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MMC 2014MMC 2014
• 37 years in aviation• A&P• IA
JD McHenry
10:30 am - 11:15 amSession Time
• Positive start for attendees• Raise professionalism• Enhance soft skills• Interactive seminar
MMC Request
Leadership & Management
LeadershipLeadership Promotes
• Vision• Creativity• Change
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Management
Management Promotes
• Stability• Order• Structure
1. Managing self2. Managing projects3. Managing people
What Is Management?
24-7 leadership & management
Aviation Management Reality
Highly technical field Lack of training in management Cannot delegate Poor time management Poor communicator Stressed
Double Punch for the Aviation Industry
1st Punch:Losing
the talent
2nd Punch:Set them upfor failure
Can Technicians Become Good Leaders & Managers ?
Yes! Skills can be learned Have a positive attitude
They have high self-esteem
Good Leaders & Managers
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Hiding Behind the Comfort Zone
Most people will hide behind their comfort zone
Coming Out Of Our Comfort Zone
Fear of flying Death Losing a job Public speaking Money Fear of heights
Claustrophobic Crime World war Environment Rejection Uncertainty
Enlarging the Comfort Zone
Stepping out will enlarge the comfort zone A little at a time
Audience Introduction
Please stand up Greet everyone near you
Having Tunnel Vision
Interferes with goals Close-minded thinker Negative attitude
FAILURE
SUCCESSSUCCESS
OPPORTUNITY
OPPORTUNITYOPPORTUNITY
OPPORTUNITY
OPPORTUNITY
SUCCESS
CHALLENGES
CHALLENGES
CHALLENGES
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Course Subjects Introduction Image & Perception Success Management Definition Building Self-esteem Delegation Time Management & Organizational Skills Communication Motivation Building Teamwork Dealing with Conflicts Negotiation Leadership & Management Finance and Budget Hiring Performance Evaluations Discipline Managing Your Boss Superior Customer Service Breaking the Barrier
Technician’s Image & Perception
No recognition or respect Low pay Double standards Pilots are bosses Maintenance is a “necessary evil”
Technician’s True Skills & Responsibilities
Critical responsibilities Requires vast skills High level decision making
Making A Good Impression People make decisions based on:
• Actual said words:• Tone of voice:• Body language:
7%38%
55%
2 speaker demonstrations Is he a leader? Pay attention to non-verbal
Nonverbal Communication
Speaker #1
?
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Speaker #2
?
Non-verbal is 93% People are looking at body movements
consciously and unconsciously Body energy is contagious
Making A Good Impression
A proper greeting is our first impression Full eye contact Smile Carry out positive
conversation by seekingothers interests
Greetings
Greeting Exercise
Please stand up Shake hands Say one positive thing about the other person Don’t forget the thank you
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Business Cards Etiquette
Proper etiquette is our first impression One hand exchange Two hands exchange Thank you or a positive comment
Transition to GreatLeaders & Managers
Improve leadership & management skills Raise professional
standards Everyone can do it!
Nice picture with music
Thank you !
