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Sheffield

Microsystem

Coaching Academy

5th & 6th June 2017 Charles Street Building, Sheffield Hallam University,

City Campus, Sheffield

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Welcome

The Sheffield Microsystem Coaching Academy (‘MCA’) are delighted to welcome you to expo ’17.

The MCA has had a busy year since last June’s expo ‘16. 169 coaches from 10 organisations have now

trained to be microsystem coaches with the MCA and in February 2017 we celebrated our 1000th delegate

on our ‘Introduction to QI’ course. This work, along with initiatives such as Seamless Surgery,

Outstanding Outpatients and the MCA Ward Collaborative are having a positive impact on Sheffield

Teaching Hospitals, with Professor Sir Mike Richards noting that “a culture of improvement was evident

throughout all levels of the organisation” (CQC report June 2016).

This year expo is loosely based around the connections that teams make as they work on improvement.

We are delighted to have our first ‘Flexpo’ as part of this programme, a showcase for the Flow Coaching

Academy (FCA). You can learn about the FCA and how it aims to connect microsystems and

organisations across the country to build capability and deliver improvements for patients during day 2.

We continue to work closely with Sheffield Health and Social Care Trust and Sheffield Children’s and our

programme features presentations from all our partners, including West Kent CCG, who have taken the

microsystem coaching approach and applied it in many settings to make improvements. We also look

forward to hearing from our local, national and international delegates, including eminent experts Mary

Dixon-Woods, Nigel Edwards, Margie Godfrey and Roz Davies.

There will be plenty of opportunity to network with others and learn more about quality improvement

and microsystem coaching during the sessions, in our ‘Share Space’ time. I encourage you to stay for the

evening event at the end of day 1; the team have put together what promises to be a fun, varied and very

engaging evening!

We continue to be grateful to The Dartmouth Institute Microsystem Academy at The Dartmouth Institute

for Health Policy and Clinical Practice in the USA for our ongoing relationship. We also remain extremely

thankful to the Health Foundation for its support since the Academy’s inception. More information can be

found at the links below.

http://www.sheffieldmca.org.uk/

http://clinicalmicrosystem.org/

http://www.health.org.uk/

I very much hope you enjoy expo ’17! #MCAExpo17

Steve Harrison

Head of Quality Improvement

Service Improvement Team

Sheffield Teaching Hospitals NHS Foundation Trust

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https://clinicalmicrosystem.org/

















Key Contributors

Margie Godfrey is Director of The Dartmouth Institute Microsystem Academy and Instructor

for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine

at Dartmouth, Lebanon, New Hampshire.

Marjorie is a national and international leader of designing and implementing improvement

strategies targeting the place where patients, families and care teams meet the clinical

microsystem. Her primary interest is engaging inter-professional healthcare professionals in

learning about and improving local health care delivery systems with a focus on team coaching,

patients, professionals, processes and outcomes. Twitter: @MicrosystemMMG

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Nigel Edwards is Chief Executive at the Nuffield Trust. Prior to becoming Chief Executive in

2014, Nigel was an expert advisor with KPMG’s Global Centre of Excellence for Health and Life

Sciences and a Senior Fellow at The King’s Fund.

Nigel was Policy Director of the NHS Confederation for 11 years and has a wealth of

experience in health and social care. He joined the organisation from his former role as

Director of the London Health Economics Consortium at the London School of Hygiene and

Tropical Medicine, where he remains an honorary visiting professor.

Nigel has a strong interest in new models of service delivery and a practical focus on what is

happening at the front line as well as a wealth of experience in wider health care policy in the

UK and internationally.

Nigel is a well-known media commentator, often in the spotlight debating key policy issues.

Nigel is currently working with the WHO Regional Office for Europe and the European

Observatory on Health Systems and Policies on developments in health care provision in

Europe. Twitter: @nedwards_1

Mary Dixon-Woods is RAND Professor of Health Services Research in the Department of

Public Health and Primary Care at the University of Cambridge. As Co-Director of the

Cambridge Centre for Health Services Research, she leads a programme of research focused

on patient safety and healthcare improvement, healthcare ethics, and methodological innovation

in studying healthcare. She is Deputy Editor-in-Chief of BMJ Quality and Safety. She holds

honorary positions as an adjunct professor in the Department of Anesthesiology and Critical

Care Medicine at Johns Hopkins University, a visiting professor at the University of Leicester,

and a visiting adjunct professor at Dartmouth College. She was, in 2012, one of the first

recipients of a Wellcome Trust Senior Investigator Award. She served on the National

Advisory Group on the Safety of Patients in England, which produced the Berwick report in

2013. She also served on the review of information technology in the NHS led by Professor

Bob Wachter, which reported in 2016. Twitter: @MaryDixonWoods

Roz Davies is Managing Director of Recovery Enterprises. Roz’s job is to develop a sustainable

future for Recovery Enterprises and its network of community enterprises including our new

digital wellbeing hub Sheffield Flourish. She leads an amazing team of staff and volunteers and

builds connections and relationships with partners who share our values and ambitions.

Roz has spent 20 years developing innovations which improve wellbeing, from working with

people who are homeless at Shelter to developing the Community Health Champion model as

Director of Altogether Better. She has worked and volunteered across many elements of the

NHS including a secondment at NHS England, as a Foundation Trust Governor and is currently

a member of the NHS Digital User Council and the NHS Confederation Patient Leadership

Forum Steering Group and a Non Executive Director for Patient Opinion. She was included in

the HSJ list of the 50 foremost Patient Leaders in 2015 and cited by the Guardian in 2014 as

one of the top five to follow on social media around chronic illness. Twitter: @roz_davies

Day 1

5 June Topic Location

9:00-10:00 Registration, Coffee, Networking Reception/Cafe

10:00-10:15 Introduction & Welcome to Expo with Sir Andrew Cash MCA Arena

10:15-11:15 Breakout 1 Various

11:15-11:35 Break Cafe

11:35–12:05 Share Space 1 Various


13:05-14:05 Lunch & Poster viewing Cafe

14:05-15:05 Keynote Address – Mary Dixon-Woods

‘Getting Better at Getting Better’ MCA Arena



16:25–17:25 The return of ‘Talk like TED’ MCA Arena

17:25-17:30 Summary of the day and overview of evening event MCA Arena

Agenda Day 1

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FLOW

FLOW COACHING ACADEMY

Agenda Day 1(Continued)

Monday 5th June 2017

Evening Agenda & Entertainment 17:30 – 21:30

Ground floor Café, Charles Street Building, SHU

Timings are approximate. Cash/card bar available.

Evening meal and activities included in Expo registration.

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18:30 – 19:30 Networking & Evening meal

included in Expo registration

Cash/card bar available.

19:30 – 20:30 An opportunity to showcase your

talent or vote for your favourite act.

Sign up in advance or on the day.

20:30 – 21:30

Back by popular demand, DB5

Live band

www.db5band.com

17:30 – 18:30 A fun, outdoor team challenge, exploring

the cultural highlights of Sheffield.

Sign up on the day.

Bring comfortable shoes!

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwi3sq2akKzTAhUqIcAKHXr6BwgQjRwIBw&url=http://brayleinolearning.co.uk/blog/2015/october/30/how-the-apprentice-candidates-are-lacking-business-basics/&psig=AFQjCNFAS-uKJ3SlrsGJz7fHEhFsmybeuQ&ust=1492540312158599

https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=0ahUKEwj339q5sZ7TAhVDI8AKHSSzBwwQjRwIBw&url=https://www.ted.com/&psig=AFQjCNGBSVow2vkccmyWthx3r3_9yhVUag&ust=1492068231467104

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Karl Brennan

Consultant Anaesthetist

and Clinical Lead for

Service Improvement

Sheffield Teaching

Hospitals NHS FT

Karl is a Consultant with an interest in Neuroanaesthesia & Neurocritical Care. As Clinical Lead in

Service Improvement in Sheffield, he works with the Seamless Surgery team using QI methodology to

transform care, from the frontline, for patients undergoing elective surgery. A graduate of the

Microsystem Coaching Academy, Karl works with the Building Capability team to develop the

frontline and to help create a sustainable QI- delivered healthcare system in Sheffield and beyond. He

believes passionately that quality improvement has the power to improve the lives of NHS staff as

well as patients. You can hear more at his TALK LIKE TED!

Dr Asim Nayeem

Speciality lead/

Consultant Emergency

Medicine

Ashford & St Peter's NHS

Trust

Motivated by action , I am passionate about patient safety and quality improvement . Originally from

southern port city of Pakistan , I have experienced of working in three health care systems . I moved

to UK roughly 9 years ago and have been working as consultant in Ashford & St Peters NHs trust for

last 3 years .

I created a new concept of effective meeting called ‘ED Assembly’, ED Assembly is a simple method of

bringing staff together to facilitate improvement and better team working. It is a platform for effective

communication, in which there is no hierarchy and everyone is encouraged to contribute.

Cheryl Guest,

Senior Improvement

Manager

(Accessible Learning)

NHS England

Cheryl leads the Accessible Learning team within NHS England. The team is a source of ideas and

knowledge to support the spread and transfer of learning. Cheryl is acknowledged for her expertise in

professional learning that supports improvements in public services. During her 17 years as a leader in

the public sector, Cheryl has been at the forefront of many NHS and Local Government initiatives

that have made a difference for employees and citizens.

Margaret Herbert

Senior Improvement

Manager

(Accessible Learning)

NHS England

Margaret Herbert is responsible for programmes of work to spread Improvement skills and capability

through accessible learning products to NHS England and the wider National Health Service and Care

system. Margaret has worked on system design within NHS Improvement organisations for 12 years

being originally from a web and system design and management background in private industry.

