Protecting The Customers Product Dependability

Systematic Process & Procedure Accuracy

Process Cross Checking – System ReviewRisk Assessment

We have a promise to meet and perhaps exceed the customers expectations Drivers must “Lead By Example” and execute the process better than the competition.We all must be the example to follow when it comes to being efficient and professional in everything we do! Hay! That is how Coastal Does it!We have a partnership with our customers and we all have to following their polices, procedures and expectations as well as our own and it has to be flawlessly executed. We need to keep our equipment in good condition by taking care of it and carefully inspect for problems that may impede our progress for best Customer Service and Safety.Customer service starts with being kind, considerate, and respectful, it is our function and corporate responsibility to protect the integrity of our customers product reliability .

How do we do this?

The first rule of business is to be Safe and The first rule of business is to be Safe and Productive so we all profit!Productive so we all profit!

Mixes, Contaminations, and Spills can Mixes, Contaminations, and Spills can potentially result in injuries and property potentially result in injuries and property damage that could lead to large revenue damage that could lead to large revenue losses and a rising insurance costs.losses and a rising insurance costs.

Loss of Customer Confidence.Loss of Customer Confidence. Loss of Customer Business.Loss of Customer Business.

Loss of station business and reputation to our customer makes us look Unprofessional!

Cost of pumping-out a Mix and/or Contamination then too re-establish product integrity through a second delivery

Cost of downgraded productPossible damage to customer vehicle enginesLost time for trucksAdministration costs Loss of pride and reputation to Coastal that makes us all look

Unprofessional; in addition but not limited too the confidence in the perpetrator of the unloading challenge baring the fault and we all of fail.

You tell me!Poor lighting? Poor lighting?

Inattention & Being in a “HURRY” ?Inattention & Being in a “HURRY” ?

Tank poorly marked?Tank poorly marked?

Distractions – Lack of Cross Checks – Cell Phone?Distractions – Lack of Cross Checks – Cell Phone?

Wrong delivery site?Wrong delivery site?

Personal problems?Personal problems?

Load the correct product, Cross Check!Check BOL before leaving, Cross Check!Check product tags on the vehicle, Cross Check!Go to the right Location and check in with attendant to confirm the

address; especially, if you are not sure of the address!Check product tags, rings and ID CollarDouble check before product flows is started and finished.Double check after delivery through tank measurements before and

after to verify the products were delivered properly through the quantities delivered

WHAT CAN YOU ADD TO THE LIST ?

Initial each product on BOL after loading to ensure proper product types, quantities and location are available.

Check BOL against product tags on vehicle and quantitiesCheck product tags in fill box and note the storage capacityLook at each end of hose to see if it is connected properlyDouble check before opening outlet valveKnow the storage tank size, get the monitor readings and

compare to stick readings for accuracy.Success takes time, have patience

Stop the product flow If Super goes into the Regular or Midgrade, complete compartment

and report (Downgrade) If Regular goes into the Super, stop delivery and report (Mix)Notify the station operator of the error after you have secured your

area and all flow has stoppedContact Dispatch so it can be conveyed to your Facility ManagerMake notification on a delivery error report and get further

instructions on any other written notification necessary.Report all incidents, no mater the type or size (Immediately)

Pre-trip Inspection

Always stay within 25 ft. of control valve while observing your delivery operation and do not use cell phone while delivering, it’s a distraction and compromises the integrity and safety of the delivery.

Double Check compartment size and type of product before opening valve trailer to storage.

Cone off and protect area

Make certain all product will fit into storage and that they are properly marked.

Verify fitting is tight on fill

Open gate valve to 50% slowly, then to 100% if no leakage.

Drain delivery hose properly and with proper body mechanics.

Protect area at all times and cross check operation to insure a safe delivery.

Treat the equipment as if it were Treat the equipment as if it were your ownyour own

Report any damaged equipment Report any damaged equipment before it failsbefore it fails

Damaged equipment works Damaged equipment works against our productivity and our against our productivity and our department’s imagedepartment’s image

Do not leave damaged Do not leave damaged equipment for the next driverequipment for the next driver

Worn and damaged equipment Worn and damaged equipment looks unprofessional to us and looks unprofessional to us and sends a negative impression to sends a negative impression to our customersour customers

Please don’t drop the female ends

Please don’t drag the male ends

Plan your delivery set-up and disconnect of equipment wisely

Please Do Not take equipment from other vehicles.

