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MIO PLAN MARKETING ANALYSIS
DONE BY: NACHAMAIZI JIANYI JINHSIAO YUHASYIMAH
SingNet BroadBand
SingTel Fixed Line
SingTel Mobile
Target Market Strategy Families SingTel users using separate plans
Non-SingTel Users
PRODUCT
Core
Actual
Augmented
Fixed Line Mobile Broadband
For the Basic User For the Savvy User For the Busy Executive
Levels of Product
Mio Plan
TT05- Principles of Marketing Project
Basic User Savvy User Busy Executive
Mobile •100 mins (Outgoing)•Free Incoming Calls•500 SMS•Caller ID
•300 mins (Outgoing)•Free Incoming Calls•500 SMS•Caller ID•AutoRoam
•700 mins (Outgoing)•Free Incoming Calls•500 SMS•Caller ID•AutoRoam
Broadband •3 Mbps Unlimited Access
•10 Mbps Unlimited Access
•25 Mbps Unlimited Access
Telephone •Unlimited local calls on home phone•Caller Alert•Basic VAS Pack FREE for 1st 3 months ($4.28 per month applies thereafter)
Monthly Subscription Fee
$55.80 $86.21 $137.17
Core
Actual
Augmented
Fixed Line Mobile Broadband
For the Basic User For the Savvy User For the Busy Executive
Levels of Product
Augmented Product
Customize Your Plan!
Exclusive Discounts on Mio TV!
Attractive Discounts on Supplementary Lines!
Annual Handset Upgrade
Dedicated Mio Hotline
Consolidated Billing
Pricing
Marketing Objectives
Target Market and Positioning• Families• Wide range of choices
Market Share Leadership • Asia’s leading telecommunications company• Owns shares in many regional operators
Marketing Mix Strategy
Non-price Costing• Different plans Different users• Based on their needs
Targeting Costing • Starts with ideal price based on customer’s considerations.
Marketing Conditions
Oligopolistic Competition• Few competitors• Price adjustments Stay competitive• Difficult for new competitors to enter the market
VS
Product Mix Pricing Strategies
Product Line Pricing• Different plans catering to different needs with different prices
Product Bundle Pricing• Bundle up 3 services for 1 standard subscription price
PLACE
Multi Distribution Channels
Indirect marketing channels1.SingtelDealer (small Shops) Consumer2.SingtelExclusive Retailer Consumer
Direct marketing channels3.SingtelConsumer
hello! STORE
•West- 2 shops• North-2 shops• East-3 shops• Central- 4 shops
SingTel Exclusive retailers
• Central -22 shops •West-16 shops• North -26 shops• East -31 shops
Location
• Locate stores in proportion to population in each area of Singapore
• Strategic Location in every part of Singapore
• Aims to grab non SingTel customers to be interested in signing contract with SingTel
• To stay competent (Starhub)
Exclusive distribution
• Advantage : SingTel obtains more loyal and dependable and dealers obtain stronger support from SingTel
• More exclusive retail stores than concept stores
1) Save rental cost2) Bigger margin returns
Analysis…
• Within parameters near MRT station Convenience Factor
• Snatch market share• Made Services available for potential
customersShoppersDirect Walk in customers
Store layoutPayment Counter
Cust
omer
s Se
rvic
e co
unte
r
Customers Service
counter
Handphone display
Latest promotion poster
Phone Dummies
Information
Counter
Entrance
Evaluation(Advantage)• Red & Black Shop Theme color
To create image in customers mind
• Plays lively music to create ambienceCreate lively ambience to enhance
shopping experience.
• Strategic standing position • Shop Location within parameters of MRT
station• Interactive Kiosk
Attract Attention
Online store
Interactive tour to understand what is Mio all about.
Visual interface for buyers to explore the different Mio bundles
Online calculator
Aims to portray their bundle plans are worth the money
Analysis
• Products displayed in CatalogCustomer understand about
product at one glance
• Online submissionConvenience for plan subscription
Trade Fairs participated
• IT Show• PC show• Great Singapore Sale- Road Shows• COMEX • SITEX
Analysis
• SingTel make use of platform provided to showcase Mio plans and bundles
• Recognize the regular crowds in every trade fair.
