MITA Annual Report 2013

MITA

AN

NU

AL R

EPO

RT 2013

Annual Report 2013

Malta Information Technology Agency, Gattard House, National Road, Blata l-Bajda, HMR 9010, Malta

+356 21234710

[email protected]

www.mita.gov.mt

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Malta Information Technology Agency (MITA) is the central driver of the Government’s information and communications technology policy, programmes and initiatives. The Agency is responsible for the delivery and management of all programmes related to the implementation of information technology and related systems in Government with the aim of enhancing public service delivery.

MITA also provides information and communications technology infrastructure services to the Government. Moreover, the Agency promotes and delivers programmes aimed at enhancing ICT education and the use of ICT as a learning tool. MITA is also involved in initiatives aimed at proliferating the further application and take-up of information and communications technologies in society and economy.

Our Values

People

Client Focus

Empowerment

Continuous Improvement

Professionalism

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MITA ANNUAL REPORT 2013

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01. AN EVENTFUL YEAR... ................................................................................4

02. EXECUTIVE CHAIRMAN’S STATEMENT .................................................6

03. BOARD MEMBERS .....................................................................................8

04. OUR STAKEHOLDERS ..............................................................................10

05. OUR RELATIONSHIPS WITH THE PRIVATE SECTOR .........................20

06. OUR TECHNOLOGY SERVICES ..............................................................22

07. OUR PEOPLE ..............................................................................................30

08. CORPORATE SOCIAL RESPONSIBILITY ...............................................32

09. BOARD MEMBERS’ REPORT .................................................................36

10. INDEPENDENT AUDITOR’S REPORT ....................................................40

11. FINANCIAL STATEMENTS .......................................................................42

Table of Contents

An Eventful Year...

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Consolidated our portfolio of services in preparation for thenew administration.

Appointment of new MITA Executive Chairman and Board Members.

MITA Board Members approved the realignment of the two-tier senior management structure into a single layer.

Established a Focus Team to coordinatethe tasks emanatingfrom the change in administration.

MITA commissionedto draw up a National Strategy for theDigital Economy.

Launched the Student Placement Programme.

Initiated a refurbishment program to upgrade our Head Office.

JAN - FEB

MAR MAY JUN

JUN

APR

JUN


01

5

Initiated the developmentof technology roadmaps for the coreinfrastructure assets.

Held the MITA Awards for Excellence 2012 – 2013.

OCT

SEP

Successfully completed the ISO 9001 and ISO 27001 3-year recertification audit.

JUL

Implemented a government-wide Manifesto Implementation System.

AUG

Announced our participation in the President’s Charity Fun Run and l-Istrina 2013.

NOV

New workstations procurement framework will achieve an average cost savings of 40% per annum over a period of five years.

DEC

40%in cost savings

per annum

Executive Chairman’s Statement

“We are committed to create value for our stakeholders and to instil fulfilment in our employees”

It is an honour for me to contribute to the MITA Annual Report. I will start this by extending my gratitude to the board members, the management and all the employees for their ongoing support. It is indeed a privilege to lead such a professional and motivated team.

Having lived ‘MITA in the Making’ – I know where our story began, the challenges we have faced and overcome, and the immense dedication and commitment that has helped us keep the Agency relevant in an ever changing external scenario.

Year 2013 was characterised by internal restructuring and realignments to ensure that our mission is attained in the best possible way. To this extent I have tasked a number of initiatives which were conducted by dedicated Action Teams from various departments. Each employee must clearly understand the purpose of each and every initiative within the Agency and within the bigger picture of the Government of Malta.

All the hard work conducted by each MITA member is undisputed and is steadily leading to many positive results. This is firmly recognised by our clients and all relevant stakeholders.

Together with our partners, we also invested heavily in coming up with a National Digital Strategy for Malta. We will strive and actively contribute to make this strategy a success.

While the investment in our human resources, which are the most valuable

asset, remains vital, we will continue to support the silent revolution within the public service by having a robust technological infrastructure.

What is state-of-the-art technology today won’t be tomorrow, so we need to constantly invest more and better, and the Board is determined to continue on this path. We have to invest in a way that will reap benefits for the long term and consistently ensure that we achieve value for every euro spent and invested.

However, our role isn’t simply about the technology and the underlying infrastructure; it’s about the real need of the clients, so we have to continue to make every effort to meet and exceed our client’s expectations. It’s not what we are underneath, but what we do that will define us now and in the future.

This report is part of that future. We are committed to create value for our stakeholders and to instil fulfilment in our employees.

Now, the journey continues as interesting as ever and I look forward to the next successful chapter of our story, where the best of MITA is yet to come!

Mr Tony SultanaExecutive Chairman, MITA

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Board Members

The Board comprises the Executive Chairman and four other members, and is responsible for the long-term success of the Agency. It is supported by the Secretary, who is responsible for ensuring that the Board procedures are followed, and is also the Agency’s legal counsel. The members of the Board are individuals with wide business experience gained in various sectors of the industry and in the public sector.

The primary role of the Board is to provide leadership to the Agency, to set the Agency’s long-term strategic objectives and to develop robust corporate governance practices. Between April and December 2013, the Board held 13 meetings and discussed 68 Board Papers. These Board Papers addressed various strategic matters, such as strategic direction; the business plan and the annual budget; significant capital expenditure and transactions; risk management and internal control; corporate governance and the Agency’s performance. The Board delegates to the senior management team the responsibility for the implementation of the strategies and policies of the Agency, as well as the managing and controlling of the allocation of capital, human and technical resources. Senior management provides regular detailed financial and operational information to the Board for it to monitor the performance of the key areas of the Agency’s business.

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Ing. Saviour Baldacchino, Mr. Joseph Agius, Mr. Tony Borg

Dr. Aron Mifsud Bonnici (Secretary to the Board), Mr. Tony Sultana (Executive Chairman), Dr. Helen Borg Muscat

Dr. Godwin Caruana, Mr. Robert Galea, Mr. Rodney Naudi, Mr. Victor Camilleri, Mr. Juan Borg Manduca, Mr. Raymond Navarro, Mr. Wayne Lee Valentine

Ing. Ian Bonello, Mr. Carmelo Formosa, Mr. Tony Sultana, Ing. Emanuel Darmanin, Mr. Ivan Alessandro

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The Executive Committee (EXCO) was reestablished to provide the organisation with the opportunity to synergise the collective capacity of the MITA senior management team towards the Agency’s effective operations.

