• Emergency exit and arrangements.
• Mobile phones switched off.
• Toilets.
• No smoking.
Housekeeping
Welcome aboard!� Welcome to MITIE
� You are now part of an incredibly successful organisation Mitie Group plc
� MITIE Group plc is a FTSE 250 company which employs over 50k + employees in over 100 offices
� Proud of its history – founded in 1987 – rapid growth
� 5 divisions: Facilities Management (includes MCES), Property Management, Asset Management, Strategic Outsourcing, Overseas and Emerging Markets.
Induction� To help you integrate into MITIE - You should have at least the following
� Local induction to site/office/job – your line manager should do this.
� MITIE 1-Day Induction
� If you don’t know something, …Just Ask!
The Role of the HR Function� The HR function is divided into 4 regions
� Scotland/Ireland
� North/Midlands
� South West/South East
� London
� Head of HR – Chris Townsend
� based in 10 Brook Office Park (Emersons Green)
� Within each HR region there is
� HR Business Partner
� HR Managers
� Shared Service Centre – HR Support
� Dedicated team of HR Advisors providing front line HR advice to MITIE Managers
� Helping our Managers ‘Manage’ effectively
� Step by step guidance on all HR related issues
� Absence, Disciplinary, Redundancy, Grievance etc
� Team Structure:
� SSC Manager
� Team Leader
� 5 HR Advisors
� Open Mon-Fri, 9am-5pm, Tel: 0870 609 3966
Employee Services� Head of Employee Services – Stephen Funnell
� 2 centres – Bristol / Manchester
� Employee Service Manager – Adrian Evans Employee Services Deputy Manager – Maria Dunbar
Employee Services - Administration Team deal with the maintenance of employee payroll records up to gross on SAP and administration relating to items such as the following:-
� Offer letters/contracts
� New starters & RTW Compliance
� Recruitment advertisement
� Maintenance of personnel files
� Group Payroll Manager – Paul McGuinness Employee Services - Payroll Team deal with the maintenance of employee records from gross to net on SAP and the processing of timesheets, technical enquiries, year-end inculidng P11d’s and correspondence with HRMC.
� 1 Payroll Manager in Bristol – Janina Rodd
� 1 Payroll Manager in Manchester – Anne Hollywood
� Benefits Team
� System, Controls and Reporting Manager– Sarah Godfrey Employee Services – system, controls and reporting team are responsible for delivering system enhancements, Employee Services compliance, bespoke reporting, data cleanse and BAU support.
Booking Leave� For full information see the MITIE Employee Handbook
� Holiday year : 1st April - 31st March � No allowance to carry forward untaken holiday
� Holiday requested to be made on Leave Request form –MG(F)505
� Request not authorised until line manager has signed
� To be sent to central HR admin by Mail or scanned to shared email in-box (preference)
� Paternity/Adoption leave form – MG(F) 507
Reporting Sickness� For full information see the MITIE Employee Handbook
� Must notify line manager on first day of incapacity at the earliest opportunity � Should try to give indication of expected return date� Notification to be made personally� Text messages are unacceptable� Un-notified absence – treated as unauthorised / unpaid
� If incapacity extends to more than 7 days � Medical certificate required� Notification of continued incapacity once per week thereafter
� Return to work � Completion of Self Certification form MG(F)506 and Leave Notification form MG(F)505 (if appropriate)
� Return to work interview with line manager
Personal Details� Any change in personal details needs to be amended by completing – Staff Change of Details form MG(F)504 – and returning to central HR admin
� Name
� Address
� Telephone numbers
� Personal email address
� Marital status
� Next of kin
� Emergency contact
� Banking details
� Change form must be signed
Pension/Private Health/Life Cover
� Pension/Private Health Care � Entitlement detailed in terms & conditions
� 6 months service before invited to join
� The intakes is every month after 6 months service
� Benefits team will send employees invitations to join the schemes (where appropriate)
� Your responsibility to complete the necessary documentation and return to the benefits team.