Place your equipment into storage with care and insure they are secured.

Card up with the proper PULL-POINTS, cross check the numbers and confirm before you load. (Look at the pull point numbers, product type, destination, quantities, time windows) and go slow but determined.

Make sure your compartments are empty before loading, cross check the sight glass and product sensors, the green Ball in the sight bubble on the loading/discharge head with the internal valves open. If there is product you can contaminate the product you are loading as well as taking the chance of overloading your compartment and having a DOME OUT This could cause a fire and/or explosion that could potentially result in death and is considered to be one of the most dangerous situations a driver can have happen to them during a loading operation.

Make Sure The product that is being loaded to each compartment is the proper type and amount for the size of the compartment and from the description on the dispatch sheet. Cross Check! All types and insure accurate loading.

Make sure the (compartment's) you are loading are the same loadable scalable quantities on the trailer and cross checks them to the quantities that you preset on the meter. Cross check and confirm the correct results before you press the start button. Product type, Product amount. Also look at the dispatch page as a Cross Check Also Prior to hitting the start button.

DO NOT preset a larger amount to speed the loading process by stopping the loading process, changing compartments, and restarting the process. This is an illegal loading operation and can result in you and the company being locked out by the shipper for Life. Remember that knowingly following incorrect and/or dangerous procedures can result in disciplinary actions that could result in your termination.

When you finish loading make sure that all loading arms, Vapor hoses, static-bonding cables are disconnected and placed back into the proper receptacle. Also insure that all caps, plugs, covers, valves, and any other loading devices on the rack as well as your vehicle are placed back to there proper positions.

Cross Check your B.O.L to insure that you have your B.O.L and that the products you loaded are correct and are bound for the proper Customer location.

Make sure before you leave the rack that your vehicle is properly disconnected and properly loaded, before getting in the cab prior to pulling off of the rack.

Special Note Avoid contaminations, product mixtures and cross drops through following procedures, always cross check the written process, and insure that all Federal, State, and local City laws, regulations and ordinances are followed.

Unleaded Regular87

Mid-Grade Unleaded89

Super Unleaded91

Properly identify your products by NAME not COLOR

Clear Diesel Dyed DieselDyed DieselOFF ROADOFF ROAD

Regular Unleaded 87 UN1203 Mid-Grade Unleaded 89 UN1203 Super Unleaded 91 UN1203 Diesel, Clear Carb – (On – Road) Taxable NA1993 Diesel, Carb – RED DYED -(Off – Road) Not Taxable NA1993 Conventional Gas UN1203 Reformulated Gas UN1203 Aviation Fuels UN1863 Asphalt Elevated Temperature 3256 – 3257 – 3258 HOT Propane UN1075 Ethanol UN1170 Alcohols, nos UN1987 Alcohols, Flammable, Toxic, nos UN1988

KNOW THE PRODUCTS YOU ARE HAULING

Properly Identify all products BY NAME AND NOT BY COLOR

Always trace Identified lines to the source

Check for manifold valves and lines

Check Valve, is one Present? Tank line diagram

configuration Depth Gauge / Veeter Root i.e.

electronic depth sensor devise so the proper gallons – 10% Outage can be obtained

Spill Control (i.e. containment)

Emergency equipment

Mixes, Contaminations and Spills are dangerous and costly It is a Drivers responsibility to prevent mistakes by following written Policy

and procedures. Perform CROSS CHECKS to avoid costly errors. Report all incidents, accidents, customer service errors and Safety Violations to Management Immediately.

It is the duty of Management to find the root cause and contributing factors through careful analysis of all incidents, accidents, customer service errors, and Safety Violations so a solution to the error can be attained so costly errors can be avoided and not reoccur.

Problem? Talk to your Facility Manager and/or a Safety Supervisor. This is a team effort! And we all have to work together to create a

successful, proactive atmosphere we can all be proud of. Loss Prevention is everyone's duty. From the top down…