The EXCO assists the Executive Chairman in reaching key objectives, including, contributing towards the setting up of policy and the strategic direction for the Agency, as well as overseeing the implementation of the business plans and monitoring of the Agency’s operations and financial performance. Furthermore, the EXCO discusses and takes positions on issues and risks which are of corporate, strategic or critical nature for the organisation’s operation. The EXCO also takes proactive measures for the Agency to be an employer and service provider of choice. Additionally, EXCO serves as one of the formal channels for information dissemination from MITA senior management to staff, and for feedback from staff to reach senior management.

Executive Committee

Our StakeholdersWe are the central driver of the Government’s strategy to use ICT to transform its relationships with citizens, businesses and within the public sector, as well as to improve the delivery of Government services, citizens’ empowerment and to increase efficiency. Furthermore, we play an instrumental role in promoting the pervasive use of ICT in our society and economy in order to enhance the quality of life of our citizens.

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Social Security

Issued over 2m payments amounting to over

€800m1st Malta’s performance in the 2013

benchmarking exercise has been outstanding, with Malta leading on all top-level indicators across the combined services measured.

European e-Government Benchmark


Energy Benefit Vouchers

After discussions between the Ministry for the Family and Social Solidarity (MFSS), the Ministry for Energy and the Conservation of Water (MECW), ARMS Ltd and MITA, the process to replace the issuing of Energy Benefit Vouchers was successfully completed. The processes catered for the removal of the physical vouchers, automation of the charitable organisation’s entitlement, and improvements in the data reconciliation processes between the Department of Social Security (DSS) and ARMS Ltd. Over 115,000 vouchers, worth over €5,500,000, were assessed and issued by the Sistema għall-Amministrazzjoni tal-Benefiċċji Soċjali (SABS) in 2013.

Student Placement Programme

MITA in collaboration with the Parliamentary Secretariat for Competitiveness and Economic Growth, launched the Student Placement Programme for employers seeking temporary additional ICT and ICT-related human resources. In 2013, the Government was once again co-financing 50% of the students’ wages, whilst offering employers and students additional services to benefit from. A record number of applications were received both from students as well as employers, with the number of allocated placements amounting to 307.

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DigiGirlz Event

DigiGirlz event was organized by MITA and Microsoft at the Microsoft Innovation Centre, in order to encourage students to opt for a career in ICT, to help bridge the digital divide amongst students, and, more specifically, to increase female presence in the ICT industry. Female students aged 16 and over had the opportunity to meet leading local ICT organisations. This event inspired the formation of an ICT girls’ group, GTECH, which is now in the process of creating an app to participate in Imagine Cup competition.

Karta Roża (Free Medical Aid)

In 2013, the Free Medical Aid (FMA) application processing was integrated in the Sistema għall-Amministrazzjoni tal-Benefiċċji Soċjali (SABS), providing benefits to both cardholders and the Department of Social Security (DSS). The automated processes facilitate assessment of applications, introduce more secure processes, enable monitoring and control, and also contribute to the elimination of abuse. MITA developed and deployed the FMA system in all DSS Area Offices. In 2013 over 2,500 applications have been successfully processed.

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The HR Absence Management System (AMS) is providing the Government with the tools to manage all the categories of absences (including vacation leave, sick leave and special leave) to which Public Service employees are entitled. Since leave management is dealt with at both departmental and consolidated levels, the implementation of the AMS across Government facilitates all the processes associated with control and management of absences together with consolidated reporting.

HR Absence Management System

EUCARIS

MITA supported Transport Malta in the implementation of the European Car and Driving License Information System (EUCARIS). This system is used to exchange vehicle, vehicle owner and driving licence information between EU member states and other participating countries to fight car theft and registration fraud. This system also plays an important role in keeping national vehicle and driving licence records accurate and up-to-date.

Schengen Information System II

MITA assisted the Malta Police Force (MPF) in the implementation of the Schengen Information System II (SIS2). The Agency was also responsible for the redevelopment of the National Stop List application and border control system web services and the implementation of major enhancements so that the Police Incident Reporting System (PIRS2) interfaces with the SIS2. This project was key in ensuring that the Maltese citizens continue to enjoy the benefits of open borders with all other Schengen countries. Additionally, this project introduced new sources of information on boats, aircrafts, trailers, caravans, outboard engines, containers, and, most importantly, the sharing of biometrics which will provide a valuable extension to the electronic toolset that is already accessible to the MPF and will vastly support them in the detection of cross-border criminal activity.

epSOS

MITA assisted the Ministry for Health in the implementation of the Smart Open Services for European Patients (epSOS) project. The main objective of epSOS is to provide a standardised cross-border patient medical data including the most important clinical facts required to ensure safe and secure healthcare. Though this data is mainly intended to aid health professionals in providing unscheduled care, it can also be used to provide planned medical care (e.g. in the case of citizen movements).

Health

6,891,528 tests processed through the Laboratory system.

247,734tests processed through the Radiology system.

Transport

280,000 vehicle licences renewed online.

160,000VRT test results entered online.

Circ

aC

irca


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ePassports

Issued over

44,000ePassports

Government Payment Gateway

Over

431,000 payments amounting to over

€63.6m

04

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200 female students attending state schools were invited to a series of workshops held by ICT professionals. The purpose of this initiative was to address the current perceptions that female students have towards ICT, to improve the appeal of the ICT profession as a career opportunity, and to attract more female students onto the ICT education tracks. On the day, female participants were exposed to a typical day of ICT professionals, providing them with insight as to whether this profession would indeed be an interesting career path.

Tech-Enabled Careers

In 2013, MITA launched a coding competition for female students in order to encourage them to choose Computing in Form 3. This coding competition attracted 49 teams with a total of 125 participants. 36 student teams submitted their entry using the KODU programming environment whilst 13 student teams chose Storytelling Alice. In December, a prize-giving ceremony was organised to award the winning teams and was attended by approximately 130 students and teachers. The first place winners for both programming environments came from state schools, namely St Theresa College Mrieħel Girls’ Secondary School and the St Thomas More College St Luċia Girls’ Secondary School.