Margaret worked with Qulturum and Jönköping University, Sweden to develop the Improvement

FUNdamentals connectivist MOOC in 2015.

Patrick Dobbs

Consultant Anaesthetist

and Clinical Lead for

Anaesthesia (RHH)

Sheffield Teaching

Hospitals NHS FT

Consultant anaesthetist with an interest in neuro-anaesthesia and neuro critical care. Completed an

MBA in medical leadership in 2013. Attended Michael Porter’s Value Based Healthcare Delivery

Seminar at Harvard Business School in 2017. This talk will be based on the principles of VBHCD and

how they may be utilised to deliver high quality healthcare more efficiently.

Carlene Rowson

Leadership Fellow

Sheffield Teaching

Hospitals NHS FT

Carlene's background is as a Specialist Registrar in Infectious Diseases and Microbiology. She is

currently undertaking a year’s Leadership Fellowship on the Yorkshire and Humber Future Leaders

Program, she is spending this time working within the Service Improvement Team at STH.

Rosie Clegg

Improvement Facilitator

Sheffield Teaching

Hospitals NHS FT

Rosie Clegg qualified as an Nurse and has specialist skills within Tissue Viability. During her time with

the Service Improvement team Rosie has trained as a Microsystem Coach with the Sheffield

Microsystem Coaching Academy. Rosie initially worked with the Service Improvement team as part of

the Elective Team which included working with Outpatients, Orthognathic Outpatients and Contact

centre technology. Rosie recently moved to work with the Non-elective team and currently coaches

improvement with a number of teams including the Emergency Department and Acute Medical

Assessment Unit and also supports wider Service improvement work by delivering teaching on one

and two day courses. Rosie also maintains her clinical skills by continuing to work clinically with the

Tissue Viability on a regular basis.

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TED Talkers – Day 1 16.25 – 17.25

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Day 2

6 June Topic Location

9:00-9:20 Coffee, Networking Reception/Cafe

9:20-9:30 Introduction to Day 2 with Rebecca Joyce MCA Arena

9:30-10:30

Improvement Panel with

David Crowther (CEO of AGILE Performance)

George Farrelly (GP, Tower Hamlets)

Sarah Bland (STH Lead Practitioner)

Alex Satchwell (SHSC Clinical Psychologist)

Julie (SHSC Service user)

& Steve Harrison (Chair – STH Head of QI)

MCA Arena



12:00-13:00 Keynote Address – Nigel Edwards

‘Design principles for better systems’ MCA Arena

13:00-14:00 Lunch & Poster viewing Cafe

14:00-14:30 Themed Share Space Various


15:30-16:00 Final remarks, prizes and Expo close MCA Arena

Agenda Day 2

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Join us for…

‘18 Monday 11th &

Tuesday 12th June

2018

Tuesday 6th June 2017

Flow Coaching Academy Flow + Expo = Flexpo

On day 2 of MCA Expo ‘17 you can choose to attend the Flexpo breakout

sessions to find out more about the Flow Coaching Academy which is

looking at patient pathway level improvement.

The aim of the Flow Coaching Academy is to learn how to apply team coaching skills and

improvement science at care pathway level in order to improve patient flow through a

healthcare system.

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Flexpo ShareSpace -

an opportunity for Q&A with

coaches on FCA Cohorts 1

and 2

‘Flexpo’ part 2 – Big

Room Live activity and

the big launch of

applications for Cohort 3

Breakout 5

Tuesday 6th June

14:30 – 15:30

Breakout 4

Tuesday 6th June

10:30 – 11:30

Tuesday 6th

June

14:00 – 14:30

www.sheffieldmca.org.uk/flow

FLOW


‘Flexpo’ part 1 –

Introduction to pathway

coaching and Cohort 1

case studies

Improvement Panel

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David Crowther

CEO

AGILE Performances

Dave Crowther has devoted most of his 29 year working life to quality

improvement, but in the days when he still had all his hair he didn’t realise it. His

experiences seeking to enhance individual judgement and team decision making

formed while first managing a $1 billion investment fund then co-founding a

software company that was ultimately acquired by IBM tipped him firmly into

‘nerd’ territory regarding how we see, think, act and learn. For the past decade

as the CEO of AGILE Performance he has worked with executives from over 70

countries on the behavioural interventions that improve the quality of strategic

decision making. A recent engagement involved leading the global roll-out of an

enterprise-wide strategic solution to one of Warren Buffett’s companies. He

regularly facilitates strategic workshops that bring together NHS, academic and

industry leaders. His current portfolio includes assisting a Sheffield-led team

featuring MCA that seeks to help patients with long-term conditions move from

hospital-based rescue to community-based prevention.

George Farrelly

GP

The Tredegar Practice

George Farrelly is a GP in Tower Hamlets. He had the very good fortune to

hear a talk by Tom Downes on quality improvement in healthcare in November

2014, which led to him signing up for Cohort 6 at the MCA in 2015. Tower

Hamlets now has 25 practices undergoing a Qi programme led by Virginia

Patania (also Cohort 6) & colleagues. George is a coach in the programme. He is

undergoing a second coach training led by East London Health Foundation Trust.

Sarah Bland

Lead Practitioner

Sheffield Teaching

Hospitals

I started my career with STH in 1993 as a staff nurse in Plastic surgery and then

went on to work in the Bev Stokes day Surgery unit where I got a Sisters post. I

left DSU in 2014 to commence a secondment to a Service Improvement

manager for General surgery. In 2015, I took over Pre-operative assessment at

RHH as Lead Practitioner. I was given the task of implementing an electronic

triage tool for all specialties. With the help of Service Improvement colleagues

and my team, this was achieved with now 400+ patients per month extra over

both sites. I completed the Microsystem coaching course, was awarded a

Listening in action Ambassador award in 2016 and with her team was awarded

from Yorkshire and Humber academic health science network – for using

technology to improve efficiency.

I have encouraged the team to be involved in Microsystems to continue to strive

to improve our pathways for our patients.

Alex Satchwell

Clinical Psychologist

Sheffield Health & Social

Care

Alex has worked in the NHS for over nine years in both clinical and research

capacities. He trained as a Clinical Psychologist at the University of Leicester and

moved to Sheffield in 2014 to work in Community Mental Health Services. Since

this time Alex has been involved in the Microsystems approach focussing on

quality improvement from the bottom up with other members of the community

team.

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ShareSpace is an opportunity to mix with a small group of other delegates

to build your network, reflect on what you are learning, share your

comments, thoughts and ideas, ask questions and discuss selected themes.

Each Share Space group will be facilitated.

Day 1 - You will be assigned to a ShareSpace to meet and mix with

delegates from other organisations. The number will be on your badge.

Day 2 – You will have chosen your ‘themed’ Sharespace and the number

will be on your badge. The topics are as follows

The locations of the ShareSpaces are shown on the map to the right.

ShareSpace Themed

ShareSpace

Day 1 11:35 – 12:05 Day 2 14:00 14:30

QI Basics (1 & 2) Getting Started (3)

Flexpo - Flow Coaching Academy (4 &5 ) Coaching Roadblocks (6 & 7)

Measurement (8 & 9) Scale & Spread (10 & 11)

Patient Involvement & Co-Design (12 & 13) Writing Up Improvement Work (14 & 15)

Social Movement (16) Leadership at all Levels (17 – 20)

Connections – Improvement Networks (21)

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Title Presenters Description Room

1. Microsystems

and Team

Coaching: The

Basics

Margie Godfrey

Co-Director,

The Dartmouth Institute

Microsystem Academy at

Geisel School of Medicine

at Dartmouth

At the end of this session participants will be able to

describe what the smallest unit of health care is and

how Team Coaching provides the energy, focus and

encouragement for health care improvement that is

sustainable.

MCA

Arena

2. Re-framing

Towards

Quality:

Exploring the

Tension

Between Cost

Improvement

and Quality

Improvement

Helen Kay

Associate Director of

Strategy and

Transformation

Samuel Brown

Improvement Project

Manager

Sheffield Children’s

Hospital NHS Foundation

Trust

There can be a perceived tension between traditional

top-down cost improvement schemes or

‘transformational’ projects and bottom-up

Microsystems improvement projects. Often

organisations take different approaches to delivery of

both of these agendas.

This session will argue that there should be no tension;

and what is needed is to reframe the organisational

narrative to arrive at a common approach.

The session will utilise case studies, and, through

group work, will challenge participants to tailor their

improvement messages to different audiences to

support organisational buy in for improvement work.

Def

Leppard

3. Peas in a Pod

– Microsystem

Methodology

The Brearley

5 Project: An

Integrated

Ward.

Sarah Bland & Team

Pre-op Royal, Hallamshire

Hospital, Sheffield

Teaching Hospitals

Deborah Barnett &

Melissa Cloke

Northern General

Hospital., Sheffield

Teaching Hospitals

Come and find out how two teams at STH have used

the microsystem framework to improve care for

patients. The session will feature presentation and

results, interactive activities and even dressing up!

Arctic

Monkeys

4. TTO’s – A

Story of

Unsolvable

Challenges?

And the

Power of

People

Nicola Platts

Programme Manager

Kevin Firth

Improvement

Facilitator

Jody Aberdein

Specialty Registrar

Infectious Diseases and

General Medicine

Victoria Knott

Core Medical Trainee

Sheffield Teaching

Hospitals

Sometimes a problem can feel insurmountable. Some

problems have existed since the dawn of time, or at

least the dawn of the NHS. TTO’s could be one of

those problems; delays, communication, invisible and

mystical processes are all challenges which exist

within three little letters. This session will share

learning from three teams working to improve TTO’s

who have all achieved positive outcomes in different

ways.

