Miles Maier Twitter @LasaICTLasa
Managing ICT
About Lasa
• 30 years in the sector
• Technology leadership, publications, events and consultancy• www.lasa.org.uk
• Welfare Rights• www.rightsnet.org.uk
Managing ICT
• manage your organisation’s technology
• developing a technology strategy
• where to go for impartial technology help
• discount and donation schemes
• funding ICT
Outcome: improving organisational ICT to support your service delivery
Audience Poll #1
What is your main area of responsibility?
•CEO
•Management
•Information technology
•Finance/Administration
•Other
Audience Poll #2
What size of organisation are you from?
•£1m - £5m
•£501k - £1m
•£101k - £500k
•£100k or less
Audience Poll #3
Number of people in your organisation using IT services (including staff and volunteers)?
•1-10•11-25•26-50•We do not employ any staff
Audience Poll #4
Who provides internal IT support?
•I am the internal IT support
•we have an internal person
•volunteer or Trustee
•we use an external company
•we don’t have anyone
Managing ICT - IT disconnect
IT is usually somewhat of a black sheep for managers and trustees
•techies speak a different language
•don’t know what it is you don’t know
•perceive IT as doing its own thing
•lack of time or desire to fully understand IT
Managing ICT: The IT StrategyTypical IT Strategy headings:
•Organisation mission and goals
•Timescale
•How technology will meet those aims
•Standards, policies, procedures
•Technology projects
•Schedule and costs
www.ictknowledgebase.org.uk/itstrategyframework
www.ictknowledgebase.org.uk/businessstrategy
Managing ICT: Health-check
Baseline information on IT needs and gaps
DIY health-checks•www.ictknowledgebase.org.uk/healthchecklists•Or www.ictchampions.org.uk
Inventory•Belarc advisor - www.belarc.com•Spiceworks - www.spiceworks.com•IT Handbook www.ictknowledgebase.org.uk/techhandbook
Managing ICT: Risk
Increasing dependence on technology, requires identification, assessment, and mitigation of IT-related risks
•Management – understand IT risks to the org •IT – help managers understand options
www.ictknowledgebase.org.uk/riskassessment
Managing ICT: Resources
Strategy and planning• www.ictknowledgebase.org.uk/strategyplanning
Backing-up data• www.ictknowledgebase.org.uk/backupstrategy
Budgeting• www.ictknowledgebase.org.uk/calculatingtechnologyb
udget
Policies and procedures• www.ictknowledgebase.org.uk/acceptableusepolicy
Audience Poll #7
Do you allow staff to use their own devices (mobiles, tablets, laptops) on your network?
•Yes•No
Do you have policies and procedures in place to manage Bring Your Own Device (BYOD)?
•Yes•No
Managing ICT: BYOD
Managing BYOD:•Be proactive and assess needs for your organisation •Security - set appropriate access controls (who really needs access)
Policy•BYOD is not standalone - fits with HR and terms of employment, codes of conduct, confidentiality, data protection, etc
Education•Staff are your frontline – educate them about acceptable use
Enforcement•Windows Intune PC management & security in the cloud http://bit.ly/Qk3tUc•www.ictknowledgebase.org.uk/byodnightmare
Donations, Discounts, Free
Hardware• £99 computers / £149 laptop• www.getonlineathome.org
Software • Donated: www.ctxchange.org• Windows 7 (£7), Adobe CS (£100), Office (£20)
IT Volunteers• IT4C: www.it4communities.org.uk
OFFICE 365
Online version of Microsoft Office, ideal for small
charities. Apply via demo.
•Office 365 E1 - donated free for unlimited users
• Email, calendar contacts
•Office 365 E3 - £3.40 per month per user
• Office online, latest versions + email, calendar
http://office.microsoft.com/en-gb/non-profit/compare-office-365-for-
nonprofits-plans-FX104081605.aspx
www.google.co.uk/nonprofits
Useful resources
Digital Unite: digitalunite.com/guides (@digitalunite)Straightforward guides to technology
My Computer: www.abilitynet.org.uk/advice-info/my-computer-my-way
(@AbilityNet) make the most of the accessibility features
AgeUK: www.ageuk.org.uk
Lots of useful resources on making ICT accessible and inclusive
Idealware: http://idealware.org/
Free to download guides on Social Media, websites, databases and webinars
NTEN: www.nten.org/
Members’ newsletter and webinars
Funding ICTFunders tell us: “Your project can use technology to help our beneficiaries, but it can’t be about the technology itself”
Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsites
NCVOwww.ncvo-vol.org.uk/advice-support/ict/research
Funding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingyouricthouse/Finance.pdf/
Lasa ICT help and support
Lasa ICT Knowledgebase• over 470 articles on all aspects of ICT• www.ictknowledgebase.org.uk
Lasa Suppliers Directory• only trusted suppliers listed• www.suppliersdirectory.org.uk
London Councils – ICT advice project• free and impartial ICT advice• www.lasa.org.uk
Twitter @LasaICT
Web www.lasa.org.uk
Rightsnetwww.rightsnet.org.uk
ICT Knowledgebasewww.ictknowledgebase.org.uk