Mobile and desktop browser based video conferencing

8/13/2019 Mobile and desktop browser based video conferencing

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HR SALES FINANCE IT

Learn HowOne Hyperlink ClickCan Transform Your Business and Increase Your Global Competitiveness
http://www.polycom.com/


2/12

Table of Contents

p3 Change or Fail

Foreward by Ashan Willy, Senior Vice President

Worldwide Systems Engineering and Product Management at Polycom

p5 Consider the Possibilities of Borderless Collaboration

with Just a Web Browser

p7 The Opportunity to Streamline Business Efficiency

p9 The Network Effect: Designing your Network

for Video-enabled Applications

p10 About RealPresence CloudAXIS Suite

p12 Resources and Offers

HR SALES FINANCE IT

2013 Polycom, Inc. All rights reserved. All Polycom names and marks associated with Polycom products are trademarks

or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other

trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by

any means, for any purpose other than the recipients personal use, without the express written permission of Polycom.


3/12

The way we communicate is changing, driven by

global economic and social shifts and the influx of

technologies to support cloud computing, mobility

and social interactions. These trends are causing

us to rethink the way we do business and the

opportunities are limitless.

Technology is shrinking geographies in ways we

never dreamed possible; networks are becoming

ubiquitous and mobile devices accepted for

conducting business in a fast-paced world where

business is happening around the clock.

The people in our workforce are also changing.

Technology-proficient millennials are working in

our organizations and they will soon be joined by

digital natives.Social networking has transformed what and how

we communicate both at work and home.

Any device can now create and publish video

content either real time or using recorded content.

Technology has:

Set high expectationswe want it all

Created a culture of immediacy and

accelerated decision making

Made us more productive while achieving abetter work/life balance

However, one constant remains in this

technological shiftthe need for human

collaboration. And the best way for people to

collaborate and interact is still face to face, by

seeing one another.

Change or Fail

A quick introduction. Im Ashan Willy, Senior Vice President, Worldwide Systems

Engineering and Product Management at Polycom. Being successful in my role

requires me to anticipate the future and develop the innovative technologies

and solutions our customers will need to succeed today and tomorrow.

Use of desktop and

mobile video conferencing

continues to rise:

23% of companies have

deployed desktop videoto more than half of their

employees

27% of companies

are extending video

conferencing to tablets

49% are evaluating or

planning to enable video

conferencing on tablets

Video-enabled workplaces are creating high performance,

high collaboration cultures. But it doesnt end there

Nemertes Research 2013, Pervasive V ideo Collaboration

Ashan Willy


4/12

Creating a high collaboration, high-performance culture

In the same way mobile phones have liberated

us from our desks, video has taken us out of

the office. Today, making or joining a video

call is as easy as using the phone, fromalmost anywhere desktop to tabletand

this increased familiarity is encouraging more

people to make video their communication

mode of choice.

Video is solving the business challenges

of today and tomorrow, including reducing

downtime, improving business workflow and

accelerating decision making. Projects are

getting completed faster, geographically

dispersed teams are sharing ideas more

frequently and workplace training is reaching

employees sooner.

In short, video-enabled workplaces are creating

high performance, high collaboration cultures.

But it doesnt end thereImagine what would

happen, if that same video network you

implemented to create a high performing

workplace is now extended to customers, to

suppliers, and others outside your company?

What could this mean to the operational

efficiency of your organization?

Here are a few ideas:

Reduce the time it takes to hire and on-board

talent anywhere in the world

Reach new markets successfully without

having physical presence

Close the gap for product development,

bring your customers and suppliers into the

development process early

Improve customer response by collaborating

face to face with consultants and outsourced

operational teams

It all comes down to a single hyperlink through a

browser and with that, a change in the way you

can communicate with anyone.

Enjoy the rest of the guide. If at any time

you have questions, please contact us at

[email protected]

Ashan Willy

Enterprise technology leaders must plan for a future in which video is

pervasive, both real-time conferencing as well as user-generated content.