We will also share the experience of a number of

wards working to improve ward processes and patient

experience. We will reflect on the opportunities of a

collaborative approach, and how working with multiple

teams could develop into an opportunity to help

others to do the same….. Solve problems that

sometimes feel unsolvable.

Human

League

Breakout 1 (June 5th 10:15 – 11:15)

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1. “Water into

Sand” -

Behavioural

Insights into the

Challenge of

Implementation

Martin Wildman

Chief Investigator National CF

Self-management programme

Sheffield Teaching Hospitals

It is impossible to give up chocolate and

revise for exams because will power gets

used up. We all know this, yet we somehow

expect improvement to persist in complex

systems with interventions dependent on

motivation and will power. This talk will

explore how habit formation and routine can

replace will power in delivering sustained

change in complex systems.

MCA

Arena

2. Could Social

Franchising be

the Answer to

Scaling

Innovation in the

NHS?

Matt Towner

Manager

Hettie Wetherill

Consultant

International Centre for Social

Franchising (ICSF)

Our interactive session will build on our

work with the Health Foundation to explore

why traditional models for scaling health

improvement often don’t work and

introduce a range of replication models to

explore how a more structured approach to

replication would support the scale up of

health improvement in the NHS. The session

will build on experience from other sectors

as well as the direct involvement in

supporting the Sheffield team scale their

Flow programme.

Arctic

Monkeys

3. Collaborative

Care Planning

Training: The

Conversations

We Have

Noelle Riggott

Professional Lead Occupational

Therapist Catherine Carlick

Expert by Experience

Sheffield Health and Social Care

We will briefly describe the content of the

training. Catherine will talk about her input

and also how her own care plan has altered

over the period she has been involved in the

project. We will spend some time exploring

a health coaching approach. There will be

time for discussion, questions and practical

exercises.

Human

League

4. “Helping QI Fly”

– Embedding QI

in Organisational

Cultures – A

National and

Organisational

Perspective

Rebecca Joyce

Service Improvement Director

Jennifer Hill

Deputy Medical Director Sheffield

Teaching Hospitals

Suzie Bailey

Director of Leadership & Quality

Improvement

NHS Improvement

Valerie Bartlett

Deputy Chief Executive &

Director of Strategy &

Transformation

Ashford and St Peter's NHS FT

This workshop session considers the role of

quality improvement in the wider

organisational development agenda including

- Consideration of how quality improvement

develops leaders and leadership skills.

- Sharing organisational learning from

responding to national work from NHS

Improvement on developing culture.

- Sharing learning across organisations on

bringing together work on quality, finance

and culture.

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1. Using Discrete

Event Simulation

to Support

Improvement

Garry Fothergill

Head of Analytics for

Improvement

Aileen Holdsworth


Service Improvement, Sheffield

Teaching Hospitals

This session presents the basics of using

simulation in quality improvement. A Simul8

model of a health care flow will be created in

real time, and various scenarios will be

simulated. Examples of simulate models that

have been used in the field will be discussed and

demonstrated. Participants will leave with an

insight into the power of simulation, how it

works and how it can support QI.

MCA

Arena

2. Leading Clinical

Microsystems in

Primary Care;

The West Kent

Experience

Gail Arnold

Chief Operating Officer

Debbie Taylor

Clinical Microsystems Coach

NHS West Kent Clinical

Commissioning Group

This session will explore the leadership challenge

of introducing clinical Microsystems to general

practices and partner organisations in West

Kent. It will focus on the links to STPs in this

programme of work and its relevance to

delivering Local Care in the future. It will also

look at some of the barriers to implementation

that were experienced and the tactics used to

overcome these. Finally it will give an overview

of the range of Microsystems completed in West

Kent.

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3. Clinicians

Leading

Improvement

– Case Studies

from Sheffield

Sonal Kansra

Consultant Paediatrician,

Sheffield Childrens’ Hospital

Katie Wallace

Clinical Oncology Registrar


Emma Nofal

General Surgery Registrar

and Leadership Fellow

Jane Cunningham

Infectious Diseases registrar

and Leadership Fellow

Health Education England

working across Yorkshire and

Humber

This session features two QI studies led by

clinicians.

First: Implementing patient activation measures

as a form of patient experience and outcome via

a CQUIN project. The presenter used QI tools

as part of service development of the relatively

new asthma regional service.

Second: The junior doctor contract dispute

brought into focus declining morale but the

causes and solutions are not clear. Our

workshop will set out some of the lessons we

have learnt and engage the participants in

developing solutions and approaches.

Human

League

4. Joining the

Dots…Improving

a Million

Outpatient

Experiences

Paul Griffiths

Sarah Jenkins

Una Cunningham

Emma Varney

Laura O’Byrne

Outstanding Outpatient

Team

Service Improvement, Sheffield

Teaching Hospitals

Step inside our outpatient clinic be checked in,

sit in our waiting area and go through our clinic

to hear about the work happening in Sheffield to

join up the dots and create a million outstanding

outpatient experiences each year. At the session

you will hear about work that is underway,

future plans and have a chance to join a

discussion about how we can work together to

make things better for our many patients.

Pulp


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1. Creating the

Conditions for

Healthcare

Improvement

with

Leadership

and Coaching

Margie Godfrey

Co-Director,

The Dartmouth Institute Microsystem

Academy at Geisel School of Medicine at

Dartmouth

At the end of this session participants will

be able to list specific behaviours leaders

can engage in to lead successful

improvement and describe the benefits of

regular team coaching to enhance

improvement efforts.

MCA

Arena

2. ‘Flexpo’ Part

1 – The Flow

Coaching

Academy

Tom Downes

Clinical Lead of Quality Improvement

and Geriatrician

Kevin Firth



Jyothi Nippani

Deputy Medical Director

South Warwickshire Foundation Trust

Everything you need to know about Flow

Coaching and never dared to ask.

This session introduces the concept of

flow (pathway) coaching and share the

journey of the programme that is

launching Flow Coaching Academies

across the UK. Teams from the first

cohort from Sheffield and Warwick will

share their experience, data and stories.

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Leppard

3. TED on Tour

–

Microsystems

in Primary

Care: West

Kent

Priscilla Kankam

Lead Pharmacist, Head of Primary

Care and Medicines Optimisation

Rachael Parris

Head of Medical Commissioning and

Frailty

Nazima Chauhan

Senior Commissioning Manager,

Children & Maternity Services

Mark Atkinson

Head of Commissioning for Surgical

Electives and Urgent Care

Debbie Dunn

Primary Care Quality Assurance Lead

Jan Jayatilake

Commissioning Manager

NHS West Kent CCG

This session will showcase a selection of

microsystems project undertaken in West

Kent CCG primary care environment. The

CCG covers a 486,000 population with 60

GP practices.

The CCG embarked on this quality

improvement journey in October 2014

with 5 coaches. To date, 14 coaches have

been trained with a further 4 coaches in

training.

Our aim is to improve the quality and

value of care provided in primary care

through the development of team

coaching with patients at the centre of the

programme.

Human

League

4. How Strategic

Direction Can

Link With

Microsystem

Work – An

Emerging

Framework.

Leonie Redfern

Project Manager

Amy Hutchins

Head of PMO

Emma Clarke

Dispensary Manager


Join us to hear an overview of the

Hospital Pharmacy Transformation

Programme (HPTP) and the microsystems

work that is currently being undertaken

within it. Learn more about the interplay

of planned and emergent change to

achieve strategic objectives. The session

showcases the way that the dispensary

microsystems are contributing to the

overall strategic aims of the HPTP by the

continuous improvement work that they

are carrying out, embedding a culture of

continuous improvement within pharmacy.

Arctic

Monkeys

Breakout 4 (June 6th 10:30 -11:30)

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1. “Whatever

the Problem,

Community is

the Answer”

Roz Davies

Managing Director of

Recovery Enterprises,

Sheffield Flourish

Healthcare does not operate in a vacuum, it is set in

the context of communities.

The Health Foundation Report ‘Healthy Lives for

People in the UK’ estimated that access to healthcare

accounts for only 10% of our health and well-being with

greater influences being education, employment,

housing, culture and social connections.

Using examples like Sheffield Flourish we will explore

opportunities for the formal system to help unleash the

potential of connected communities to improve lives.

MCA

Arena

2. ‘Flexpo’ part 2

– The Flow

Coaching

Academy

Nick Miller

Programme Manager

Kevin Firth


Tom Downes

Clinical Lead of Quality

Improvement and

Geriatrician, STH

This session has 2 sections;

1. Big Room live: theory becomes real as a group of

attendees are coached in a Big Room to improve

care.

2. The Big Launch: we will be opening the application

process for organisations to apply to have their

own Flow Coaching Academy – a Health

Foundation supported programme

Def

Leppard

3. Improvement

in action

– Case studies

from the front

line of care

Reem Abed

Consultant Psychiatrist

Sarah Dale

Community Mental

Health Nurse

Katie Stewart

Clinical Psychologist

Sheffield Health and

Social Care Trust

Stefan Williams

Clinical Leadership

Fellow and Neurology

Registrar

Yorkshire AHSN

Improvement Academy

This session showcases two successful improvement

initiatives from two different organisations.

Firstly we will discuss the care trust Early Intervention

Service who have been using Microsystems for 18

months, demonstrating significant increases in offers of

psychological therapy, addressing staff well-being and

maintaining team morale during periods of high clinical

activity and organisational change.

