MitelOpen Solutions - What, Who, and Why
Mitel 2016
| ©2016 Mitel. Proprietary and Confidential.
Mitel Open Solutions
Expand your possibilities with flexible phones that are interoperable with a wide range of
third party platforms and cloud services
Just because you use one communication platform doesn’t mean that you want to be
locked into that brand for every single device or phone. With Mitel's Open Solutions
portfolio - including open standards desktop phones, conference phones and mobility
devices - you get the flexibility to choose the devices that best suit your needs and can
rest assured they will work with your third-party platform or cloud service provider.
With Mitel Open Solutions phones you get access to all the advantages and features of
one of the world’s largest and most SIP-compliant series of communication devices.
These devices are designed to deliver powerful functionality with any Open Standards
platforms like:
or any other SIP supporting platform.
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| ©2016 Mitel. Proprietary and Confidential.
What is Mitel Open Solutions?
• A complete portfolio of third party-compatible desktop devices, accessories,
conferencing solutions and mobility endpoints for the open standards (SIP) market.
• SIP-based solutions now dominate the communications landscape, addressing all
markets and verticals, from multi-national banks to your local florist shop.
• Deliver powerful functionality alongside soft-switches –Broadsoft, Metaswitch,
Lync/Skype for Business and Asterisk
• Interoperable with a wide range of
third-party platforms
• Leveraging Mitel’s 40+ years of consistent
innovation, Mitel is delivering one of the
world’s most interoperable, high quality
SIP compliant series of telephones.
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| ©2016 Mitel. Proprietary and Confidential.
Why Mitel Open Solutions
• Quality Products
• Customers simply love the Aastra phones, so they’re easier to sell.
• The enterprise grade/solid build quality is very reliable which reduces
support costs for our resellers.
• Simple programming interface and built-in diagnostic capabilities ensure
smooth installations and quick problem resolution.
• Increase customer acquisition and retention.
• Interoperability
• Supported on the largest call control platforms in the world including
Broadsoft, Metaswitch, Microsoft Lync/SfB, and Asterisk platforms.
• Mitel is a Broadsoft Premier Partner and maintains Metaswitch Accreditation
• The Aastra phones have built-in EHS headset support.
• Ensuring ease of installation and feature support.
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Mitel Open Solutions – but Your Brand
• Service Provider Branding
• The phones are uniquely made with Service Provider branding in mind!
• A replaceable logo plate on the front of the phone allows service providers
to keep their logo in front of customers.
• Even the splash screen on displays of the phones can be custom branded
through the RCS service.
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| ©2016 Mitel. Proprietary and Confidential.
Mitel Open Solutions - Portfolio
• Broad Portfolio
• Advanced SIP phones and accessories
• Analog desk phones
• Exclusive MiVoice Conference Phone.
• Differentiated SIP DECT solution provides an
easy to install wireless voice solution for the
smallest to the largest enterprise customers.
• For Microsoft Skype for Business / Lync
customers, Mitel provides devices optimized for
Microsoft Enterprise Voice environments.
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| ©2016 Mitel. Proprietary and Confidential.
SIP TERMINALS6800 Series
| ©2016 Mitel. Proprietary and Confidential.
Enterprise Grade
• As an enterprise grade product the Mitel
SIP Phones targets a variety of global
enterprise markets
• Perfectly designed for IP Centrex
business offerings, it brings real value to
Service Providers for a reliable and long
term business model
• With a focus on security, the 6800 series
has many advanced security features to
help protect user’s credentials and
conversations
• With Mitel’s redirection and configuration
service (RCS), zero-touch installation for
mass deployments can be handled
centrally and efficiently.
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Value
Premium GigE 4.3” Color LCD6869
Entry GigE6865
Basic6863
Standard GigE 3.5” Color LCD6867
Functionality
Keyboard
Modules
Accessories
Mitel 6800 Portfolio Overview
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K680i
M685i
M680i
6873Executive
GigE 7” Touch LCD
| ©2016 Mitel. Proprietary and Confidential.