� Life Cover � Open to all employees, form sent out with offer letter
� Your responsibility to complete and return to the Benefits team
� If not returned – will not be covered
Investors in People� We are proud to have the Investors in People (IIP) accreditation
� IIP obtained for all divisions and specialist companies within MCES in 2007
Performance & Work StandardsPerformance Standards
� World- class service� Clear communication� Personal integrity� Working with others� Commercial awareness
Work Standards
� Technical expertise� Company procedures� Presentation and image� Reliability
Employee Benefits
� A company called Asperity provide a comprehensive benefits package to MITIE employees.
Benefits include:
� Fantastic discounts, offers and competitions for our employees. Discounts will be available
with over 1500 retailers, both offline and online, examples include:
10% off at Comet, 20% off at food outlets such as Upper Crust, Burger King, Millie’s Cookies,
Delice de France, 15% at Halfords, 10% at Mothercare, Malmaison Hotels (special weekend rate
of £59), 20% at Tickets4You
Reloadable cards with Asda, Sainsbury’s (both 5% off all groceries), Top Shop, Top Man,
Burton, Dorothy Perkins, Debenhams, House of Fraser, Evans, Miss Selfridge (all 10% off)
Discounted gift vouchers such as M&S (5% off), Thomas Cook (5% off), Boots (7.5% off), Habitat
(9% off), Iceland (7.5% off), HMV (9% off), Argos (5% off), Homebase (7.5% off)
Healthcare cash plan
Bikes to work scheme and Big Instore Card (local high street discount card) launching in 2010
Childcare vouchers� Childcare voucher scheme:
� Save up to £1,195 per year
� Sacrifice part of your pay for vouchers
� Pay for registered childcare;
� Available for children up to 15 years old
� Tax-free and National Insurance free.
Save As You Earn� Government sponsored three year scheme which operates on an annual basis
� An opportunity to save direct from pay on a regular basis with an option to buy shares in MITIE
� A SAYE contract is set up with Halifax Bank Plc, contributions accumulate interest over a period of three years and a tax free bonus at the end
� Eligibility after six months’ continuous service
� You can choose how much you save (from £5 to £250) per month
Saving made simple!
MITIE Stars award
� MITIE Stars recognises and celebrates the excellent work that our colleagues carry out daily
� This is an opportunity for both client and colleague to nominate those who consistently deliver exceptional service
� Details of how to nominate can be found- On the intranet or website- [email protected] - Call on 0845 408 4065- Contact your HR department
MITIE Skills Centres� 7 Skills Centres across the UK in:
� Bristol, Manchester, Birmingham, Ipswich, London, Sunderland and Airdrie.
� Over 500 students are currently studying on nationally recognised vocational courses in construction.
The Real Apprentice� There are over 343 apprentices employed across the business -many from the award winning Real Apprentice scheme.
Charity� We support regional charities
� MITIE pirates taking on the MITIE marauders
in a dragon boat race in Bristol
last year for the charity CLIC Sargent
It’s not just about donating money,
we also give our time.
� For more information on ways to get
involved contact your local
office manager or HR Manager
Equality and diversityWhat we do and why we do it?
Equality is about ‘creating a fairer society, where everyone
can participate and has the opportunity to fulfil their
potential’ (DN, 2004);
What we do
� Develop people’s talent, whilst recognising their differences;
� Treat people fairly and equally, accepting their diversity;
� E&D policy is available and communicated via intranet;
� We offer comprehensive diversity training packages.
Why we do it
� We’re passionate about helping people reach their full potential, the more successful they are, the more successful we are.
Equality and diversityResponsibilityResponsibilityResponsibilityResponsibility
� Everyone in the company has a role to play in promoting diversity and eliminating discrimination. We all have theresponsibility to behave with respect and considerationtowards everyone we come into contact with in the courseof our employment;
� We all benefit from working in a diverse, fair, inclusiveenvironment, it is essential for the future success andprosperity of the company.