Mini Case StudiesHealthcare Service

Organizations & Providers

Helping Healthcare Organizations Grow Since 2002

Patient Eligibility

Physician’s Credentialing

Insurance Benefits System

CRM and ERP Integrations

Claims Adjudication

BI Reporting

Health History Profile

Physician’s Compensation

Carrier Pricing Management

Medical Implant Tracking

Patient Access Portal

Expenses Tracker

Mini Case Studies forHealthcare Service OrganizationsCase Studies Covered

In-DepthKnowledge

Axis has gained, developed and contributed to a wide range of knowledge in the Healthcare

Services space including business processes, resources and human capital, which all collectively help the company

grow organically.

StrategicAlignment

Axis is not a “body shop” interested only in providing

billable resources. We aim to be the trusted long-term partner

that helps to guide and execute technology initiatives and

support strategic business goals for Healthcare Service

Organizations and Providers

ProjectExecution

Our most successful projects in the healthcare space have been

designed, managed and executed by Axis and aim to grow the business, including:

Patient EligibilityPhysician’s Credentialing

Insurance BenefitsHealth History & Claims

Axis’ Value Add PropositionMini Case Studies forHealthcare Service Organizations

Of the Healthcare Service Organizations (HSOs) we’ve worked with since 2002, their most common pain points have included:

Existing teams preoccupied with supporting current systems

Inability to migrate to newer technology platforms

Expensive and time consuming manual processes

Inability to scale systems to support planned growth, including adding new offices, doctors and patients

Inexperience with large scale technology projects

Most Common Pain PointsMini Case Studies forHealthcare Service Organizations

Now onto the

Case Studies

Patient Eligibility

BackgroundA centralized location for supervisors to track eligibility statuses and garner approval within the system.

Solution & Benefits Allows various offices to view the status of eligibility requests Enables eligibility reps to view requests assigned to them and

start working on them immediately Tool can also be used for eligibility reps to view patient

benefits, including remaining and consumed

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Physician’s Credentialing

BackgroundA credentials management platform and portal that helps keep the organization in compliance — simply and cost effectively.

Solution & Benefits Allows for provider and physician data to be pulled from primary

sources for up-to-date credentials, licensure, and certificate information Sends alerts as DEA, state license and board expiration dates arrive Securely manages and store providers' documents, credentials and

licensure information in one easily accessible place

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Physician’s Compensation

BackgroundA compensation and incentive system for General Practitioners.

Solution & Benefits Calculates doctor's pay and annual incentives based on the

production revenue and number of days spent in the office Sends production alerts to doctor’s so they can gauge and

forecast production for future months

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

CRM and ERP Integrations

BackgroundClients became interested in innovating and scaling their IT infrastructure by integrating CRM and ERP systems.

Solution & Benefits Built custom applications to integrate with various

CRMs such as Salesforce, Microsoft CRM and Oracle Integrated various process management (ERP)

software such as Work Day, Sage and NetSuite

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Patient Access Portal

BackgroundClients needed a portal to allow their patients to access personal health information and enhance patient-provider communication

Solution & Benefits Axis designed and built the user interface and implemented key

functionality to the patient portal for speedy access Drastically decreased support calls from patients Provided client with features to improve patient outcomes

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Patient Benefits System

BackgroundThe need arose to improve an existing eligibility system.

Solution & Benefits Increases competitive advantage due to interrelated systems Reduces processing cost per eligibility request Enables organization to scale its operations and increase profit per transaction Reduces refunds to patients and/or insurance companies caused by inaccurate

or untimely eligibility information Improves patient satisfaction by eliminating increased financial burden

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Claims Adjudication

BackgroundClient needed help improving the accuracy and speed ofclearing claims and interested in automation.