Mitel 6800 Series SIP Phones
Basic
Features
•Monochrome
Display
•Wideband
Speakerphone
•10/100 Ethernet
•Low Power
(Class 1 POE)
6863Standard
6869
Features
•4.3” Color Display
•4x12 Soft-Labeled
Buttons
•Enhanced WB
Speakerphone
•Gigabit Ethernet
•1 USB Headset Port
•Analog Headset
Support (4-pin)
•EHS/DHSG Headset
Support
•Gigabit Ethernet
Features
•7” Color Touch Display
(Capacitive)
•Cordless Handset Capable
with Charging contacts
•Enhanced WB Speakerphone
•Embedded BT / Mobile
Integration
•1 Powered USB Port with
USB Headset support
•Gigabit Ethernet
•POE Class 3 (Capable of
Class 4 PoE+)
Executive
6873
Features
•3.5” Color Display
•4x6 Soft-Labeled
Buttons
•Wideband
Speakerphone
•1 USB Headset
Port
•Analog Headset
Support (4-pin)
•EHS/DHSG
Headset Support
•Gigabit Ethernet
6867Entry ColorEntry GigE
6865
Features
•Monochrome
Display
•Wideband
Speakerphone
•Gigabit Ethernet
•Analog Headset
Support (4-pin)
•EHS/DHSG
Headset Support
•Low Power (Class 1
POE)
NEW 2016
| ©2016 Mitel. Proprietary and Confidential.
6863 Highlights – Low Cost SIP Phone
• Monochrome LCD
• 128x48 pixels graphical display
• 2 x 100Mb Fast Ethernet Ports (LAN/PC)
• PoE Class 1 (~3.5W)
• Hard Keys
• 2 Line Keys (With LEDs)
• 2 Line support
• 4-way Navigation Key with Select/OK
• Wideband Speakerphone & Handset
• 2-Angle Reversible Stand (35° & 60°)
• Wall-Mount Support with Accessory
• Detachable Logo Plate, Branding options
• NO Headset Support, NO Ext Modules
• 3 Programmable Keys (No LED)
• Pre-programmed for Callers, Redial, Transfer
• Can be reprogrammed for other features
• Paper-label as an option
| ©2016 Mitel. Proprietary and Confidential.
6865 Highlights – Entry Level GigE
• Monochrome LCD with Backlight
• 128x48 pixels graphical display
• 2 GigE Ethernet Ports (LAN/PC)
• PoE Class 2 base phone
• Dynamic PoE class change with M685 module
(stays at Class 2 with M680 modules)
• Hard Keys
• 2 Line Keys with LEDs
• Up To 9 Lines with LEDs
• 4-way Navigation Key with Select/OK
• 8 Programmable Keys with LEDs
• Wideband Speakerphone & Handset
• Headset Support (Modular 4-PIN &
DHSG/EHS port)
• 2-Angle Reversible Stand (35° & 60°)
• Wall-Mount Support with Accessory
• Key Extension Module Support
• Detachable Logo Plate, Branding options
| ©2016 Mitel. Proprietary and Confidential.
6867 Highlights – Mid-Range Color SIP Phone
• Color 3.5” QVGA 320x240 pixel TFT display
• 2 GigE Ethernet Ports (LAN/PC)
• PoE Class 2 base phone
• Dynamic PoE class change with modules
• Hard Keys
• 2 Line Keys with LEDs
• Up To 24 Lines with LEDs
• 4-way Navigation Key with Select/OK
• 6 Programmable SoftKeys, with LEDs (up to 20)
• 4 Programmable context sensitive Keys (up to 18)
• Customizable Function Hard Keys
• L3, L4, DND, voicemail, CFD etc with keycaps
• Wideband Speakerphone & Handset
• Headset Support (Modular 4-PIN & DHSG/EHS port)
• 2-Angle Reversible Stand (35° & 60°)
• Wall-Mount Support with Accessory
• USB 2.0 Type-A Jack
• Extension Module Support
| ©2016 Mitel. Proprietary and Confidential.