‘Only Girls Allowed’ National Competition

The Parliamentary Secretary for Competitiveness and Economic Growth has commissioned MITA to draw up a National Strategy for the Digital Economy. This strategy will complement other government strategies and will play a central part in the government’s ambitious programme to improve the quality of life of the citizens and to encourage economic growth.

National Strategy for the Digital Economy


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MITA organised Career Exposure Weeks where 56 students completed a one-week placement at ICT and ICT-using companies around Malta. This initiative enabled students to discover the vibrancy of ICT careers and to develop their soft and technical skills in the real world of work. Furthermore, the Agency organised visits to companies for more than 1,070 secondary school students. Students participated in hands-on activities, including Scratch programming, and spoke with ICT professionals about their studies and careers.

Career in ICT

eLearning

The rollout of the eLearning solution across 105 state schools is now complete, as is the training of around 6,000 teaching and clerical staff. The eLearning solution is a web-based solution that is accessible at anytime from anywhere through a web browser. 30,000-plus students and 6,000-plus teaching and clerical staff can now access the eLearning platform, the school Management Information System, the Internet and the MS Collaborative tool with one login.

Public Registry

Issued

70,200certificates.

Birth - 42,000Adoption - 200

Marriage - 12,000Death - 16,000

Circ

a

04

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Customs

87%of the commodity goods for export released within one hour from online submission of export declaration.

Online submission of

847,000 declarations for commodity goods entering Malta from outside EU customs territory.

Agriculture

12,000 farmers and breeders received

€18,400,000 in EU funds.

Circ

a


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Customs Import and Export Modules

In 2013 MITA initiated the development of the core Customs Import and Export modules to replace the current legacy Customs electronic system. Work is being done in close collaboration with MITA suppliers, who are providing software development services, and with third party suppliers responsible for the enhancements of other Customs solutions. The implementation of these new modules will result in a number of benefits for both the Customs Department and the traders including a reduction in administrative burden, greater focus on higher risk consignments, and reduction of the Customs Department’s ICT operational cost.

Single Euro Payment Area

MITA, in consultation with the Central Bank of Malta, as the payment service provider for Governmental credit transfers, has developed detailed technical guidelines to be used by public authorities in the development of Single Euro Payment Area (SEPA) compliant electronic credit transfers. By the end of 2013, all major public administration information systems having the electronic payment transfer facility, including Treasury Pensions, Social Security Benefits Administration System, School Grants Maintenance System, and HR Payroll System, have been upgraded to issue SEPA compliant payments.

Licensing Management System

In 2013 the Licensing Management System was enhanced to cater for new requirements mandated by the changes in the trading licensing legislation. These changes included the introduction of a trade notification concept to reduce the application process burden for certain trade activities, simplification of the trade license application process, and a reduction in licence fees.

Agriculture Payment Module

MITA assisted the Agricultural and Rural Payments Agency in the implementation of a new Single Euro Payment Area (SEPA) complaint payment module that was integrated with the Agriculture core solution. This project included a business process reengineering exercise aimed at developing more client-centric services, as well as reducing the heavy administrative burden, thus improving the processing of payments of EU funds.

Issued over

33,000 site plans.

Land Registry

04

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e-Justice Services

MITA assisted the Courts of Justice in the implementation of a number of new e-services that deliver information directly to the citizen and legal professionals. These include the provision of digital copies of court decrees and transcripts to the legal parties and SMS notifications of any deferred Civil Court Case. These services form part of the Justice Reform Programme, through which a number of electronic services will be provided to the citizen and legal profession over the coming months.

Manifesto Implementation System

MITA implemented the Manifesto Implementation System (MIS) for the Office of the Deputy Prime Minister to monitor the status of the 1,094 proposals listed in the Government manifesto. Over 500 officers from various ministries, departments or entities, have been given access to the manifesto proposals under their responsibility. These officers use the MIS to maintain information related to proposal progress, budgets and deadlines.

Small Claims Procedure

The Courts of Justice, in collaboration with MITA, launched a number of online forms intended to improve access to justice by simplifying small claims litigation in civil and commercial matters. Small claims of an amount not exceeding €3,494.06 can now be submitted online before the Small Claims Tribunal.

Justice

Over

8,600 digital court decrees and transcripts sent to legal parties in the last quarter of 2013.

Over

573,000 messages.

Government Mobile Gateway


Taxation

Budget measures primarily related to capital transfer duty, the introduction of the parent rates, and the removal of tax on minimum wage income were implemented in 2013. MITA also assisted the Commissioner of Revenue in the merger of the Revenue Departments. The Agency participated in the business process reengineering exercise of the taxpayer registration and the accounting systems of the Inland Revenue and VAT. In collaboration with the Commissioner of Revenue, MITA developed and implemented a new accounting system which will simplify the interest calculation on the outstanding VAT, and streamlines the allocation of payments across both Income Tax and VAT information systems.

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04

Taxation

97%of corporate tax returns submitted online.

Over

€153min electronic payments.

86%of employees’ FS3 submitted online by their employers.

Discussions with the Chamberof Commerce

Over the past months, MITA has established excellent working relations with the Information and Communications Technology Business Section of the Malta Chamber of Commerce, Enterprise and Business. Regular meetings are being held, during which the Agency provides an update on relevant matters, while representatives of the Chamber provide their feedback for MITA’s consideration.

MITA has once again started publishing its Procurement Outlook on a regular basis, through which an outlined timeline and briefs for the tenders that are to be issued by the organisation over the forthcoming months are given.

Also, as a result of these meetings, the Agency has implemented various changes to its tendering and contracting frameworks, including modifications to the way the outsourcing framework for applications is operated, and modifications to the contracting terms and conditions.

The Chamber was also consulted on multiple occasions during the drafting of the Digital Malta strategy and the feedback submitted was incorporated in the final document.

Application Services Framework

MITA has developed an improved framework agreement for the procurement of application services from third party suppliers.

Those suppliers participating in the Application Services Framework would then be eligible to bid for the Request for Quotations (RFQ) for the provision of application services issued by the Agency. The improvements in the new framework include the widening of the eligibility criteria that promote supplier participation, as well as the Chamber of Commerce’s recommendation to charge a fixed fee for services rendered instead of contracting hours.

The duration of the new contracts will have a maximum period of five years instead of three, permitting longer-term planning and reducing the risks associated with handing over between different suppliers. The new framework will also provide continuity of service for contracts that are due to expire in 2014.