Solution & Benefits Allows customization of claims work queues based on user roles Has the ability to split line adjustments across multiple targets Increases notes and tracking capabilities within each claim Simplifies the user experience by having all claim detail in one location Significantly reduce processing time with an improved interface and integration

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Carrier Pricing Management

BackgroundThis application allows the setup and input of fees and Alternative Minimum Benefits (AMB) for PPO carriers, as well as supplemental information and minimum guarantees for HMO carriers.

Solution & Benefits Improves patient satisfaction by eliminating increased financial burden Offers real-time fee schedule management and maintenance Greatly simplified user interface and robust supporting backend

improves productivity and accuracy of manual entry and automatedcalculation of fees and fee schedules

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Expenses Tracker

BackgroundExpense tracking application on Lotus Notes platform did not provide functionality needed to manage employee and contractor expenses

Solution & Benefits Axis developed a web-based Microsoft .NET application that tracks

employee expenses with greater functionality and features Web-based nature of the application allows greater accessibility and

ease of use for contractors and employees on business trips

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

BI Reporting

BackgroundThis project aimed to be the primary Business Intelligence (BI) reporting tool used for all of company’s nationwide operations

Solution & Benefits Increases consistency and metrics standardization Eliminates redundant and duplicate reports being created Captures and calculates different metrics used for reports Consolidates systems into one standard reporting platform Offers and all-in-one tool for increased efficiency and maintainability

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Health History Profile

BackgroundGoal was to create a new patient-focused interface to replace the current product while addressing multiple functionality gaps

Solution & Benefits Significantly improves the overall patient experience Allows patients to update the form for future appointments Protects for adult family members and gives them the ability

to grant or deny access to primary account holders Syncs family members, referral codes and medical alerts Creates a PDF of the completed form and imports it

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Medical Implant Tracking Solution

BackgroundThese devices are critical to human life, therefore it is imperative to maintain quality, track reliability and have documentation/audit trail to ensure that standards of quality and control are being met.

Solution & Benefits Receives registration documents and coordinates follow-ups Supports a dedicated investigative team and call center Responds quickly to changing FDA requirements Outsource business functions such as document scanning,

indexing, data collection, validation and report writing

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Aside from the previous Mini Case Studies, Axis Technical has also:

Implemented Formal Project Management and SDLC Methodology to improve planning for feature enhancements, roadmap planning and budgeting.

Provided Quality Assurance Services and oversight based on ISTQB (International Software Testing Qualifications Board) standards and certification

Managed Documentation for Compliance with data security concerns and government regulations

Axis-Executed ProjectsMini Case Studies forHealthcare Service Organizations

Healthcare Service Organizations will experience:

Increased operational capacity and accuracy by automating manual processes

Increased accuracy and availability of data to support decision making processes

Avoidance of long-term labor costs by creating contracted scalable technical project teams

Improved ability to focus on operational and regional growth initiatives

Ability for staff to concentrate on their daily jobs instead of managing technology-related issues, resulting in operational efficiency and improved patient care

Mini Case Studies forHealthcare Service OrganizationsWhen Axis is Involved…

“The Axis team has been able to efficiently identify and implement solutions that increase our speed-to-market, while realizing significant cost savings.”

CEO, Healthcare Services Company

Mini Case Studies forHealthcare Service Organizations

“Working with Axis has been a game changer for us! Their hybrid on-shore/off-shore model has allowed us to take on and successfully complete more technology projects than we ever could have without them.”

VP, Healthcare Services Company

“Collaborating with Axis’ technical and consulting teams has given us complete trust and faith in their ability to deliver. We are confident that Axis will continue to bring positive and measurable value to the table for years to come.”

SVP, Healthcare Services Company

Client Testimonials

Axis Technical Group is a business technology service provider specializing in: Application Development Legacy System Modernization Strategic Consulting Recruiting & Staffing Automated Data Acquisition

More About Axis: Microsoft Certified Gold Partner Industry Experience in Healthcare, Medical and Dental Established in 2002 and headquartered in Anaheim, California 4 offices and 150+ Employees Across North America and India

Mini Case Studies forHealthcare Service OrganizationsMore About Axis