6869 Highlights – Mid/High-Range Color SIP
• Color 4.3” 430x270 pixel TFT display
• 2 GigE Ethernet Ports (LAN/PC)
• PoE Class 3 base phone
• Hard Keys
• 2 Line Keys with LEDs
• Up To 24 Lines with LEDs
• 4-way Navigation Key with Select/OK
• 12 Programmable SoftKeys, with LEDs (up to 40)
• 5 Programmable context sensitive Keys (up to 24)
• Customizable Function Hard Keys
• L3, L4, DND, voicemail, CFD etc with keycaps
• Wideband Speakerphone & Handset
• Headset Support (Modular 4-PIN & DHSG/EHS
port)
• 2-Angle Reversible Stand (35° & 60°)
• Wall-Mount Support with Accessory
• USB 2.0 Type-A Jack
• Extension Module Support
| ©2016 Mitel. Proprietary and Confidential.
Mitel 6873 – NEW Executive High-End Model
• Mitel 6873 SIP phone will extend the
6800 Series family by delivering a
high-end Executive Level device
• 7” capacitive touchscreen technology
• Embedded Bluetooth 4.0 module
• Bluetooth Headset Support
• Built-in charging features for optional
Bluetooth cordless handset
• New Mitel User Interface!
• Shipping Q1-2016
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| ©2016 Mitel. Proprietary and Confidential.
Mitel 6873 – Executive High-End Model
• Color 7” Touch Display (800x480 px)
• 2 GigE Ethernet Ports (LAN/PC)
• PoE Class 3 (support for PoE+)
• Keys
• 48 softkeys over 6 pages
• 30 context-sensitive softkeys, 6 pages
• 2 Line hard keys with LEDs
• Up to 24 SIP accounts supported
• Key-caps for Customizable Function Hard Keys
• 1 x USB 2.0 powered Type-A jack
• Embedded Bluetooth 4.0 Wireless
• Enhanced WB Speakerphone
• 2-Angle Reversible Stand (35° & 60°)
• Headset Support
• USB Headsets
• Bluetooth Headset
• Extension Module Support
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| ©2016 Mitel. Proprietary and Confidential.
Extension Modules – M680
• M680 Key Ext Module
• Supported on the 6865, 6867 & 6869
• 16 programmable keys with LEDs
• Paper insert labeling
• Intended to be a low-cost option to add
more programmable keys
• Daisy chain up to 3 modules
• Powered from the Mitel phone; no
separate power adapter required
• 6865 maintains PoE Class 2 with 3
M680 modules connected
• 6867 automatically changes PoE Class
from 2 to 3 when M680 connected
| ©2016 Mitel. Proprietary and Confidential.
Extension Modules – M685
• M685i LCD Ext Module
• Supported on the 6865i, 6867i & 6869i
• Color Graphical display
• 28 Hard keys with LED
• Three pages of 28 programmed keys
• Intelligent design changes the 6865i &
6867i phone PoE Class when connected
• Daisy chaining with M680i module for up to
3 modules.
• Powered from the Mitel phone; no separate
power adapter required
| ©2016 Mitel. Proprietary and Confidential.
Keyboard
• K680 Detachable Magnetic Keyboard
• Supported on the 6867 & 6869 models
• Magnets for the phone-side interface
included in package
• QWERTY, QWERTZ, AZERTY versions
• Powered by the phone
• No batteries
• No charging
• No cords
• Not wireless
• Not USB
| ©2016 Mitel. Proprietary and Confidential.
Accessories Roadmap
• Noise Cancelling Corded Handset (for all models)
• WiFi adapter with phone-side provisioning wizard on 6869 & 6873 models
• Bluetooth USB dongle (for 6867/69) to support BT headsets
• Bluetooth speakerphone (for 6869/6873) – Available on 6867 via BT
dongle
Noise
Cancelling
Corded
Handset
WiFi
Accessory
Bluetooth
USB
Dongle
USB &
Bluetooth
Speakerphones
| ©2016 Mitel. Proprietary and Confidential.