These contracts pertain to various business domains including Health, Statistics and Transport amounting to 40 software applications in total.

The Application Services Framework enabling tender will be published in Q1 2014 and the first two RFQs for Statistical and Administrative systems will be issued by Q2 2014.

Outsourcing to the Private Sector

In 2013, MITA published 40 tenders valued at €5.75m. Among them, the major tenders included the procurement of workstations for Government and related support services, a web filtering solution, increased Internet bandwidth, two-factor authentication and an end-point protection solution.

We constantly place great reliance on the support of the private sector and the continued success of our business reflects, amongst other things, our ability in cultivating and managing successful relationships with our suppliers.

Our relationships with the Private Sector

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€15,732,238(54% of the total MITA revenue in 2013)attributed to solutions and services rendered by the private sector.

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05Additionally in 2013, the Agency generated €29,389,784 in revenue. Of this, €15,732,238 (or 54% of the total revenue) attributed to solutions and services rendered by the private sector.

Innovation Hub at SmartCity Malta

In 2013, the Government commissioned MITA to set up an ICT innovation centre at SmartCity Malta (SCM).

The role of this innovation centre will be to provide the right conditions for young web-entrepreneurs and start-up founders to set up teams and make use of the facilities to brainstorm their ideas and develop prototypes, designs and business plans. This would then enable them to move on to subsequent stages, such as further incubation, internships, employment, or actually setting up shop at SCM or elsewhere.

This centre will also have an important ‘hubbing’ role that will encompass pro-active support, networking opportunities, acceleration and mentoring for all its ICT stakeholders. The provision of resources will be a major feature here in terms of expertise, knowledge, public data, software, and other web technologies and infrastructures by MITA, as well as by top multi-national technology providers and innovators through strategic partnerships.

MITA entered into a contract with SCM for the leasing of an open office space of 168m2 in Block SCM01. In the meantime, the local innovation landscape was assessed, and some ideas began to be discussed with a number of local and foreign stakeholders. The centre will be completed in preparation for the start of operations in April 2014.

Published40 tendersvalued at€5.75m

Plan tooutsource

applicationservices for40 systems

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Our Technology ServicesWe provide a broad and deep spectrum of technology services to help the Government translate its agenda into ICT initiatives and solutions that measurably improve public service performance and delivery.

Servers

389physical servers

31 servers were decommissionedgenerating a net saving of

€68,200per annum.

235,000388,500emails received per day.

emails tagged as spam per day.

Emails


334virtualised servers

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New Enterprise Server and Storage Solution

Following an extensive research exercise and business assessment, MITA will be publishing a number of tenders to replace its enterprise server and storage solution with a more cost effective solution. Furthermore, the Agency will take on a systems integrator role for the services components that will be procured thus maximising the knowledge and expertise of its employees and empowering them to deliver an effective and efficient service. The new solution will be considerably cheaper to procure and operate resulting in significant savings for MITA and the Government.

Technology Roadmaps

Technology roadmaps support technology investment decisions via the identification of enabling technologies, establishing gaps and contextually-relevant practices on how to leverage appropriated technology investments, including applicable research and development. This approach strives to ensure that technology considerations add value to the Government’s overall enterprise architecture. A number of application roadmaps, as well as an as-is stocktake of core infrastructural assets, were drafted in 2013.

Security

Starting in 2013, MITA spearheaded a technology refresh in the areas of endpoint security, two-factor authentication and security information event collation for an investment close to €1 million in the coming five years. This refresh aims to capitalise on investments already carried out by the Agency, as well as to enforce the principles of defence in depth and protection closer to the source. Through these new technologies MITA will have a wider toolset, enabling it to strike the right balance between richness in user experience and operational flexibility, monitoring and risk reduction.

Next Generation Network for the Government

Regular technology refresh is essential for the sustainment of the best possible combination of performance, security and availability. MITA has thus initiated a process to procure extremely fast fibre optic connectivity complemented by cutting edge active equipment to ensure that the Malta Government Network (MAGNET) remains at the pinnacle of industry standards. This will ensure that the huge volume of data traffic that is continuously being generated flows smoothly and securely through the network.

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25,252Email Accounts

24,015Workstations


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Procurement of new Workstations

Following on the recommendations of the action team established by MITA in 2013, a tender was issued for the procurement of PCs and laptops with the option of obtaining additional devices at established rates over a period of one year. Furthermore, the Agency issued four tenders to acquire fully-comprehensive workstation support services for the Government for a period of three years. The scope of these tenders was also widened to include the repair of hardware irrespective of make or warranty and also be flexible to cover the needs of specific user groups in terms of breadth of service and service level. With this model, MITA retained standardised services that are fit for purpose but with the appropriate flexibility. When compared to the previous PC-leasing model, this new sourcing model is envisaged to achieve an average cost savings of 40% per annum over a period of five years.

Change in Administration Focus Team

MITA established a focus team aimed at coordinating and addressing all the necessary tasks emanating from the change in administration. This multidisciplinary focus team was composed of employees from various units across the Agency and stationed at the MITA Data Centre. The proactive stance adopted by this team, together with their hands-on approach, ensured that tasks were handled in a timely and systematic manner.

Migration from Windows XP

In 2013, MITA gave a greater impetus to the process of migrating Government PCs to the latest version of Microsoft Windows. A significant number of the migrations were carried out by MITA employees with the assistance of students; however, later in the year, the Agency outsourced this work to the private sector in order to further accelerate the migration process.

2,370calls per week.

76%resolved by 1st line support.

Support Calls

06

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Networks

489 routers

2,345 switches

122 firewalls

69,393network points

4.5kmsnetwork cable


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New Maltese Parliament Building

Government appointed MITA to ensure that the technology infrastructure implemented in the newly-built Maltese Parliament met the high standards requested by the building designers. MITA prepared the complex design of the voice and data network – a task made even more challenging due to the minimalistic design of the building, where most fittings and components were manufactured specifically for this project. Furthermore, the Agency was also responsible for the tendering process and the management of the implementation of all the networking components.

Oncology Centre

MITA was engaged by the Government to provide general technical consultancy for Mater Dei’s new Oncology Centre. The Agency was responsible for the design of the data network infrastructure, and overall project management of the network configuration and implementation. This new Oncology Centre will employ state-of-the-art network technology that will seamlessly integrate with the existing Mater Dei campus network. Hence the Government and Health platforms will be efficiently accessed from the Oncology Centre’s campus network.

