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M&IS 24163Principles of

Management

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REQUIRED READINGEFFECTIVE MANAGEMENTBy Chuck WilliamsThird EditionCENGAGE (2007)

E-Materials:ISBN: 0324543161Bundle:ISBN: 0324686161Both available at our Campus Bookstore

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OBJECTIVESUpon completion of the Course, you will be able to; Trace and explain the development of management thinking. Examine and understand current management thinking. Explain the various functions of management, the

managerial design process, and discuss that process from globally and culturally diverse perspectives.

List, define and discuss various leadership styles, and analytical & quantitative techniques for planning and control.

Define the basic motives of humankind and be able to discuss applications of this knowledge in providing a motivated environment in the workplace.

Discuss the major multicultural diversity and global issues in management and apply the management theory and topics to current, real world organizations and issues.

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PRINCIPLE 1CUSTOMER-CENTRICITY

Organizations depend on their customers and therefore should be proactive in understanding current and future customer needs, meeting customer requirements, and striving to exceed customer expectations.

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PRINCIPLE 2LEADERSHIP

Establishes unity of purpose & direction of the organization. Leaders must create and maintain a permissive and non-punitive internal environment in which every employee can become fully involved in, and committed to achieving the organization's objectives.

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PRINCIPLE 3ENGENDERING THE

COMMITMENT &INVOLVEMENT OF PEOPLE

Employees, at all levels, are the essence of an organization and their full involvement and commitment enables their abilities to be optimally applied for the organization's benefit.

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PRINCIPLE 4PROCESS APPROACH TO

OUTCOMES

A desired result is achieved more efficiently when resources and activities are managed as a process, and not as a haphazard set of circumstances.

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PRINCIPLE 5SYSTEM APPROACH TO

MANAGEMENT

Identifying, understanding, and managing a system of interrelated processes for a given objective improves the organization's effectiveness and efficiency.

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PRINCIPLE 6CONTINUOUS

IMPROVEMENT

Continuous improvement is a practiced philosophy and should be the permanent objective of the organization.

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PRINCIPLE 7FACTUAL APPROACH TO

DECISION MAKING

Effective decisions and actions are based on the analysis of appropriate, timeous and relevant data and the application of the knowledge acquired.

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PRINCIPLE 8MUTUALLY BENEFICIAL

SUPPLIER RELATIONSHIPS

An organization and its suppliers are inter-dependent, and a mutually beneficial relationship enhances the ability to create sustained value.

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PRINCIPLE 9 GREG’s REALISM'S

1. People work for MONEY - Job satisfaction is a bonus2. There are absolutely no friends in Business3. You never, ever, ever get anything for FREE4. If you think people owe you something, think again5. You’re not automatically indispensable, you need to

work hard at cementing yourself into the “brickwork” of your organization

6. When everybody in the room is wrong and you’re the only one right – THEN YOU’RE WRONG!!!

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PRINCIPLE 10TRUISM

10%WILL

NEVER

10%WILL

ALWAYS

REMAINING 80%GIVEN THE RIGHT

OPPORTUNITY - WILL!!!

THE HONESTY CONTINUUM