Date post: | 16-Apr-2017 |
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Business |
Upload: | lean-startup-co |
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Minimum Viable TaxesHow to launch an MVP in the IRS
Andrea Schneider @AZSchneiderinMD
Lauren Gilchrist @lgilchrist
It all began with a business problem...
IRS gets too many phone calls from taxpayers who owe a balance asking “what do I owe?”
Maybe we can solve this problem with software...
But, building software in the IRS is hard.
Could agile make building software easier?
Agile isn’t a silver bullet. We still need to build the right software.
Government really needs to build the right software.
Could lean make us build the right software?
Lean concepts:1. List your assumptions2. Understand your customers 3. Get something into the world4. Adjust based on evidence
Taxpayers want to know their basic tax history
1. LIST YOUR ASSUMPTIONS
Is that true? Let’s ask real taxpayers.
2. UNDERSTAND YOUR CUSTOMERS
3. GET SOMETHING INTO THE WORLD
Taxpayers want to know their basic tax historyTaxpayers want to know what they owe the IRS
4. ADJUST BASED ON EVIDENCE
4. ADJUST BASED ON EVIDENCE
Before After
Lean made us confident we were building the right software.
What does lean government software development look like?
1. Test with real people2. Use data wisely3. Embrace constraints
It can be hard to find representative users.
1. TEST WITH REAL PEOPLE
Employees are not a substitute for users.
1. TEST WITH REAL PEOPLE
Test before launching (or even building!)
1. TEST WITH REAL PEOPLE
Evidence doesn’t need to be statistically significant
2. USE DATA WISELY
Balance qualitative & quantitative evidence.
2. USE DATA WISELY
Be a scientist, not an expert.
2. USE DATA WISELY
Accessibility is important.3. EMBRACE CONSTRAINTS
Compliance is important.3. EMBRACE CONSTRAINTS
MVP looks different for the government.
3. EMBRACE CONSTRAINTS
What does lean government software development look like?
1. Test with real people2. Use data wisely3. Embrace constraints
Lean is really hard.Lean is really worth it.
If the IRS can embrace lean, you can too.
Questions?
Thank you!
Andrea Schneider @AZSchneiderinMD
Lauren Gilchrist @lgilchristLovingly illustrated by Linda Joy @ljoy