Schools’ Infrastructural Upgrade

During 2013, MITA upgraded all 105 state schools’ network infrastructure with an IP renumbering exercise. The Agency also replaced all wide area network (WAN) equipment, effectively increasing performance to cater for the e-Learning solution as well as improving the Internet service provided. From the outset, MITA was instrumental in the success of the schools’ WAN deployment project, with its employees being involved in the procurement processes for the networking equipment and WAN fibre connections. Throughout the year, in line with the e-Learning project timeline, all broadband connections within state schools were upgraded to fibre connectivity.

902VPN Accounts

06

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Schools Internet Service

MITA has also secured an advantageous contract with the University of Malta for the provision of Internet bandwidth for state schools and other educational institutions. MITA has achieved a considerable decrease in the recurrent costs, as well as a fourfold increase in the bandwidth provided, from 50Mbps to 200Mbps. The Internet service was migrated to the GEANT research network in November 2013.

Government Internet Service

In order to meet the continually growing demand for Internet bandwidth within the Government, MITA signed a three-year agreement with GO p.l.c. for the provision of international bandwidth and routing services. As a result of this contract, MITA has increased the available bandwidth threefold and at a considerably lower cost than the previous contract.

Internet Accounts

12,518


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Web Filtering Solution

In 2013, MITA implemented a new URL web filtering solution for Government users and state schools. This solution offers a number of features and reporting options that provide Government users and state schools with the security, functionality and flexibility expected of such solutions in today’s Internet-dependent world. Additionally, it also provides scalability to handle the growth in the number of users and Internet bandwidth over time.

300Websites

WWW.

06

Employee Engagement

In the last quarter of 2013, MITA participated in the second national Business Leaders Malta employee research survey, to which 78% of MITA’s staff responded.

This survey measured various work-related aspects, including communication and team cohesiveness, corporate culture, employee well-being, effective leadership, performance management, reward, recognition, training and development. For this year, MITA also increased its survey participation rates, as well as achieved an improvement in its rankings. When comparing the results obtained in 2013 to those of 2012, there were improvements in areas related mainly to communications and corporate culture.Regular, consistent and open communication is fundamental to employee engagement. In mid-2013, MITA introduced ‘Keeping You Informed’, a monthly publication that updates employees with progress on projects and activities underway within the Agency. The Executive Chairman also communicates regularly with employees through a number of channels, including emails and meetings.

Also, throughout 2013, MITA set up a number of action teams, consisting of employees from various functional areas in the Agency, which worked together on various tasks. The assignments included the revision of human resources and administration policies, the review of strategic partnerships, the sourcing of client devices, the development of technology roadmaps

for the core infrastructure and the development of a career progression framework. Members from diverse functional areas contributed unique perspectives to the action teams that helped in creating innovative teams that are well adept at problem solving.

Employment Policies

MITA’s employment policies provide direction and guidance to employees and managers alike, helping them to work effectively as one team towards achieving the Agency’s strategic goals and objectives.

The world is rapidly changing and MITA has to adapt quickly to meet contemporary practices of employment. To achieve this, the Agency has embarked on a review of its Human Resources policies. This process, to be completed in 2014, will ensure that our policies are up-to-date and meeting the contemporary needs of a society aspiring for gender equality and family-friendly measures.

MITA’s drive is to ensure that different people from different areas of the organisation are involved in critical decisions involving the well-being of its employees. During 2013, an action team composed of seven employees from different departments across the Agency was set up. This team met regularly for a period of six months and reviewed 51 policies. Each member carried out various consultation sessions across the departments and researched specific subject areas to ensure an informed decision-making process. In addition, MITA employees

had the opportunity to sound their views on the current policies and propose improvements; all of which were taken in consideration. The extensive review also included the consolidation of similar subject areas under one policy, the update of some policies to reflect current situations and the withdrawal of other policies that were no longer considered applicable.

Career Progression

MITA believes in the aspirations and career progression of its employees.

During 2013, the organisation kick-started a process that will lead to the development and implementation of a career progression framework. This framework will define the specific career paths within each department, as well as rationalise the currently-large number of different position descriptions within the Agency. This career progression framework will draw on established, industry-standard competence frameworks and will be completed in 2014.

Training

MITA’s philosophy is based on the nurture and growth of its technical and managerial competencies, thus meeting the rising demands and adapting to its environment.

During 2013, the organisation continued to invest in local training, and also attended various local and external conferences to ensure that its employees still possess the right skills and abilities for the job.

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...are integral to the Agency’s success. We strive to create a supportive and motivating workplace where our people can develop and flourish. We foster a culture based on mutual respect, collaboration and effective teamwork, and we regularly seek feedback on how we can perform better.

Our People

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Its employees were also encouraged to further their studies through academic qualifications. In fact, in 2013, there were 34 employees undertaking an undergraduate or postgraduate degree.

MITA Awards

MITA takes pride in celebrating its employees’ and collaborators’ achievements. This was marked by the MITA Awards event held in October 2013. All MITA employees, including working students and retired employees, as well as MITA contractors’ and clients, were invited to the official award ceremony. This was followed by a reception.

During the event, a number of awards were presented to individual employees, teams and contractors in appreciation of their valuable contributions towards the agency, fellow colleagues, the Government and the general public.

Health and Safety

The provision of a healthy, safe and productive work environment for all MITA’s employees is a priority for the Agency. In an effort to actively promote health and safety at work, MITA has installed two Automated External Defibrillator (AED)

units. These units are located at the MITA Head Office and MITA Data Centre.

AEDs are advanced medical machines also known as ‘automatic external cardiac defibrillation equipment’. AEDs significantly reduce the time needed to deliver defibrillation shocks, in turn increasing a patient’s chances of survival.

The introduction of AEDs at MITA has been coupled with:• AnawarenesscampaignforallMITA

employees through information sessions.

• FormaltraininggiventoourFirstAiders. To-date, MITA has 25 First Aiders trained to use this equipment.

This is another tangible step towards improving MITA’s First Aid facilities within the Agency’s working environment.

Working Environment

MITA continues to invest in improving the work environment for its employees by creating contemporary spaces with upgraded technology and communication systems that enable collaboration and personal efficiency. In fact, MITA embarked on an extensive programme to refurbish its Head Office at Gattard House, Blata l-Bajda.

