MANAGEMENT INFORMATION SYSTEM

Third Year Information Technology

Part 12eGovernance

Tushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com

WHAT IS E-GOVERNANCE?

It is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery and to promote democracy

E-GOVERNANCE

E-governance refers to governance processes in which ICT play an active and significant role for efficient and effective governance, making government more accessible and

accountable to the citizens. providing new governance services and

products

GOVERNANCE- INFORMATION PERSPECTIVE

Representative democracy relies on supposition that best way to make a decision is wider participation for all its citizens having access to relevant information.

Government is by nature an information intensive organization.

Information is power and information management is political .

GOVERNANCE- IT FRAMEWORK

Expansion of Internet and electronic commerce, is redefining relationships among various stake holders in the process of Governance.

A new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge oriented societies.

Electronic Governance is an emerging trend to re-invent the way the Government works.

E-GOVERNMENT VS. E-GOVERNANCE

"Government's foremost job is to focus society on achieving the public interest."

"Governance is a way of describing the links between government and its broader environment - political, social and administrative."

GOVERNMENT VS. GOVERNANCE

Government GovernanceSuperstructure FunctionalityDecisions ProcessesRules PerformanceImplementation CoordinationOutputs Outcomes

GOVERNMENT SEEK TO ACHIEVE

Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth

ICT CAN CONTRIBUTE…

Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth

FOUR PHASE E-GOVERNANCE REFERENCE MODEL

E-GOVERNANCE REQUIREMENTS

LargeReach

Citizen Proximity

24 * 7 Availability

Service Quality

LowCosts

Elaborate Processes

Cheaper Delivery

Channels

Regulations

Government to Citizen Services (G2C)

Government to Business (G2B)

Government to Government (G2G)

Government to Employees (G2E)

STATE E-GOV INITIATIVES

State/Union Territory

Initiatives

Andhra Pradesh e-Seva, CARD, VOICE,

Chattisgarh Chhattisgarh Infotech Promotion Society,

Delhi Automatic Vehicle Tracking System, , Hospital Management system etc

Goa Dharani Project

Gujarat Mahiti Shakti, census online, tender notice. Haryana Nai Disha Himachal Pradesh Lok MitraKarnataka Bhoomi, Khajane, Kaveri Maharashtra Setu, 7/12 Online

NEGP

To lay the foundation and provide the impetus for long-term growth of e-Governance within the country

To create the right governance and institutional mechanisms, set up the core infrastructure and policies

To create a citizen-centric and business-centric environment for governance.

NEGP

Implements a number of Mission Mode Projects(MMP) at the center( total 09), state (total 11) and integrated service levels(total 07)

NEGP VISION

"All Government services accessible to the common man in his locality through a One-stop-shop (integrated service delivery) ensuring convenience, efficiency, transparency & reliability"

NEGP SERVICES

Income Tax, Passport/VISA, Company

Affairs, Central Excise, Pensions, Land Records , Road Transport , E-Courts

• Property Registration, • Agriculture , • Municipalities , • Gram Panchayats

(Rural) , • Police , • Employment

Exchange,

Citizen Service/Correspondence/eCommerce

CITIZEN SERVICE: THE BEST CHANNEL FOR EACH CITIZEN

Integrated Citizen Facilitation Center

Internet Mail

Integrated Backend Content Delivery

ServiceProviders

Suppliers & Partners

E-Mail KioskCounter Call Center

E-GOVERNMENT REQUIREMENT IN INDIA Population is very large Wide spread corruption Slow and Lethargic bureaucracy Red Tapism Slow decision making process.

E-GOVERNANCE CHALLENGES

Ability to use required

technologies

Consistent and reliable

Infrastructure

Coordinating between

implementing agencies

Performance indicators,

standards of e-government.

Ensuring access, to useful information and

services.

Issues of language and communicatio

n

Inclusion o f All

Educating citizens

ICT capacity building

MAIN SERVICES IN INDIA

http://www.it.iitb.ac.in/~prathabk/egovernance/egov_products_services.html

Tushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com