• Recognize the motive of every customers for going to the Trade fairs.
PROMOTION
Advertising
Informative• “There’s a new way to connect to
everything you love at home and beyond.”• When 1st introduced• Provides information
Persuasive• “It’s all about teamwork.”• Persuading customers to buy the package
Sales Promotions
Tools - Consumer Price packs Combine fixed line, mobile and
broadband services - Enjoy greater savings
Many alternatives based on customers’ needs
- For The Basic User- For The Savvy User
- For The Busy Executive
Premiums FREE VoiceMail for first 3 months 5% off your mio TV programme charges
Patronage rewards Red rewards
- 1 year membership offers privileges such as:• half-yearly rebates on your SingTel bills• hello! Stores vouchers
Tools - Business Conventions and Trade shows SingTel Megafair 2007 SingTel-IT Show 2009 Broadband Bundles SingTel Christmas Fair 2007
find new sales leads contact customers introduce new products meet new customers sell more to present customers educate customers
Public RelationsCollaborates with MDA & Ngee Ann Polytechnic • establish Singapore as a global media
hub• develop local broadcast media solutions
and talent• practical experience in live broadcasting
environments at the BIC• New modules• Courses for professionals
Formula 1 SingTel Singapore Grand Prix
Reach customers and non-customers Good image Favourable publicity Benefit in long-run
Direct Marketing Online marketing
http://home.singtel.com/singtel/index.html Wealth of information Latest updates 24/7 Fast and easy to obtain information
Kiosk marketing• present information about their product lines
Eliminate the time wasted Fast and easy to obtain information
Home visits
Personal Selling• SingTel Christmas Fair 2007 @ Ngee Ann City
Sales forces act on behalf of Manage personal customer relationships
Find & develop new customers
Communicate information Customer satisfaction and company profit
Recommendations• Offering customers an Integrated
Wireless Modem when they subscribe for Mio Plan.
• Allow customers to accumulate unused talk time and SMS.
• Push Cart Store
Citations
•http://farm4.static.flickr.com/3197/2701062841_f3b5057dc3.jpg•http://www.np.edu.sg/soe/news/Pages/20090615_ECE_SingTelMOU.aspx•http://home.singtel.com/mio/mio_plan_features.html•http://home.singtel.com/mio/mio_plan_plans.html•http://home.singtel.com/mio/index.html•http://financial-horizons.org/asian_family_on_computer.jpg
Citations•http://www.appxolute.com/ax/images/logo_starhub.png•http://home.singtel.com/mio/i/mp_about_imgb.jpg•http://www.portraitworkshop.com/gallery_caricatures_portraits/other_talents_gallery/irzan_jamingan.php•http://www.hardwarezone.com/img/data/articles/2008/2597/singtel_04.jpg•http://www.hardwarezone.com/articles/view.php?id=2837&cid=18&pg=14•http://www.hardwarezone.com/articles/view.php?id=2936&cid=18&pg=16
Citations
•http://www.hardwarezone.com/articles/view.php?id=2592&cid=18&pg=12•http://farm4.static.flickr.com/3144/2427161661_b1dbea394f.jpg?v=0•http://www.lyngsat-logo.com/hires/ss/singtel.png•http://www.trexi.com.sg/pics/3corporate/starhub_green.gif•http://home.singtel.com/mio/i/mp_about_imgb.jpg•http://www.hardwarezone.com/articles/view.php?id=2936&cid=18&pg=16
Citations
•http://www.ci.yuma.az.us/Images/General/ss-10720051-piggyBank.jpg•http://home.singtel.com/mio/mio_home.html •http://en.wikipedia.org/wiki/Singtel•http://files.lesterchan.net/photos/singtel/hello_jp2/outside_view.jpg•http://www.moblog.com.sg/blog/paulcsc/img/51998736-931A-4291-8B3E-48471256CBD5/DSC06228.jpg