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7 cross-departmentaction teams

employees sponsoredfor their graduate

studies

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Corporate Social Responsibility

Malta Information Technology Agency (MITA) is committed to achieving tangible and sustainable fulfilment of its corporate social responsibilities and consistently encourages its employees to engage within the community to help others. To drive its corporate social responsibilities, MITA has set up an in-house Corporate Social Responsibility (CSR) Committee in July 2013. Since its set up, the CSR Committee organised several initiatives and fund raising activities to help various target groups in need. In particular, during 2013 the activities undertaken included:

a) Fund Raising Activitiesand Donations.

MITA provided financial assistance to the Volley Ball Marathon in aid of Id-Dar tal-Providenza, the Missionary Society of St. Paul in Pakistan, Inspire Foundation, Little Sisters of the Poor, St. Paul’s Home Hamrun, Malta Hospice Movement Balzan and the Foundation for Respite Care Services Dar il-Kaptan Mtarfa;

b) IT Equipment Donations.

MITA donated IT Equipment to Caritas Shelters, Malta Guide Dog Foundation, Puttinu Cares, Young Men Christian Association (YMCA), Dar Qalb ta’ Gesu’ Santa Venera and the Physically Handicapped Rehabilitation Fund (PHRF) Corradino Hill Paola;

c) Various Items Donations. Clothes, foodstuff, toys, car-seats, and books were donated by several MITA employees to the Ursuline Sisters Crèche of Angela House G’Mangia, the Ursuline Sisters Crèche of Triq Karm Galea Sliema, the Ursuline Sisters Crèche St. Rita Home Tarxien and St. Patrick’s Home Sliema;

d) Stationery Donations.

MITA organised a Back-to-School-Drive for the children residing at the Ursuline Sisters Creche Angela House in Gwardamangia and St. Joseph Home, St. Venera by collecting and donating various stationery items for the beginning of the academic year;

e) Technical Assistance.

MITA assigned human resources to provide on-site technical assistance to Puttinu Cares and the Young Men Christian Association (YMCA);

f ) Office Furniture Donation.

MITA donated Office Furniture to Dar Qalb ta’ Gesu’ Santa Venera;

g) Networking Equipment Donation.

MITA donated Networking Equipment to the Institute of Information and Communication Technology (IICT) at MCAST Paola;

h) President’s Fun Run.

MITA promoted the President’s Fun Run amongst its employees, many of whom participated, and also collected funds to donate towards the Istrina event;

i) Christmas Party for the children.

MITA organised a Christmas Party for children residing at the Ursuline Sisters Crèche of G’Mangia, the Ursuline Sisters Crèche of Tarxien and Fra Diego Institute of Hamrun;

j) Blood Donations.

MITA encourages its employees to donate blood by organising transport transfers from MITA to the Blood Donation Unit periodically.

Community


Missionary work in Pakistan Blood Donation

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Corporate Social ResponsibilityEnvironment

Renewable Energy Generation @ MITA

During 2013, the actual energy yield from the in-house 20 kW photovoltaic (PV) plant was approximately 35,000 kWh, which translates to €7,000 worth of savings on the electrical bill. In addition, the approximate saving of CO2 emissions for 2013 was 31 tonnes (tCO2e).

The table below presents the monthly energy yield from the existing PV plant and the respective revenue from Enemalta for 2013:

Power Usage Effectiveness (PUE) readings at the MITA Data Centre, Santa Venera

MITA actively monitors the power consumption of the Data Centre on a monthly basis and undertakes on-going initiatives to maximise the efficient use of energy.

The reporting mechanism adopted at the MITA Data Centre for monitoring power consumption is based on what is known as Green Grid – the international de facto standard - and is in line with the EU Code of Conduct for Data Centre Energy Efficiency.

MITA is accredited as an official Participant Member EU Code of Conduct for Data Centre Energy Efficiency. This Code of Conduct is a voluntary initiative aimed at informing and stimulating data centre operators in the reduction of energy consumption in a cost-effective manner, without hampering the mission-critical function of data centres. Participants are expected to follow the intent of this Code of Conduct and abide by a set of agreed commitments.

The metric used to calculate the energy efficiency of a data centre is Power Usage Effectiveness (PUE). PUE is determined by dividing the amount of power entering a data centre, by the power used to run the computer infrastructure within it. PUE is therefore expressed as a ratio, with efficiency improving as the quotient decreases toward ‘one’.

5,000

4,000

3,000

2,000

1,000

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€1,000

€800

€600

€400

€200

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Mon

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Rev

enue

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Total kWh in 10 months: 30,761 kWh (average consumption for 15 households)Total Revenue in 10 months: €6,150

MAR SEPMAY NOVJULAPR OCTJUN DECAUG

€796€861

€715€708 €746

€558 €597

€377€471

€323

2,791 2,9833,573 1,8843,9803,540 2,3534,304 1,6143,729

UtilityCompany

IT EquipmentPower

• Servers • Storage • Telco equipment

Total FacilityPower

Power •Switchgear •UPS •Batterybackup Cooling •Chillers •CRACs

Power in Power in

PUE

1.97


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Solar panels installed at MITA Data Centre

The chart below depicts a graphical representation of the monthly PUE for the MITA Data Centre, and the average ambient temperature for 2013.

It is worth noting the steady correlation between the average ambient temperature and the PUE. This is primarily attributed to the elevated use of cooling systems.

The table below portrays the PUE Rating and the level of efficiency as stipulated by Green Grid.

During 2013, MITA managed to reduce its electrical consumption by 80,000 kWh, thus reducing its carbon footprint by approximately 68,000 kg (CO2e).

PUE LEVEL OF EFFICIENCY3 Very Inefficient

2.5 Inefficient2 Average

1.5 Efficient1.2 Very Efficient

40

30

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77

Actual PUE Readings 2013 at MITA DC

JAN FEB MAR SEPMAY NOVJULAPR OCTJUN DECAUG

3

2.5

2

1.5

1

PUE

1.76 1.74 1.74 1.781.73 1.781.811.73 1.811.8 1.721.82

13.7 12.515.4

17.820.4

22.826.1 27.1 24.8 23

17.114.1

MITA Family Day

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Board Members’ Report

36

Board members Mr Tony Sultana (appointed on 23 April 2013) - Executive Chairman

Mr Anthony Borg (appointed on 23 April 2013)

Ing. Saviour Baldacchino (appointed on 23 April 2013)

Mr Joseph Noel Agius (appointed on 23 April 2013)

Dr Helen Borg Muscat (appointed on 23 April 2013)

Registered address Gattard House

National Road

Blata l-Bajda HMR 9010

Malta

The board members of the Agency present their annual report and the audited financial statements for the year ended 31 December 2013.

