20
Minimum RequirementsMinimum Requirements Legal entityLegal entity Municipal requirements – comply with all Municipal requirements – comply with all
municipal by-lawsmunicipal by-laws Fire certificateFire certificate Public liability insurancePublic liability insurance
AssessorsAssessors
TGCSA trainedTGCSA trained
ExperienceExperience
AdvisoryAdvisory
AdvantagesAdvantages Guest expectationsGuest expectations Marketing toolMarketing tool Preferential treatmentPreferential treatment Government Procurement PolicyGovernment Procurement Policy
– Ministerial directiveMinisterial directive Financial assistanceFinancial assistance
– TEP (Tourism Enterprise Partnership)TEP (Tourism Enterprise Partnership)– DTI – marketingDTI – marketing– IDC – start-up capital and improvementsIDC – start-up capital and improvements– DBSA – infrastructural development loansDBSA – infrastructural development loans– NWP&TB or any Provincial Tourism Development officeNWP&TB or any Provincial Tourism Development office
Categories B&B Self catering Guest House Hotel Caravan & Camping Lodge MESE (Meetings, Exhibitions & Special Events
Venues)
Cost of being GradedCost of being Graded
Works on a sliding scale – Works on a sliding scale – depending on number of units depending on number of units (rooms, chalets, sites)(rooms, chalets, sites)
1-3 units = 1-3 units = R1528.00R1528.00 4-8 units =4-8 units = R2082.00R2082.00 9-15 units =9-15 units = R2504.00R2504.00 Etc………Etc……… These are per annum costsThese are per annum costs 50% can be claimed back!!! 50% can be claimed back!!!
(TEP)(TEP)
Reach for Those Stars
• 5 stars 95-100%• 4 stars 85-95%• 3 stars 75-85%• 2 stars 65-75%• 1 star 55-65%
I Want 5 Stars!!!
International Standard
Better than Perfect
24 hour meal and room service
24 hour reception or concierge
Better than excellent service
Large, Ultra luxury rooms and spacious public areas
4 Star Requirements
Aircons are mandatory Large range of amenities – high
quality Excellent all round appearance and
luxury Excellent cuisine Very high standard of comfort
All LevelsAll Levels
• Excellent ServiceExcellent Service
• Cleanliness & Hygiene a top priorityCleanliness & Hygiene a top priority
• Good to excellent levels of comfortGood to excellent levels of comfort
• Strive to be the bestStrive to be the best
• The guest pays your salaryThe guest pays your salary
• Be proud of your product, your town, Be proud of your product, your town, your Province and South Africa your Province and South Africa
Assessment Procedure
Establishment makes application An invoice is generated and paid Assessor makes appointment Overnight stay arranged Assessment discussed next morning Recommendation sent to TGCSA H/O for approval Approvals done by Board middle of every month Certificate & plaque (additional cost) sent to
establishment Assessment is annual but ad hoc inspections may be
done
Checks & BalancesChecks & Balances
Audit procedureAudit procedure
Customer feedbackCustomer feedback• Sms “STAR” to 31649Sms “STAR” to 31649
Assessor Code of ConductAssessor Code of Conduct
Contact Details
• www.tourismgrading.co.za• Malcolm Cowan • [email protected]• 082 951 6304• Tel: 018 293 3707• Fax: 086 540 5766
Think like a Think like a GuestGuest
2010 and Beyond………2010 and Beyond………
Are we ready?Are we ready? How do you think it will impact How do you think it will impact
on you and your business?on you and your business? The profile of foreign visitorsThe profile of foreign visitors How we can get a slice of the How we can get a slice of the
cakecake TGCSA and the Home Stay TGCSA and the Home Stay
ProgrammeProgramme
2010 Attendance 2010 Attendance estimatesestimates
EnglandEngland 60 000 60 000Germany 50 000Germany 50 000Holland 30 000Holland 30 000Brazil 30 000Brazil 30 000Japan 20 000Japan 20 000Mexico 20 000Mexico 20 000Spain 15 000Spain 15 000Argentina 15 000Argentina 15 000Italy 15 000Italy 15 000France 10 000France 10 000Russia 10 000Russia 10 000Australia 10 000Australia 10 000Nigeria 8 000Nigeria 8 000Sweden 8 000 Sweden 8 000
Denmark 8 000Denmark 8 000Greece 7 000Greece 7 000Turkey 6 000Turkey 6 000Egypt 6 000Egypt 6 000Korea 5 000Korea 5 000USA 5 000USA 5 000Poland 4 000Poland 4 000Ghana 4 000Ghana 4 000Czech Rep 3 000Czech Rep 3 000Ivory Coast 3 000Ivory Coast 3 000Cameroon 2 500Cameroon 2 500Iran 1 000Iran 1 000Paraguay 1 000Paraguay 1 000Uruguay 1 000Uruguay 1 000Saudi Arabia 1 000 Saudi Arabia 1 000
TOTALTOTAL
360 500360 500Estimates based on World Cup Estimates based on World Cup
tournaments, taking geographical factors tournaments, taking geographical factors into account and assuming the global into account and assuming the global
recession has ended by April 2010recession has ended by April 2010
““The tragedy of life does not lie in not The tragedy of life does not lie in not reaching your goals. reaching your goals.
It lies in not having goals to reach.It lies in not having goals to reach.It isn’t a calamity to die with your dreams It isn’t a calamity to die with your dreams
unfulfilled,unfulfilled,But it is a calamity not to dream.But it is a calamity not to dream.
It isn’t a disgrace to not reach the stars,It isn’t a disgrace to not reach the stars,But it is a disgrace to have no stars to But it is a disgrace to have no stars to
reach for.reach for.So aim high, dream big dreams,So aim high, dream big dreams,
And remember everything is possible if And remember everything is possible if you just believe.”you just believe.”
Karoly von Toros, quoting Benjamin E Karoly von Toros, quoting Benjamin E
Mays.Mays.
