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Mitchell Fawcett | Surprising and Delighting Your Community

Date post:02-Nov-2014
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  • 1. Surprising and Delighting Your Community 1 Mitchell Fawcett Motive Communications @mitchellfawcett Copyright Mitchell Fawcett 2014
  • 2. Value of Guest Loyalty 6 Stays Per Year $36,000 $200 x 3 Nights 10 Years of Loyalty Copyright Mitchell Fawcett 2014
  • 3. What do your customers value? What can your business offer? Copyright Mitchell Fawcett 2014
  • 4. Copyright Mitchell Fawcett 2014
  • 5. Copyright Mitchell Fawcett 2014
  • 6. Fight#FightIrritation Copyright Mitchell Fawcett 2014
  • 7. Copyright Mitchell Fawcett 2014
  • 8. Copyright Mitchell Fawcett 2014
  • 9. Copyright Mitchell Fawcett 2014
  • 10. Copyright Mitchell Fawcett 2014
  • 11. 11 Copyright Mitchell Fawcett 2014
  • 12. Copyright Mitchell Fawcett 2014
  • 13. Copyright Mitchell Fawcett 2014
  • 14. 14 Copyright Mitchell Fawcett 2014
  • 15. Copyright Mitchell Fawcett 2014
  • 16. Stalking Your Customers Copyright Mitchell Fawcett 2014
  • 17. Facebook Twitter LinkedIn Instagram Pinterest FourSquare Legit Sleuthing Copyright Mitchell Fawcett 2014
  • 18. Who to Surprise and Delight? New Customers Loyal Customers Customers with Past Complaints Customers with Milestones Social Influencers and Media Copyright Mitchell Fawcett 2014
  • 19. What do Community Managers Need? Listening Skills Excellent CRM Software Operational Integration Responsiveness Empowerment Time Copyright Mitchell Fawcett 2014

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