Wall Mount
• Wall Mount
• Harmonized mount for all 3 models!
• 2-piece slide & lock design for
simple installation
• 2-fixed phone angles (10º/20º)
• Telco wall plate support
• Direct wall mounting holes
• Screw lock features to prevent theft
• Includes short Ethernet cable
Fits all 3 phones
Attaches in same
way as stand
Security Screw Lock Hole
Telco
Wall Plate
Support
Direct wall mount holes x4
| ©2016 Mitel. Proprietary and Confidential.
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Mitel Lync Desktop IP Phones - Optimized
Lync Optimized Business Phones
(also called: Lync Phone Edition or “Aries”)
• Runs Lync Phone Edition software built
and maintained by Microsoft that fully
integrates with Lync server software
• Operates with Lync Server 2010 and
2013
• Firmware developed by Microsoft for
Mitel 6725 Lync phones
• Exclusively supports Lync
• Work with Lync Client in “Better
Together” mode
• Easy to deploy (via Lync)
• Also supported on Skype for
Business
Mitel 6725 Lync phones
Mitel 6721 Lync phone
| ©2016 Mitel. Proprietary and Confidential.
SIP DECT SOLUTIONS
| ©2016 Mitel. Proprietary and Confidential.
• Enterprise-grade wireless network solution using DECT technology
• Targeted for corporate and campus mobility
• Minimalistic HW solution – only base stations (RFPs) and LAN access
• SIP backend interface to 3rd party SIP Call Managers (and Mitel)
• SIP-DECT technology provides• Enterprise grade voice quality
• Seamless handover
• Encryption
• Messaging & Alerting
Mitel SIP-DECT® is …
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| ©2016 Mitel. Proprietary and Confidential.
SIP-DECT – where mobility counts
• Targets SMB up to Large Enterprise
• Suitable for a wide range of deployments
• Office buildings
• Hospitals
• Hotels
• Cruise Ships
• Retail Stores (Clothing, Housewares)
• Logistic warehouses
• Industry/Manufacturing
• Medical practices
• Seniors care / Retirement homes
• ..
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| ©2016 Mitel. Proprietary and Confidential.
SIP-DECT 6.0 – Simplified Licensing
• Streamlined and competitive product portfolio for the global Mitel
• Reduces SKUs and licenses to simplify sales and logistics for partners
• Small office deployments support – no license needed
• up to 5 DECT base stations, basic messaging included
• SME deployments - system license based on network size
• scalable up to 250 base stations and 512 DECT Phones
• Large Enterprise deployments – on Linux Server or VMware and system license,
• scalable up to 4096 DECT base stations and 10000 DECT Phones
• Value-add Feature Licensing
• Enhanced Messaging
• Locating Service
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| ©2016 Mitel. Proprietary and Confidential.
Mitel 600 DECT Phones
• Core features for Mitel DECT Phones
• Colour TFT display (2” - 176 x 220 dots)
• Hands-free speakerphone
• Message & Alerting applications
• Mitel 612 DECT Phone – entry level
• Mitel 622 DECT Phone – business
• Bluetooth, side hard keys, vibrate ringer
• Mitel 632 DECT Phone – industrial IP 65
• Ruggedized, dust and water ingress protection, alarm hard key, man-down detection, escape and no-movement alarm
• Mitel 650 DECT Phone* – business with HD-Voice
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*not available in all countries
| ©2016 Mitel. Proprietary and Confidential.