Secondly we will review the ‘Three nights of much

better sleep: The Bradford Diagnostic Virtual Ward’

initiative which delivered an estimated saving of 1345

bed days over 6 months.

Human

League

4. Seamless

Surgery –

Standardise,

Spread, and

Sustain!

Paul Griffiths

Karl Brennan

Caroline Eadson

Tim Sands

Seamless Surgery Team

Service Improvement

Sheffield Teaching

Hospitals

At this session you will hear about how a Trust wide

programme of improvement - Seamless Surgery - grew

from just a few teams undertaking small tests of change.

This session will give you a chance to play a fun,

interactive game; and also feature examples, case

studies and metrics to show how it is possible to go

from small changes, to large scale improvement, whilst

truly connecting an organisation from top to bottom.

Arctic

Monkeys


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Helen Kay Associate Director of Strategy

and Transformation

Sheffield Childrens NHS FT

[email protected]

Helen has led a diverse career in the NHS working in various sectors, and is currently responsible

for both the Service Improvement Team and Cost Improvement Programme at Sheffield

Children’s NHS FT.

Samuel Brown Improvement Project Manager

Sheffield Childrens NHS FT

Sam is an experienced improvement leader with a particular interest in clinical systems. Both Sam

and Helen are qualified Microsystem coaches.

Sarah Bland Lead Practitioner

Sheffield Teaching Hospitals NHS FT

[email protected]

Jane Leeming

Nurse Practitioner


[email protected]

Sue Davidson Nurse Practitioner


[email protected]

June Blanckley CSW


[email protected]

Nicola Butcher CSW


[email protected]

Liz Wright Staff Nurse


[email protected]

Our microsystem was asked to take part in the MCA coaching ‘goldfish bowl’.

This experience really helped move our team on in terms of our improvement work. The team

originally consisted of an anaesthetist and nurses, and now there is a strong team of support

workers, staff nurses and nurse practitioners. They have continued to meet weekly for 30mins and

have initiated many changes to help patients and staff.

The team involved in the outpatient collaborative and have presented their journey at many

events. They invited CQC visitors to the microsystem meeting during the recent inspection.

We are a busy outpatients unit, seeing approx. 100 patients per day. Patients can be with us up to

4 hours.

Deborah Barnett Senior Occupational Therapist


[email protected]

Melissa Cloke Senior Physiotherapist


[email protected]

Due to lack of recruitment to nursing posts, chronic staff shortages and increased falls, complaints,

pressure ulcers, staff dissatisfaction and poor retention, an extra static Occupational Therapist and

Physiotherapist were recruited onto the ward, to work alongside the ward Occupational Therapist

and Physiotherapist, and nursing staff.

Deborah and Melissa are experienced Therapists who have worked on acute Care of the Elderly

wards at NGH for many years. Deborah has completed an MSc in Clinical Research.

Nicola Platts Programme Manager


[email protected]

Programme Manager for the Non Elective Improvement Programme at Sheffield Teaching

Hospitals NHS Foundation Trust (STHFT). She has been working in improvement since 2000 when

she was a member of the NHS Modernisation Agency Critical Care Programme. She trained as a

Microsystem Coach with the Sheffield MCA in 2013. Her current work focuses on using a Clinical

Microsystem approach to building capability and delivering quality improvement across the Trust

but mainly in the Emergency Department, Assessment Units and on the Wards. Nicola has been a

member of the Sheffield MCA Faculty for the last 2 years.

Kevin Firth Improvement Facilitator


[email protected]

Kevin initially qualified as an Occupational Therapist in 1998 and has worked at Sheffield teaching

hospitals since 2000. Initially working clinically within a range of specialities within medicine,

including Respiratory and Geriatrics, he progressed to a Clinical Services Manager post within

Therapy Services. During his time in this post he trained as Microsystem Coach with the Sheffield

Microsystem Coaching Academy in 2013. Kevin now works as a member of the Non-Elective

Team with a focus on Emergency care specialities. Since training as a coach, Kevin has coached

Microsystems within Therapy Services, Renal Services and Frailty. He also coaches as part of the

FLOW programme.

19

Contributors

mailto:[email protected]










Jody Aberdein Specialty Registrar Infectious Diseases

and General Medicine


[email protected]

Jody is a senior registrar in Sheffield (and about to become a consultant) working both in

Infectious Diseases and Acute Medicine within Sheffield Teaching Hospitals. He has experience

of laboratory and field research, including in the tropics. He also has some statistical knowledge

having completed a PG Cert in statistics through the University of Sheffield. Since attending the

2-day Sheffield MCA he has been immersed in the Infectious Diseases weekly quality

improvement meetings; focussing mainly on discharges from the ward, and communication

between ward staff. He is mostly fascinated by how we can use data and the collective skills of

the whole team to improve patient care through the QI initiatives. In his spare time, when not

on Twitter, he is often found huddled over his laptop coding in R.

Victoria Knott Core Medical Trainee


[email protected]

Initially developed an interest in QI while working as part of a team opening and running an

Ebola Treatment Centre in Sierra Leone. In this environment where staff and patient safety was

paramount it was important to constantly check and improve the quality of the protective

systems. I mentored local staff to audit, present and develop areas that they were concerned

about. I have brought this interest of QI into my new job within STH working with the team

here to improve patient flow in Gastroenterology.

Martin Wildman Chief Investigator National CF Self-

management programme


[email protected]

Martin has an interest in complex intervention development and evaluation using approaches

that link the MRC complex interventions pathway to improvement science. Martin spent 4

years in the Health Services Research Unit at the London School of Hygiene and Tropical

Medicine where he completing a masters in public health a PhD. Martin leads an NIHR

programme grant to develop CFHealthHub a complex intervention designed to support self-

management and habit formation in adults with CF.

Matt Towner Manager

International Centre for Social Franchising

(ICSF)

[email protected]

Hettie Wetherill Consultant

International Centre for Social Franchising

(ICSF)

[email protected]

Matt and Hettie work as part of a team of consultants at the International Centre for Social

Franchising (ICSF). Over the past five years ICSF have worked with over 80 organisations to

help them scale. Having worked on a number of different projects, Matt is currently leading

ICSF’s work with Health Foundation to explore a potential role for social franchising in the

NHS, while Hettie is working with the Sheffield Flow team to scale nationally.

Noelle Riggott Professional Lead Occupational

Therapist

Sheffield Health and Social Care NHS FT

[email protected]

Catherine Carlick

Expert by Experience Sheffield Health and Social Care NHS FT

[email protected]

The Inpatient Directorate received feedback from staff, service users and the CQC that our

Care Planning was essentially inadequate and meaningless. We realised that the issue was less

about the ‘must do’ of form filling and more about the conversations we have with each other.

Collaborative conversations between professionals and experts by experience were embedded

into the design process from the start and through to the delivery of the training, with the

aspiration that modelling this approach would be picked up and taken into the care planning

process in the various service areas across the Trust.

Rebecca Joyce Service Improvement Director


[email protected]

Becky Joyce joined the NHS in 2000 as a management trainee in London after completing an

English degree and working as an English Teacher in Japan. As a NHS management trainee, she

worked in primary care and acute services, alongside a short placement in Tanzania.

Becky then undertook a number of senior acute operational leadership roles within NHS

organisations in London and Sheffield. This has provided a rich breadth of acute provider

experience through different commissioning, performance and operational contexts.

In 2014 Becky was appointed as Service Improvement Director at STHFT. She has an interest

in quality improvement, leadership coaching and the challenge of delivering large scale system

improvement and cultural change in the complex, dynamic environment of the NHS.

Outside of work, Becky has two young girls, one husband, not a huge amount of spare time,

but enjoys triathlon and other sports.

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Valerie Bartlett Deputy Chief Executive and Director

of Strategy and Transformation

Ashford and St Peter's NHS Foundation

Trust

[email protected]

Valerie is currently Deputy Chief Executive and Director of Strategy and Transformation at

Ashford and St Peter’s NHSFT. Valerie has worked at Board level in the NHS for over 20

years. During that time she has worked in both operational and strategic roles in the acute

sector both as Chief Operating Officer and Director of Strategy and Transformation. She has

also worked at Board level in mental health services, including spending several years as Chief

Executive of a mental health Trust and has previously worked in the voluntary sector and for a

Local Authority. At Ashford and St Peter’s Valerie leads a number of complex strategic change

programmes. She also leads the Trust’s quality improvement programme and is a passionate

advocate of QI.

Jennifer Hill Deputy Medical Director


[email protected]

Jennifer Hill trained in Nottingham, Leeds and Glasgow before taking her up post as Consultant

Respiratory Physician in Sheffield in 1999. She was clinical director of Respiratory medicine for

six years until taking up the post of deputy Medical director / consultant Respiratory physician

in August 2016. She is presently undertaking a Health Foundation funded GenerationQ

Fellowship in Leadership and Quality improvement at Ashridge Business School.

Suzie Bailey Director of Leadership & Quality

Improvement

NHS Improvement

[email protected]

Suzie first joined the NHS in 1992, is a graduate of the NHS management training programme

and has held operational roles in acute, community and mental healthcare providers. Suzie is a

Health Foundation Generation Q Fellow and has a MSc. in Leadership for Quality Improvement

from Ashridge Business School. As the first Service Improvement Director at Sheffield Teaching

Hospitals NHS FT, she led the creation of the organisation-wide improvement programme.

