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Mobile Clinical ComputingCustomer Name
Date
Healthcare and Life Sciences
Dell believes: Better healthcare starts with better information.
Dell Healthcare connects people to the right technology and
processes to create information-driven
healthcare and accelerate innovation.
Healthcare and Life Sciences
46 States that have issued breach notification laws
300 Billion dollars in combined federal spending cuts to hospitals
80 Staff hours required to rollout a new application in a 400 bed hospital
40 Percent of time doctors spend looking for patient records
38 Percent of HC costs that go to administrative overhead
260 Thousands of projected nursing shortage by 2025
Challenges Facing Today’s Hospitals
Dell Mobile Clinical Computing
Clinician - drivers
Confidential4 13/04/2023
Dell Mobile Clinical Computing
Director of IT - drivers
Confidential5 13/04/2023
Dell Mobile Clinical Computing
Chief of Operations - drivers
Confidential6 13/04/2023
$Revenue
generation
Cost optimization
Healthcare and Life Sciences
Dell’s Mobile Clinical Computing Vision
Provide IT with the ability to CENTRALIZE CONTROL of
all end-user data and images…
…while still enabling END-USER FLEXIBILITY to work
from anywhere and on any device…
…allowing CLINICIANS to spendmore time with patients
deliveringBETTER CARE.
Healthcare and Life Sciences8
Mobile Clinical ComputingMobile Clinical Computing combines the benefits of desktop virtualization technologies, with features that enhance clinical efficiency.
Clinical Efficiency
• Single Sign On
• Fast login
• Application auto-launch
• Session Transfer
• Follow-me printing
• Shared Workstations
• Ease of Use
Data Security
• Information stored in the data center – not the endpoint
• Simplified Regulatory Compliance (HIPAA)
• Role based delivery of info
• Multi-factor authentication
• Eliminates tendency for generic logins
IT Staff Productivity
• Dynamic provisioning of user applications, data, and personalization
• Patch Management for image and applications
• Fewer help desk calls
• Standardization and Simplification = reduce downtime AND increase speed of resolution
Healthcare and Life Sciences
How Do We Get There?
…toward managing the
end user’s “digital identity.”
Shift from managing an ever-growing number of devices…
OPERATING SYSTEM
APPLICATIONS
DATA
USER PREFERENCES
Healthcare and Life Sciences
MCC: The Digital Identity Is Mobile
Dell Mobile Clinical Computing Confidential11 13/04/2023
Digital Identity Connection Broker
Healthcare and Life SciencesConfidential12
Dell’s Mobile Clinical Computing Solution Proven solution stack with hardware, software and service capabilities that unlocks and expands upon the benefits of desktop virtualization to enhance clinical efficiency
Security• Regulatory Compliance
(HIPAA), by storing information in the data center instead of endpoints
• Role-based delivery of apps/ data
Clinical Efficiency• Single Sign On &
application auto launch
• Session Transfer
• Follow-me printing
• Clinical context
IT Staff Productivity• Dynamic provisioning of
user applications, data, and personalization
• Simplified Patch Management for image and applications
1.Fast Login– Card/Badge, biometric, password, etc.– Single Sign-on Instant access to apps
2.Individual Desktops– Custom for each user by role
3.Security – Information stored in the data center,
not the endpoint– Role-based delivery of apps/ data
4.Session Transfer– Active session follows user to each
device
5.Remote Access– Remote access via secure browser
session
Doctor’
s Clinic
Hospita
l 1st
FloorHospita
l 2nd
Floor
Dell Mobile Clinical Computing
MCC Trial
13 Confidential 13/04/2023
Dell Mobile Clinical Computing
Proving the Business Value of the Solution• In association with Intel across Europe• Ten trial hospitals across 6 European countries• Mix of clinical settings• Benefits tracked by audience – Clinical, IT and Hospital
management• Monitored, tracked and recorded in technical whitepapers
Confidential14 13/04/2023
Dell Mobile Clinical Computing Confidential15 13/04/2023
‘Static users’ ‘High intensity shared users’
‘Clinical nomads’
‘Senior reviewers’
User profiles studied in the MCC trial
Dell Mobile Clinical Computing
Topline results
• Up to 215+ minutes per user per week productivity gain (9% improvement)
• Economic value of productivity can be up to $15,000 per user per annum
• The average annualized costs is just $75 per device, and each device may be used by multiple users
• Appropriate Security delivers information security that’s workable for users
• Improves patient safety, quality of care and patient satisfaction
Confidential16 13/04/2023
EMEA Healthcare and Life Sciences Marketing
EMEA Pilot - Summary Conclusions
* Extrapolation from trial results. Trial findings ranged from 6mins to 117mins** Average time saving (UHB Trial 92% E4B and 94% MAU, OLVG 77% and COL 71%)
Session Mobility
Persistent Session which can roam from device to device as needed
Single Sign On
SSO access to core clinical and other applications**
Swipe in – Swipe Out
RFID card swipe or single key stroke suspension of session
Faster Start Up
Av 83%** faster app start up on shared computers. From minutes to seconds
Improved Security
Removal of the need for shared/generic logins. No data on devices.