The Changing World of Video Collaboration

Nemertes Research 2013, Pervasive Video Collaboration

Business Video Room focused Meeng oriented Directory

Personal Relaonship focused Socially oriented Buddy Lists

Collaboratve

Event focused Content oriented

URL/web

BorderlessMeetngs Interoperable Meet-me oriented Invitaon

CollaboratveMeetngs Parcipate Workstream Shared space

PolycomInnovaton Borderless Open Collaborave

Visual Persistent Virtual Powerful

2012 2013


5/12

Technologies are available today that extend

the reach of video beyond an organisations

network. However for those forward thinking

companies that have deployed them, there are

still operational challenges for end users and IT

departments alike.

As a result of these challenges some

companies have resorted to using consumer-grade technologies characterized by their

closed environments with varying quality of

service, limited or no security and peer to peer

distribution without authentication or validation.

To help you create a workplace free of

network limitations, Polycom has introduced a

technology game changersecure enterprise-

grade video collaboration accessible with just a

browser and web camera.

Polycom RealPresence CloudAXIS allows

you to step outside your network in a secure

environment that delivers the business grade

experience you expect while harnessing the

power of human collaboration. Arranging

impromptu or scheduled meetings is a snap,

making it easier to bring people and business

together for B2B and B2C video collaboration.

As an extension of the RealPresence Platform

infrastructure that embraces interoperable

borderless collaboration, CloudAXIS helps your

workplace connect to anyone, anywhere. It lets

your people collaborate and share ideas with

customers, suppliers, partners and others outside

your company with a presence-aware directory

that integrates contacts from Skype, GoogleTalk,

and Facebook and provides simple click-to-

connect convenience so you can invite anyone tojoin you for a video call by sending a link in an IM,

email, or calendar invitation.

Consider the Possibilities of Borderless Collaboration with Just a Web Browser

Today for many companies, video enables employees to connect with other employees inside

a network. Imagine the possibilities if you could extend it outside of your own organization.

businesses are missing out on the opportunity to collaborate

with partners, suppliers and clients in a secure, compliant, reliable

and high-performance environment, and maximize the return on

investment (ROI) of their enterprise videoconferencing system.

New IDG Whitepaper: Enterprise-class videoconferencing for the masses


6/12

Your managers and HR team can interview

candidates face to face, regardless of location,

accelerating the interview cycle

Legal teams can leverage the expertise of

external consultants to add credibility to

their cases

R&D teams can engage with customers faster

to test your next product design

Sales teams can meet face to face withprospects to clarify a tender and start building

rapport and you can improve face time

with valued customers at any stage of the

buying cycle

Supply chain management improves,

connecting with outsourced manufacturers

for swifter collaboration leading to faster

customer fulfillment

Engineering teams can collaborate with

suppliers to trouble-shoot an issue

Marketing teams can engage agencies from

anywhere in the world for their next campaign

Education and learning organizations canbring in remote lecturers from any location and

extend the classroom beyond the campus

Healthcare specialists can treat patients from

the comfort of their own homes or assist in life-

saving operations no matter the location

Government agencies can ensure business

continuity and emergency assessments when

disaster strikes

With Polycom RealPresence CloudAXIS your address book just got a whole lot bigger

If you create a bigger network, you increase innovation.

New IDG Whitepaper: Enterprise-class videoconferencing for the masses

No matter how diverse your requirements might be, Polycom

RealPresence CloudAXIS will help your employees get connected

securely and when needed, record and stream their video

collaboration so every aspect of your companys knowledge base

and process can be optimized throughout the organization.

Imagine the opportunities for any enterprise, educational, healthcare or government

organization to innovate and collaborate:


7/12

It doesnt matter what industry you work in,

there are video-enabled business applications

available to make your business work smarter,

regardless of industry.

All of these solutions are focused on the end

gameaccelerating the service and ultimately the

product that reaches your customers. Here are a

few real life scenarios to give you an idea of what

can be achieved.

HR: Speed up your recruiting process

Many CIOs and IT Managers we talk to have

concerns about the way their HR teams and

managers use free consumer-grade video

solutions to conduct interviews with candidates

across distance. You know the storyno

authentication and no security, leaving your

network at risk.