Through an innovative partnership with the Dartmouth Institute in New Hampshire, supported

by the Health Foundation, Suzie and her team created the Sheffield Microsystem Coaching

Academy to develop staff capability for improvement across Sheffield and beyond


Suzie is passionate about leadership development, how to develop staff and patient capability

for quality improvement and creating cultures to deliver great care and joy in work. As

Director of Leadership and Quality Improvement at NHS Improvement, Suzie leads on a

portfolio that includes the co-design and delivery of the national strategic framework for

improvement and leadership development in England published in December 2016

https://improvement.nhs.uk/resources/developing-people-improving-care/ and a major

programme on culture and leadership with Professor Michael West and the Kings Fund.

Aileen Holdsworth Improvement Facilitator


[email protected]

Her current work focuses on using a Clinical Microsystem approach to building capability and

delivering quality improvement across the Trust. A graduate of the Sheffield Microsystem

Coaching Academy in 2015, Aileen has coached several microsystems, working with these front

line multidisciplinary teams to deliver measurable quality improvements. These include inpatient

work with Stroke, Cardiology, Renal Medicine and working with the Community Stroke

Service in Sheffield. Aileen is currently part of the Simul8 Associates network in Yorkshire and

Humber, an initiative aiming to increase capability and expertise in discrete event simulation in

healthcare and is supporting the development of hyper-acute Stroke services in the Yorkshire

region. Prior to her current quality improvement role, in 2012 Aileen joined the NHS as a

Graduate Management Trainee based in finance; formerly she worked in medical research,

specialising in medical genetics.

Garry Fothergill Head of Analytics for Improvement


[email protected]

Garry graduated from the School of Computing and Management Sciences at Sheffield Hallam

University in the mid-nineties with a degree in Systems Modelling. After University, Garry

spent 7 years working as a Senior Software Engineer in a large Fortune 20 business providing

medical computer systems to both the NHS and private sector. After joining Sheffield Teaching

Hospitals FT in late 2003, Garry has worked alongside Operational Managers and Clinicians in

analytical roles deploying Operational Research techniques, and since 2010 has been embedded

in the Service Improvement Team. Garry has an interest in modelling hospital systems using

Discrete Event Simulation, and more recently has become a fellow of the Yorkshire and

Humber AHSN Improvement Academy.

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https://improvement.nhs.uk/resources/developing-people-improving-care/









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Gail Arnold Chief Operating Officer

NHS West Kent Clinical Commissioning

Group

[email protected]

Gail Arnold joined the NHS in 1989 taking up a post in a general practice with 31,000 patients

focused on computerising the practice. Since then, she has held a range of posts in primary care

(overseeing operations of a GP out of hours cooperative, leading a large (120000 patients) GP

Fundholding Mulltifund, working in senior commissioning roles in PCGs and PCTs and for 5

years she held the post of Deputy Director of Overseas Commissioning for the NHS. Her

portfolio now focuses on implementation and delivery of Primary and Local Care. She trained in

clinical Microsystems at the Dartmouth Institute and is the Executive Sponsor for the Clinical

Microsystems programme in West Kent CCG.

Debbie Taylor Clinical Microsystems Coach


Group

[email protected]

Dr Debbie Taylor MBBS MRCGP DRCOG, MA, Clinical Microsystems Coach, West Kent CCG,

West Kent Associate GP Dean, Health Education England working across Kent Surrey and

Sussex, Honorary Lecturer, University of Kent. Debbie qualified from The London Hospital in

1986. She was a principal at the College Practice in Maidstone from 1990 to 2010 and has been

West Kent Associate GP Dean since 2007. She obtained an MA in Practice Education in

2013. In 2014, Debbie was trained as a Microsystem coach at the Dartmouth Institute and has

been involved in coaching a GP practice, a group of Community hospitals and the community

cardiology service in West Kent.

Sonal Kansra Consultant Paediatrician Sheffield

Childrens NHS FT

[email protected]

I am a consultant Paediatrician specialising in Respiratory Medicine and Cystic Fibrosis at the

Sheffield Children’s Hospital. My initial foray into quality improvement was borne out of my

frustration with overrunning clinics. Working with the microsystem framework provided an

insight into the problems and executing and testing small changes we could move onto a better

arrangement. I have since utilised the microsystems framework for quality improvement in

several aspects of my day to day work.

Katie Wallace Clinical Oncology Registrar


[email protected]

Emma Nofal General Surgery Registrar and

Leadership Fellow

Sheffield Teaching Hospitals NHS FT &


[email protected]

Jane Cunningham Infectious Diseases registrar and

Leadership Fellow

Sheffield Teaching Hospitals NHS FT &


[email protected]

We are 3 junior doctors, each working in different specialities but all witnessing the declining

recruitment and retention in correlation with the morale of junior doctors. Each working in

leadership fellowships within Yorkshire and Humber we have developed an insight into the

issues across the NHS.

Paul Griffiths Programme Manager


[email protected]

Sarah Jenkins Clinical Director


[email protected]

Una Cunningham Nurse Director


[email protected]

Emma Varney Improvement Facilitator


[email protected]

Laura O’Byrne Improvement Facilitator


Laura.O'[email protected]

The Outstanding Outpatient team are working on a range of projects to help drive continuous

improvement in outpatient services. The team have also led a consultation with hundreds of

patients and staff in 2016 to develop, pilot and implement ten measurable pledges that we aspire

to across outpatient services. The team are leading implementation of an e-check in system,

seeking investment for a new Contact Centre and helping assess the quality of all outpatient

environments.

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Contributors











Tom Downes Clinical Lead of Quality Improvement

and Geriatrician


[email protected]

Tom completed medical training at Guy's Hospital, London in 1993. In 2003, he was appointed

Consultant Geriatrician to Sheffield Teaching Hospitals and earned his MBA from Nottingham

University Business School. He completed his MPH at Harvard University in 2011. Tom is a

Quality Improvement Fellow of the Institute for Healthcare Improvement. His main interest is

the knowledge of redesign of complex healthcare systems to achieve exceptional levels of

performance. In 2005, Tom reviewed national best practice of transitional medical care and his

recommendations resulted in the appointment of community geriatricians to bridge the gap

between acute and community care. In his role as Clinical Lead for Quality Improvement at

Sheffield Teaching Hospitals, Tom now focuses on the translation of improvement science into

healthcare to achieve interprofessional clinician engagement and build improvement capability

within the workforce. He holds a Shared Purpose grant from The Health Foundation which has

enabled working with The Dartmouth Institute (USA) to develop the Sheffield Microsystem

Coaching Academy.

Jyothi Nippani Deputy Medical Director

South Warwickshire Foundation Trust

[email protected]

Jyothi Nippani is a Consultant Obstetrician and Gynaecologist and the Deputy Medical director

in South Warwickshire Foundation Trust. She has been the AMD for the Emergency Division

for the five years prior to this. She is currently the regional lead for Midlands and East for the

Emergency Care Improvement Programme (ECIP) which is part of the NHSI

She has done her Masters in Medical Leadership and has been formally trained as a flow coach

with the Sheffield Microsystem Academy. She is keen in LEAN methodology as an

improvement science in health care settings. She has led on Acute Flow Programmes in the

Trust, including implementation of extended day and 7 day working, speciality in reach,

speciality rightsizing, Annualisation of consultant job planning to allow for flow, Hospital

@night and frailty.

Priscilla Kankam Lead Pharmacist, Head of Primary

Care and Medicines Optimisation


Group

[email protected]

Priscilla Kankam BSc MSc MRPharms, Dip Pharm Pract; Priscilla is the Head of Primary Care &

Medicines Optimisation – Primary Care Team for West Kent CCG.

She has worked in the various sectors of pharmacy, including community, primary and

secondary care. In the past year she has been actively involved in the local implementation of

the five year forward view new models of care. Priscilla was trained at as a coach at the

Dartmouth institute.

Rachael Parris Head of Medical Commissioning and

Frailty


Group

[email protected]

Rachel Parris is the Head of Frailty and Medical Commissioning for West Kent CCG. She has

worked in the NHS for 27 years with the majority of those in clinical roles to Nurse

Consultant level, specialising in Long Term Conditions until moving into commissioning 2 ½

years ago.

Rachel has an MA in Health and Social Care Leadership, is a trained coach and undertook the

microsystems coaching course in 2016.

Rachel spends time out of work with her husband and 2 children and is a fitness instructor

teaching 2 classes a week.

Nazima Chauhan Senior Commissioning Manager,

Children & Maternity Services


Group

[email protected]

Naz Chauhan joined the NHS in 2000 and has worked in various organisations in the West

Midlands and South East England region. She has held a range of posts in primary care

specialising in commissioning and contract management and more recently has been involved in

commissioning of acute and community based services at West Kent CCG. She trained as a

clinical microsystem coach at the Dartmouth Institute in 2015 has since been actively coaching

teams in both primary and secondary care. When not at work, she spends far too much time

at the gym, enjoys travelling and learning to Salsa dance (badly).

Mark Atkinson Head of Commissioning for Surgical

Electives and Urgent Care


Group

[email protected]

Mark joined the NHS in 1986 training as a Registered General Nurse and worked in the

Emergency Department at Charing Cross in London from 1989 to 2005 as Clinical Nurse

Manager for Emergency Services. In 2005 Mark joined Maidstone & Tunbridge Wells NHS

Trust (MTW) as the General Manager for Emergency Services and had a number of general

management positions including Specialist Medicine, Intensive Care, Theatres and Anaesthetics

as well as oversight of the development of Emergency Care Centre (MTW). In 2011 Mark

was seconded to the West Kent PCT to oversee the development of the Urgent Care Board

which led to becoming the Head of Commissioning for Surgical Elective and Urgent Care for

WK CCG. In 2014, Mark trained as a Microsystem coach at the Dartmouth Institute and has

been involved in coaching a GP practice and group of Community hospitals implementing the

SAFER bundle in West Kent. 23

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Debbie Dunn Primary Care Quality Assurance Lead

NHS

West Kent Clinical Commissioning Group

[email protected]

Debbie Dunn, Primary Care Quality Assurance Lead, NHS West Kent Clinical Commissioning

Group Debbie joined the NHS in 1981 training as a nurse and midwife in London. She

practised clinically as a midwife until 1994 when she moved to nursing in general practice,

whilst also working as a research nurse for the Medical Research Council. Since 2004, Debbie

has held various managerial roles in PCTs and a CSU, leading on education, development,

primary care and workforce. Her current portfolio at West Kent CCG focuses on quality

assurance in primary care. In 2014, Debbie was trained as a Microsystem coach at the

Dartmouth Institute and has been involved in coaching in GP practices and at a local hospital.