OverviewMalta Information Technology Agency (MITA) is the central driver of Government’s information and communications technology policy, programmes and initiatives. The Agency is responsible for the delivery and management of all programmes related to the implementation of information technology and related systems in Government with the aim of enhancing public service delivery.MITA also provides information and communications technology infrastructure services to Government. Additionally, the Agency promotes and delivers programmes aimed at enhancing ICT education and the use of ICT as a learning tool. MITA is also involved in initiatives aimed at proliferating the further application and take-up of information and communications technologies in society and economy.

Core ICT Services to GovernmentThroughout 2013, the provision of Core ICT Services to Government detailed by means of a contractual agreement between MITA and the Ministry for Economy, Investment and Small Business, continued to provide the basis for the provision of the core ICT infrastructure to Government.

Projects and ProgrammesThe delivery of specific projects and programmes provided a significant portion of the Agency’s business during the year. Specific programmes and deliverables included:

i) Student Placement Programme

MITA in collaboration with the Parliamentary Secretariat for Competitiveness and Economic Growth, has launched the Student Placement Programme for employers seeking temporary additional ICT and ICT-related human resources. In 2013, the Student Placement Programme was significantly improved and made more attractive to employers as the Government was once again co-financing 50 per cent of the students’ wages, together with additional services that were implemented to benefit employers and students.


For the year ended 31 December 2013

37

ii) Energy Benefit Vouchers

MITA implemented extensive changes to the Department of Social Security system (SABS) to cater for the removal of the physical vouchers, automation of the charitable organisation’s entitlement, and improvements in the data reconciliation processes between Department of Social Security and ARMS Ltd.

iii) Schengen Information System II

MITA played a key role in the development and the implementation of the Schengen 2 national system. This was considered to be a milestone for Malta as this system is mandatory for the country and its citizens to continue to enjoy the benefits of open borders with all 26 Schengen countries across Europe.

iv) eLearning

The rollout of the eLearning Solution across Malta’s 105 state schools is now complete, as is the training of around 6,000 clerical and teaching staff. With one login, 30,000-plus students and 6,000-plus teaching and clerical staff can access the eLearning platform, the school Management Information System, the Internet and the MS Collaborative tool.

v) Customs

MITA commenced the development of the core Import and Export modules to replace the current legacy Customs electronic system. The work is being done in close collaboration with MITA suppliers, who are providing software development services, and with the third party suppliers responsible for the enhancements of other Customs solutions that need to be integrated within the new Import and Export modules.

vi) Small Claims Tribunal

The Courts of Justice, in collaboration with MITA, launched a number of online forms intended to improve access to justice by simplifying small claims litigation in civil and commercial matters. Small claims of an amount not exceeding €3,494.06 can now be submitted online before the Small Claims Tribunal.

vii) SEPA (Single Euro Payment Area)

MITA in consultation with the Central Bank of Malta, has developed detailed technical guidelines to be used by public authorities in the development of SEPA compliant electronic credit transfers. By the end of 2013, all major public administration systems having the electronic payment transfer facility, including Treasury Pensions, Social Security Benefits Administration System, Agricultural and Rural Payments Agency System, School Grants Maintenance System, and HR Payroll System, had been upgraded to issue SEPA compliant payments.

viii) Manifesto Implementation System

In August 2013, MITA deployed the Manifesto Implementation System for the Office of the Deputy Prime Minister to monitor the status of 1,094 proposals. 500 officials across government have access to the system.

ix) Procurement of Services

MITA has developed an improved framework agreement for the procurement of application support and development services from third party suppliers. The improvements include the widening of the eligibility criteria that promote supplier participation, as well as the Chamber of Commerce’s recommendation to charge a fixed fee for services rendered instead of contracting hours.

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x) Migration from Windows XP

In 2013, MITA gave a greater impetus to the process of migrating Government PCs to the latest version of Microsoft Windows.

xi ) Next Generation Network for the Government

In order to maintain the best possible combination of performance, security and availability, MITA has initiated a process for the procurement of extremely fast fibre optic connectivity, complemented by cutting-edge, active equipment to ensure that the Government Wide Area Network maintains the pinnacle of industry standards.

xii) Security

Starting in 2013, MITA spearheaded a technology refresh in the areas of endpoint security, two-factor authentication and security information event collation for an investment close to €1 million in the coming five years. This refresh aims to capitalise on investments already carried out by the Government, as well as to enforce the principles of defence and protection closer to the source. Furthermore, MITA has successfully-completed the ISO 9001 and ISO 27001 3-year recertification audit following an intensive three-week audit.

xiii) Schools’ Infrastructural Upgrade

During 2013, MITA upgraded all 105 state schools’ network infrastructure. It also replaced all WAN equipment, effectively increasing performance to cater for new e-Learning solutions. This upgrade also saw a substantial improvement in the Internet service provided.

xiv) Government Internet Service

In order to meet the continually growing demand for Internet bandwidth within the Government, MITA signed a three-year agreement with GO p.l.c. for the provision of international bandwidth and routing services. As a result of this contract, MITA has increased the available bandwidth threefold and at a considerably lower cost than the previous contract.

xv) Schools Internet Service

MITA has also secured an advantageous contract with the University of Malta for the provision of Internet bandwidth for state schools and other educational institutions. MITA has achieved a considerable decrease in the recurrent costs, as well as a fourfold increase in the bandwidth provided, from 50Mbps to 200Mbps.

Financial ReviewIn spite of the tight Government budget allocations, the overall financial performance of the Agency was a positive one, with a reported surplus before tax of €180,847. The surplus attributable to normal operations amounted to €302,485. Whilst the net effect of the movement in provision for Treasury pensions and associated recoverability amounted to €159,033. Revenue from the provision of projects and ICT service to Government reached €29,389,783, down by 15% from 2012 results.