We understand that HR teams are working under

pressure to recruit talent quickly and this is

business critical to maintain operational continuity.

Now you can have a secure, high definition (HD)

video call with the recruiter, the candidate and

the HR team in one meeting across any distance,

and on any device including PCs, tablets,

smartphones, and video room systems. You can

also share content from your desktop with the

participants and record the interview for playback

at a later date.

The Opportunity to Streamline Business Efficiency

Business benefits:

Reduction in time-to-hire, recruitment costs

and administration

Flexibility to record the interview for additional

review and assessment

Improving the way you use recruitment

agencies (maximizing fees)

Improved accuracy of shortlisting and hires

through face-to-face interaction and bodylanguage assessment

A great user experience for the prospective

employee

New hires converted to long term employees

Once the successful candidate is recruited,

video collaboration can improve the onboarding

process, helping new employees gain faster

access to the right resources in order to

understand their role and whats expected of

them in terms of performance. This is critical toensuring new hires are engaged quickly and can

start delivering in terms of productivityimportant

in that first year. This alone can reduce the cost

of administration by up to 50%i.

i Expertus Inc, 2007 Training Challenges Survey Results.

Imagine the impact

on your recruitment

process. With CloudAXIS,

more people are able

to collaborate from

anywhere in a secure HD

environment, allowing for

faster decision making,

helping ensure you

select the best candidate

for the job.

See this in Action

Download the Infographic

Ask a Question

The experts at Aragon Research believe video-enabled business applications

will deliver unlimited potential for businesses across industries of all shapes and

sizes and at Polycom, we tend to agree.
http://www.polycom.com/cloudaxisdemohttp://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4mailto:[email protected]:[email protected]://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/cloudaxisdemo


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HR and learning organizations: deliver more efficient training programmes

Most companies these days are working across

multiple geographies. This can present its own

set of challenges when you need to reach large

numbers of people quickly to share informationand manage their professional development. It

is not always feasible or practical to bring people

together for workplace training in one location.

Recorded and on-demand training can be

accelerated throughout the company and across

distance to reach remote employees and even

suppliers and partners with recorded and on-

demand sessions. Whats more, live external

trainers can conduct the lesson from any location

to participants using any device.

Business Benefits:

Improving teamwork and collaboration sharing

content and ideas to reach decisions faster

Enabling trainers and product teams to train,

interact, and conduct live Q&A with partners

and channels

Delivery of timely training over video to ensure

everyone has the same information fast

Reduce training-related down time for staff

New employees are 69 percent

more likely to stay longer than

three years if they experience

well-structured onboarding

Aberdeen Group

http://blogs.hbr.org/2012/12/social-tools-can-improve-e/

Flexibility in how, when and

where employees work, can

bring numerous benefits to a

business. People are happier

because they spend more time

being productive in places

outside the office, and less

time commuting.

There also is a huge benefit to

the businessvideo improves

remote employee productivity

by as much as 39 percent,

lowering operational costs, and

making it easier to attract and

retain valuable team members.

The One Minute Commute

Creating Work/Life Balance

Meet Jo, talent manager for a Chicago-based global engineering

firm who works from London. See how easy it is for her to arrange

a training session involving multiple employees across multiple

locationseach working from a different device and platform.
http://blogs.hbr.org/2012/12/social-tools-can-improve-e/http://www.polycom.com/cloudaxisdemohttp://blogs.hbr.org/2012/12/social-tools-can-improve-e/


9/12

SALES: Accelerate your sales cycle, improve sales leads and customer retention

Increasing the amount of time you see and

interact with customers and prospects improves

relationships; helps to solve problems and reach

agreement faster. When needed, it also allowsyou to invite subject matter experts into customer

discussions, regardless of their location.

Imagine if you are a retail store or financial

services business and have the ability to interact

face to face with your customers and prospects

every time they visit your website. You can start

building a personal relationship from the get go.

