Ministry of State for Administrative Development Towards Meaningful ICT Indicators for Developing...

Ministry of State for Administrative Development Towards Meaningful ICT

Indicators for Developing Countries

Dr. Ahmed M. DarwishEGYPT

Government and Education

EGYPT - Ministry of State for Administrative Development 2/25

Agenda

• Why?

• What?

• Macro-level Indicators

• Micro-Level Indicators

• Observations

• Recommendations

• Egypt Efforts


Why?

E-readiness assessments

• Guide development efforts by providing benchmarks for comparison and gauging progress

• Determine the current situation in order to plan for the future and advocate specific changes

• Help Policy and decision makers.

Why


ICT Indicators

• ICT indicators measure: • Readiness• Use/intensity• Impact• Outcome

• Macro Level (Global) Indicators – Country level

• Micro Level (Local) Indicators – Ministries, Governorates, Directories, and Individual Administrative Units.

Level


• Infrastructure and access indicators• Households and individuals indicators• Business indicators• ICT impact indicators• ICT in education• E-government• ICT for health applications• Indigenous status• Content

What?


Macro Level ICT Indicators

1. Telephone Network• Carrier services• Fixed telephony services

2. Mobile telephony Services

3. Other services (Data Services)• Private network services• Data transmission services

4. Traffic

5. Staff

6. Quality of Service

7. Tariffs

8. Revenue and Expense


1. Capital Expenditure (Investment)2. Broadcasting3. Information Technology4. Internet Indicators

Internet backbone services Internet access services Other internet telecommunications services

5. Household levels6. Accessibility7. Broadcasting8. Policy and regulations

Macro Level Indicators


Micro level Indicators

Methods for Gathering information through• Personal interviews• Telephone interviews• Computer based questionnaires• Internet Service Providers (ISP) surveys• Internet traffic and web site analysis• Other sources and methods used in

private sector surveys


A range of assessment tools developed to measure a country ICT e-readiness 16 just in the past few years!(Mostly Macro – country level)

• Tools widely vary in– Definitions– Methods of measurement

• Assessments vary considerably in – Goals– Results!!

No standard e-readiness assessment policy No global unified set of ICT Indicators.

Observations


Problem / Opportunity

These reports are gaining popularity

They are used by Investors and Donors

Some of them achieved credibility


Recommendations

• Review formulas to reflect realistic meaning full situation

Q? Is it sound/fair to relate to population?

Q? Will it be more reasonable to think of population (demographic) structure?

• Mechanism to collect and update …

Are we all using the same definition for the same year for all measured data?

Can we re-think


Egypt Efforts

Ministry of State for Administrative Development

Got the mandate to Measure and Publish

ICT readiness on the micro-level

EGYPT


Objectives

Measure the level of information technology use in government organizations to:– Enhance the level of performance of work

cycles in administrative units of the state.– Improve efficiency of performance and work

among government organizations.– Facilitate and help civil servants and IT staff

for better use of information technology.

Scope


• Create an effective e-culture and work field environment in government administration units in coordination with IT representatives of ministries and administrative units.

• Study the impact of Readiness Index on the economic and investment environment of the state to attract investment in Egypt.

• Contribute to the enhancement of the International competitiveness index for Egypt.

• Create opportunities for e-government candidate projects

Benefits


• An Initial scan questionnaire to measure internal ICT infrastructure has been developed and distributed.

• A database was designed for the collected data and deduced results.

• Some statistical analysis have been performed on the collected results.

Procedure


• Initial scan questionnaire w2ere designed to evaluate the ICT infrastructure readiness of both

Central Government & Local Governorates and Directories (579 Unit - 229+350)

• The questionnaire was divided into 7 sections:1.Hardware and Peripherals

2.Networking facilities

3.Software and applications

4.Internet and Web presence

5.Human resources

6.IT usage plan

7.Security and protection systems

Details


• A 2nd questionnaire was designed to measure the work automation, work cycle and readiness to offer e-government service.

• It has 11 sub index categories to measure and assess.

• The same procedure was followed to calculate outcome results

Produced Bi-Annually


Glimpse of 1st release

• 81.1% of government departments use office applications.

• 94.5% of computer (PC) users in Government are not from an Engineering/Computer background nor did they have a formal certificate of computers(Just regular training courses or sessions)

Shows how employees are interested to upgrade themselves and

how do they think that ICT is an important factor for career pursuing.


Response: 163 out of 229 in Central Government

Of surveyed government entities • 66% have e-mail • 60% have web sites• 84% of those who have a web site update it

regularly (term regular vary in definition!)• 31% use an Intranet• 36% exchange some data with other entities

over the Internet 76% have plans for upgrade and development.


Response : 333 out of 350 entities in Local Government

Of surveyed government entities• 19% have e-mail • 22% have web sites• 58% of those who have a web site update it

regularly (term regular vary in definition!)• 8% use an Intranet• 13% exchange some data with other entities

over the Internet 29% have plans for upgrade and development.


Glimpse of 2nd release

• 58% of government departments have work automation strategy and plans (86% central & 34% local).

• 40% of government departments have undergoing ICT projects (51 % central – 30% local)the overall number of ICT projects is 279 (169 central & 110 local).


Central Government

Of surveyed government entities (163)• 67% have citizen complain system• 66% provide internal training

facilities for their employees• 69% of ICT projects are financed by

the government• 75% has internal technical support


Local Government

Of surveyed government entities (333) • 68% have citizen complaint system• 50% provide internal training facilities for

their employees• 55% of ICT projects are financed by the

government • 50% has internal technical support


Education

38K schools:All connected to Internet

(dial-up, less than 1000 via DSL)All have computer labs

(ration is smaller than 1 PC for each 20 students)

New Project: Smart Schools• Use Computers for teaching

• Ratio 1 PC for every 5 students• Make sure at least 2 contact hrs per day


Thank you

For more information

Please visit us

http://www.ad.gov.eg

http://www.egypt.gov.eg

Or contact us

[email protected]

[email protected]

Date post:	31-Dec-2015
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