback mechanisms

• Applications providing access to contextually relevant and personal information

• Data collection and analytics providing intelligent and location-based services and insight through machine-enabled learning

It is those organisations who not only realise the potential this offers to provide differentiated experiences but also, through a process of research and discovery, put them selves in a position to garner the insights required to ensure the outcomes deliver measurable value.


Powered by a mobile device, this technology provides the RIGHT INFORMATION, in the RIGHT FORMAT and at the RIGHT TIME to remove moments of anxiety and provide an enriched mobile experience.

Through the power of imagination and deep customer empathy we created a 3D SoundScape fed by intelligent sensors in the environment.

Most importantly, the goal is to create an experience where you feel PRESENT, CONFIDENT and CONNECTED. So that you can do the things you care about, and are important to you.



Internet of things


Ageing population

Increased demand

Reduced funding

Attract investment

Information sharing

The Approach Microsoft CityNext

Strategic ThinkingTechnology is often viewed as a short-term solution to business and organisational challenges rather than the longer-term driver of societal change. The market has shown us a vision of a Smart City with obtrusive technology set in a revolutionary urban utopia, but the reality is that future cities are softer, evolved, more human-focused scenarios where the adoption and leverage of technology stimulates a change in societal expectation of the way we work and live in the future.

There are some problems for which a short-term technology solution is the answer and for those many of our partners have already tried-and-tested solutions available. However, at Microsoft Services we aim to tackle the hard problems that cities face, in partnership with our customers and relevant stakeholders to make that bolder step for our cities.

The scenarios we have talked about in The Vision sections are examples of complex problems that need a collaborative approach and partnership mindset to solve. However, we believe that the technology enablement of many of these solutions lies in the concept of an open standards-based city platform that connects people, devices, apps and services. We call this CityHub.

When you work with Microsoft in this way, you become one of the ‘CityNext family’. We operate a leader/follower model in scenarios within the family so that one customer leads on a challenge scenario and others then benefit from their learnings, both locally and globally. Our customers find this very beneficial to collaborative working and drives economies of scale by not reinventing the wheel.

If you can imagine what’s next for your city or region, we’d really like to welcome you into the CityNext family.


City As A Hub CityHub is an evolving concept of a standards-based, city platform that connects people, devices, apps and data through services delivering hyper-local information. It is established though a strategic partnership between a city and Microsoft to provide an open, trusted, integrated and scalable platform.

CityHub comprises a strategic partnership, technology architecture, city ontology, operating model, ecosystem and business model delivered as part of the Microsoft CityNext programme.

Strategic Partnership Microsoft strongly believes that the smart city concept in general will live or die by public opinion on privacy. Cities and technology companies are in a catch-22 situation – city authorities are trusted to do the right thing by the public whereas large technology providers are not. Large technology providers are trusted to deliver a scalable and sustainable platform, whereas city authorities are not. Microsoft is a strong advocate of the privacy agenda and the obvious answer is a strategic partnership for an open platform that leads on privacy.

Business ModelIt is important that the digital city platform is technologically and commercially sustainable. The business model around the platform needs to acknowledge that commerical exploitation of the assets is desirable for some segments of the eco-system. It also needs to be compatible for the necessary sustainability of the platform, to support involvement from the community members that want to exploit data for its social value. The exact commercial model and the vehicle for partnership delivery is to be agreed.

Operating Model CityHub should be treated like a ‘black box’ – inside the box we guarantee respect for privacy, data integrity and data harmonisation. The strategic partnership is jointly responsible for building, operating and maintaining the platform and services and publishing relevant protocols, interfaces, standards and certification. CityHub welcomes the connection of any data source that adheres to its protocols. Data sources and apps can be connected to the CityHub through a self-service model – where the data, app or service provider follows the standards needed and applies for certification. Alternatively, data providers may choose to work with one of a number of CityHub partners who are skilled at connecting devices and apps to the platform. When integration has completed, the CityHub partnership will certify the data source, app or device as compliant.