Appropriate Security
Delivers appropriate, information security that’s workable for users
Clinical Use
MCC Solution
IT Management
Improved Productivity & Staff Satisfaction
Potential of 10-215+ mins per person per week*
Patients Benefit
Reduction in information access related delays & faster informed decisions
Enhances rather than disrupts Workflow
Helps existing systems align with workflow
Simplified Management
Provisioning, Support and User Device optimisation potential at reduced cost
Optimized Devices
Device types optimised for task (WoW/LT/DT) & user population.
Workstation Availability
Reduction of Workstation monopolisation and time required for interactions
Healthcare and Life Sciences
Mobile Clinical Computing
• Lots of apps, many requiring their own password
• Countless staff hours to launch a new app or push updates
• Limited end-point functionality, workstations missing critical apps
• Staffing constraints – both IT and clinical
• Wasted time each day looking for right WS for job
• Sensitive data on client systems notebooks and desktops
• Poor end-user experience
18
•Over 200 apps
•80 hours to setup new app
•Staffing constraints
•60 min/day to look for right WS
•Sensitive data on notebooks and desktops
•Poor end-user experience
WITH MCC
•SSO to all apps
•New apps provisioned in minutes
•No more searching for devices or applications
•Data stored securely in DC
•Users are happy and more productive
Silver Cross Hospital
HOSPITAL SITUATION
Healthcare and Life Sciences
MCC 2.0 Technology Line-Up
Confidential19
Technology Terminal ServicesShared apps,
Shared desktop, App Streaming
Virtual Desktop Virtual Desktop
Connection Broker
Symantec WSC Citrix XenApp 6.0Citrix
XenDesktop 5.0VMWare View 4.5
Single Sign On Symantec WSC
Citrix PWD MgrImprivata OneSignIndigo
Citrix PWD MgrIndigo
Imprivata OneSignIndigo
AuthenticationPassword
Proximity Card
PasswordProximity, Smart Card/Biometric
PasswordProximity,Smart Card,Biometric
PasswordProximity,Smart
CardBiometric
Healthcare and Life Sciences
A Structured, Defined Path
Take a structured approach to navigating virtualization decision making
Trial
• 2nd or 3rd Step• Production Environment• Cross-Org Team• “skin” in the game
Understand the Potential
Make Informed Decisions
Lay the Path for Success Capture the Value Ongoing Success
• Understand business & enterprise-IT Strategy
• Infrastructure requisites• Application Portfolio• End-User needs
• Requires cross-organizational team effort
• Gain empirical data• Evaluate desktop
candidates• Determine application
usage• Implementation gap
Analysis• Create “digital
footprint”
• Sizing• Virtual platform location
decision• Define initial Use
Cases• Deployment Planning
• Installation & Configuration
• Image Builds• Application
Packaging• End-user profile,
data & device migration
• Monitoring and Support
• Patch OS & Apps• Performance
Reporting• Capacity Planning• SLA Reporting
Healthcare and Life Sciences
Healthcare and Life Sciences
Thank You for coming to see us!