Mitel RFP DECT Base Stations
• Indoor RFPs
• RFP 35 IP – Indoor DECT base station
• RFP 43 WLAN* - Indoor dual-mode base station
• DECT for voice
• WLAN 802.11a,b,g,n for data
• Outdoor RFPs
• RFP 36 IP – Outdoor DECT base station
• IP 65 certified protection rating
• Extended temperature range support
• Internal antennas
• RFP 37 IP – Outdoor DECT base station
• External antennas (dipole or directional)
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*not available in all countries
| ©2016 Mitel. Proprietary and Confidential.
• SIP-DECT on external call managers
• Additional business opportunities
• Single wireless platform compatible with
multiple 3rd party solutions
• Only one time training costs
• Opens business opportunities for
mobility RFQs
• Service Provider needs addressed
• New channel opportunities
• Complements the Mitel SIP-Phones
• Ease of service provide deployment
with Cloud-ID functionality
• 3rd party Call Managers Supported
• Microsoft Lync/Skype for
Business
(with Audiocodes SPS for Lync)
• Avaya CS1K
• Avaya CM/SM
• Cisco CUCM
(1st install done, certification
planned)
• Broadsoft BroadWorks
• Metaswitch CTS
• Asterisk
• Kamailio
SIP-DECT solution for Open SIP Market
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| ©2016 Mitel. Proprietary and Confidential.
SIP-DECT – Microsoft support
• Mitel’s SIP-DECT mobility solution in combination with AudioCodes media
gateways permit DECT handsets to be integrated into Microsoft® Lync™ and
Skype for Business
• Users who are in an active call on their Mitel 600 DECT Phone are indicated as
“busy” in the entire Lync infrastructure
• Caller ID and Caller name transmitted
• Parallel ringing on Lync client and Mitel 600 DECT Phone
• Call waiting
• Call hold, Call park and Call transfer
• Access to directory via LDAP
• CTI with SPS dialer
• Message waiting indication (MWI)
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| ©2016 Mitel. Proprietary and Confidential.
New Mitel DECT Products
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• Industrial Grade 632 DECT Handset – now available!
• Ruggedized IP65 class protection
• 2” Color TFT display scratch resistant display
• Man-down, no movement and escape alarm capabilities
• Hands-free speakerphone
• Bluetooth & 2.5mm headset connector
• Message & Alerting applications
• Single Cell DECT Solution - Coming in Q1-16
• Target lower end SMB
• Up to 20 handsets, 3 repeaters
| ©2016 Mitel. Proprietary and Confidential.
MiVOICE CONFERENCE PHONE
| ©2016 Mitel. Proprietary and Confidential.
Mitel MiVoice Conference Phone
• Evolution in audio conferencing phones
• Simple, stylish design
• Simple meeting room experience with
One Button access to:
• Multi-party audio conferences
• In-room presentation delivery
• Cloud-based collaboration services
• Makes meetings more productive
• Exceptional audio performance
• Tight integration with collaboration tools
• From the personal office to the Boardroom
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| ©2016 Mitel. Proprietary and Confidential.
Audio ConferencingIn-Room Presentation
Management and Display
Collaboration
Portal
Mitel MiVoice Conference Phone
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A Conference Phone Designed to
Make Meetings Simple
| ©2016 Mitel. Proprietary and Confidential.
Exceptional Audio Experience
• Utilizes Wideband Audio
• Delivers crisp, clear audio to
all participants on the conference
• Array of 16 Microphones
• Allows for 360-degree seamless
sound pickup from up to 12 feet away
• Patented Beamforming Technology
• Reduces distracting background
room noise for far end voice clarity
• All come together for superior audio performance that makes conference calls as
productive as being in the same room
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| ©2016 Mitel. Proprietary and Confidential.
Why Voice Clarity Is Important
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REDUCED DISTRACTIONS
• Background noise is
minimized and does not
complete with the active
speaker
PARTICIPANT VOICE
RECOGNITION
• Once conference participants
are known -eliminates having
to ask who is speaking
IMPROVED PRODUCTIVOTY
• Creates a seamless meeting
experience so that attention
remains focused on the topics
being discussed
REDUCED LISTENER
FATIGUE
• Participants do not need to
strain through garbled
audio to understand what is
being said
| ©2016 Mitel. Proprietary and Confidential.