Ecosystem The CityHub ecosystem comprises CityHub system integration partners, app developers, data providers and data consumers – these can be individuals, not-for-profit organisations, commercial organisations and organisations of all sizes. This community is cultivated through a mixture of online engagement, training and potentially formal partner programmes.

City OntologyKey to the success and integration aspirations of CityHub is a common city ontology or taxonomy. CityHub will be a consumer of the taxonomy which would be widely used and regularly maintained. Part of the technology architecture ‘inside’ the CityHub box will be the instantiation of that taxonomy.

Technology Architecture At a high level, CityHub is based on public-cloud technologies from Microsoft including Windows Azure, Azure Datamarket and Bing. Privacy, identity and taxonomy services are included in terms of specific services within the technology architecture. Although there will inevitably be some data storage in the architecture, one of the key principles of CityHub is to know which model is appropriate to use for the enrichment and aggregation of data (e.g. push, pull, real-time).


CityHub

StrategicPartnership

BusinessModel

OperatingModel

TechnologyArchitecture

CityOntology

Eco-system

CityHub is a standards-based city platform that connects people, devices, apps and data through services delivering hyper-local information.

SMECitizen

Hea

lth

Adu

lt

Soci

al C

are

Scho

ols

Hig

hway

s

City workers

Open Data

Child

Soci

al C

are

Analytics and Insights

Business Intelligence and Single Citizen View

City Data and City Services

Why Microsoft

Microsoft is a proven leader in public sector with experience of enabling productivity, analytics, infrastructure, cloud technologies that empower government, businesses, and citizens to shape the future of their regions, cities and towns.

Unlock The City’s Human PotentialMicrosoft is uniquely positioned to help cities pursue a people-first approach toward addressing their most pressing issues. Our capabilities can help cities meet a range of needs, from citizens’ consumer-related demands to the mission-critical, enterprise demands of city operations.

Partner in InnovationMicrosoft CityNext solutions help cities enable self-sustaining cycles of innovation that involve whole institutions and individual citizens. Microsoft has long participated in public-private partnerships with governments, non-governmental organisations, and other local stakeholders to enable citizens to realise their full potential. Around the world, these partnerships have helped millions of city residents shape a brighter future for themselves and their local communities.

Global Eco-systemMicrosoft has built a global ecosystem of partners who can help you build a modern, healthier, safer, and educated city. We have put our vast resources and proven innovations to work on it. Together, we have the technology and the experience to address your city’s top challenges and transform your city right now.

Evolutionary TransformationIn Microsoft we firmly believe in an evolutionary approach. CityNext solutions are designed to meet your city’s unique needs and work with your city’s existing and potentially diverse investments. In collaboration with city authorities Microsoft can provide cities with highly integrated solutions that will focus on the most important technology trends: cloud, big data, mobile, and social technologies.


Microsoft has the devices, software, and services a city needs.

Connect & Manage

Microsoft Azure

M2M Services

Microsoft SQL Server

Microsoft Dynamics

HDInsight

Power BI for Office 365

Data and BI Services

Line-of-business Services

Devices

IntuitiveInnovativeSecure

InteractiveManageableConnected

PCs/ Laptops

Smart Phones

Slates/Tablets

Microsoft supports a diverse ecosystem of Partners and Solutions.

Microsoft makes City of the Future real today.

Connect & Manage

Reuse your things

Cities already have all the assets. Microsoft has the right tools to bring

them all together today.

http://www.microsoft.com/citynext/partners.aspx

DisclaimerMICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, our provision of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

The descriptions of other companies’ products in this document, if any, are provided only as a convenience to you. Any such references should not be considered an endorsement or support by Microsoft. Microsoft cannot guarantee their accuracy, and the products may change over time. Also, the descriptions are intended as brief highlights to aid understanding, rather than as thorough coverage. For authoritative descriptions of these products, please consult their respective manufacturers.

© 2014 Microsoft Corporation. All rights reserved. Any use or distribution of these materials without express authorisation of Microsoft Corp. is strictly prohibited.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Services

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