Business eBanking Mobile

Business eBanking Mobile Rev 3.23.20 Page 2 of 12

This guide instructs users how to use the Business eBanking (BeB) Mobile Application. Contact Business Client Services for assistance

at 855.336.9460, Monday through Friday, 8:00 A.M. to 6:00 P.M. ET or businessclientservices@chemicalbank.com.

You may not have access to all features in the Mobile Application. Your access will depend on the services used by the Company and

by the permissions granted to you by the Administrator for the Company.

The Mobile Application will display limited historical Account information and typically will not contain all information accessible

through the desktop version of BeB.

Contents

Logging In ................................................................................................................................................................................ 3

First Time Users ................................................................................................................................................................... 3

Accounts .................................................................................................................................................................................. 3

Transaction History ............................................................................................................................................................. 4

Transaction History Search ................................................................................................................................................. 4

Recent ..................................................................................................................................................................................... 4

Processing Transactions .......................................................................................................................................................... 5

Internal Transfers ................................................................................................................................................................ 5

Pay Bills ............................................................................................................................................................................... 6

Make a Deposit ................................................................................................................................................................... 7

Help ......................................................................................................................................................................................... 8

More ........................................................................................................................................................................................ 9

Approvals ............................................................................................................................................................................ 9

Positive Pay ....................................................................................................................................................................... 10

Bill Pay Payees ................................................................................................................................................................... 11

Manage Existing Payees ................................................................................................................................................ 11

Add New Payees............................................................................................................................................................ 12

About ................................................................................................................................................................................. 12

Locations ........................................................................................................................................................................... 12

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LOGGING IN 1. Launch the Chemical Bank Business eBanking Mobile App on your device

2. Enter your Company ID and User ID

3. Tap Done or Continue to proceed

4. Enter your password or pin + token code if you are a token user

5. Tap Done or Continue

First Time Users

1. Select your mobile phone number to receive a security code by text message

and tap Done or Continue

2. Enter the security code received and tap Done or Continue

3. Review and Accept Chemical Bank’s Business Mobile Terms and Conditions if

the terms are acceptable and you wish to proceed.

4. Enter your phone number to enroll in Chemical Bank’s business mobile

application.

5. Tap Done or Enroll

ACCOUNTS Your Navigation tabs will be displayed like the example shown below (color scheme may vary depending on device model). The Accounts tab is the Business eBanking Mobile App main landing page. All accounts that you have access to will be listed here with each account’s current available balance displayed.

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Transaction History

1. Tap on an account to view its transaction history

2. The transaction history will display

3. Tap on the transaction to display transaction details

Transaction History Search

1. Tap the spy glass icon to search for a specific transaction

2. Enter a key word or specific dollar amount in the space provided and/or

3. Tap Filter to narrow your search by

Date

Amount

Check #

Transaction Type

4. Tap Search

RECENT The Recent tab will display any scheduled and/or recent Bill Payments and/or Check Deposits made [by you] through the

Business eBanking Mobile App.

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1. Tap Bill Payments to view your scheduled or recent Bill Payments

2. Tap Check Deposits to view any scheduled or recent deposited checks made through the Business eBanking Mobile

App

PROCESSING TRANSACTIONS Make Internal Transfers, Pay Bills and submit Deposits by tapping the add transaction tab (+) located in the center, or

bottom right of the app depending on device model.

Internal Transfers

1. Tap Transfer

2. Select the account you would like to Transfer From

3. Select the account you would like to Transfer To

4. Tap Amount

5. Enter the dollar amount you would like to transfer and tap Done

6. Tap Continue

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7. Tap Approve

Pay Bills

1. Tap Pay Bill

2. Select a Payee from the list to pay

To setup a New Payee tap ADD

3. Tap Pay From and select which account you would like debited for the payment

4. Tap Due Date and enter the date by which your payment needs to be paid and tap

Done/Continue

Note:

The earliest and latest possible due dates are reflected in the calendar.

You cannot schedule a payment more than one year out using the

Mobile Application.

If you require an expedited payment, you will need to request the bill

payment through the desktop version of BeB prior to the cutoff time.

5. Tap Amount and enter the dollar amount to be paid

6. Enter an optional Memo in the space provided to be sent with your payment

7. Once all required information is entered tap Continue

8. Tap Approve to process the payment or to send on to a second Approver if

required by the Bill Pay setup.

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Make a Deposit

1. Tap Deposit

2. Endorse the check with the payee name and your name and, under this endorsement, write “For Mobile Deposit at

Chemical Bank only” in the endorsement window on the back of the check.

3. Place your check on a flat surface with a dark background and good lighting as instructed. Once complete, tap

Continue

Note: If this is your first time making a deposit, a pop-up will display to grant “Chemical Bank” permission to

access the Camera. Tap OK to grant permission

Notice: All checks deposited using the mobile application must be eligible for mobile deposit as set forth in the

agreement governing Business Mobile Deposit. Please retain the deposited check in a secure location for at least

30 days after the date of deposit. Any deposits received after 5:00 P.M. ET will be processed on the next

business day. Tap Continue

4. Tap Front and capture an image of the front of the check

5. Tap Back and capture an image of the back of the check

6. Tap Deposit To and select the account the check will be deposited to. If you have access to multiple accounts for

deposits, verify that you have selected the correct account.

7. Tap Amount and enter the total dollar amount of the check being deposited. Verify that the amount entered

matches the amount written on the check.

8. If the correct e-mail address is not prefilled on the Email Receipt To line, tap this area to enter your e-mail address

9. Tap Continue to proceed

10. A message will display asking to Approve Deposit, Tap Approve to submit the deposit

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HELP The Help tab gives you access to FAQs and various help topics related to functions within the BeB Mobile App.

1. Tap on one of the Help Topics listed

2. The FAQs will display

Can’t find your answer? Contact Business Client Services for assistance at 855.336.9460, Monday through Friday,

8:00 A.M. to 6:00 P.M. ET or businessclientservices@chemicalbank.com

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MORE More gives you access to additional services such as the ability to manage Bill Pay Payees, decision your Positive Pay exception items, approve external transactions when utilizing the dual control feature, and search for Chemical Bank locations.

Approvals

1. Tap Approvals

2. Tap the transaction you wish to approve

3. Tap Approve

Token Users will then be instructed for their Passcode

Non-Token Users will be instructed for their Password

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4. Tap Submit

Positive Pay

1. Tap Positive Pay

2. Tap the account with Check Positive Pay Exceptions

3. Tap Make a Decision

4. From the provided list, select either Pay or one of the Return options with the reason for

the return

5. Tap Transmit

A message window will appear confirming the item was successfully transmitted

Note: If exception decisions require multiple approvers the verbiage displayed may

vary

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Bill Pay Payees

Manage Existing Payees

1. Tap Payees

2. Tap the Payee you would like to edit or remove

3. Tap Edit to update the Payee’s following information:

Nickname

Account Number

Address

Phone Number

4. Tap Delete Payee to remove the Payee from the Bill Pay system

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Add New Payees

1. Tap the add payee symbol (+)

2. Enter the name of the new Payee to search for the provider in the Bill

Payment system

Note: If the Payee does not display in the search field tap + Create a new payee to proceed

3. Enter the requested information

4. Tap Done

About

1. Tap About for more

information regarding the Business Mobile App

Details include: Build, Server, and Configuration

Locations

1. Tap Locations to

search for Chemical Bank Banking Center or ATMs or TCF Bank ATMs

2. Enter the City, State (or) Zip Code

3. Tap Search