Ultimately, deeper customer relationships lead to

increased profitability and revenue.

Once you have secured the deal, it doesnt end

there. Video collaboration can also help improve

customer fulfilment and satisfaction. The supply

chain can be managed more effectively. Your

sales team can be conducting virtual real time

meetings with external partners and customers.

You can manage outsourced manufacturers from

anywhere, accelerating time to market.

If you are a manufacturer, you can involve the

customer throughout the delivery process and

ensure product training programs can be easily

delivered to the customers organization whilesaving time and money.

Business benefits:

Customers to talk to experts when they are

needed most

Market presence expansion without needing

a physical presence by implementing remote

working capabilitiesscale up operations

without incremental costs

Involve suppliers more closely in your planning

and innovation process

Operational cost containment while increasing

number of transactions per employee per day

Consulting and services firms to meet with

clients face to face to agree on actions and

move projects forward while reducing time and

cost of travel

Facebook or web pages to connect live to abusiness via video and solicit direct feedback

Meet Peter, a sales

manager in a global

engineering firm. See

how easily he solves

a problem with hissupplier in Asia minutes

before an important

customer meeting.

A European national healthcare service is planning to use Polycom

RealPresence CloudAXIS Suite to allow patients to consult securely with

clinicians, remotely, without using special or dedicated video endpoints.

Register for a Demo


Ask a Question
http://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demohttp://http//www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4mailto:[email protected]:[email protected]://http//www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demohttp://www.polycom.com/cloudaxisdemo


10/12

Insist on an open, standards-based

solution. This will ensure the broadest

interoperability with the biggest

possible ecosystem. This is a critical

step in video becoming a pervasive,

enterprise wide resource.ZR Research, 2012.

IT: Learn how IT can save the day and still leave time for lunch

An IT decision maker and their team face

enormous pressures. I often hear these questions:

How will an investment in unified

communications and collaboration fit with our

business requirements and objectives and still

deliver a return?

How will I know our employees will use it?

How do I get the business functional managers

to buy into the vision so they can support me

with the internal rollout?

Its important that you can deliver real-time

collaboration across devices in an environmentthat is secure and user friendly.

Lets face it. It does not get much easier than the

click of a hyperlink to start enjoying enterprise-

grade collaboration with anyone, anywhere.

To us, its about making business more human.

Its about creating a solution that uses a familiar

interface to replicate human interaction, either

ad hoc or scheduled. That interface needs to be

browser-based, simple and familiar to reduce

barriers to adoption and limit the amount of IT

intervention required.

RealPresence CloudAXIS Suite enables:

Enterprise-grade video collaborationsecure,encrypted, centrally managed and provisioned,

standards-based and accessible with a browser

Ad hoc visual collaboration maximizing BYOD

Directory integration, bringing contacts from

presence-based social applications together in

one address book

Flexibility to be run on premise or hosted within

a private cloud

People outside your company to join a secure

video meeting with your employees

Easy to use, intuitive interface that doesnt

require IT intervention

Point and click simplicity and access through a

browser provides a familiar user experience that

reduces barriers to adoption

If you want to see this in action, please

contact us for a custom demonstration.

Youll get to talk to subject matter

experts as well as see first-hand the

possibilities for your business.

Register for a Demo


Ask a Question
http://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demohttp://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4mailto:[email protected]:[email protected]://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demo


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The Network Effect:Designing your Network for Video-Enabled ApplicationsEvaluate the various

areas of your business

where video collaboration

and communicationcan improve the ability

for employees and

customers to interact.

Aragon Research, 2012

As discussed earlier, we now have the

ability to expand beyond corporate walls

to deliver borderless collaboration. This

gives you the flexibility and freedom to

let your people, customers and suppliers

collaborate face to face from anywhere

and on any device. These interactions

can be scheduled or spontaneous, using

RealPresence CloudAXIS Suite.

We also give you the peace of mind that

no matter how your people choose tocollaborate, they will receive a consistent

user experience supported by open

standards technology.