During 2013, MITA continued its investment programme to enhance and expand Government underlying infrastructure, with total investment for the year amounting to €698,154. Administrative costs decreased by 5% over 2012 as MITA continued in its efforts to manage and contain costs.

Corporate GovernanceThe Board Audit Committee supports the work of the Board in terms of overseeing the Internal Audit Office (IAO) whilst enabling the objective assessment of the performance of the Agency, its management and its internal and external auditors. The Board Audit Committee is currently chaired by Dr Helen Borg Muscat, with the other members being Mr Vincent Marmara and Mr Jurgen Zammit.


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The IAO primary aim is to ensure an independent disciplined approach in evaluating and improving internal controls while adding value to the Agency’s operations. During 2013, IAO carried out a number of audits and exercises including due diligence exercises, lessons learnt exercises, value for money audits, reviews of internal controls and independent reviews of NAO Audit Reports where MITA is mentioned.

The Compliance Management Unit (CMU) aims to provide effective assurance that the Agency complies with established policies. During 2013, CMU carried out a number of audits and spot checks focusing on specific processes against the requirements of ISO 9001 and ISO 27001.

Together these units ensure that MITA’s internal controls are strong and reliable, that its reporting arms are accurate, ethics are maintained, oversight is effective, risks are mitigated and investments are protected.

Board Members’ ResponsibilitiesThe Agency’s statute requires the board members to prepare financial statements for each financial year which give a true and fair view of the state of the affairs of the agency and of the profit or loss of the agency for that year, in accordance with the requirements of International Financial Reporting Standards as adopted by the EU. In preparing these the board members are required to:

- adopt the going concern basis unless it is inappropriate to presume that the agency will continue in business;- select suitable accounting policies and apply them consistently;- make judgements and estimates that are reasonable and prudent;- account for income and charges relating to the accounting period on the accruals basis;- value separately the components of asset and liability items; and- report comparative figures corresponding to those of the preceding accounting period.

The board members are responsible for keeping proper accounting records which disclose with reasonable accuracy, at any time, the financial position of the agency. They are also responsible for safeguarding the assets of the agency and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The financial statements of MITA for the year ended 31 December 2013 may be made available on the Agency’s website. The board members are responsible for the maintenance and integrity of the financial statements on the website in view of their responsibility for the controls over, and the security and jusridictions, where legislation governing the preperation and dissemination of financial statements may differ from requirements or practice in Malta.

This report was approved and authorised for issue by the Board Members on 16 July 2014, and signed on its behalf by:

Mr Tony Sultana Mr Anthony BorgExecutive Chairman Board member

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Independent Auditors’ Report

We have audited the accompanying financial statements of Malta Information Technology Agency, which comprise the Statement of Financial Position as at 31 December 2013, and the Statement of Profit or Loss and Other Comprehensive Income, Statement of Changes in Accumulated Fund and Statement of Cash Flows for the year then ended, and a summary of significant accounting policies and other explanatory notes.

Board Members’ Responsibility for the Financial Statements

The board members are responsible for the preparation and fair presentation of these financial statements in accordance with International Financial Reporting Standards as adopted by the EU. This responsibility includes: designing, implementing and maintaining internal control relevant to the preparation and fair presentation of financial statements that are free from material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances.

Auditors’ Responsibility

Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the board members, as well as evaluating the overall presentation of the financial statements.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

To the Members of Malta InformationTechnology Agency

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Opinion

In our opinion, the financial statements give a true and fair view of the financial position of Malta Information Technology Agency as at 31 December 2013 and of its financial performance and its cash flows for the year then ended in accordance with International Financial Reporting Standards as adopted by the EU.

Other Matters

The financial statements of the Agency for the year ended 31 December 2012 were audited byPricewaterhouseCoopers, who expressed an unmodified opinion on 5 March 2013.

Mr Manuel Castagna

for and on behalf ofNexia BTCertified Public Accountants

The Penthouse, Suite 2Capital Business Centre, Entrance C Triq taz-ZwejtSan Gwann SGN 3000Malta

Date : 16 July 2014

10

2013 2012

€ €

Revenue 29,389,793 34,440,953

Cost of sales (22,942,772) (27,221,315)

Gross surplus 6,447,021 7,219,638

Provision for cost of service pensions payable to Government (159,033) (154,167)

Administrative expenses (6,144,536) (6,470,741)

Operating surplus 143,452 594,730

Interest receivable

and similar income 37,395 56,772

Surplus before taxation 180,847 651,502

Income tax (164,299) (152,161)

Surplus for the year 16,548 499,341

Total comprehensive income 16,548 499,341

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Financial StatementsStatement of Profit or Loss and Other ComprehensiveIncome for the year ended 31 December 2013

2013 2012

€ €

ASSETS

Non-current assets

Property, plant and equipment 5,357,865 6,959,269

Investment in subsidiary 33,776 33,776

Deferred taxation 295,826 191,718

5,687,467 7,184,763

Current assets

Inventories 52,186 52,091

Trade and other receivables 6,799,318 5,558,696

Current tax recoverable 12,685 -

Cash at bank and in hand 5,258,035 9,559,247

12,122,224 15,170,034

Total assets 17,809,691 22,354,797

FUNDS AND LIABILITIES

Fund

Accumulated Fund 1,174,933 1,158,385

Total fund 1,174,933 1,158,385

Non-current liabilities

Trade and other payables 5,094,497 5,094,497

Provision for liabilities and charges 1,231,880 1,118,280

6,326,377 6,212,777

Current liabilities

Trade and other payables 10,147,828 13,453,505

Finance lease liabilities - 741,099

Current tax payable - 673,911

Provision for liabilities and charges 160,553 115,120

10,308,381 14,983,635

Total liabilities 16,634,758 21,196,412

Total funds and liabilities 17,809,691 22,354,797

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Statement of Financial Positionas at 31 December 2013

The financial statements were approved and authorised for issue by the Board Members on 16 July 2014, and signed on its behalf by:

Mr Tony Sultana Mr Anthony BorgExecutive Chairman Board member

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Notes

MITA

AN

NU

AL R

EPO

RT 2013

Annual Report 2013

Malta Information Technology Agency, Gattard House, National Road, Blata l-Bajda, HMR 9010, Malta

+356 21234710

[email protected]

www.mita.gov.mt

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MITA Annual Report 2013

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