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Zora the Robot caregiver, Dmitry Kostyukov
When healthcareturns delightful
Prof. Dr. Koen Kas@kaskoen
June 14, 2019
Missing the mark like Kodak did
Koen Kas @kaskoen
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Koen Kas @kaskoen
Koen Kas @kaskoen
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Koen Kas @kaskoen
Unknown Unknowns -> Delight
Picked up, with a taxi, to go to a concert with my dog. In the hospital. After that, they learned me how to whatsapp
Achilles, 84 years
On CAR-T therapy
Hire Chief Patient Delight Officer
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Gerijoy pet therapy
A companion … Removing friction Tech x design changes behaviour
Vittel
John Rogers, Univ Illinois
Koen Kas @kaskoen
Koen Kas @kaskoen
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Robodocs & robonurses
RobobearMonarch
Koen Kas @kaskoen
Omeo evolution
Koen Kas @kaskoen
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Co-creation wheelchair accessibility
• http://mashable.com/2017/09/07/google-maps-wheelchair-accessibility-data/#Ip0vHvCq6qqt
Google Maps
Koen Kas @kaskoen
Robots that feed people who can’t themselves
University of Washington Koen Kas @kaskoen
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➢ Smartphone bedienen zonder aanrakingen
➢ Ook uit Israël komt de app Open Sesame. Daarmee is het mogelijk een smartphone te bedienen zonder hem aan te raken, zodat ook verlamde mensen er een kunnen gebruiken. De app slaagt daarin door met de selfiecamera de oogbewegingen van de gebruikers te tracken. Op die manier kunnen de gebruikers een virtuele cursor besturen en apps openen, scrollen, klikken en swipen en apps sluiten. Open Sesame is voorlopig alleen beschikbaar voor Android en kost, na een gratis proefperiode, net geen 20 dollar per maand.
Proteus Digital Health
Instant adherence / compliance
Koen Kas @kaskoen
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➢https://www.accuvein.com/
https://www.accuvein.com/
Delight rule 1: Reducing friction
Koen Kas @kaskoen
Koen Kas @kaskoen
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Pharmacy comes home
PillPack -> Amazon
Koen Kas @kaskoen
A clinic getting men to the doctor
Man Cave Health waiting room, Mount Sinai East Harlem campusKoen Kas @kaskoen
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Koen Kas @kaskoen
Let Amazon / Google Home /… help you (r) patients
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Koen Kas @kaskoen
Koen Kas @kaskoen
You know nothing about your patient
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Oxford Nanopore
Koen Kas @kaskoen
Personal genome analysersDNA code 3.000.000.000
Sequence pathogen near bedside
Koen Kas @kaskoen
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Doctor AI - 50 diseases via the retina
Google Deepmind & Verily, N=284,000 Koen Kas @kaskoen
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Koen Kas @kaskoen
Connected healthcare
saving lives
AliveCor ECG
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https://apps.healthskouts.com/ Koen Kas @kaskoen
https://currenthealth.com/Koen Kas @kaskoen
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CarePredictHapifork
Actionable insights
Koen Kas @kaskoen
A tripadvisor for health Apps
Migraine Buddy Koen Kas @kaskoen
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Exercise is GOLD - Doctor prescribes a stepcounter
Or a walk in the park
+ 2.000 steps / day
- 20% Co-morb
Koen Kas @kaskoen
Koen Kas @kaskoen
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Koen Kas @kaskoen
A companion collects … Real World Data … is the new black
©Alice Yoo
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Nestle Wellness – supplement adviceKoen Kas @kaskoen
https://www.omadahealth.com/Koen Kas @kaskoen
Novel healthcare jobs
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Loneliness as a warning system to be social
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https://woebot.io/Koen Kas @kaskoen
From ‘simple’ companions …
Koen Kas @kaskoen
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by Raf Lambie Koen Kas @kaskoen
Delight
Anticipation
Koen Kas @kaskoen
Data –> Information –> Knowledge –> Wisdom
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Big brother ?BanksyDealing with ethics & privacy
Koen Kas @kaskoen
Automating our lives into an experience
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24/7 data - Anticipation knob
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Reactive Sickcare -> Proactive
Healthcare by defaultPersonal health companion
Sensors
Machine Learning
Artificial Intelligence
Affective Devices / Robots
Actions / Behaviours
DELIGHT
BIG
Data
Internet of Things
(Gen) omics
Biomarkers
Imaging
Baymax, Big Hero 6 Koen Kas @kaskoen
Koen Kas @kaskoen
Chinese paid their doctor to remain healthy
… to my digital twin as personal companion
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Delightful aging: to die young … as late as possible
Koen Kas @kaskoen
Hire Chief Patient Delight OfficerRemoving frictionPatient companionCollects patient’s real world data
Will turn sickcare into healthcarePatient no more
Koen Kas @kaskoen
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Prof. Dr. Koen Kas+32 479 [email protected]://koenkas.comhttp://healthskouts.com@kaskoen
How will you delight someone tomorrow?
Eye-opening, Inspirational
Keynotes & Innovation
Workshops
Tailored, Curated Newsletters
Tailored Landscaping &
Deepdiving
Tailored Design & Fuel for
Company or End-user
Digital Companions
Tailored, Dynamic
Business Intelligence
& Maturity Assessments
How can we help you?
Prof. Koen Kas [email protected] +32 479 41 99 62www.healthskouts.com
@healthskouts
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