Jan Jayatilake Commissioning Manager


Group

[email protected]

Passionate about the NHS. I am a Senior Commissioner, with previous experience in research

(6 years), commercial (7 years) and acute operational NHS management (12 years). Working

in West Kent CCG, as a commissioner, I strive to work with partners, to commission services

in an evolving and changing health sector landscape, to meet the evolving needs of the local

population, within the limited available system resources. I gain personal satisfaction from

working dynamically with or across teams, to support them to make simple step wise changes,

that generates improvements in the quality and effectiveness of care provision and teams, over

time.

Amy Hutchins Head of PMO


[email protected]

Amy has more than 15 years’ experience in project and programme management. Prior to

joining the NHS, she has worked across a range of public and private sectors including Severn

Trent Water, Acclimatise, Sheffield University and Derbyshire County Council. She also ran

her own consultancy business for a number of year specialising in sustainable event

management.

As Head of PMO in Service Improvement at Sheffield Teaching Hospitals Amy is currently

managing the Programme Management Office (PMO) for the Trust’s Efficiency Programme

worth £28m. This includes ensuring that efficiency initiatives are coherent and managed using

the appropriate programme and project management methodologies, tools and techniques at

local directorate level. Amy focuses on helping managers and teams to set up and plan their

programmes of work with particular focus on transformational change.

During her MBA Amy developed an interest in behaviour change and motivational strategies.

Amy applies this particular research to project management approaches looking at how to

engage people within the change management arena. Amy has a strong belief that that

programme and project management success is as much about leading people as it is about

managing tasks, events and processes. Since joining Sheffield Teaching Hospital NHS

Foundation Trust Amy has worked on the Homecare Medicines Project and is currently

leading on local set up of directorate PMOs.

Leonie Redfern Project Manager


[email protected]

Leonie has a wide range of experience in project and business management in the NHS in

Sheffield. Prior to joining the Service Improvement Team, she worked as a business manager

in community services and was project manager on the transfer of community services into

Sheffield Teaching Hospitals which took place in 2011. She also worked as Project Manager on

the strategy for Sheffield Teaching Hospitals “Making a Difference” and engaged with patients,

staff, board directors and other stakeholders on the development of the strategy which was

launched in April 2013.

As a project manager Leonie focuses on practical ways to help managers and teams identify

their priorities and deliver them within achievable timescales. Her aim is to complement the

skills of clinicians and other managers by offering help and advice as an outsider to their team.

Emma Clarke Dispensary Manager


[email protected]

Pharmacy Dispensary Manager at NGH STHFT. She has worked for STHFT Pharmacy

Department for 21 years. During that time she has held several different posts in the

department from Rotational Pharmacy Technician to Medicines Management Technician for

Surgery, Medicine, Endocrinology and most recently spent 9 years developing pharmacy

services as an MMT at St Luke’s Hospice. Emma returned to NGH in November 2011 and

took up her current post. Emma is currently on Cohort 8 of the MCA coaches training and

hopes to graduate in July 2017.

24

Contributors






Nick Miller Programme Manager


[email protected]

Nick is a graduate of both the Sheffield MCA and Improving Flow Programme and is currently

a member of the faculty for both coaching programmes. Nick has coached a number of

microsystem teams including Endocrinology, Hearing Services, Diabetic Foot Team and

Antenatal Services. He currently coaches the Day Case microsystem team within Weston park

Hospital as well as the Skin Cancer Flow Pathway in Sheffield. As Flow Programme Manager

Nick is responsible for the operational delivery of the Flow Programme learning how to apply

team co-coaching to condition based pathway improvement building improvement capability

across multiple pathways both locally and nationally. The Flow Programme has an ambitious

aim to replicate nationally through a social franchise model. Prior to becoming a member of

The Service Improvement Team Nick had a long career in nursing in a variety of clinical and

managerial roles.

Reem Abed Consultant Psychiatrist

Sheffield Health and Social Care Trust

[email protected]

Sarah Dale Community Mental Health Nurse


[email protected]

Katie Stewart Clinical Psychologist


[email protected]

We work in the Sheffield Early Intervention Service and provide assessment and treatment for

service users experiencing first episode psychosis.

Stefan Williams Clinical Leadership Fellow and

Neurology Registrar

Yorkshire AHSN Improvement Academy

[email protected]

Dr Stefan Williams is a Clinical Leadership Fellow at the Yorkshire AHSN Improvement

Academy (based in Bradford), and a Specialist Registrar in Neurology.

Paul Griffiths Programme Manager


[email protected]

Karl Brennan Consultant Anaesthetist and Clinical

Lead for Service Improvement


[email protected]

Caroline Eadson Improvement Facilitator


[email protected]

Tim Sands Improvement Facilitator


[email protected]

The Seamless Surgery Team have been leading the Seamless Surgery Programme at Sheffield

Teaching Hospitals for the past 2 years.

The Programme was formally launched in July 2016 and is about creating a patient-focused

elective experience through implementing best practice to enable a smooth elective patient

journey whilst using resources efficiently.

The team have used a high impact engagement approach, through Microsystems and Listening

into Action methodology alongside games and videos to build widespread engagement.

25

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osp

ital

sSenio

r O

ccupat

ional

Thera

pis

tD

ebo

rah.B

arnett

@st

h.n

hs.

uk

Val

eri

e

Bar

tlett

Ash

ford

and S

t Pete

r’s

Ho

spit

als

NH

S F

oundat

ion T

rust

Surr

ey

Deputy

Chie

f Execu

tive

Val

eri

e.b

artl

ett

@as

ph.n

hs.

uk

Mo

ham

med

Bilal

Sheffie

ld T

eac

hin

g H

osp

ital

sLead

ers

hip

Fello

wm

.bilal

@sh

effie

ld.a

c.uk

Cla

ire

Bir

chSheffie

ld C

hildre

n’s

NH

S F

oundat

ion T

rust

Impro

vem

ent

Pro

ject

Man

ager

Cla

ire.B

irch

@sc

h.n

hs.

uk

June

Bla

nck

ley

Sheffie

ld T

eac

hin

g H

osp

ital

sC

linic

al S

uppo

rt W

ork

er

– P

re-o

p R

HH

June.B

lanck

ley@

sth.n

hs.

uk

Sar

ahB

land

Sheffie

ld T

eac

hin

g H

osp

ital

sLead

Pra

ctit

ioner

Sar

ah.b

land@

sth.n

hs.

uk

Rebecc

aB

radsh

awSheffie

ld T

eac

hin

g H

osp

ital

sC

ardio

tho

raci

c O

utp

atie

nts

Man

ager

Rebecc

a.B

radsh

aw@

sth.n

hs.

uk

Tra

cyB

rian

Sheffie

ld T

eac

hin

g H

osp

ital

sServ

ice C

oo

rdin

ato

r T

racy

.Bri

an@

sth.n

hs.

uk

John

Bri

erl

ey

Sheffie

ld T

eac

hin

g H

osp

ital

sH

ead

of W

ork

forc

e P

rogr

amm

eJo

hn.b

rierl

ey@

sth.n

hs.

uk

Sam

uel

Bro

wn

Sheffie

ld C

hildre

n’s

NH

S F

oundat

ion T

rust

Impro

vem

ent

Pro

ject

Man

ager

Sam

uel.B

row

n@

sch.n

hs.

uk

Nic

ola

B

utc

her

Sheffie

ld T

eac

hin

g H

osp

ital

sC

linic

al S

uppo

rt W

ork

er

– P

re-o

p R

HH

Nic

ola

.Butc

her@

sth.n

hs.

uk

Chri

sto

pher

Cad

dy

Sheffie

ld T

eac

hin

g H

osp

ital

sC

onsu

ltan

t Pla

stic

Surg

eo

nch

ris.

caddy@

sth.n

hs.

uk

Cat

heri

ne

Car

lick

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Expert

by

Experi

ence

Cat

heri

ne.C

arlick

@sh

sc.n

hs.

uk

Naz

ima

Chau

han

West

Kent

CC

GSenio

r C

om

mis

sio

nin

g M

anag

er

n.c

hau

han

@nhs.

net

Em

ma

Cla

rke

Sheffie

ld T

eac

hin

g H

osp

ital

sD

ispensa

ry M

anag

er

Em

ma.

clar

ke@

sth.n

hs.

uk

Meliss

aC

loke

Sheffie

ld T

eac

hin

g H

osp

ital

sSenio

r Phys

ioth

era

pis

tM

eliss

a.C

loke@

sth.n

hs.

uk

Gar

yC

oo

per

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Co

mm

unit

y M

enta

l H

eal

th N

urs

ega

ry.c

oo

per@

shsc

.nhs.

uk

Hele

nC

rim

lisk

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Deputy

Medic

al D

irect

or

Hele

n.C

rim

lisk

@sh

sc.n

hs.

uk

Jane

Cunnin

gham

Sheffie

ld T

eac

hin

g H

osp

ital

s +

Heal

th E

duca

tio

n E

ngl

and

Infe

ctio

us

Dis

eas

es

Regi

stra

r an

d L

ead

ers

hip

Fello

wcu

nnin

gjan

e@

ho

tmai

l.co

m

Una

Cunnin

gham

Sheffie

ld T

eac

hin

g H

osp

ital

sN

urs

e D

irect

or

Una.

