MISHRM 2014 Annual ConferenceHR Amplified: Driven to be…

Bust the 4 D’s of Discipline Avoidance:

Kirsten E. Ross, MHRLR, SPHRFocus Forward Coaching, LLC

Regain Your Power and Transform Your Team

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Tale of the Angry Employee

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Speak Your Mind, Even if Your Voice Shakes.

– Maggie Kuhn, social activist, 1905-1995

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Correction Conversation

• Seeks to tweak the performance of an employee

• Catalyst to Change• Can be part of

– discipline,– Performance Improvement – Performance Management – Or Ad Hoc

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Poll -

• Do you have employees who require a correction conversation right now?

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Instead

Start with a Clear Mission & Vision

and Align Your Team to

Create a Culture that Connects with Your Customer

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Common Excuses– Which do you use?

• They Might Get Angry• They Have Personal Issues• I Don’t Know How to Start• Nothing Changes• They Might Quit• I Don’t Have Time• They’re My ______

(Aunt, Neighbor, Cousin, Best Friend’s Sister )

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

All Boils Down to……

Fear

And

Guilt

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

That Immobilize You

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Consequences

• Lost Productivity• Resentments• Overwhelm• Burnout• Increased Liability• Sabotage• Decreased Customer Service

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

5 Goals of a Correction Conversation

• Maintain Control• Define Success• State Your Desire for Their Success• Lay out a Plan• Be Heard

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Correction Conversation

• Prepare• Set the Stage• Bust the 4 D’s• Let Go

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Prepare

• Know Exactly What you Need to Communicate

• Write or Type it Out• Find Your Spot• Adjust Your Mindset – Bring a Reminder• Have Necessary Reinforcements

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

The ABC’s of Addressing Your People Problems

• Adjust Your Mindset & Get in Action

• Bust the 4 D’s Of Discipline Avoidance

• Consistency

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Get in Action

• Get Specific• Make a Plan – Employee Action Plan• Follow Through

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Employee Action Plan

Name Able &

Willing? Issue KSA

or Attitude Action

• Able & Willing• Issue• KSA or Attitude• Action

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Adjust Your Mindset

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Set the Stage

• State the Purpose of the Meeting• Review the Agenda• Set the Boundaries• Let the Person Know When They Will

Have the Opportunity to Speak• Read it if you Need to

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Bust the 4 D’s of Discipline Avoidance

• Deflection• Defensiveness• Denial• De-Friending

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Deflection

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Defensiveness

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Denial

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

De-Friending

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Consistency

• Spell Out Desired Behavior & Outcomes• Define Consequences• Hold it All Tight• Apply to All

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Let Go

The Rest is Up to Them

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

The Big Question…..

• What will you do differently starting now?

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

Poll -

Are you ready to take action NOW?

MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

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MISHRMP.O. Box 99463Troy, Michigan 48099

(844) 4-MISHRMhttp://mishrm.org

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