Integration With Business Collaboration
• “Central Hub” for Displaying Materials
• Easily access, view & collaborate on
documents, drive in-room presentations
and access cloud-based services
• Including documents not presently in the
room through cloud-based storage
services
• One Button Access to Collaboration
• Access web-based collaboration services
& display content to everyone in the room
• Makes meetings simple – especially
Mitel MiCollab sessions
• No more fussing at the beginning of meetings for it is always connected – simply decide
how you want to collaborate
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| ©2016 Mitel. Proprietary and Confidential.
Why Integrated Collaboration Is Important
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ACCESS CLOUD SERVICES
• Easy accessing of
documents through cloud-
based storage services
FREE UP THE LAPTOP
• Eliminates having a
participant’s laptop tethered to
a projector
for an entire meeting
PRESENT via BYOD
• Provides a simple method for
embracing Bring Your Own
Devices (BYOD), such as
Tablets, in the conference
room
CABLE FREE DISPLAY
• No more fussing with
cables at the beginning of
meetings or passing a
cable around the table
| ©2016 Mitel. Proprietary and Confidential.
MiVoice Conference Phone Platform
• Google® Android™-based O/S
• Ability to evolve solution to address
future meeting room trends / demands
• Dual 1 GHz processor core with hardware
video acceleration
• Video-ready hardware built-in
• User interface access via 7-inch,
high-res multi-touch display
• Provides one button access
to embedded functions
• Access to Corporate directory
through LDAP / Active Directory
• Delivers native interoperability with a variety of communications platforms
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| ©2016 Mitel. Proprietary and Confidential.
Audio Conference Performance
• Built-in four-party audio bridge
• Wideband (HD) audio support
• 150Hz - 22kHz audio reproduction
• Provides crisp, clear audio that
reduces listener strain
• Array of 16 microphones utilizing
Beamforming Technology
• Focus on Active Speaker and
virtually eliminates room noise
• 12 foot pickup range minimizes the
need for external microphones in most
deployment scenarios
• Support for External Wireless Microphones
• Extends deployment options to larger meeting spaces
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| ©2016 Mitel. Proprietary and Confidential.
3rd-Party Interoperability Support
• MiVoice Conference Phone delivers native interoperability with the following
3rd-party communications platforms
• Avaya® Aura™
• Avaya® Session Manager
• BroadSoft® Broadworks™
• Broadview Networks Silhouette
• Cisco® Call Manager
• Unify® OpenScape™ Voice
• Asterisk
• Metaswitch
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| ©2016 Mitel. Proprietary and Confidential.
MITEL SIP FIRMWARE
| ©2016 Mitel. Proprietary and Confidential.
SIP 4.2 - New Phone User Interface
With SIP firmware release 4.2 for the 6800 SIP phones, Mitel releases a brand
new and modern User Interface (UI) for color display models.
The UI has been redesigned to improve clarity and ease-of-use and has been
engineered to ensure the user experience is instantly familiar.
SIP Phones supported:
• Mitel 6867
• Mitel 6869 and the new
• Mitel 6873
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Design leverages best practices from the
mobile world including consumer
applications.
Harmonized User Experience between Mitel
mobile device apps, PC applications and
devices.
| ©2016 Mitel. Proprietary and Confidential.
Need more information?
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• Datasheets - www.mitel.com
• Products Business Phones IP Phones
• Products Business Phones DECT Solutions
Mitel SIP-DECT
• Latest SIP Software & Technical Documentation -www.miteldocs.com
• Desk Phones Mitel 6800 SIP (R4.1.0.2038
SP2)
• Mobility SIP-DECT (R6.1)
• Mitel Open Solutions Info -http://www.mitel.com/solutions/open-solutions
• Contact your Mitel Partner/Reseller
• Email [email protected] for general questions
Powering Connections