Cunnin

gham

@st

h.n

hs.

uk

Sar

ahD

ale

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Co

mm

unit

y M

enta

l H

eal

th N

urs

eSar

ah.D

ale@

shsc

.nhs.

uk

Sue

Dav

idso

nSheffie

ld T

eac

hin

g H

osp

ital

sN

urs

e P

ract

itio

ner

– P

re-o

p R

HH

Susa

n.D

avid

son@

sth.n

hs.

uk

27

Dele

gate

s

Adam

Dav

isU

niv

ers

ity

Ho

spit

al B

irm

ingh

amPro

ject

Ass

ista

nt

Adam

.dav

is@

uhb.n

hs.

uk

Ann

Deso

ysa

Sheffie

ld T

eac

hin

g H

osp

ital

sN

urs

e P

ract

itio

ner

– P

re-o

p R

HH

ann.d

eso

ysa@

sth.n

hs.

uk

Tra

ciD

ew

ick

Sheffie

ld T

eac

hin

g H

osp

ital

sServ

ice C

oo

rdin

ato

rtr

aci.dew

ick@

sth.n

hs.

net

Pat

rick

Do

bbs

Sheffie

ld T

eac

hin

g H

osp

ital

sC

onsu

ltan

t A

nae

stheti

stPat

rick

.Do

bbs@

sth.n

hs.

uk

Phil

Do

bso

nSheffie

ld T

eac

hin

g H

osp

ital

sC

onsu

ltan

t A

nae

stheti

stPhil.D

obso

n@

sth.n

hs.

uk

Dan

Dra

nsf

ield

Sheffie

ld T

eac

hin

g H

osp

ital

sSenio

r D

osi

metr

ist

Dan

iel.D

ransf

ield

@st

h.n

hs.

uk

Debbie

Dunn

West

Kent

CC

GPri

mar

y C

are Q

ual

ity

Ass

ura

nce

Lead

debbie

.dunn@

nhs.

net

Gai

lD

unnin

gY

ork

Teac

hin

g H

osp

ital

NH

S F

oundat

ion T

rust

Deputy

Dir

ect

or,

Org

anis

atio

nal

Deve

lopm

ent

Gai

l.D

unnin

g@Y

ork

.NH

S.U

K

Fra

nk

Edenbo

rough

Sheffie

ld T

eac

hin

g H

osp

ital

sC

onsu

ltan

tFra

nk.e

denbo

rough

@st

h.n

hs.

uk

Liz

Edw

ards

Sheffie

ld T

eac

hin

g H

osp

ital

sLead

Thera

pis

tLiz

.edw

ards@

sth.n

hs.

uk

Geo

rge

Far

relly

The T

redega

r Pra

ctic

eG

Pge

org

e.far

relly@

nhs.

net

Juliet

Fid

orr

aSheffie

ld H

eal

th a

nd S

oci

al C

are

Busi

ness

Pla

nnin

g par

tner

julieta

lana@

ho

tmai

l.co

.uk

Milly

Fin

chSheffie

ld T

eac

hin

g H

osp

ital

sO

nco

logy

Phar

mac

ist

Milly

.Fin

ch@

sth.n

hs.

uk

Rac

hae

lFin

nSheffie

ld U

niv

ers

ity

Man

agem

ent

Sch

oo

lPro

fess

or

R.L

.Fin

n@

sheffie

ld.a

c.uk

Mo

rwenna

Fo

den

So

uth

Yo

rksh

ire H

ousi

ng

Ass

oci

atio

n

Pro

gram

me L

ead

(Q

ual

ity

Impro

vem

ent)

m

.fo

den@

syha.

co.u

k

Nat

alie

Fo

ley

Sheffie

ld T

eac

hin

g H

osp

ital

sSect

ion L

ead

Do

sim

etr

ist

Nat

alie

.fo

ley@

sth.n

hs.

uk

Debra

Fo

wle

rSheffie

ld T

eac

hin

g H

osp

ital

sLead

ers

hip

fello

wD

ebra

.fo

wle

r@st

h.n

hs.

uk

Han

nah

Fo

xle

ySan

dw

ell a

nd W

est

Bir

min

gham

NH

S T

rust

Speci

alis

t O

ccupat

ional

Thera

pis

t han

nah

foxle

y@nhs.

net

Chan

dan

aG

ajan

ayak

eSheffie

ld T

eac

hin

g H

osp

ital

s/ S

ri L

ankan

Denta

l H

osp

ital

Clinic

al D

irect

or

Chan

dan

a.G

ajan

ayak

e@

sth.n

hs.

uk

Nic

ki

Gar

ner

Sheffie

ld T

eac

hin

g H

osp

ital

sLead

Thera

pis

tN

icki.ga

rner@

sth.n

hs.

uk

Una

Gear

ySt

Jam

es'

Ho

spit

al, D

ublin

Dir

ect

or

of Q

ual

ity

& S

afety

Im

pro

vem

ent

uge

ary@

stja

mes.

ie

Em

ma

Gib

bs

Sheffie

ld T

eac

hin

g H

osp

ital

sSpeech

& L

angu

age T

hera

pis

tEm

ma.

gibbs@

nhs.

net

Cla

reG

innis

Sheffie

ld T

eac

hin

g H

osp

ital

sD

oct

or

clar

egi

nnis

@ya

ho

o.c

om

Kar

en

Gliese

-Nie

lsen

No

rth Z

eal

and H

osp

ital

, D

enm

ark

Chie

f o

f U

nit

fo

r Q

ual

ity,

Pat

ient

Pat

hw

ay a

nd P

atie

nt

Invo

lvem

ent

kar

en-m

arie

.gliese

.nie

lsen@

regi

onh.d

k

Sal

ly

Gre

ensm

ith

Ash

ford

and S

t Pete

r’s

Ho

spit

als

NH

S F

oundat

ion T

rust

Surr

ey

Serv

ice Im

pro

vem

ent

Pro

ject

Man

ager

Sal

ly.g

reensm

ith@

asph.n

hs.

uk

Tim

Gro

cott

Leeds

and Y

ork

Par

tners

hip

Fo

undat

ion M

enta

l H

eal

th T

rust

Co

nti

nuo

us

Impro

vem

ent

Lead

tim

.gro

cott

@nhs.

net

Chery

lG

uest

NH

S E

ngl

and

Senio

r Im

pro

vem

ent

Man

ager

(Acc

ess

ible

Lear

nin

g)

chery

lguest

@nhs.

net

Aliso

nH

ales

Sheffie

ld T

eac

hin

g H

osp

ital

sD

eputy

Head

of Lear

nin

g an

d D

eve

lopm

ent

Aliso

n.H

ales@

sth.n

hs.

uk

Lene

Ham

berg

No

rth Z

eal

and H

osp

ital

, D

enm

ark

Head

nurs

e o

f N

euro

logi

cal D

epar

tment

Lene.A

nnett

e.H

amberg

@re

gio

nh.d

k

JoH

ardw

ick

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Pri

nci

pal

Pro

ject

Man

ager

Jo.H

ardw

ick@

SH

SC

.nhs.

uk

28

Dele

gate

s

Mic

hae

lH

arper

Sheffie

ld T

eac

hin

g H

osp

ital

sC

hie

f O

pera

ting

Offic

er

Mic

hae

l.H

arper@

sth.n

hs.

uk

Sam

Har

per

Sheffie

ld T

eac

hin

g H

osp

ital

sM

atro

nSam

.har

per@

sth.n

hs.

uk

Sta

cie

Har

ringt

on

Sheffie

ld T

eac

hin

g H

osp

ital

sSis

ter

- R

H4

Sta

cie.H

arri

ngt

on@

sth.n

hs.

uk

Ric

har

dH

arri

son

Sheffie

ld T

eac

hin

g H

osp

ital

sSect

ion L

ead

Do

sim

etr

ist

Ric

har

d.h

arri

son2@

sth.n

hs.

uk

Aye

sha

Heat

on

Sheffie

ld T

eac

hin

g H

osp

ital

sServ

ice M

anag

er

Aye

sha.

heat

on@

nhs.

net

Rac

hel

Hench

ley

Sheffie

ld T

eac

hin

g H

osp

ital

sServ

ice Im

pro

vem

ent

Pro

ject

Man

ager

Rac

hel.hench

ley@

sth.n

hs.

uk

Nan

cyH

enw

oo

dSheffie

ld T

eac

hin

g H

osp

ital

sPat

ient

Experi

ence

Co

ord

inat

or

Nan

cy.H

enw

oo

d@

sth.n

hs.

uk

Mar

gare

tH

erb

ert

NH

S E

ngl

and

Senio

r Im

pro

vem

ent

Man

ager

mar

gare

t.herb

ert

@nhs.

net

Oo

nag

hH

ero

nFre

ela

nce

Busi

ness

Deve

lopm

ent

Co

nsu

ltan

to

onag

h.h

ero

n@

bti

nte

rnet.