Enterprise-grade video collaboration

should be nothing short of a solution that

provides the highest quality, interoperability,

reliability, and security that is centrally

managed and provisioned.

By making it easy for your employees tocollaborate with customers, partners and

suppliers, you enable them to come up

with new and creative ways to utilize the

video collaboration infrastructure, ensuring

user adoption increases and you realize

ROI, fast.

My top 10 questions and advice for preparing

your network for video-enabled business:

1. Lead with real world use cases. It will determine yoursuccess and ROI. Define the needs of your business

stakeholders and engage them in the process.

2. Decide on your preferred approach to collaborationand web integration. Do you lead with video or lead

with web collaboration?

3. Will this be a virtualized solution?

4. Security should be priority. How secure are you?Are users entering your network authenticated to

ensure your network remains secure?

5. Do you have a mobility strategy in place foryour enterprise and how will you integrate video

collaboration? If you want to know the differences,

ask us.

6. Does the video solution you are reviewing integrateseamlessly into your existing UC platform?

7. How will you ensure quality of experience to allyour users, regardless of their location or device?

8. Is the solution flexible to deploy and easy to scalefor your business and supported by your IT team?

Will it be easy for you to manage and monitor?

9. Will it support real-time and recorded contentstreams?

10.Do you have a time-bound roadmap to review keyimplementation milestones and understand how

your solution will be supported in the future?


12/12

Additional Resources

IDG White Paper: Enterprise-class

videoconferencing for the masses

Infographics: HR:Take your people skills to new heights.

And to new places with RealPresence

CloudAXIS.

FINANCE: How RealPresence CloudAXIS

turns a controller of costs into a champion of

collaboration.

SALES:Give a new face to your sales force

with RealPresence CloudAXIS.

IT:How RealPresence CloudAXIS turnsunsung IT pros into celebrated IT stars.

EDUCATION: Five ways RealPresence

CloudAXIS forever changes how teachers

teach and students learn.

Four Ways RealPresence CloudAXIS is

redefining video collaboration.

Offers:

Watch the online demo Experience a custom, live demonstration

Talk to a subject matter expert

See our available Video SmartStart Offers

More than two-thirds of

videoconferencing users

who use their tablets for

business also use them

to conduct video calls.

Wainhouse Research, 2012

About RealPresence CloudAXIS Suite

Unique in the marketplace, RealPresence

CloudAXIS Suite is standards-based and extends

the RealPresence Platform infrastructure to enable

businesses to collaborate with other businesses

or individuals easily and securely, independent of

application, system, or device. Using a browser,

its simple click-to-connect convenience delivers

a business-grade experience to all users, whether

someone inside your organization, customer,

partner or supplier.

RealPresence CloudAXIS Suite delivers:

High-quality B2B and B2C video collaboration

extending RealPresence Platformthe

industrys most interoperable, scalable, and

secure UC platform

Universal browser access enabling users to

simply join video collaboration meetings, mobile

and room systems, with just a browser inside or

outside the firewall

Industry first presence-aware global directory that

integrates contacts from Skype, GoogleTalk,

Facebook and displays presence status

Simple click-to-connect convenience inviting

anyone to join by sending a URL link in an IM,

email, or calendar invitation


Polycom innovative solutions bring people together to collaborate and

transform the way they work. We are the leader in interoperable unified

communications and collaboration. More than 400,000 organizations

worldwide, and across all industries, rely on secure Polycom voice,

video and content sharing solutions to get their job done.

Visit www.polycom.com
http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/cloudaxisdemohttp://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demohttp://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Contacthttp://www.polycom.com/products-services/realpresence-platform/smartstart.htmlhttp://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/http://www.polycom.com/http://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/products-services/realpresence-platform/smartstart.htmlhttp://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Contacthttp://response.polycom.com/05-DR-PS-2013-Q4-CloudAXIS_Demohttp://www.polycom.com/cloudaxisdemohttp://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/products-services/realpresence-platform/cloudaxis/redefining-video-collaboration.htmlhttp://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4http://www.polycom.com/products-services/realpresence-platform/cloudaxis.html#stab4

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