Healthcare and Life Sciences
Backup
Healthcare and Life Sciences24
MCC FOR MEDITECH
Streamline Workflow – Tap and Go• User taps badge or swipes finger to reconnect to desktop
• Single click SSO to all Clinical Applications
• User disconnects from desktop with card tap
• Desktop maintained on server as user roams
Wireless WOWThin Client
Laptop Remote Physicians Office
Nurses Station Desktop
Also Includes• Password Management/Reset
• Automatic Compliance Reporting
• Support for various authentication modalities
• Reauthentication support – i.e. drug
dispensing
Healthcare and Life Sciences
Solution Partners And Suppliers
• Assess, Design and Implementation Services• End-to-end Platform Management• Enterprise hardware • Client devices• Installation and ongoing management; desktop
deployment and asset recycling
• Hypervisor and VM management • Connection broker and SSL
• ‘Digital Footprint’ Assessment• User Data and User Profile migration tool• Virtual Desktop performance management,
monitoring and reporting
• Network hardware
• Multi-Form Authentication• Single Sign-On• Context Management
Healthcare and Life Sciences
Mobile Clinical Computing
SERVICES
HW & SW
+
SOFTWARE (example)
+
• PowerEdge Servers• EQL Storage
• OptiPlex Desktops• Latitude Notebooks
• Symantec Workspace Corp•Citrix Provisioning Server• Dell Easy Connect
• Terminal Services• SQL Server• Active Directory
ProConsult• Assessment • Design• Deployment
ProSupport• 24x7 Help Desk• Parts and Labor• Collaborative SW Support
ProManage•Manage•Host•As-a-Service
Healthcare and Life Sciences
Delivering Solutions The Way Customers Want Them
Globally Consistent Service Delivery ModelCustomized Service Model
Optimized Platform – Standard Architecture Customized Reference Architecture
Customer Data Center“On Premise”
Customer or Dell Data Center“Dedicated”
Dell Enterprise Platform
Reference Architecture
Dell ManagedCustomer Managed
Purchase reference architecture and hires Dell to implement
Purchase reference architecture and hire Dell to adjust architecture & implement
Dell implements, operates, and manages customer’s infrastructure in either location
Dell implements, operates, and manages dedicated Dell infrastructure in either location
Dell implements, operates, and manages optimized Dell infrastructure in Dell Data Center
Customer provides own architecture, purchases Dell components and self implements.
Services Only
Dedicated Infrastructure
Enterprise Cloud
Custom Architecture
OEM BundleDIY
Dell helps you do it Dell does it for you
Business Ready Configs
Build & Transfer
As-a-Service Delivery
Build & Operate
A flexible delivery model that suits your unique needs and goals
Deep Domain Expertise (Clinical, Business and Technical)
Healthcare and Life Sciences28
Approximately one hour per day per user reclaimed for patient care*
100% application availability on all workstations** Applications provisioned in minutes instead of hours* Average rounding time reduced from six hours to
four** As many as 10 users share the same workstation
during course of day** One keystroke suspension of computing session** Persistent session despite location change Enhanced, not disrupted, workflow 94% faster start up on shared computers – from
minutes to seconds** No more “workstation squatting”
Clinical Efficiency Data Points
*Silver Cross Hospital case study**Genesys Regional Medical Center case study
Silver Cross Hospital
Genesys Regional Medical
Healthcare and Life Sciences
MCC is Greater Than…
MCC
•Flex•Virtual Desktop•Thin Client•Citrix•VMware•Symantec•SSO
Healthcare and Life Sciences30
Single Sign On (SSO) Saves Time & Money SSO technology saves clinicians an average of 9.51
minutes a day (122 hours per year) 83% of respondents believe SSO simplifies access to
applications and data Prior to SSO, users had an average of 6.4 different
passwords or pins required to access critical applications and patient data
Approximately 70% of respondents believe SSO is important or very important to the adoption of EMR and related systems
60% of all respondents believe SSO solutions support their organizations' efforts to demonstrate the "meaningful use" of EMR and related information
On average, respondents said they have between 11-30 applications using single sign-on
80% of SSO users would recommend the technology to others
DELL delivers SSO & VDI via MCC Source: Healthcare IT News May, 31, 2011