com

Lau

raH

ibbs

NH

S Im

pro

vem

ent

AC

T A

cadem

y A

sso

ciat

e

Lau

rahib

bs6

1@

gmai

l.co

m

Jennifer

Hill

Sheffie

ld T

eac

hin

g H

osp

ital

sD

eputy

Medic

al D

irect

or

jennifer.

hill@

sth.n

hs.

uk

Anne

Hilto

nSheffie

ld T

eac

hin

g H

osp

ital

sPro

ject

Man

ager

Anne.h

ilto

n@

sth.n

hs.

uk

Andre

aH

irst

Sheffie

ld T

eac

hin

g H

osp

ital

sQ

ual

ity

Man

agem

ent

Rad

iogr

apher

Andre

a.H

irst

@st

h.n

hs.

uk

Isab

el

Ho

dkin

son

The T

redega

r Pra

ctic

eG

Pis

abel.ho

dkin

son@

nhs.

net

Cla

ire

Ho

lden

Sheffie

ld T

eac

hin

g H

osp

ital

sPro

ject

Man

ager

Cla

ire.h

old

en@

sth.n

hs.

uk

Andre

wH

um

phri

es

Sheffie

ld T

eac

hin

g H

osp

ital

sM

edic

al T

ech

nic

al O

ffic

er

Andre

w.H

um

phri

es@

sth.n

hs.

uk

Mik

eH

unte

rSheffie

ld H

eal

th a

nd S

oci

al C

are

Execu

tive

Medic

al D

irect

or

mik

e.h

unte

r@sh

sc.n

hs.

uk

Jaco

bJa

siLeeds

and Y

ork

Par

tners

hip

Fo

undat

ion M

enta

l H

eal

th T

rust

Co

nti

nuo

us

Impro

vem

ent

Advi

sor

Jaco

b.jas

i@nhs.

net

Jan

Jaya

tila

ke

West

Kent

CC

GC

om

mis

sio

nin

g M

anag

er

jan.jay

atilak

e@

nhs.

net

Sar

ahJe

nkin

sSheffie

ld T

eac

hin

g H

osp

ital

sC

linic

al D

irect

or

Sar

ah.Jenkin

s@st

h.n

hs.

uk

Kar

en

Johnso

nSheffie

ld T

eac

hin

g H

osp

ital

sLead

ers

Fello

wK

aren.L

.Jo

hnso

n@

sheffie

ld.a

c.uk

Phil

Jonas

Sheffie

ld H

eal

th a

nd S

oci

al C

are

Clinic

al A

udit

Fac

ilit

ato

rPhilip

.Jo

nas

@sh

sc.n

hs.

uk

Pri

scilla

Kan

kam

West

Kent

CC

GH

ead

of Pri

mar

y C

are &

Medic

ines

Opti

mis

atio

n –

Pri

mar

y C

are T

eam

pkan

kam

@nhs.

net

So

nal

Kan

sra

Sheffie

ld C

hildre

n’s

NH

S F

oundat

ion T

rust

Co

nsu

ltan

t Pae

dia

tric

ian

So

nal

.Kan

sra@

sch.n

hs.

uk

Arb

azK

apad

iU

niv

ers

ity

of Sheffie

ldPhD

Stu

dent

arbaz

kap

adi1

@gm

ail.co

m

Hele

nK

aySheffie

ld C

hildre

n’s

NH

S F

oundat

ion T

rust

Ass

oci

ate D

irect

or

of Str

ategy

and T

ransf

orm

atio

nH

ele

n.K

ay@

sch.n

hs.

uk

Am

yK

eig

hle

ySheffie

ld H

eal

th a

nd S

oci

al C

are

Pro

gram

me A

ssura

nce

Man

ager

Am

y.keig

hle

y@SH

SC

.nhs.

uk

Vic

tori

aK

no

ttSheffie

ld T

eac

hin

g H

osp

ital

sC

ore

Medic

al T

rain

ee

v-kno

tt@

do

cto

rs.o

rg.u

k

Kar

ol

Kra

wcz

ykSheffie

ld T

eac

hin

g H

osp

ital

sC

onsu

ltan

t A

nae

stheti

stK

aro

l.kra

wcz

yk@

sth.n

hs.

uk

So

nia

Lee

Sheffie

ld T

eac

hin

g H

osp

ital

sPro

gam

me M

anag

er

- Sheffie

ld K

idney

Inst

itute

So

nia

.Lee@

sth.n

hs.

uk

29

Dele

gate

s

Jane

Leem

ing

Sheffie

ld T

eac

hin

g H

osp

ital

sN

urs

e P

ract

itio

ner

– P

re-o

p R

HH

Jane.L

eem

ing@

sth.n

hs.

uk

Philip

Lim

Yo

rk T

eac

hin

g H

osp

ital

sC

onsu

ltan

t Pla

stic

Surg

eo

nPhilip

.lim

@yo

rk.n

hs.

uk

Lea

Lin

dle

ySheffie

ld T

eac

hin

g H

osp

ital

sSenio

r Sis

ter

Lea.

lindle

y@st

h.n

hs.

uk

John

Lo

dge

NH

S Im

pro

vem

ent

Qual

ity

Impro

vem

ent

Advi

sor

johnlo

dge

@nhs.

net

Jaki

Lo

we

Sheffie

ld T

eac

hin

g H

osp

ital

sH

ead

of Sta

ff E

nga

gem

ent

Jaki.lo

we@

sth.n

hs.

uk

Debo

rah

Mat

thew

sR

oya

l B

ourn

em

outh

& C

hri

stch

urc

h H

osp

ital

Dir

ect

or

of Im

pro

vem

ent

debo

rah.m

atth

ew

s@rb

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has

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hs.

uk

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Ho

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Pro

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nhs.

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ort

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uk

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rd@

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h.n

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hel

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esi

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ole

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sc.n

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pe

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rksh

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dem

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eal

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cience

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ley.

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uk

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elle

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nhs.

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well@

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ma

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Aliso

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g H

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nae

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ith@

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hs.

uk

Sim

on

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t T

ho

mas

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teddo

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gstt

.nhs.

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tew

art@

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.nhs.

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lor

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oci

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aylo

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kt1

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.uk

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ola

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era

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ra.t

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Sheffie

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uppo

rt W

ork

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ne.V

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hs.

uk

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Sheffie

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hin

g H

osp

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eri

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cian

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h.n

hs.

uk

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igo

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pro

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Senio

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sor

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gor@

nhs.

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rthe

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rup T

om

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rth Z

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osp

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, D

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sen.0

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Dele

gate

s

Kat

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alla

ceSheffie

ld T

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g H

osp

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nco

logy

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lace

2@

sth.n

hs.

uk

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nne

Wal

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Sheffie

ld C

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S F

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ion T

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vem

ent

Pro

ject

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ager

Jude.S

tone@

sch.n

hs.

uk

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ma

War

rander

Sheffie

ld T

eac

hin

g H

osp

ital

sT

hera

py

Rad

iogr

apher

em

ma.

war

rander@

sth.n

hs.

uk

Jenny

Was

sSheffie

ld T

eac

hin

g H

osp

ital

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ccupat

ional

Thera

pis

t B

and 6

Jenny.

Was

s@st

h.n

hs.

uk

Zena

Wat

son

West

Kent

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GM

enta

l H

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th P

roje

ct M

anag

er

zenaw

atso

n@

nhs.

net

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anda

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tT

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arch

Man

ager

Am

anda.

wat

t@heal

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Lis

aW

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leys

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phen

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bri

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ove

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cest

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Ruth

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hett

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aker

Sheffie

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hip

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aker@

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l.co

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el

Whit

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el.w

hit

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hs.

uk

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bri

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spit

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nhs.

uk

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tin

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an@

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nah

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Wilso

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.nhs.

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ma.

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achae

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oo

d@

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eW

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ard@

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igiu

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Wri

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War

d M

anag

er

Ian.w

righ

t@sh

sc.n

hs.

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iY

eo

ng

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ford

and S

t Pete

r’s

Ho

spit

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NH

S F

oundat

ion T

rust

Surr

ey

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al L

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fo

r Q

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ity

Impro

vem

ent

Keefa

i.ye

ong@

asph.n

hs.

uk

Notes

32

expo‘17AM

C

Notes

33

expo‘17AM

C

expo‘17AM

C

Welcome to Sheffield: General Information

The MCA Team is proud to welcome you all to Sheffield, voted by The Telegraph Travel section as the UK’s

most underrated city break destination.

Location of MCA Expo

The two day event will take place at Sheffield Hallam University’s Charles Street building at the University’s

Sheffield City Campus.

Charles Street Building,

Sheffield Hallam University,

City Campus,

133 Charles St, Sheffield S1 2ND

The Charles street building is in the heart of the city centre with excellent public transport links within walking

distance . You can see the Charles Street main building on the map overleaf.

Travelling by road - Sheffield's motorway link is the M1, junctions 33 and 34. You are recommended to

leave at junction 33 and proceed into the city centre by way of the Parkway (A630). More information is

available at http://www.travelsouthyorkshire.com/journeyplanning/

Parking at the venue – Sheffield Hallam offer discounted rates at two of the nearest car parks to the City

campus, APCOA on Eyre Street and NCP on Arundel Gate. Parking chips need to be scanned at the reception

for the discount.

Travelling by rail – Sheffield Rail station is located close to the Charles Street building, within a 5 minute

walk (see map).

Accommodation – There are lots of options for accommodation in Sheffield, please email Emma Geary who

will be happy to recommend: [email protected]

34 34

FLOW


http://www.telegraph.co.uk/travel/destinations/europe/uk/11041781/Is-Sheffield-Britains-most-underrated-city-break-destination.html










http://www.travelsouthyorkshire.com/journeyplanning/









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